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1.5 51 Reviews

Hansons Window & Siding Complaints Summary

6 Resolved
45 Unresolved
Our verdict: With Hansons Window & Siding's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hansons Window & Siding reviews & complaints 51

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3:18 pm EDT

Hansons Window & Siding Siding

Ive been complaining about the siding they had their contractors install since before they finished, they would fix the little things and promised to fix the bigger things later, when I told them I wasn't going to pay until it was done right they threatened to put a lien on my house, they promised me they would fix the problems, I wrote a check out for$22, 303.00 and never heard a word from them, I have repeatedly put in service request, they did finally send out an inspector who said all of It has to come down and be replaced, he said it was the worst siding job he had ever seen ( the siding is buckling and falling off)and that Hanson's was going to lose money on this one, that was over a month ago, I have called several times to find out when they are going to get here and fix it, still nothing, this has been going on for 7 months now

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Update by Linda1014
Sep 16, 2022 12:10 pm EDT

they came out fixed some of the problems but in doing so created more...they screwed the window framing in that can cause water to get in behind my windows and cause the wood to rot and hurt my new windows that were excellently installed by Wallside they also shrunk the framing around some of the windows but not all so all the framing does not match, and the window framing is pulling away from the wall so water can get behind that...the Manager (Dana)refuses to repair it

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9:58 pm EDT

Hansons Window & Siding The roof

They overcharged us, sales person said the roofing shingles were made just for hansons, and had a metal backing. That company employees would install our roof. All false.
The roof was done so shoddy that we had to call the finance company to make sure that hansons could not charge us since nobody would call us back or even send the people out when they said with no calls on way they would not be coming. They damaged our gutters which were in good working condition, they are seamless gutters and the drip edge is not long enough, they never fixed the rafter by the chimney. No vents were put in, though 10 were charged and left on the driveway. We were told that it would be company employees coming out we got contractors and we don't even know if atlas shingles will honor the warranty. It has been the worst mistake of our lives to have gotten our roof from them, as the contractors took things from our job to use on another job, threw over a 1/4 of the roofing supplies in the dumpster, damaged my car by throwing wood off the roof, pulled a telephone line off the house from the telephone pole and never said anything. But then again none of them spoke English well enough to converse about the job.

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7:37 pm EDT
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Hansons Window & Siding Gutters

From: Gursarn Uppal, 2353 Oak Ridge, Troy, MI [protected], [protected]@gmail.com

Dear Hansons,
Attenion Marvin Glazier, VP

Complaint #2,

Dear Mr. Glazier,
I sent my complaint #1 about a week ago and you called us back immediately and we had a discussion about the problems we are facing with your new gutters and the damage that they have done to our basement because of overflowing.

Several people have visited my home from Hansons and the subcontractors for the gutters and they have all agreed there is a capacity problem with the gutter. The downcommers are way too small, 3 inches by 2 inches and my old gutters ran for 31 years without any problems and their downcommers 4 inches by 3 inches which is 12 square inches and is double the cross-sectional area of the current gutters you have provided. It also looks like the capacity, the depth, is not sufficient enough to hold water and it backs up and overflows.

I tried to impress upon the salesman Mike Sullivan, that I need 6 inch gutters, and he said no, and he sold me 5 inch gutters which now looks insufficient. Although you promised it would be fixed in a week, nothing has happened yet and the gutters are overflowing into the basement and into the garage causing extreme damage to the home.

I sent you a complaint a week or so ago and no action has been taken, we will be taking legal action if I don't hear from you in 24hrs. There is extreme damage to my home due to your gutters overflowing. I need a response ASAP.

Sincerely,
Gursarn Uppal
[protected]
[protected]@gmail.com

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2:47 pm EDT

Hansons Window & Siding Roof

Summer of 2019 1-800-Hanson installed a roof, but broke my vent fan in the kitchen that lets smoke out of the Kitchen. I have called for over a month, numerous times and they won't answer. When you finally get someone, they "put you on the schedule" for the fix but NOBODY will show up, they don't call. And when I call to find out why they send you to the same VM they don't answer.

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8:08 pm EDT

Hansons Window & Siding Hansons windows service and promises are not what they need to be.

Hanson's installed windows almost 1 year ago, Installer did not insulate/seal out the windows properly causing water and air leaks. It is now the end of July 2019 and problems are not fixed.

Customer service is poor. There is always an excuse for why it did not happen. Over 8 visits to my house and 7 of the 9 windows still have not been corrected. I have been dealing with the scheduling department, superintendent, and even the manager of Hanson's but still no real progress.

They do not do what they say they are going to do. From return phone calls to fixing the problems.

If I knew that there would have been this much trouble and time wasted trying to get things corrected, I would not have picked Hanson's.

Tired of trying to get them to stand by their word and fix the problem. I would like a 100 % refund since there has been less than 25% of the problems completed in almost 1 years timeframe.

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9:01 am EST

Hansons Window & Siding Roofing

As I am reading the other complaints they are installing paper and shingles while it is raining which voids manufacturers warranty and leaves me open for later issues. Hansons is a take your money and run company. Make sure you take plenty of before and after pictures. You will need them in court. And yes do not believe the salesman. If you have made the mistake that I did and hired them then make sure you control your inventory also. They are really good at blaming the subs that THEY hired for any problems and will immediately argue when it is on them. I can surely see where my 19000 roof is taking me next. Do not use them!

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Katherine Cox
, US
Sep 10, 2020 4:58 am EDT
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I am currently having siding put on by Hanson’s. When i was told most of the complaints I saw on line were other areas not my area of central Michigan. I was told Billy’s dumpster service would drop off a dumpster and they would pick it up and not to panic if it took them a couple days to get it. Well we are on day number 3 and no dumpster and trash piled everywhere. I live in a subdivision. People keep texting me about the mess. I am chasing garbage out of neighbors yard. No one will call me. They all say we are handling it, Someone will call you back. No one handles it and no one calls me back. No one on the job site speaks English. I tried asking them if they know where ea different style of siding is to go (I have vertical, horizontal and cedar shaker)and they said no. I asked who will show them? They told me Ryan - and so I asked how do I get a hold of this Ryan and the Spanish speaking gentlemen gave me his phone with Ryan’s number. I wrote down the number and called Ryan. Ryan claimed he was coming with a trailer and joe (somebody else) will be there soon. I said they are hanging siding and they don’t know where it all is to go. I have a specific look I am doing. Ryan said yes they won’t do those areas only the bottom! I have no idea what he means by only the bottom when most of my front will be the vertical. So I assumed he meant the back or sides? So I told him I had to go I wouldn’t be home until after 7pm and he assured me all will be done correctly and he will text me if he has any questions. I got home at 7pm and siding was on the front of my house and it’s the wrong siding! And no Ryan or joe showed up. So I called Ryan he claims he is soon to be at my house. 9:10 pm rolls around no Ryan but so much garbage. So I texted and said you can’t show up in my subdivision late at night banging things into a trailer. He said oh ok I am 2hrs away. So I guess he was going to show up after 11pm and starting loading trash? This company is absurd! I had my reservations about them and I am kicking myself for this! Don’t hire the company! No one helps you. The only positive of this is the Spanish speaking guys that are here are hard workers and they are very kind. I am assuming when you hire Hanson you are hiring them to find the company to put on the siding and they find anyone who says they can do it. Which is so funny because their sales pitch to me was “we don’t hire people like Home Depot, we hire people where this is what they do!” No doubt the guys hanging the siding know how to hang siding but they don’t know English and they were given no plans on where ea siding is to go and there so called “project manager, Ryan” is no project manager! The pictures I posted is what it has been like at my house with no dumpster.

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5:12 pm EDT

Hansons Window & Siding Sliding door

Ordered a slindind glass door July7 came in September the day of they called said installer was sick. No one else could put it in rescelded now were in October day came they said their was a chance of rain i told them its sunny here but theirs still a chance !they said next time it will be snow im over them one excuse after an nother i will put in a complant at BBB

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11:46 am EDT

Hansons Window & Siding A window that has not been installed

We ordered 9 new windows in March of 2018. They installed 8 of these. One bedroom window was measured wrong (2X)! We are still waiting on this final window! One excuse after another! Each time it is scheduled to be put in, they call the day before and there is a PROBLEM! Who is running this company that a crew can tell them that "they are not going to that area". I am beyond pissed off and have told everyone NOT TO ORDER THROUGH HANSON'S! Worst experience ever!

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12:48 pm EST

Hansons Window & Siding Replacement windows

Hanson's Windows
4201 Varsity Drive Suite A
Ann Arbor, MI 48108
[protected]
http://www.hansons.com/

Recently installed kitchen and bay windows leak like a sieve. Glass was installed at 0.22 SHGC ... Southern Hemisphere requirements. Northern Hemisphere requires 0.6 SHGC. DUH! Gas bills have increased 25% since installation. Everything has been documented. February 2016.

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5:33 pm EST

Hansons Window & Siding This company brought windows and hasn't installed them

People, be more careful and check all reviews about the company Hansons Windows and Siding. I also called them and asked if they would be able to replace all windows in my house. But I needed to do it very fast. They agreed and took the half sum of the total amount. After that they brought all new windows to my house and no one came back to fix it. It was terrible deal and I still haven’t got any response from them.

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2:52 pm EST

Hansons Window & Siding They didn't want to fix their mistakes

Byers, be aware! I have signed the contract with Hanson’s Windows and Siding. They installed 4 windows and I came to check the work. I noticed that one window was installed improperly and it started to leak. I checked others and I couldn’t even open them. I called their manager, but this man didn’t care and told that I signed the contract with them and their part of the job was done.

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9:22 am EDT

Hansons Window & Siding Improper, shoddy gutter replacement

I contracted with Hanson's to put on a new, life time guaranteed roof and new gutters. The salesman was a bit pushy, but most of what he said made sense. The roofing team, as with everyone else, was a subcontractor. I was given a start date, so I stayed home from work and waited. They never showed. Lori from Hanson's call the next day to ask how the roof work was going. What roof work? The next date I was given they did show up. I must say that the crew I had went straight to work, taking time to protect plants and other items in the year. I was nervous that they were going to gouge me for a bunch of new wood on the roof, but they never asked for a dime. The crew worked very hard all day, no 3 hour break times or anything. They had to come back the next day but once they were done, I really liked what they had done. Great guys. Now on to the gutters. Was given a start date. Never showed. I lost a half days pay. Given another date, no show. More pay gone. Given a date but I decide to go to work. To my surprise the gutters are up and the crew gone when I get home. Big mistake not being there. Tried to upload photos but this site wouldn't do it. Anyway, the first thing I noticed is that the metal fascia brackets are sitting on top of the roofing material, which means there are now holes in the brand new material. Not one other house in my neighborhood, and I drove up and down the street to check, has the brackets visible on top of the roof. Point One. Point two, went around to the back. Same issue with the brackets on top of the roofing material. However, and this took me about 30 seconds to figure out, is that the gutter itself in sloped from left to right, when looking at it. The downspout is installed on the left corner of the house. Now I'm not the professional, but shouldn't the downspout be placed at the lowest end of the slope, as opposed to the highest? We also found a bucket full of cut aluminum, long screws, brackets and other items lying about the yard. Hanson's calls and asks how good was the gutter install. So I tell them what we saw. She says, "Oh, sorry to hear that, I'll get in touch with our gutter people and we'll contact you with another date to come out and fix it". She then proceeds to ask me for the finally payment on the job. Are you kidding me I said. When the job is finished I will pay you. She says well, technically the job is "for all intent and purpose" completed I needed to pay. However, if you'd like to hold some money out until it is fixed, you can pay everything but $700". I've missed almost a full day's wages, am still cleaning up the yard, and have gutters that could have been installed by me. From the sounds of it I'm screwed, although I work for attorneys, and if this drags out I will be using them. If you can guarantee that you would get the roofing crew we got, and the quote is reasonable for you, I'd say use Hanson's. But for anything else, do it yourself or get quotes from other. LOCAL, companies. Not a happy camper.

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7:58 pm EDT

Hansons Window & Siding Poor service and quality

This is the worst company ever! They do not return your calls, show up at your house randomly without a call and start measuring your doors outside if you are sleeping and do not answer the door for an unscheduled appt, The sliding glass door we ordered was to be two panels, we had a 8 foot 1 inch door with a 44 inch door opening. The installed a triple panel door with a 23 inch opening. This is not even code for an outside door opening! What legitimate company makes a door that small and not up to code. We were not asked if we wanted three panel door with opening in the middle; there was no communication! They offered to remake the door and 6 weeks later came with a door that had a dark tint and was 5 inches smaller. I want light! I asked for my old Pella door back as it was much better quality. The one lock fell off the next day and they forgot to install the foot lock and screen door lock. I went 2 1/2 months before the locks were finally installed. I had to put a piece of wood in the slider for safety! Cheap sliding doors and the worst service ever!

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1:09 pm EST

Hansons Window & Siding Rip-off

I worked here briefly as a salesman and I'd like to c=share my story for anyone who is thinking about going through this company for home improvements. DO NOT BUY FROM THEM! They have built an elaborate scheme to charge you as much as possible for inferior products. They will give you an hour and a half presentation and give you 4 outrageous prices. After you pick your jaw up off the floor, they will try to get you to commit to one, then call in to see if you qualify for a "discount". Everything they say is scripted on both ends and guess what, you always qualify for a discount! If you keep saying no, they will keep making calls to lower the price, which will always be at least 20% higher than comparable products from similar companies.

ALWAYS GET AT LEAST 3 ESTIMATES BEFORE YOU GET HOME IMPROVEMENT WORK DONE! There are many companies looking to rip people off!

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3:46 pm EDT
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Hansons Window & Siding Overcharging / entrapment into contract

Had sales rep for hansons come to our house sat.the 16th and give us a quote to replace our roof. we have 2 layers already so we'll have to remove everything down to the wood. our salesman jason measured our house from the ground and came up with 30 squares. ( it's close) anyway my wife & I applied for financing through hansons due to the cost of the job, $20, 259.00 . 30 year shingle, 6' ice /water barrier and ridge venting. here's my complaint. thier paperwork states I/we have 3 business days to cancel the transaction without any penalty or obligation. they dated the transaction the same day he was here, the 16th... ok. We didn't know if we were going to be approved for this construction loan or not... 4 days later we get an approved letter in the mail not the phone call we were told we would get. IN the mean time, I'm checking material prices & other labor rates and found that hansons were very high priced. I called to cancel but was unable to contact anyone, so I left a message. Monday the 25th my wife contacted someone from thier office and said we would like to cancel thier services and was told we can't. If we do we'll have to pay ONE THIRD of the contract price. I was shocked. He said if we didn't pay it would go against our credit report & they would take us to court and win anyway. IS IT LEGAL to give someone a quote and hold them to a contract before even getting approved for a loan ? The last thing I discovered is this "construction loan" is in the form of a CREDIT CARD and comes with an 7.99% apr compounded monthly and is suject to maximum default rates. AND as I read the GE CAPITAL RETAIL BANK additional promotional plan details I find in thier sales slip completion tip box, new accounts the APR is 26.99%
DOES ANYONE HAVE SOME GOOD ADVICE (other than telling them to piss off)

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Gerald Robert Johnroe
, US
Nov 04, 2015 1:39 pm EST

I too was approved for a quote but then a few days later I got a response from synchrony financial stating that I wasn't approved. I don't know where I stand now. I do hope my quote didn't go through as these are crooks waiting in the bushes types of businesses. I will call salesman.

SynchronyFinancial
SynchronyFinancial
, US
Aug 28, 2014 2:39 pm EDT
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**To expedite a response, please provide Reference code 082814_ComplaintsBoard_WW**

I’m sorry you have experienced issues with your Synchrony Financial account. We’d like to speak with you to learn more. Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
Synchrony Financial

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3:10 pm EDT
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Hansons Window & Siding Nonperformance

Just got off the phone with a ranting and raving Brian Elias. We had a roof put on in April 2014. From the start, getting them to do the job took weeks. They gave us four different start dates and three of the times, they didn't show and they didn't call. Finally in April, the roof went on. We have now been waiting for three months to have a protective coat sprayed on the roof (which we paid for). Throughout several excuses, we thought they would show up last week to finally do the job. Temps were good, no rain, no wind. Again...they didn't show up, didn't call. So again we try to get someone on the phone to find out when the job will be done. At 2pm we were told that the job would be done by the end of the day. At 3pm, the story changed to 'it's too hot'. When I told Elias we expect the job to be done or he'd be in breach of contract, his response was 'go ahead. We'll go checkbook to checkbook.' I have never seen or heard a grown man behave the way he did on the phone. I certainly won't use Hansons ever again for any project and will be happy to share my experiences with friends, neighbors and family.

In all the years I've worked with contractors, I have never seen the low level of professionalism exhibited by Brian Elias and Hansons windows.

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12:49 pm EDT
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Hansons Window & Siding Roof

Hansons did my roof I got very poor work done had them back 7 times so far in the last month and they still dont have it done right they said they cut roof vents in but didnt said put underlayment down didnt in spots I called and called hansons get what you want you got guarantee and then if you dont see it from the ground dont worrie I do worrie how they can rip people off my roof should of cost 5, 000 max hansons charged me 13, 000 and have people do roofing that dont know how to roof I guy said he never roof before worked in a food chain wow talked again to hansons pass to christal to scott to dave to m glazer to joey then back to scott I asked to speak to the president brian elias but was told no he dont need to be bothered with pitty stuff here a few pictures of the so call 110% great work I have over 70 pictures of not done right they tell me I dont have a chance against a big company like them

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Lolamacon
Southgate, US
Sep 13, 2014 7:55 am EDT

i had them install my roof worse roof job ever was installed 2 weeks ago and thought these were my photos I wish I we went with another company and they treat women like we dont know a thing about roofs would never recommend this comp

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11:11 am EDT
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Hansons Window & Siding Not done right

got lied to many times 1st time didnt cut the vents out didnt put all underlayment down new shingles worn down to the tar 2nd time cut some bottom vent said did all but did 2 out or 5 3 time out re cut vent didnt cut all way threw roof just first layer told me if you cant see it from the ground do worrie you got a warrenty 4th time out fixed some of this left rest go 5 time im stressed out of all there lies saying it done had them back had to stay on the roof with them 6 time talked to scott dave christail m glazer joey got the run around said dont worrie it got a guarantee for 30 years i said want it fixed right they said it 110% done right wish i never call 1800hansons here a few pictures and my roof is still not done been a month and a half this is real bad work if hansons doing yours watch them all the time and make them do it right

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11:41 am EDT
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Hansons Window & Siding Terrible company

Hello, I am a former employee of Hansons. I left a decent secure job, to come work for Hansons because I was promised the world. The amount of times I was lied to, is unreal!
I'll start at the beginning. I went in and spoke with the recruiter (David R) and he blew smoke up my a$$ saying even if I were a terrible salesman, I'll easily make 50k a year, more likely make over 100k no problem. (hA!) Then I spoke to one of the team leaders (jasen k) now Jasen was a good guy, and seemed as if he cared, however more lies came from his mouth. Before I accepted the position, I asked him how they give us the leads, do they route us towards home, so I'm not over an hour away from home...he said yes, your last appt will be closer to home than your first appt. I said, ok, i really don't want to be hanging out in Detroit all day, I understand if I have an appt in Detroit from time to time, but for 9 long months, I was in detroit 90% of the time, which was over an hour from my house. They don't pay for gas or miles, and I spent an easy $200/week on gas not to mention wear and tear on my car. I've wrote many deals in which the customer tried to get financing to make the purchase. If the customer didn't get approved, I did not get paid?! 17% of my finance deals got approved, 83% did not get approved and I did not get paid a penny. So one can see how you can't make money working for them, since over 80% of the deals Hansons write are finance deals. They have a group of 5-7 guys that have been there a while that get all the great leads and have a decent success rate in writing deals, however even the rep with the best results did not make 100k. So if the best sales rep is making around 75k, and then you subtract the gas costs and all the mileage put on your car, even the best sales rep is struggling. In my 9 months, I've seen so much turnover, out of about 50 sales rep in the Detroit area, I recognize 9 of the guys from when I first started. I stayed way too long and actually lost money working for them. It is a 100% commission job, and the company looks for any reason to lower your commission. If you measure wrong, they slash your commission even though they send a professional measure guy out to every job to get exact measurements. You get 1099 'd from them, yet you are required to show up at the office Monday thru Thursday at 930am for a half hour meeting, where you listen to a guy named Scott T, who owned his own company one-stop home improvement, but went out of business and left a lot of customers out to dry. this guy literally says the same thing over and over everyday, a complete waste of time. If you dont show up for the meeting, they will notmgive you leads that day. If you have questions, it's nearly impossible to get them answered. If you don't fall in line with the company and you have complaints about something, they outcast you. Rather then talk it out and explain where they are coming from, they just shun you and call you names and give you dirty looks. I could go on forever on why no one should ever accept a sales rep position w/ Hansons. everything written above is why no one should work for that waste of a company...everything written below this, is why potential customers should NEVER buy from Hansons. lets see first of all, the owner Brian Elias, I've heard on multiple occasions in the meeting room, him say, that customers are stupid, and always will be stupid...if they weren't stupid, they'd be rich like me...lol what nerve. Then he would say, if you can't sell the customer on our product, then your even dumber than them. The prices start out insanely high, and then they have the reps call the office for discounts..the office have never said no to a discounting my 9 months of working there. It is made to look as if the rep is doing his best to drive the price down, when in reality the rep knows what the bottom price he can go to is, yet the rep has to call to keep the mirage going...so if you have ever had Hansons out to do an estimate, you know exactly what I am talking about. If you haven't and are planning to, when the rep says let me call the office, tell him no, if you call anyone while your here, then leave. Watch as the price drops magically w/o the rep calling in...that being said, even when the price is dropped, it is still very much higher then competitors. They pride themselves on customer service, yet when customers call for a service job, they do their best to not come out..they call the customer names and liars...their main response...tell it to a judge! From top (Brian Elias) to the bottom, it is by far the worst company to work for, and I imagine one of the worst to make purchases from. They claim there installers work for Hansons...NOT TRUE! They claim you get a lifetime guarantee on the products, NOT TRUE! They claim you have a money back guarantee, meaning they guarantee you got the best price possible, and if any other company beats it, they will refund the difference...NOT TRUE! They change the packages around just enough to where no other company has the exact package, therefore it isn't the same as the other company's quote...hence, no $ back. They claim their vinyl windows will last forever, NOT TRUE, vinyl is vinyl, and we all know over time vinyl will bow. They claim their promotion will end soon, NOT TRUE! They claim that if you don't buy today, you will not get that same price a week later...NOT TRUE! Again, I can go on and on. This is the first time in my life I have ever written a complaint about a company. Not that this is the first company I ran across that I could complain about...but this is the first company that I felt necessary I speak up about. Windows/ roofs/siding is not cheap, so I don't want to see even more people get screwed over by them. From the bottom of my heart, I STRONGLY URGE you not to buy any products from Hansons. Whether its wallsidewindows, majic windows, Anderson, paella, mr roof, etc etc...they are All better options than Hansons. Don't make a mistake and waste thousands of dollars on Hansons, I promise you, you will regret it. The people that work at Hansons are miserable, even current reps hate their jobs and hate their boss (Brian) . Don't say you weren't warned. Good luck and stay away from Hansons!

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Henry Ford
, US
Apr 12, 2016 3:32 pm EDT

My next door neighbor had a Hanson roof installed. I noticed the workers starting the job by climbing up on the roof to smoke multiple joints before getting started. No thank you...buyer beware.

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1:25 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Hansons Window & Siding Rescheduling, follow thru. Customer service

I did my research and against better judgement called Hanson's to schedule an estimate. They called me back not once, not twice but three times to re schedule the estimate because "They have no sales people available". The third time I had called back to confirm the time and Hanson's called back less than 2 minutes later to cancel. I was promised a couple of promotional items due to the inconvenience, I was told I would receive a 'Super Book' this is not the actual 'Super Book' that you're thinking it is. This is something Hanson's has thrown together on their own and called a super book. There aren't even coupons for anything in my area. I was also told I would receive a $25 Visa gift card, I have yet to receive this. The sales person supposedly has it and he's been "going to drop it off" for about 2 months now... The initial sales rep came to my house, spent more time talking to my uncle than he did talking to me. When he got to the quotes for the roof I told him I needed to ask him to leave. Of course he called his manager and dropped the price by like $400. $400 taken from the cost of a $17, 000 roof isn't much so I stood my ground and sent him on his way. Hanson's called and asked if they could send someone else out to speak to me, after a short exchange I reluctantly agreed. This salesman came out and low and behold the price was cut more than in half! Wow! How did they do it?!?!? (sarcasm)
The job was completed yesterday, 4 hours later than what I was told so I had to take time off to be there for the walk around. The contractor that Hanson's sent was awesome! Other than being later than estimated the crew was great and I would hire the contractor long before I called Hanson's again.
This morning I get a call to notify me that the contractor wasn't paid for the permit and I that I owed for that amount. I was told by the sales rep that neither the contractor or Hanson's could get the permit, this is something I would need to get. So why do I have to pay the contractor if he wasn't able to obtain the permit for the job? And why was this not mentioned to me? And why are they telling me I owe them $25 more than a permit costs for the city that I'm in? Why can't I get my sales rep to call me back? Where are the rest of the promotional items I was promised?
I personally would not recommend 1800 Hanson's to anyone for anything. Save yourself the hassle, it's so not worth the aggravation and frustration

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Hansons Window & Siding contacts

Phone numbers

+1 (800) 426-7667 +1 (888) 497-8930 More phone numbers

Website

www.hansons.com

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