Direct TV Complaints - Early termination fee!

80 days ago by Barbara [send email]

On June 28, 2007, I received an offer to obtain Direct TV at $29.99 per month plus tax. I spoke directly with a Direct TV representative who assured me that $29.99 was the real cost, there was free installation, no equipment to buy and no activation fee.
I was also told that I qualified for this special offer of $29.99 per month.The service started on July 01, 2007. On July 22, 2007 I received a bill for $55.38. I did not understand why this was the charge and spoke to your representative by the name of Corrine concerning the amount. I was told that there was a mistake and that I would be given a credit. I was also told that the proceeding bill would be $29.99. I was asked if I received coupons in the attached bill. I never received those coupons. Corrine
said that she would mail the coupons to my address. I never received those coupons. By August 1, 2007, I called and spoke to a customer service representative by the name of Hector to cancel my service due to contact breach by Direct TV. He informed me that there was a mistake and that the problem would be rectified. He also said that due to the fact that I never received my coupons, he would add a $10.00 discount on my future bill. He told me that that the discounts for my bill were already on his computer
and that I would receive that discount on my next bill. He reassured me that there would not be a problem and that I did not need to cancel my account.I then received a bill for $54.99, less a $10 discount, from your representative Hector. I never received any other information regarding my service or the fact that I had signed up for the $29.99 special offer that was initially promised by your customer service representative Corrine. I called to cancel my service because I could see that the customer
service representatives were not being honest.I then received a card in the mail stating that You did not join Direct TV with the required new customer offer. I called customer service again and was informed that there was nothing that could be done. I clearly explained that I spoke with two prior representatives who informed me that the matter would be resolved and that I did indeed sign up with Direct TV with a special offer within the allotted time period and through Direct TV personally not an outside
dealer. I received a letter from Sheila in Customer Service stating that Our records indicate your account is not eligible for this offer because one or more of the eligibility requirements were not met. Sheila did not specify which eligibility requirements were not met, and this letter is in direct contradiction to what was told to me over the phone by customer service representatives.I then called to cancel Direct TV because Direct TV did not uphold the contract to which I had signed up for service. I
then received a bill for $140.00.I then called Direct TV to question the cause of the bill. Three separate representatives hung up the phone after they told me that my account was deactivated. I finally spoke to a representative by the name of Candace who finally allowed me to speak to her supervisor Veronica. Veronica would not provide me with the phone number to the business office so that I may actually speak to a person and state the reasons why I cancelled my service and inform that person of the
misrepresentation of the company. I find it strange that I cannot speak with a person concerning my problems with that particular company. Your company is customer service based, hence I, the customer, should be able to speak to a person regarding my account.Veronica stated that I had an option to write a letter. I informed her that writing a letter was not an option, but the only recall. She then stated that I could email the letter or mail the letter. I informed her that the option was in the method of
delivery, and not the option of ways to communicate. She obviously did not understand and was completely irate and rude. She kept repeating herself, rather than listening to my situation.I now have to expect that a representative will read this letter and understand the letter. I have to depend on the language in this letter to clarify my situation. I then have to wait for a representative from your company to call me. I have to answer the phone at the convenience of that representative. If I am not
available to answer the phone, I have to assume that the representative will call again. If that representative does not call back, I must wait until that representative takes further action. I am not able to speak to the representative at a time that I am available. My business is not customer service, yet I am put in a position where I must wait for a representative to contact me. I must depend on that representative to be informed and able to make decisions. I am disputing the bill of $140.66 based on

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