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1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service
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2.0 25 Reviews

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service Complaints Summary

6 Resolved
19 Unresolved
Our verdict: When using services from 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service reviews & complaints 25

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3:31 pm EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service Pricing

Arranged for BBQ grill hauling from my house. Spoke with Mesa on June 5, 2022. She quoted $68 flat with no hidden fees. Offered $13 same day discount but no delivery available. Ethan picked up grill and insisted pricing $80 though minimum is $99. What a scam.

Complaint by: Ozzie Arroyo. They know my mobile.

Desired outcome: Honor pricing with promos.

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9:20 am EST
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1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service junk pickup

On February 20 at 2 pm, a two person team we hired via GotJunk overcharged us and your advertising misled us. Your ads say prices begin at $129. We arranged the job via your 1800 line. Your franchisee, who introduced himself as DeShaun, said they begin at $275. They were hired to dispose of plastic tubs and other small furniture underneath our deck. They looked at the job and gave us an estimate of $475-515. We thought this was outrageous and tried to call your main office. DeShaun said, "They're just a bunch of guys in Toronto. You won't get them."
We had believed your advertising and as a result did not contact your competitors and now were under the gun to get this done. Despite our misgivings, we went ahead. The job took less than half an hour. They billed us $515. And they were nasty. I know I could have had this done for at most $300 by our handymen. We got taken.
Mr. Scudinare and Mr. St. James, I will await a rapid response from you before I decide whether to share this experience acorss social media.

Desired outcome: Refund--and corrections in your future advertising

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2:34 pm EST
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1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service treatment of employees

Most of these complaints are about their services, but I have to address the way the employees are treated. They work 12-14 hours a day without being allowed any kind of break. The trucks have GPS so boss knows if you do. They are forced to drive unsafe trucks that now have cameras in the cab so they can watch and hear everything while the drive. The worst is the employees are forced to remove carpet and mattresses that are crime scenes or from a suicide. Covered in human blood, feces, bones and brain matter. Because of this, they dont keep employees long enough for them to be trained and the ones who stay, are treated horribly. I'm sure with a new boss, the company could have loyal, caring employees

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Is 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service legit?

Our verdict: Complaints Board's thorough examination reveals 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service as a legitimate entity with notable strengths. Despite a 24% resolution rate on customer complaints, which invites a closer look, 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service stands out for its commitment to quality and security. Clients considering 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service should delve into its customer service record to gauge compatibility with their expectations.

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service earns 94% level of Trustworthiness

Perfect Trust Endorsement: 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service has claimed the domain name for 1800gotjunk.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

1800gotjunk.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

1800gotjunk.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 24% of 0 complaints were resolved.
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6:56 am EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service unacceptable time management

Made reservations on 8/30/19 for removal on 10/11/19 between 8:30 am - 10:30 am According to my email appointment confirmation I will receive a call 15-30 minutes before my promise time to let me know the trucks expected time of arrival. The first call from the truck team (Michael) at 8:13 am. Second call with the truck team at 8:22 am to notify me that the current job their on has caused a delay therefore my ETA will now be 12:45 pm - 1:45 pm. Im not understanding with a big company to have only one truck for Orange County, CA?!?! Now its 1:50 pm, After several calls made to both the company, no resolution just numerous apologizes. Tried calling the truck team cell, No response straight to voicemail. Its now 2:30 pm! After cancelling my appointment the truck pulls up. Your company is horrible! I took a day off work for my appointment (lost a day wages). Its already stressful when moving with a family and senior parents, your company added more stress. Your company's time management and services is unacceptable. I have filed a customer complaint (case number [protected]).

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2:50 pm EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service removal of a shed/building

1800Got Junk was hired to remove an old shed/fishing shanty, a project that they accepted without qualification but proved incapable of doing professionally.

The building was torn down using a sledge hammer which broke all of the windows, leaving shards of grass scattered about the site. It also resulted in the shingled roof being pulverized into too many small pieces.

My wife and I spent an hour picking the shards of glass and shingle pieces before we noticed they had thrown cinder blocks (from the base of the building), stove pipe and large sheets of wood into an adjacent swamp area.

A call to the company resulted in a visit from a supervisor and then an employee who picked up the swamp.and made a futile effort to rake the small stuff from the area.

Days later we found the 6" X 8" beans that were supporting the building were thrown into a different area of the swamp. The irony of this is that it took two men to carry the beans right past the waiting truck and thru some thick brush to get to the place where they were left.

A second call to the company has not been returned.

We trusted the company and the employees and did not inspect the sight before paying the bill. Our mistake.

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1:22 pm EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service couch removal

They showed up in a tiny truck, told me my sectional and coffee table would take up half the truck $445! Really? Thats if it was set up as if it was in my living room maybe. Oh and it was in a garage. So no hassles moving into the truck. I felt scammed. Waist of my time off of work. I was furious. They told me it was a 10 foot truck. Thats funny I moved in my whole 1 bedroom apt ( with that sectional and coffee table on board) in a 15 foot truck. I was quoted on the phone $150 -$175.

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4:21 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service 1800 got junk removal

We had a house to clear out, 1800GotJunk came out and charged $1600 to clean out just the kitchen (1 table and then cupboards content and miscellaneous) the men said it took them 3 loads. We confirmed with new owners of the house that only one load was taken and when we called 1800 Got Junk about it they stated it was because it was heavy so it counted as three loads and we were charged accordingly. There were no appliances to move and mostly food garbage or dishes. And their website clearly states it is charged based on how much of their truck is filled.
They quoted $9, 000 to finish the job and were going to come back in a few days. Instead we brought our own trailer and took 2 loads and had another junk company come and take the entire basement (Rec room, and two large storage rooms) so probably 4 times the amount of stuff that was up in the kitchen that 1800 Got Junk took and they completed that job in 2 loads and charged $1100.
We were ripped off by 1800 Got Junk. They lied about their pricing layout.

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Resolved

Spoke with owner. Cleared up misunderstanding with pricing and she investigated the situation to find there was an error in our fees. Refund was issued. I am in the process of trying to have this complaint removed. Complaint board does not make it easy to remove a complaint, which isn’t really fair.

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7:56 am EST

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service trucks, 6 hour delay

I was in a position that I needed to clean up an apartment I cannot do it myself. I had no idea that the one 800 got junk has tons of franchises in the area. I called the main number they sent it to the one close to the area and then I got calls from three or four different individual franchises and they were all coming at different times. the main number didn't even put it in the first time that was a two hour delay and it turned into a six hour delay but it was too late for me to call anyone else because it was late at night and I needed to get it done. Their charges and surcharges are usury and were not initially part of the deal. I was told it didn't matter how long it took us . It would be a set amount to fill up the truck of $600 and I received a fee of 1000. Disputed with my credit card company. 1 800 got junk lied and said I received $100 credit that was not a credit that was a surcharge which should not have been on there to begin with. Don't ever use them before for their tricks. I'm taking it to the next level.

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8:14 am EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service junk removal

Customer Service could not provide me with an accurate estimate despite me providing the cubic volume of ways to be disposed of. I informed customer service of all the contents to be disposed of including scrap pavers.

When the truck arrived the driver could not provide me with an accurate estimate as well. However they then informed me that the pavers would be a surcharge due to the weight however I was expressly told by customer service that the cost was based on volume in the truck only and weight did not matter. The driver kept changing the price throughout the loading process as he kept referring to his sheet yet his back pocket and trying to "guess" what he wanted to charge me.

I spent the time to break down the waste into small uniform sections so that the truck could be loaded efficiently. However all three workers were tossing the waste in the back of the truck haphazardly from a distance wasting significant room in the front of the bed. I honestly feel this was a tactic to use as much space as possible as it look like a giant heap of firewood by the time they were done.

After arguing with the driver about taking the small stack of bricks driver finally agreed but want to still charge an extra amount. Ultimately I paid the driver to remove the bricks however all they did was toss it into the back which I ended up filling the gaps in the heap anyways.

Throughout the process there was a significant disconnect between customer service the driver and even the other workers as each person was telling me different prices along the way. At one point I asked one of the workers to take a couple extra bricks I had around the corner and I was told that would not be a problem however the driver then told me we can't do it and I would have to pay for another trip.

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3:10 pm EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service junk removal

I called 1800GotJunk to remove a queen bed and couch from a 500 sq ft apt in Miami. I was told pricing for that will start at $138. The lady then asked me if there is anything else I'd like to add, and I listed a handful of other items, but said the most important thing is the bed and couch since it's difficult for me to handle myself. The men arrived to my apartment and told me everything would be $600. I said i'm sorry, but that's too high. I said let's just get rid of the big items like the bed and couch as originally discussed. They then told me that the bed and couch would be $300 and showed me a sheet with itemized pricing. I told them sorry, but i can't and wish I was told that over the phone when I called originally. I then called the company to see what happened and the agent on the phone was rude and argumentative. All I wanted to know why I was quoted $138 when the total price upon arrival was $300. The agent's only answer was that I'm wrong and they're right. To be honest, I've never been spoken to by anyone in this manner before in my life.

Either give me pricing or don't, but telling someone pricing for a queen bed and couch starts at $138, when it's really $300, is deceptive. This company LITERALLY has an itemized price sheet with things like bed, couch, table, etc yet doesn't tell you on the phone. There's no excuse for this type of bait and switch. Instead they say $138 so you book them and then hope you'll pay the extra after you've taken time of your day to meet their workers. Skip these guys and go with a company that's more transparent with their pricing and also workers that don't argue with their customers.

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12:24 pm EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service 1800junk pick up

If I wasn't under a time crunch I would have had them leave. Their prices are outrageous compared to other companies. If you have time order a dumpster to be delivered. I had a 12ft one for 450 and filled up more Than their small truck. I also requested they fill it full. They left so much behind said it wouldn't fit and it cost me 716$. They are not efficient at packing to get the most of the space. They just want to fill it up as fast as possible and move to the next house.

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9:59 pm EDT
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1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service junk removal

On recommendation from their sister company I called to get a quote today. From the start the rep was just giving me his standard run down not listening to my needs. Loosing my patience quickly interrupted ulrick (Phone rep) and directly said you are not listening to me!?! Again I expressed my needs once again he gave me the run down. At one point he asked me what do you want from me? I said for starters listen and second i'm using your sister company so how about you tell me the discount they promised me? He continued to talk I once again said you're not listening i'll have my garbage man pick it up and hung up. Had it ended there all would be fine! But it did not! He power dialed 20 times as I will show in my photo! On that last call I answered pissed! He didn't understand he was harassing me!?! What!?! For real clueless! He said he was calling me to help me!?! What!? Talked to a "manager lead" even though I asked for a supervisor she was no help! I dropped the "f" bomb not at her but out of frustration. Because she said " it's not common practice" wait what!?! Your employee just power dialed me and that's what you say! I will never know how this company is because I can not get past the initial phone call! If my staff member spoke to my customer like he did me... Power dialing a customer!?!?! I feel a phone call to the bbb is even in order! They feel this is ok? Here is the proof of the harassment! It's like his manager didn't believe me? I have better things to do with my life!

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10:07 am EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service junk removal

5/27/2016
I contracted with the local 1-800-got-junk? Which was ctn-21074 owned by john. [protected]@1800gotjunk.com. I made a list of items to be picked up, including a king sized mattress and 2 couches. The workers looked at and took pictures to send to their boss who instructed them on how to work. Much to my dismay, I was told the truck was full and they could not take the items I specified (King mattress and one couch). For the price they quoted me for everything, I am left with these items for the entire amount I had for removal. They have not offered anything other than "one day" for the same fee they could come back and get the items. If they are good business people, they should take care to pack the truck carefully enough to fit all items (It was not) or tell me that they could not handle the job. Additionally they broke a hall ceiling light when they moved one couch.
Adequate resolution is to pick up the remaining items that were included in the estimate at a fraction of the fee. I highly discourage anyone from doing business with the east hartford business.

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1:01 am EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service tax fraud evading taxes

1-800 got junk is the biggest scam in america today this company came from canada decided to sell junk franchises and rip off americans to the max. This company is supposed to get a trash hauling permit to operate. They failed to do so to evade the 10% tax they owe tens of millions of dollars to america across america in every city don't tell me they just forgot the news stations have the story and are planning to run the story it's a big deal could mean the end of 1-800 get ripped off from got junk these guys pull up to a job if the client us elderly god forbid they are going to be taken for a long ride off a short pier straight ripped off period. These clowns pull up never open the back door toss trash over the top fill up a little then tell you it's a full truck i've herd countless story's about that very sad how can they sleep at night horrible people selling these franchise get rich schemes to poor desperate people drew you ### how dare you p off so many people the old and frail seems to be your best prey how dare you train your team to rip off america shame on you shame on you how could you sleep at night any way the city of los angeles is just the tip of the iceberg every city you guys are in will go after you for failing to get a hauling permit are you the city if los angeles will find out what you guys are free commercial about the million dollar tax fraud your company committed. You will be on every news station within days got junk rip off days are numbered you guys owe millions and millions of dollars little drew you ### parasite city of la. Is coming after you contact them and see for your self cheaters fraudsters

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1:02 pm EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service poor customer service

On the morning of july 25, 2015 I called 1800 got junk for an estimate on de
-cluttering the basement of my two bedroom townhome. Two company employees
Arrived at 4:45 p. M. And said they had an empty truck and were ready to start
The job. After perusing the basement they began to work at removing books
From a bookcase that was to be "donated".

I had actually only expected an estimate and instructions to prepare for the
De-cluttering but I decided that the opportunity to begin the task was "fortuitous".

Once the work was underway, the men stated more than once that my situation
Was "unusual" because the books and other items should have been removed and
Sorted according to what would be kept and what would be removed. This would
Have required a professional organizer: my physical strength is limited by my
Size and the effects if a double mastectomy. As the work progressed numerous calls were made to "the boss", ostensibly about the lack of preparatory organization.

One of the men repeatedly "encouraged" me to "donate" an antique dresser
Saying that I would be serving my health in so doing. Another repeatedly asked
If I intended to "shop around" for a better price on removal of my console
Piano. I was not in favor of paying $350 to have my piano turned into scrap,
Which is standard policy. I was even asked if I wanted to "donate "my file
Boxes containing legal documents.

We decided to remove a dresser from the upstairs room to complete a two
Thirds truck load. The dresser was removed, but two of the drawers were left
Behind. The men implored me to hire a professional organizer prior to future
De-cluttering work from got junk and provided me with two rolls of garbage
Bags to facilitate the task.

I paid the $460 fee for removal of a two thirds truck load and gave each man
A $25 bonus because they had worked for over three hours in this "unusual"
Situation.

On august 3, I could not find my laptop. I had been keeping it in the drawer
Of the desk where I work on my computer. I was put in contact with casey, a
Resolutions specialist. He introduced himself as a retired military policeman. (Intimidation?)
He said he would search the warehouse for my laptop and, when he couldn't
Find it he tried to convince me that it had been destroyed with the dresser
Which was not donatable.

i have a text from casey which might illuminate
The quality of my interaction with him.

When I talked with casey on monday he had a new line— the men told him that
I had had a professional organizer in the house before got junk came and
These people must have taken the computer. This is obviously a lie. I was not
Well organized at all on july27.

On august 12, I was contacted by "freddie", a more senior resolutions specialist
Than casey. He and casey had obviously communicated; I was once again being
Bullied into saying that the computer was left in the dresser, which had been
Destroyed because got junk had not removed it properly. It seems to me
That the goal here was intimidation not resolution.

I finally asked for and was given the address of the location in arlington
Heights from which workers are dispatched. When I asked for the name of the
Addressee, I was told to direct my communication to "fred!", the same man who was
Denigrating me. This was for me the final insult. I was being encouraged to
Waste my valuable and limited time writing a letter that would be ignored!

i have since learned that I should direct my letter to sam schick, the owner
Of the got junk franchise.

I am a female senior living alone, physically weakened by the effects of a double
Mastectomy. I hired got junk because I needed a company with a reputation
For honesty and reliability. I did not realize that the company now sells
Franchises and that each local operation can have different levels of
Competency. Or perhaps my physical condition and situation made me vulnerable to
Less than professional treatment.

I really do need my computer. I have already missed some online classes and
Will miss others next week. And I will be unable to start an online training
Program with income generating potential. Of course, there is the less tangible
Value of all I had stored in my computer. Neither of these resolutions people
Seemed to care.

It does not seem likely that I will be reunited with my computer or receive
Compensation for it. Got junk may indeed be a fine company but I do hope that
The standards and behavior of the employees of the franchise based in arlington
Heights can be made public. I also hope knowledge of my experience
Can protect another vulnerable person from the grief and heartache I sustained.

thank you.

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1:56 pm EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service charged almost twice phone estimate

I explained over the phone that I had about 1/2 of a large construction dumpster of junk at the curb. I was quoted $268. When the truck arrived, he said that it was about a truck load and the cost would be over $500. If we had not had to have it picked up that day, we would have told them no thanks. Don't do biz with this company.

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9:44 am EDT

1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service did not show up for appointment

My family home had to be cleaned out in iowa because my father was moved to memory care living. We had called 1 800 got junk on 6/13/15 and set up an appointment for them to come to the house on 6/16/15 from 3-5 pm. On that day we had all other clean up done, the charities had picked up items and we were in an empty house waiting, and waiting and waiting. No call to cancel, no email nothing. We called the customer service number and were told they were having computer problems and that they could not bring up the system to find our appointment information. They told us they would contact the driver and have them call us. Another hour goes by, no call, no truck. We call again, we were told the same thing - computer down, driver would be contacted. We start waiting again - still no call and no truck. By now it had been 3 hours past the appointment time. We call again and they tell us they will schedule it for first thing in the morning - by the way at this point we are getting transferred to a call center in australia or new zealand. They did put us on hold and tried to page a manager on call and emailed managers but none responded. So we go to the hotel expecting that in the morning first thing a truck will be at the house. We get there early - nothing. We call and they tell us we are not on the schedule and they cannot get a truck out to us until thursday. We explain we are from out of state and we need to leave today, we cannot leave the junk as the home is sold and has to be cleaned out. It did not matter to them that they had screwed up the scheduling or that we really needed their help. At no point did any of the managers emailed or paged the night before make any attempt to contact us by phone or email. The only good thing is that we did not have to give our credit card to hold the appointment so they could not charge us.
We had to start calling and tracking down a local hauler. Luckily we found someone that came out in 20 minutes and hauled it all away for us within 2 hours. I would never recommend this company to anyone. Today I found in my email that they had again changed the appointment on us to friday. I recommend people go local and support a local business and forget this company.

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11:34 am EDT
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1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service got - ripped by got - junk

Got-ripped by got-junk. I booked online and followed all the steps to pricing by listing each piece of furniture I wanted picked up but finally hit a wall and saw they quote when they arrive. I talked with a fellow at got-junk who had my list in front of him to get a rough idea of the price so I would not waste their guy's time coming out and was told it looked like my order was a little over the $118 minimum, so I said no problem, send them out. Well, they arrived and were very polite and nice but also very quick to point out a price of nearly $500. I had 5 or 6 pieces of furniture! I asked them, "what is considered a minimum pick-up for $118?" their answer was "one of those apartment size refrigerators. What a joke, that would fit in my weekly trash can pick-up, and the guy on the phone surely saw I had more than one tiny refrigerator. I was stuck because two of the pieces I could not move by myself so I got ripped off $204 for two pieces of furniture that they will sell immediately. I took all the other furniture over to goodwill and they took it all off my truck with smiles and thanked me and gave me a receipt to use for my taxes. Salvation army will come out and pick up for free if you can plan it out a week ahead. I had to empty a storage unit and these guys knew they could rip me off and they did. I will never use this company again and warn everyone who reads to steer clear of them.

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4:12 pm EDT
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1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service showed up late, when I complained they didn't show up at all.

I was told they would arrive between 11:30 and 1:30pm. They called and confirmed it would be 1:30pm. I left work to meet them. At 1:30pm they called to tell me they would not be there for 45minutes more. I returned to work and call customer service to complain because this had happen before. I received no satisfaction from customer service. At 2:45 pm they called to say they were on their way. I left work again, I waited until 3:10pm and no one showed up.

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1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service price

We hired 1-800-got-junk for the first time on april 26, 2013. The service was very poor and the price extremely high compared to other garbage removal services. The two young men who loaded our household remodeling/construction materials were courteous, but that's the only good thing about the appointment. First, our pickup was suppose to happen between 2:30 and 4:30. The actual arrival time was 5 p. M. Secondly, the guys loading the materials were not purposeful in stacking and placing everything in the truck. This company charges by how full the truck is once everything is loaded.In no time at all the truck was nearly full, when in reality the entire load should have only filled half of the truck. I fee we were way overcharged for the service (Total came to $529.00). I would never recommend gotjunk to anyone.

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Contact 1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service customer service

Phone numbers

1800 468 5865 1800 468 586

Website

www.1800gotjunk.com

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