Complaint Rating:

Company information:
1 and 1 Internet, Inc.
701 Lee Rd.
Chesterbrook, Pennsylvania
United States
Phone: 1-800-GO1and1
www.1and1.com

1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than 30 articles, interviewed more than 200 people who have been blatantly wronged by 1 & 1 Internet, talked to several consumer groups and interested attorneys, and worked with over 60 radio and TV stations on this story. Everyone has been very interested, and the investigation continues. If you have had an issue with the company, you can do the following make a difference, and get your justice:

1.) File a complaint with the Pennsylvania Attorney General’s office at www.pa.gov, or call the investigator Madelaine Dakour directly at (215) 560-6790. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.
2.) File a complaint with the Better Business Bureau where they already have a completely unsatisfactory rating by going to www.bbb.org.
3.) File a complaint with the Federal Trade Commission at www.ftc.gov.
4.) File a complaint with your state consumer advocacy group through the Attorney General’s office or Secretary of State’s office. Indiana’s is www.indianaconsumer.com.
5.) Explore your state’s legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be “unconscionable” and without “mutuality” as they offer nothing for the consumer. More and more courts are ruling in favor of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.
6.) I’m working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at www.cbs.com, www.nbc.com, www.abc.com, and www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.
7.) Keep meticulous records!

My lawsuit is pending, and I’ve been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!

Best wishes,
Kelli J. Jack
President
Lines, Inc. Media
8425 Woodfield Crossing Blvd.
Suite #100
Indianapolis, IN 46240
(317) 469-7529