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1&1 Ionos Customer Service Phone, Email, Contacts

1&1 Ionos
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2.5 164 Reviews

1&1 Ionos Complaints Summary

55 Resolved
87 Unresolved
Our verdict: Engaging with 1&1 Ionos, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1&1 Ionos reviews & complaints 164

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Newest 1&1 Ionos reviews & complaints

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J
6:44 am EDT
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1&1 Ionos deplorable service

1&1 is singularly the worst company I have dealt with in 48 years in business. I hardly have the energy to detail what they have put me through in. After more than 10 years in business with them, paying each bill automatically on date of charge, they shut me down, shut off my email account so that everyone in my company is unable to use email. This because I had an outstanding balance of $29. Why outstanding? Because for some reason (later determined to be the number on back of the credit card)
my $29 charge did not go through. This action with no notice to me. Just one day...VOILA! No email. After speaking to and fighting with multiple staffers, my mail was "up and running, " and I wrote them the new security code.

TODAY I' am shut down again. No notice. Multiple non-helpful staffers finally told me where to make a change on-iine (the ONLY way we can take changes)...and told me their shut down would be lifted within the next two business day (later changed to "the next four hours.") and if I didn't like that (I didn't) I could reach their Complaint Department, but "ONLY BY EMAIL" That shut down, I have zero options. When I pointed that out, on a fourth call, the staffer told me before hanging up, "Have a nice day!" Again, no one in my organization is able to send or receive email.

How can such a company be in business?

Read full review of 1&1 Ionos and 3 comments
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Reviewer81855
,
Oct 15, 2015 9:45 am EDT

I have been having problems with my 1 & 1 email service. It's been slower and slower getting email's to me, and now today I cannot even get on the email service at all. What is going on?

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Dougan
, US
Dec 18, 2009 7:32 am EST

We initiated a DNS redirect of our domain from 1 & 1 internet ltd to a new DNS host. Meanwhile I also initiated a domain transfer request from 1 & 1 internet to the new registrar. This resulted in a domain registration error and consequently we have lost all our email and website access. This has persisted for 5 days despite our best efforts to re-initiate service.

The support staff are un-cooperative and un-helpful in dealing with this domain registration error which should be an easy fix.

We sent 3 emails per day to the support and transfers desk (support at 1and1.co.uk and transfers at 1and1.co.uk) and the response is woeful at best (an automated response informs you that they will respond in 24 hours, but I have heard very little). In 5 days I have received 1 email in return.

I contacted the support telephone number twice per day for the last 4 days. The call routes to the Philippines where the call centre staff are unable to perform any functions other than to record the details of the conversation on an email which is then sent to the technical team (in New York). In addition, the call quality is extremely poor (phasing in and out).

In summary we have found 1 & 1 internet to be extremely unhelpful and at best obstructive in our case. This has severely impacted our business.

I urge anyone thinking of doing business with 1 and 1 internet to be extremely aware of their terrible customer service.

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Loger
, US
Dec 18, 2009 8:00 am EST

This company has the worst customer service I have ever encountered. They are extremely egotistical, full of attitude, and refuse to look at the big picture...working to satisfy the customer. Very disappointing!

ComplaintsBoard
S
11:54 am EDT
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1&1 Ionos account cancellation

I signed up via the internet and at no time was in told or informed it was a years contract and could not be cancelled. I want to cancel and now I am told I can not. I do not beleive a reputable company wound not allow a prty to cancel in this economy. I do not want any oney takes out of my account my business is failing and I do not need to service. This is not a threat but if your company does not allw me to cancel I will write a unch of reviews via facebook and on your sight repeately your 1and1 dos not need anymore ba press. Give me your answer now and the reviews will not be posted.

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H
7:14 am EDT
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1&1 Ionos refuse to cancel account

I have been trying to cancel my account with 1 & 1 internet ltd for about three months. They just keep fobbing me off with excuses. I had an email a few days ago saying I had insufficient funds in my paypal account. I wonder why! This morning I receive a letter through the post with the same information telling me to update my funds in paypal, so I can afford to pay. Do you think I can afford to do this, no. This is why I have decided to do some research, and was surprised to see so many people having similar problems.
I wanted to cancel my account originally because the site was not what I wanted, but now I don't want anything to do with the company ever again. Why do people have to scam others? How are other people to get on managing a business online with scammers like these and others. I think there should be some stricter rules on the internet, to find these companies out sooner, before ripping us off.

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Mary Frances Watson
Warner Robins, US
Jun 29, 2012 1:55 pm EDT

I have to cancel my pay pal account I have had for years because 1&1 websites will not cancel my account. I have made 3 attempts. They give me erroneous info on how to cancel. Another "foreign" voice with broken English told me after I asked to cancel on the second try- "ok, please hold and I will transfer you to the customer service ". When she transferred my call to cancel, a recording came on and said, " I am sorry you have called at a time outside of our business hours of 9-5 PM EST. " It was 4:30 PM EST. I am
not happy with their set up on how to build a website. It is extremely customer unfriendly.
Now, on top of the frustration of not being able to use their site they refuse to cancel my account by giving me the run around. On the cancellation webpage it won't take my customer number- keeps telling me it is wrong. When I talked to the girl she got into my account with it and I told her I was putting in the correct number before and it said it was wrong. They have it setup to not cancel so they can charge your card. I have not checked yet but I can assure you they have charged something on my card before the 14 day free trial. I would recommend everyone to stay away from these people and now after I signed up i find they are not in the United States. (UK). unedited for typos, etc.

ComplaintsBoard
T
6:40 am EDT
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1&1 Ionos avoid at all costs 1and1 free trial & tribulation.

Hi, please read this.

I have somehow received a free trial from 1&1. It may have been triggered from a sales call from the usa. It resulted in an e-mail welcoming me to a free trial. The e-mail ended up unbeknown to me in my spam folder. And there it stayed. I am now being charged & pound;70.00 per quarter for a service I did not ask for. I only became aware of this charge when I inspected my pay-pal account and saw the 1&1 debit. Incredulous as to the source of the charge I searched my mail account for 1&1 related e-mails. It was then I located the free trial details in my spam folder.

At the foot of the 'free trial' introduction was a number to call should one choose not to use the service offered. Failure to call the number to cancel the trial within the specified time period automatically gives 1&1 the right to charge for the service. As I have an existing domain 1&1 have my payment details.

I am pretty devastated this has happened and the sharp practice used appears legal.

So, my message is 1and1 are using stealth & sharp practice to sucker people into useless services at an outrageous cost. I call it white collared theft.

I asked for a refund as the package is unused, no contract has been signed and no invoice received by me. They rejected my request and here I am on this forum joining you as a disillusioned fellow victim. I am going to attack 1and1 in any way I legally can.

Watchdog next.

The cat

Read full review of 1&1 Ionos and 2 comments
Update by The Cats Back
Dec 04, 2012 1:57 am EST

1&1 create your own web-page service is appalling, the service is amateurish. They pass the details on to a debt collecting agency who then chase. No contract signed, not even able to produce one either. Avoid 1&1 at all costs. Unless you actually want a money sucking website that is. Go to Big Commerce. I could not recommend that web solution highly enough.

Update by The Cats Back
Aug 24, 2012 12:05 pm EDT

Yep, bunch of scammers paying for tv adverts and desperate. The whole deal is absolute pants. The service is ultimately designed to keep you suckling at their commercial udder. Still fuming about it.

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Justin d'Ent
, CA
Dec 03, 2012 4:31 pm EST

Exact same thing here. Seem's like theft to me, offering a free trial and then charging for the service even if you didn't use it or want it.

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Ethel Wagstaff
Gillingham, GB
Aug 24, 2012 8:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a victim too of this horrid bunch of Sharks 1&1 they claim I did not cancel my account within the trial period so I owe them over £50.00 for nothing. They took £18.00 set up fee even though I decided very quickly they are not good enough to be my webstie provider. Avoid them at all cost. All they do is harrass me for money for nothing, and insist I have to pay.
They need sorting out Watchdog next as well.

ComplaintsBoard
C
3:48 am EDT
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1&1 Ionos customer service

1and1.com is the worst company ever! I have never experienced a customer service with no technical expertise (Which you would assume they should have at this company). On the top of that that would put you on hold for a where long time. My record time with them pon the phone 101 minutes (Stayed with them out of principal) and they stil did not fix the problem. Let me rephrase... They still did not understand my question. The funny part they speak great english. Here is the solution for all of those who are tured of this company. Send an email or connect to the ceo of 1and1.com - oliver mauss - german guy and complain to him!

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R
6:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

1&1 Ionos scam

Signed up for one month free spoke to a man who was supposed to help me get my web page up and running ...spoke to him about a hour and he told me all was good and people will be able to find my page...after a week I called to cancel my membership because I couldn't Google my own web page...a month later I got my bank statement and 1and1 charged my account 88$...I spike to my bank and they told me to contact 1and1 and before I could call a Rep called me asking me why I haven't used my web page and he could help me get it up and running...ugh no thank you I want out and I want my money back!

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Update by raven76
Apr 30, 2012 10:35 pm EDT

Brenda its nice how you come to his aid... but to the both of you harassment can happen even on a public forum... when someone ask you to stop or please stop that means stop even a 5 year old knows that...your not doing any thing butt making you look bad and 1@1look worse... I'm sorry you have nothing better to do with your life but to be on my post...I already told you I font need your help so please move on or you will have to find out the hard way... you really need to be more careful when picking a person to harasses on the internet you never know who might be on the other side of the comp...I'm done playing with you I asked you to stop 3 times told you I don't need your help 2 times now its time to press the issue...you will be hearing from me soon...I'm done fooling around on here with you...have a good day off. Walsh

Update by raven76
Apr 30, 2012 11:03 am EDT

Oh it will ...but I need for you to stop harassing me
.you may think your not but watch it because you are!

Update by raven76
Apr 30, 2012 5:55 am EDT

Contacting BBB and reporting on Angie's list

Update by raven76
Apr 28, 2012 12:13 am EDT

No thank you I don't need any help from you... I'm sure you could help me with my page but its how you came at me that was all ###ed up... you just might be very good at what you do may even be worth 5000 $ but your customer service skills suck. ;)

Update by raven76
Apr 27, 2012 1:26 pm EDT

Ctfu..how much are they paying you...if you was trying to help someone you don't start talking about what a 5 year old can do... I see you have no life I will pray for you...please don't msg bk your starting to seem like a stalker

Update by raven76
Apr 27, 2012 11:11 am EDT

I wouldn't be here if the URL worked smart ###...don't add to the problem be a solution and get off my post thank you very much

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9:11 am EDT
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1&1 Ionos billing practices

1and1 Internet has auto-renew of your registered domain names. If your credit card changes, they cannot rebill, so they send you an innocuous e-mail asking you to update your credit card. The subject line of the e-mail does not state that there is a payment owing or asking whether you do want to renew the domain names. Once it is sent to collection, the intiial collection fee (~$20)is larger than the renewal fee. In addition, the collection agency charges a $12 processing fee. This company has poor and unethical business practices. BEWARE!

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1:42 am EST
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1&1 Ionos web hosting - 1&1 internet ripp off they overcharge and lock account when you complain

This is the worst hosting company and they are a complete ripp off. When you first join your call is answered immediately

When you become a customer their wait times are over an hour and if you complain they lock your account.

Do not host with 1and1.com they also charge your credit card without austhorization and you cannot do anything about it

1and1q.com is a complete scam beware and do not join this lousy company for your web hosting needs

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A
1AND1
POM, US
Jun 15, 2012 1:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

1AND1 IS NO GOOD. THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY. WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

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7:50 pm EST
Resolved
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1&1 Ionos fraud

Wow, so I saw my credit card was billed over $500 by this company.
The thing is, I dont have an account with them. I have never had an account with them.
I have never used them for anything. I have never even heard about them.
I have no idea how they got my cc info (Which ive already cancelled and reported them for fraud with)

I need to wait till monday to speak with their billing department, but needless to say, i'm livid.

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joelee
, CA
Mar 07, 2012 1:52 am EST

SCAM SCAM SCAM SCAM 1AND1, COM IS A SCAM THEY ARE A COMPLETE RIPP OFF DO NOT HOST WITH THEM THEY WILL SCAM YOU TO THE MOON
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SCAM YOU TO THE MOON

1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS

1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
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SCAM YOU TO THE MOON
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SCAM YOU TO THE MOON
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1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS

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joelee
, CA
Mar 07, 2012 1:45 am EST

1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS

ComplaintsBoard
E
3:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

1&1 Ionos they stold my website

1 and 1 Internet Inc has stolen my website; the design, the content, etc only they've added links for products that they make money on. I'm a doctor so it's as if I'm endorsing these products, I don't. 1 and 1 Internet ignores my communications and DMCA violation notices.
I've had to contact the web host to take it down but they only put it back up after a few months. I've had to contact search engines with the same results, it's taken off but then 1 and 1 must be resubmitting the site and it gets put back up.
I'm in the process of having to take legal action just to get them to stop. I've discovered that this is something 1 and 1 Internet Inc were sued for in 2008, you can see the legal judgment here http://domains.adrforum.com/domains/decisions/1036272.htm
My advice to you is to, at all costs, avoid doing business with this company.
1 and 1 Internet Inc
701 Lee Rd, Suite 300
Chesterbrook, PA 19087
[protected]
Stay away from doing business with this company.

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11:20 am EST
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1&1 Ionos very bad company

This is what the past customers are saying
Http://www.complaintsboard.com/complaint…ia-c161434.html

Please read the link before buying!

My name is travis dominguez, i am a cancelled customer but my credit card is continuously being charged $29.97 when i have cancelled my entire contract and service! they have confirmed in writing that my cancellation was authorized and confirmed by the company.. so why does my credit card keep getting charged? do not i repeat do not buy this service! the company claims to be taking money out of individuals accounts (fraudulently) for cancelled services because they come up with bogus claims of it being part of the promo or that its in the terms of agreement, or whatever excuse they can come up with, they are stealing money! lets not put up with this and do something about it! we have the power to stand up say no i will not allow them to take my money without my permission or anybody else's money for that matter! we must not let them get away with this!

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K
Kalu Uka
, US
Jan 12, 2021 11:51 am EST

My name is Kal Uka, just yesterday, I registered a domain name /hosting known as; stankaypulpitblog.com at a total billing of $10/month and payment should start after 30 days trial. After they have taken my card details, I was asked to login into my account. Up till now, their line is not going either user name is not correct or the password is not correct. They promise to reset my password but for almost 24hours now, I have not received an email confirming our transaction. What do I do now before it is too late?

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Owhyee
Salem, US
Jul 22, 2009 5:52 pm EDT

Doing a search for complaints about 1 and 1, and I found this site amongst others.

Pay attention people. This company will charge you until the cows come home. Oh, you don't have any cows? Whoa! You're in real trouble.

Use them at your own risk.

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GW3600
Jamestown, US
Jun 04, 2012 2:13 pm EDT

JUNE 4 2012-cancelled service after the scam billed me last year. They sent me to collections again. They have horrendous customer service and should be investigated by the FCC or dateline or somebody. CON-ARTIST SCAM

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joelee
, CA
Mar 07, 2012 2:04 am EST

TELL YOUR CREDIT CARD COMPANY TO SEND A CHARGE BACK

SCAM SCAM SCAM SCAM 1AND1, COM IS A SCAM THEY ARE A COMPLETE RIPP OFF DO NOT HOST WITH THEM THEY WILL SCAM YOU TO THE MOON
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
SCAM YOU TO THE MOON

1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS

1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM
1AND1.COM

SCAM YOU TO THE MOON
1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM 1AND1, COM
1AND1.COM
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SCAM YOU TO THE MOON
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SCAM YOU TO THE MOON
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BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS

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joelee
, CA
Mar 07, 2012 1:59 am EST

SCAM SCAM SCAM SCAM 1AND1, COM IS A SCAM THEY ARE A COMPLETE RIPP OFF DO NOT HOST WITH THEM THEY WILL SCAM YOU TO THE MOON
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1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS

1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS
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1and1.com is the worst a ripp off dont host with them

1AND1.COM IS A COMPLETE RIPP OFF THE WORST ONLINE WEB HOSTING COMPANY

BAD HOSTING COMPANY 1AND1.COM DO NOT HOST WITH THEM

THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY

WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT.

DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD WITHOUT AUSTHORIZATION AND YOU CANNOT DO ANYTHING ABOUT IT

1AND1Q.COM IS A COMPLETE SCAM BEWARE AND DO NOT JOIN THIS LOUSY COMPANY FOR YOUR WEB HOSTING NEEDS

ComplaintsBoard
J
5:19 pm EST
Resolved
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1&1 Ionos billing and customer service

Unauthorized charges, foreign customer service agents provide inaccurate information, customer service agents ignore billing complaints and charges, system doesn't allow you uncheck auto pay even when you never authorized it, and finally they sent me here after I insisted on speaking to a supervisor. You know this company has BIG problems when their customer service agents send you to a complaint board rather than address their issues. But now, how do I get rid of their big dogs...they have sent me to collection even though I am being auto billed for accounts closed months ago and in one case a year earlier! I am reporting to the Oregon's Attorney General Office where they have a complaint board and actually go after such scufflaws.

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Chrissalisse
Chrissalisse
Albuquerque, US
Jan 17, 2012 7:13 pm EST

I signed up for the 30 day trial with them, just a little over a week ago.
THEN I started noticing all the terrible reviews.
Could you tell me what the unauthorized charges were for, in your own case ?
Thanks,
C.

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M
3:47 pm EDT
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1&1 Ionos aggressive unscrupulous tactics by 1&1

Be ware of aggressive tactics by 1&1 preventing cancellation of services. Two years ago I cancelled services with 1&1 due to lost emails, in-bound and out-bound. After one year of documenting the lost emails, 1&1 blamed every one else under the sun and questioned my ability to understand what was happening. When I cancelled their services on a specific date, they continued charging me after that date. Even with letters to the bbb and reporting this to the arizona attorney general, I had to block payment at my bank to end the charges. Two weeks ago 1&1 sent an email informing me they changed my internet settings, which was done without my knowledge or approval, back to 1&1 servers. This action effectively blocked all inbound and outbound emails from the company I have been working with for two years. My guess is these aggressive and unscrupulous tactics by 1&1 are the only way they can keep clients as their services are deplorable. Solution? Stay away from 1&1. If you leave 1&1 and register your domain name elsewhere, make it private and change the password regularly.

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seekFairtrader
, GB
Nov 05, 2011 1:31 pm EDT

Really upset by 1&1. I was trapped by 1&1 domain offer from 0.99 per month first year. That's gutted. I thought there is no harm to take a trial. After that trial period, we emailed them to cancel the trial as 1&1 is not easy to use. But they did not reply my email until I keep emailing them. Then they refused to cancel it for the reason as the trail period was expired. Actually I emailed them immediately after I found this is not kind of service I need within the trail period. Their service is even worse than any giant letter "B" companies. I don't think such commercial company can delivery any services, apart demaining money by settting up different kind of tricks. After 2 months, like most 1&1 users complaint, they start to increase the bills to 24.99GBP PLUS some wrong charges .
I'm keeping pay this amount of money every month without using them for a year now. Hidden charges, unfair trade. Hope someone can take action or regulation to stop this.

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7:06 pm EDT
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1&1 Ionos fraudulent billing

I purchased web hosting services from 1 and 1 and after using them for awhile, discovered their services to be mediocre. Nearing the end of my contract with 1 and 1, I called and spoke with their cancellation department, who confirmed my cancellation request. Now, months later, 1 & 1 emailed me to say they are trying to charge my credit card and that I owe them money! They even threatened to send me to collections and charge more money for processing. 1 and 1 refuses to recognize my "confirmed" cancellation request and has no explanation for why they took months to request money from me. Their phone support is poor, but their customer service on this issue were very aggressive and over-talked me a lot, like i'd cave-in if I couldn't get a word in to defend myself. I feel that 1 and 1 is despicable for having the policy that "customers are always wrong. " do not use 1 and 1 without being prepared to proactively defend ourself, and be prepared to send a legal letter with signature requests to confirm your cancellation!

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connedby1and1
London, GB
Oct 15, 2012 9:37 am EDT

dont use, its a scam and fraud con trick, im warning you, read reviews from ripped off customers on the web, all the same story

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Solael
North Springs, US
Dec 08, 2011 4:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

1&1 angered me today! I had just purchased a domain name, and they double charged me. For me to receive those "phantom" charges back, I needed a Merchant ID number and an Authorization number for my bank. I spoke to a supervisor, who told me that they do not have an authorization number, and that they were NOT going to speak to my bank, for me to receive my funds before the 7 day period. I know this woman lied, for if you receive funds by credit card, you have to have an authorization code, and she explicitly told me that they have no way in providing that information. Also, not only was she going to NOT speak to the bank (who was on the other line listening to them), but they had no way of faxing a message to the bank explaining why they could not provide the authorization code - so that I could receive my funds. The bank was shocked at their response and said that they have horrible customer relations. Now I must transfer my domain names to another domain name provider. I do NOT recommend 1&1 to anyone (not even to the enemy).

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6:38 pm EDT
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1&1 Ionos rip off

Wow! So, somehow my wife and I got involved with getting a "domain name" through these guys. I'm not a techie nor do I really know what a domain name is, I never used what they sold us, but we got it anyway. Every few to 6 months we would get a call from some polite sales guy trying to sell us more stuff that we couldn't use. I would always tell them, and make it very clear, that I didn't even know what I had from them or how to use it. I know, that is my fault and i'm not blaming them, I am the dummy here. What did bother me to the point of writing my first complaint ever is that one of the sales guys signed me up for something that I have no use for and I don't even know what it was and that I refused in the first place! Anyway I just got some kind of threat in the mail that they were going to send me to collections, I called them up and that's how I found all of this out. Yes, shame on me for not paying attention to my credit card billing, but shame on them for committing fraud. I called and tried to get to their cancellation department, it took over 15 mins of wait time. While I was on hold, I called using my wife's this time I pushed "new accounts" or "sales" and withing 25 seconds from dialing, I was talking to a human... Go figure. Also while on hold I googled " 1&1 scam and found this site and read a bunch of same similar stories of how this company is really not that ethical. So sad. Anyway, I hope that this helped someone out. This mistake cost me around $300. Fortunately, that's not going to break me, but it did caused me to write and publicize my first complaint ever. I'm sure that they are good to a lot of their customers, but this is how they were with me. I did end up talking to a nice young lady named stephanie who helped me cancel. Even though I was upset at the company she was polite and professional with me... It's the sales guys that rip people off that bother me, (Please don't discredit my complaint because of what I am about to write) but I hope that they die a slow painful death, like being chained to the bottom of an out house and slowly getting drowned by raw fecal matter and urine... And flies and maggots.

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11:49 am EDT

1&1 Ionos escort agency scam

I saw an advert in the friday ad for Ivy Escorts. I applied online and within an hour they phoned me to process my application. They said that the fee for my membership should have cost £365 but because i am a student they would reduce it to £200 of which i paid. I then heard nothing for 2 months so I sent them an email of which the duty manager phoned me and said she had a VIP client interested but to upgrade my member ship would cost £2000 but as i was a student they could do it for £1000 but i refused. About three weeks later i phoned Ivy Escorts to see why i still had no work and a gye called kevin would look into my case. After a week he said i would be most successful on a Europian memebership which would cost me £650 but i negociated it to £350 becasue i was promised there were clients waiting to book me. All together I have paid £550 to Ivy Escorts with the promise of work and still i am waiting.

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Opswordfish
, GB
Aug 22, 2013 2:19 am EDT

Don't use 1 & 1. Had a really important assignment and they aren't able to import a Microsoft SQL Server Database. Has taken 4 days so far. Absolute Joke

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11:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

1&1 Ionos no customer service!!

I had Yahoo email service for years, then all of a sudden in the past two years, I had nothing but problems, so I switched to an email service that is ONLY email service. I switched to gmx.com, it seemed pretty decent at the time I was researching it.

I have some friends who have not been able to send me emails, they keep getting "mailer daemon" when they try and email me at gmx.com. I have also never received two important emails, which cannot be resent, so they are lost and I am screwed.

I have been emailing thier "service" email and keep getting this stupid auotmated email about having to fill out a "feedback" form even to get help with website problems. Two things wrong with this...one, they dont list enough options on the form, and two, it doesnt matter what you write in the "feedback" form, all you get is an automated response which has NOTHING to do with my problems Im having.

Ive tried to look online for a phone number, but all I find are links to articles and complaints about this company/site. This company sucks!
There is NO customer service, and NO way to call them! Im sure if I write a letter, it will conveniently get "lost" in the mail.

DONT USE THIER SERVICES!

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Red Eagle
, US
Sep 07, 2015 2:45 am EDT

I have some help in permanently locked out of my account. Before that I had numerous problems like everyone else yada yada. These problems are costing people money and a lot of aggravation.. I quite seriously suggest you get these problems fixed before somebody or a bunch of somebody's call a lawyer and and go to court.!

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Lin Smith
, US
Feb 07, 2014 3:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have several email accounts with Yahoo, but they have so over imposed dynamic advertising that I can't even function on the site. Have to wit for all the ads to load before you can click whatever you need to get on with your email tasking. Plus, the ad overload has made many other functions absolutely dysfunctional. So I begin switching to GMX, but have had repeated problems logging in, even though everything is typed correctly. Also tried to begin a new email account at GMX and at the very end of the process, got "Sorry your request cannot be completed by our servers at this time." So I went to mail.com and tried using different info but got the same message. Then I realized 1&1 Media was serving them both, so I searched it out and found that others are complaining also. The customer service function is a joke. GMX gives a toll free 24/7 phone number, but a message comes on saying number no longer in service. Seems to me 1&1 may have gotten too big for its britches and can't handle it all. Mostly I am trying to find out if google is in anyway connected to 1&1. Does anyone out there know? Google's partnership with the gov is just plain spooky.

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JeanieH
Jacksonville, US
Oct 02, 2013 7:38 am EDT

I agree. They are also the servers of mail.com. I paid for a premier account for my business and two months in had the same problem. My emails were being rejected and not delivered. After numerous complaints they told me their servers were placed on a spam block list and although they were very apologetic, refused to cancel and give me a prorated refund. My card on file expired so it didn't pay at renewal. Now they are threatening to submit my 2nd year cost to collections and my credit report. I once again tried to cancel but they are telling me they can't cancel accounts that are past due. So they want me to pay for another year again for service that cost me time and business, and that I haven't used in 9 months before they will allow me to cancel. Unbelievable! Don't use!

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Richard Stewart
Burntwoo, GB
Oct 30, 2012 2:34 am EDT

Please stop my service and billing:- INT'L [protected] 1 & 1 MAIL & MEDIA I [protected].
Richard Stewart (STEWART QMCS Ltd) email richard.k.stewart@live.com.

Regards,
Richard Stewart.

ComplaintsBoard
H
6:06 pm EDT

1&1 Ionos they are gone with my money and hundreds of domains I had at 1and1

I advise people to check out web hosts and domain registers very carefully before committing. I have come to the conclusion that I made the dreadful error of choosing a company because it had a 5 page ad in a popular computer magazine. I believe I have put my trust in a straw man.In my opinion 1and1, with ceo oliver mauss, is a horrible company and many customers have voiced a host of complaints on various blogs. It should be a warning that when their phone is answered by a recording that tells you if you have gotten a notice from nco, a collection agency, to press a certain number. If they are a reputable business, why do they have to send so many accounts to a collection agency? Patrick frey (Patterico) of the los angeles district attorneys office alleges his domain was high jacked and put up for auction on sedo. Sedo is an associate company of 1and1. Patterico: "i believe i'm facing massive incompetence, thievery, or very possibly a deliberate combination of the two. It feels like evil intent & mdash; but not for political reasons. It feels like cyber extortion & mdash; people going after the almighty dollar. Commenter's have pointed out corporate ties between 1&1, which can't seem to process my timely renewal, and sedo/domcollect, which stood to profit from 1&1's failure. Usually, corporate incompetence does not earn the corporation money & mdash; but 1&1 and its related companies have found a way to make money off of their own slipshod procedures. " patterico was able to regain his domain. Also investigative journalist, kelli jack, has written 30 articles about this company and has a suit pending against them. Kelli alleges that 1and1 stole her domain name and sold it. Kelli states: "1and1 should be shut down. " as of today kelli is working with the pennsylvania attorney general. I have filed complaints with the federal bureau of investigation, federal trade commission, eastern pennsylvania better business bureau, icann, and others. I recommend everyone else having a problem consider doing the same.

The washington dc, pennsylvania better business bureau has given 1and1 their lowest rating: "f. " read comments on the bbb why. Read some customer comments on red flag. Don't bother trying to access my 2 url: warthpublishinginc.com, migraine-abort.com they are gone with my money and hundreds of domains I had at 1and1.

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web design frauds
, US
Mar 08, 2012 11:08 am EST

I can relate, my web designer 499websites.com 360 networkservices inc has disappeared and does not respond. Karim from customer service gave me an estimated time frame of 5 weeks beta version It has been 7 weeks now. I do not know what my options are please Help. I have paid all upfront cost in advance and have no chances of getting any monies back.

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deeeeeeeee
Hou, US
Feb 20, 2012 2:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

1and1 is a dishonest and dysfunctional company. it needs to be SHUT DOWN by the government, if not by the public (by eliminating the customer base). Everyone should contact the Penn government agencies to register a complaint or affidavit in support of the plaintiff. This is your civic duty toward others who have not yet been hurt by this despicable company - DO IT to prevent others from harm perpetrated by 1and1 against its own customers.

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2:01 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

1&1 Ionos - abuse department is actually the billing department

Here is the situation, Yesterday someone exploit a vulnerability on my website were he/she was able to upload one malicious file. All this nightmare start happening around 6:00am, by 6:30am the attacker start sending thousands of email through 1and1 gateway mail. By 4:30 the account linked to the compromised website was locked by 1and1 abuse department. I...

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6:26 pm EDT
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1&1 Ionos - unauthorized charges

I signed up for the basic 2.95 domain. When I printed their bill it said 17.95. I had also signed up for norton, which I didn't want. So I immediately cancelled. I tried calling but they only work m-f 9to5, so I emailed and told them to cancel, they did and sent me a cancellation verification email. Luckily I saved it. Anyway.. .1month later I went to my...

Read full review of 1&1 Ionos and 5 comments

1&1 Ionos Customer Reviews Overview

Ionos is a web hosting company that has been in business for over 30 years. The company offers a wide range of hosting services, including shared hosting, VPS hosting, dedicated hosting, and cloud hosting. Ionos has received mostly positive reviews from its customers, with many praising the company's reliability, customer support, and ease of use.

One of the most commonly cited positive points about Ionos is its reliability. Customers report that their websites are up and running consistently, with very little downtime. This is especially important for businesses that rely on their websites to generate revenue.

Another positive point about Ionos is its customer support. Customers report that the company's support team is knowledgeable, responsive, and helpful. Ionos offers support via phone, email, and live chat, and customers can also access a knowledge base and community forum for additional help.

Ionos is also praised for its ease of use. Customers report that the company's control panel is intuitive and easy to navigate, making it simple to manage their websites and hosting accounts.

Overall, Ionos is a reliable and customer-friendly web hosting company that offers a wide range of hosting services. Its positive reviews reflect its commitment to providing quality hosting solutions and excellent customer support.
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