1-800-PetMeds reviews & complaints 25
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unauthorized information storage
I was planning on purchasing from 1800petmeds.com but I have to mail in my prescription instead of them calling my vet, as they don't give phone authorizations. I didn't see the mail in option when checking out so I did not complete the order. I never created an account, I never okayed any forms allowing them to create or store anything, I simply started a transaction and then did not complete it. Now when I visit the site, I see "Welcome [my name]!" and a link to My Account on the top of the page. I wrote to customer service and asked them to remove all of my information, explaining all of this. I got a generic reply apologizing for my not being able to complete the order. I wrote back and explained that this was not my complaint, that I was asking them to remove my info. I got a reply that this had been done. It was not, and all of my info was still on the site. I replied again, asking them to please remove my info, that I never authorized them to store it or create any account with it. Again, I got a reply that they did delete it. Again, it was a lie. I tried to change the info in the My Account area but what I was able to change was limited. The site still says my name on top. I don't see how this is acceptable behavior for such a well known company. I have asked for the FOURTH time that they remove ALL of my information, but I don't have high hopes that this will occur. I'm so very relieved that I didn't order from 1800petmeds because who knows what they would have done with my credit card and other information I would have entered during the checkout process. I find this company to be blatant liars and completely untrustworthy. Stay away.
The complaint has been investigated and resolved to the customer’s satisfaction.
lying omitting information
I am not happy at all with my experience with 1800petmeds. They lied to me about getting my medication within 24 hours. They omitted the fact that my vet needed to okay what they referred to as a ''refill'' on the medication I ordered from them. Not only that, I went to 1800petmeds because my vet was asking to 'bring my animal in' even though she had a routine eye infection... And I didn't want to bring my 18 year old cat in for something so minute... Had I known this I would have never used 1800petmeds because I would have known my vet would have not 'refilled' my pets medication! So I ordered a medication that my vet, who is nearby, could have given me but instead I waited and waited for the medication to arrive, and they never told me that my vet did not 'okay' the medication either. I had to figure it out. One question to 1800petmeds—why lie and tell people they can get medication direct when really they have to go through your own vet anyway?! Thanks a lot for the hassle and headache, oh and my cat is still sick, four days after the initial order was placed and her eye is much worse... Not to mention their ridiculous prices... But I was willing to overlook that for my cat's health.
The complaint has been investigated and resolved to the customer’s satisfaction.
They are a pharmacy not a drug dealer! Of course you need a RX, it's your duty toget your animal DX'd and then if you choose to prolong treatment by ordering online instead of direct from the vet that's on you! 1800petmeds is fantastic for maintenance medications.
Part of the PetMeds FAQ: "As a licensed pet pharmacy, we are required by law to dispense only veterinarian authorized medications (Heartgard Plus, Revolution, Sentinel, Rimadyl, etc)". Nowhere on the site does it say - "come to us if you don't want to go to your vet."
Um, it says right on their website that they will check with your vet before they will fill or refill medications. All of the reputable online pet pharmacies do this. The reason to go to places like that is because they are usually much cheaper than going through your vet, not because you are trying to avoid going to your vet at all.
unauthorized charge to bank account
Similar thing happened to me for which i will be posting a complaint.
On April 24 '10, I placed an online order for $60.99 from 1800petmeds. On April 27 '10, I called to confirm that the prescription was authorized and ready to ship, and to upgrade my shipping to Priority for an additional $3.99. Instead of charging me the $3.99 shipping charge, they charged me $64.99 which is the $60.99 I originally paid PLUS the $3.99. Meaning, my account then had two back to back charges, one for original $60.99 and then another for $64.98! If they had done their jobs correctly, it should have been one charge for $60.99 and then the one for $3.99 shipping.
When I noticed this within hours I called 1800petmeds and spoke with a certain customer rep. I told him that this DOUBLE CHARGE was endangering my count of being overdrawn and that they needed to fix it immediately. He AGREED with me that a MISTAKE was made (after some teeth pulling because this guy did NOT want to admit that they messed up), took my bank's phone number, my bank card number, and told me he would call my bank, take care of it, and call me right back. He called me back in a 1/2 hour to report that it was fixed. So I breathed a sigh of relief. Until two days later when my bank account was hit with TWO OVERDRAFT CHARGES TOTALING $72 as a DIRECT result of their mistake. After nearly 40 minutes on the phone with my bank I was able to explain to them, and they were able to clearly see, that this was all caused by 1800petmeds UNAUTHORIZED charge of $64.98. So now I had to have my credit card cancelled and wait for a reissue, have to file a claim with my bank in order for them to investigate and for me to be compensated for the overdraft fees. Not to mention, this whole fiasco has eaten up 50 minutes of my cell phone time (i do not use a land line) putting me in jeopardy of accruing MORE CHARGES for going over my minutes. All thanks to the ineptitude of 1800petmeds. Would rather pay more through my vet than ever use them again. The pits!
bad service
I have ordered twice now from this company. Both orders went smoothly. Easy to order online. Also ordered some prescription medication. The store went ahead and verified with the vet, so that I didn't need to contact the vet myself for a prescription. Great service. Good packaging and fast shipping. Great prices. Will strongly consider for future orders and recommend to family and friends.
The complaint has been investigated and resolved to the customer’s satisfaction.
credit card fraud
After placing an order with 1800 pet meds, they emailed me a $10 coupon toward my next order. But when I used it, they said it authorized them to take $40 a month from my checking/debit for some stupid service that not only would I not use, but was unaware of! It took several calls to get the 4 months of charges taken off, but they did do it.
I will not buy from them again. Some bargain. Incidentally, classmates.com did the same thing! They said I clicked on a window that told me they were authorized to do the same thing. I don't even know what it was supposed to be about!
Beware!
1-800-petmeds customer service stole my CC number and made over $400 in fraudulent purchases. There is no way to update the payment method for an order without going through customer service and giving a person your card information.
Do NOT give your credit card information to 1800petmeds. For the third time in a row, in nearly as many months, my number has been stolen. This is a card for which the actual number is used only for 1800petmeds autopay, so it could not possibly have been stolen any other way. I notified 1800petmeds after each incident, and it is still happening.
Company sends a 30 Lb. boxed bag of dog food requiring a signature. FEDEX tried three times to deliver but because I work I could not sign for it. The release box was crossed out requiring me to go to FEDEX on Saturday and stand in line for quite a while since there was only one employee working in the Rancho Bernardo office. What an incredible waste of time. I will shop on Amazon in the future since they leave it on the porch and do not require a signature for dog food.
Similar thing happened to me for which i will be posting a complaint.
On April 24 '10, I placed an online order for $60.99 from 1800petmeds. On April 27 '10, I called to confirm that the prescription was authorized and ready to ship, and to upgrade my shipping to Priority for an additional $3.99. Instead of charging me the $3.99 shipping charge, they charged me $64.99 which is the $60.99 I originally paid PLUS the $3.99. Meaning, my account then had two back to back charges, one for original $60.99 and then another for $64.98! If they had done their jobs correctly, it should have been one charge for $60.99 and then the one for $3.99 shipping.
When I noticed this within hours I called 1800petmeds and spoke with Ed. I told him that this DOUBLE CHARGE was endangering my count of being overdrawn and that they needed to fix it immediately. He AGREED with me that a MISTAKE was made (after some teeth pulling because this guy did NOT want to admit that they messed up), took my bank's phone number, my bank card number, and told me he would call my bank, take care of it, and call me right back. He called me back in a 1/2 hour to report that it was fixed. So I breathed a sigh of relief. Until two days later when my bank account was hit with TWO OVERDRAFT CHARGES TOTALING $72 as a DIRECT result of their mistake. After nearly 40 minutes on the phone with my bank I was able to explain to them, and they were able to clearly see, that this was all caused by 1800petmeds UNAUTHORIZED charge of $64.98. So now I had to have my credit card cancelled and wait for a reissue, have to file a claim with my bank in order for them to investigate and for me to be compensated for the overdraft fees. Not to mention, this whole fiasco has eaten up 50 minutes of my cell phone time (i do not use a land line) putting me in jeopardy of accruing MORE CHARGES for going over my minutes. All thanks to the ineptitude of 1800petmeds. Would rather pay more through my vet than ever use them again. The pits!
I will add that 1800petmeds still has 3rd parties accessing credit card numbers. I recently was a victim of fraudulent credit card use after buying something with 1800petmeds. Funny thing is they denied it and I tracked an item bought that was shipped to less than 1 hour from where 1800petmeds is located in Fl. Funny coincidence. 1800petmeds credit card fraud is real.
My advice, read the fine print before you sign things electronically or otherwise. How can you complain when you received your refund?
1-800-PetMeds Customer Reviews Overview
1-800-PetMeds In-depth Review
In summary: 1-800-PetMeds is a comprehensive online pet pharmacy offering a wide range of products and services for pet health needs. Their website is user-friendly, and they provide competitive pricing along with a loyalty program. Customer service is accessible and knowledgeable, and they offer valuable veterinary support and educational resources. The ordering process is straightforward, with attention to security and privacy. Shipping options are varied, and they have a clear return policy. Customer reviews are mostly positive, highlighting the company's reliability and quality of service. They also engage in community and charitable activities. While there are areas for improvement, 1-800-PetMeds is a solid choice for pet owners looking for convenience and quality.
Company Overview: 1-800-PetMeds is a well-established online pet pharmacy that has been serving pet owners for years. They offer a wide range of products, including prescription medications, over-the-counter treatments, and pet supplies. The company is licensed and accredited, ensuring that all products are sourced responsibly and safely.
Website Usability: The 1-800-PetMeds website is designed with user experience in mind. Navigation is intuitive, with clear categories and filters. The search functionality is robust, allowing customers to quickly find specific products. The site is also mobile-responsive, providing a seamless experience on various devices.
Product Range and Availability: They stock a comprehensive range of prescription medications for various pet health issues, alongside a selection of over-the-counter treatments. Additionally, the site offers a variety of pet supplies and accessories to cater to different needs.
Pricing and Value for Money: Prices at 1-800-PetMeds are competitive when compared with other online and brick-and-mortar pharmacies. They offer regular discounts and promotions, and a loyalty program that rewards repeat customers with savings on future purchases.
Customer Service: Multiple contact options are available, including phone, email, and live chat. The customer service team is known for being responsive and helpful. They maintain convenient customer service hours to assist with any inquiries.
Expertise and Consultation: 1-800-PetMeds provides access to veterinary support for customers who need advice or have questions about products. They also offer a wealth of educational resources and product recommendations on their website.
Ordering Process: The prescription verification process is handled efficiently, and the checkout experience is streamlined for a quick and easy purchase. Both guest and account holder ordering options are available, catering to different preferences.
Payment and Security: Customers can choose from various payment options. The company employs robust security measures to protect transactions and adheres to strict data privacy policies to safeguard customer information.
Shipping and Delivery: 1-800-PetMeds offers multiple shipping options, including expedited services. Shipping costs are reasonable, and the packaging quality ensures products arrive in good condition. Delivery is generally timely, with most customers reporting prompt receipt of their orders.
Return Policy and Satisfaction Guarantee: The return process is straightforward, with clear conditions outlined on their website. They offer a money-back guarantee, and customer feedback on returns is largely positive, indicating a commitment to customer satisfaction.
Customer Reviews and Testimonials: The majority of customer reviews are positive, with many praising the reliability and quality of the products and services. While there are some negative experiences, overall satisfaction ratings are high.
Community Involvement and Social Responsibility: 1-800-PetMeds is actively involved in charitable activities, supports environmental sustainability efforts, and engages with the community, reflecting a commitment to social responsibility.
Pros and Cons: Key strengths include a wide product range, competitive pricing, and excellent customer service. Areas for improvement might include expanding product lines or offering more international shipping options.
Final Verdict: Overall, 1-800-PetMeds is a reputable and reliable online pet pharmacy that offers a wide range of products and services. It is well-suited for pet owners seeking convenience, quality, and expert support. Whether you have a dog, cat, or other pets, 1-800-PetMeds is a solid choice for your pet medication and supply needs.
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General incompetence and horrible attitude.Your Voice Matters: Our Commitment to Genuine Reviews
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