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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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A
3:42 pm EDT

DirecTV stealing money out of my bank acct.

Just like thousands of people out there, directv did a ream job on me. We were assess $463 for early cancellation fee, even though we were with them for more than 5 years. It came down to when their product the box broke last dec. and ask for a replacement. When we cancelled last March '08 they said we owe $463 for early cancellation, we complaint to probably no less than 20 customer service/supervisors, and letters mailed, but only got crap from them and no response to the letters. So I decided to e-mail the board of directors and some ladies name you suppose to complain too. Within an hour I got an acct. management person willing to work with my complaint (or so you think). He comes back after some couple of hours (or lunch) and said that it is within their rights to steal the money out my bank even though I'm not on the contract/acct. So $463 and multiple bank fees later and to this day I'm negative almost $800.

Here are the e-mail address to the board of directors:

chase.[protected]@directv.com
bruce.[protected]@directv.com
patrick.[protected]@directv.com

Please can everyone bombard them with your complaints and if it helps somebody out there I would feel a little better.

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Morbo
,
Sep 17, 2008 11:22 pm EDT

Yes, they got me for Over $800, made my house payment bounce...
Oh and they did so on an expired Bank account AFTER our service contract was up for two months, extended the contract without our express permission, and CHARGED for the receivers AGAIN!

ComplaintsBoard
V
6:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV hurt by directv consumer deception

When I signed up with direct tv, I had the dish network for over 3 years and looking for a change. I was made to feel like direct tv was a better fit because they advertised a better package of over 500 channels and the salesperson made you feel like you had so many channels at your fingertips. They did not tell you of all the additional fees you would incur to access the additional channels.

My first bill was over 90 dollars, my dish bills never exceeded 80. I was told that my monthly bills would average roughly 68 per month. I called direct tv and was very upset because not only was my bill much higher than dish, I also was dissatisfied with the quality of service. There were so many channels I could not view because I did not order extra packages and the quality of the hd was not great. I decided to cancel my service and at that time was verbally told that, if I decided to cancel, I would have to pay an early termination fee of 420 dollars, I was shocked! They gave me two 6 month free additional package to pacify me.

The next month, I received a bill for over 100 dollars and it was at this time I decided to cut my losses and accept the early termination fee and cancel my service. It was at this time that they informed me that they wound be drafting the money from my account but they did not say when. When I checked my account this am, I was in the negative because direct tv drafted over 540 dollars from my account. No courtesy call, no working with you to find out if it would be okay for them to go ahead with the drafting of the funds from your account. That was so wrong of them to be so uncaring.

I am not upset because of the above events which unfolded and am sure that all of this was in writing in the agreement. I am hurt more because of the level of deception by this company. Just like they could tell me at the time the events were to occur, they could have also explained these to me when I placed the order or when they showed up to install service. I hope all consumers can be reached about the practices of this company, I plan to work had in getting the word out to people in my family, my neighbourhood, and my jobs. No one should patronize direct tv, no one!

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T
7:45 pm EDT

DirecTV customer service / cancellation policy

I knew about the 2 year contract when I signed up for Direct TV; which is why I tried to have their service transfered when I moved into my new apartment. They came to my new apartment to try and set up service there, and they were unable to get a signal. Because there was no way I could physically get any service, I was forced to cancel. Direct TV went ahead and charged the cancellation fee anyway directly to my credit card without my approval. I've argued with them numerous times explaining that its not my fault that they can't get a signal, yet they don't seem to understand.

I'm aware that this type of customer service is common for Direct TV, and therefore would like to file a class action law suit. Is anyone interested? If so, please write me back here, [protected]@aol.com

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patty Wagner
,
Nov 04, 2008 1:26 pm EST

count me in... I am in the middle of trying to cancel my service due to defective receiver and poor customer service. I have had three technicians out her and the last one has been here on three different times trying to fix the problem. This have been going on for three months. I called to cancel and they are telling me I have a commitment until 2010. I have threatened to sue them if they don't let me out of the contract. we'll see what happens...

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Terri Stridsberg
,
Oct 03, 2008 2:32 pm EDT

I understand what your going through. My daughter had a similar experience. No signal where she tried to transfer the service and they took $470 out of her checking account automatically with no warning. Now, she's a single mom with two small kids recently separated from her husband living with me barely making $11.00 an hour as an Licensed Nursing Assistant. When they "stole" the $470 out of her account she virtually had $79 to her name. She also wrote a letter, made three different calls and even was told last by a supposedly "manager" that her understood what she was going through and she would get credited back $440 within 3-5 days from that last call. That was 7 days ago. They are such liars. They have quite a racket going and if you don't pay attention to the fine print, they pretty much have you over a barrel. It's a great thought (idea) about the class action, but given that "fine" print, I'm not sure you would have a leg to stand on. I know it doesn't sound ethical that if they can't provide service to know fault on the customers behave, that you would a) still be obligated to fulfill your obligation or b) be charged these enormous termination fees. I'm not very savvy when it comes to all that legal stuff and certainly don't have the means to consult a lawyer, but if you get other responses and enough people think it's worth a shot, contact me again.

ComplaintsBoard
C
2:39 pm EDT

DirecTV not being directed to a supervisor when requesting over and over again

Over a month ago I disconnected my service with directv. I was told that the only thing I owed on my account was $4.?. I received the bill and paid for it immediately. A month later I am receiving a bill for ppv movies that I was sure had been paid already. I called [protected] and spoke first with simon. He explained to me that my receiver, once received, was downloaded and three movies showed up from a year ago that had not been paid for. I asked him to explain to me how I have been watching movies this whole time and paying for them monthly right up until the time I cut off my service and he was unable to explain to me how this happened. So, I asked for a supervisor. He finally transferred me and then I was disconnected.

I called back the [protected] and spoke with a very rude man named michael. He seemed to know what was going on but was unable to shed any light on the situation either. So again, I asked to be transferred to a supervisor and michael refused to do so. He kept arguing with me and telling me that he doesn’t understand what my problem is and that I owe the money. I asked him over and over again to transfer me and he still refused. So I hung up and called a different number and spoke to a lady named nicole who said that she would file a complaint on him on my behalf and explain to me why I have these charges. Finally, nicole was able to explain to me what happened. Thanks nicole.

I still do not understand why I was not transferred to a supervisor? This was a very simple request. I never had a problem with directv before and was going to sign back up with them but not now. I have never been so angry at a customer service rep in my life and will never sign back up with directv.

Directv can thank michael for that. I hope they review the tape and listen to him argue with me the way he did and discipline accordingly.

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John L. Williams
,
Sep 25, 2008 11:41 am EDT

I am currently going throught the same set of problems. Each time I speak with someone they tell me it will take longer to get my refund. Wish there was something I could do.

ComplaintsBoard
C
5:22 am EDT

DirecTV direct tv is horrible

I had direct tv installed in february had fibe service, about 3 months later I was getting horrible signal, I couldn't even watch tv because the screen kept freezing up and skipping. I contacted direct tv to send a tec to look into the problem. After paying $80.00 the tec that came out informed me due to a very large tree in my neighbors yard that is blocking the mail signal and that the dish should never have been put on my house. Because it was installed in the winter and the tree was bare was the reason i'm now having trouble in the spring, now that the tree is full of leaves. He was unable to fix the problem, and said there is no where he could put the dish as long as that tree is there. I called up direct tv 3 different times asking if someone could come out to give a second opinion, after being on the phone for almost 2 hours trying to get the fee of 80.00 back I was told they wouldn't remove the fee. I paid 80.00 for someone to come to my house to tell me that I shouldn't have direct tv the dish should never been installed. The tec actually said that they just want to get pais, so they throw dishes on houses without getting clear signal, and realizing that trees fill with leaves! After making three attempts in getting a second opinion, I was told someone would call be back that never happened, I was going now a month without being able to watch tv with a clear picture. I called direct tv up to cancel, they informed me I was going to have to may a early cancellation fee of $400.00! I was outraged, I asked the customer service rep what I was supposed to do, and his response was "it's not are fault there are leaves on the tree"! Stay away from direct tv... They have poor customer service!

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Gerald McClusky
,
Jun 02, 2008 6:29 am EDT

We had to threaten law suit to get out of contract with Dish Satellite, it did not work and it took forever to get a technician to come out, they couldn't make it work proper. Finally a letter to consumer complaint dept at the State Attorney General Office and a threat of law suit, they cancelled the contract.

ComplaintsBoard
C
12:33 pm EDT

DirecTV direct-tv will not remove dish from my roof

When I first spoke to Verizon concerning have this company as my telephone, internet and cable provider, I was never told that their "cable" was Direct-TV. At installation I found myself with a dish on my home. I was very unhappy with the way Verizon was not upfront about their "cable" and decided I would not use this company after the year "contract" I had with them. At the end of the year, I switched companies. Direct-TV will not come out and remove the dish -- Jennifer from the President's Office (I truly doubt that I spoke to the real assistant to the President) informed me they do not remove dishs because they are "part of the structure of the house." I told Jennifer that I was going to file a formal complaint with the Attorney General's office for the Commonwealth of Massachusetts (I have requested the forms to fill out.)

I feel that these giant corporations couldn't care less about their "customers." I have informed Verizon that I would use smoke signals before I use their company again.

Corporations have become so powerful in this country that ordinary citizens are being taken to the cleaners every day -- not to bring up the subject of the gas prices!

I think consumers need to revolt and stop purchasing products from these companies who do not live up to their contracts.

I certainly appreciate this web site to voice my opinions and hopefully will get some feedback on what to do next. Perhaps the FCC needs to get involved with the complaints against this company. I plan on complaining to my senators and congressperson.

I hope Jennifer realizes that I'm retired and can spend all day writing letters to every government agency in this country.

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no hats
, US
Feb 23, 2018 5:31 pm EST

Theyy can record us, but we cant record them .Any time talking to one of these trained workers, ask for their I.D. number, their less likely to lie. I don't see why we cant record them. They expect us to be loyal to them but their the ones that are stiffin us $$$... Please don't go on any contracts. They love it when they can cheat you for 12 to 24 months. I'm going to check on that if we loyals can record them if we tell them they are being recorded, same way they record us and letting us know in advance. Ozzie77, ill be praying for you. Don't feel bad. Your bill probably went higher and higher like mine and million others. There are no mercy for seniors. Allen22, Go fly a kite !

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no hats
, US
Feb 23, 2018 5:13 pm EST

Direct tv is a scam. What they say and do is 2 different things. They bait and switch, play games, lie, lie and more lies. They are a fraud. No matter what you say, call up, to lower your bill, even if you remove Showtime, cinemax, ect, they will raise your bill up and up because they can and will.
Fixed contracts cable is blast from the pass. People are putting a stop to these greedy lying companies and are going streaming. Hulu, Netflix, Sling, and many more. I was with dirt tv, I mean Direct tv for 7 yrs, and I had enough of their switches and lies and my bill going higher and higher,
well Dirt tv, I can play this game too because I CAN...You have ripped me off for the last time .The billions you owe, go get it from someone else.
Don't let the door hit you on the way out...so long...you were never my friend, but I was a stupid loyal customer.

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ozzie77
Lincoln, US
Nov 05, 2010 6:30 pm EDT

I filed Bankrupcy and recieved a complete discharge of bills. Direct-TV was one I owed around $200.00. I live out in woods so only choice of two evals dish or direct-tv I chose direct-tv, My credict is getting good again and I own my home. I called and talked with direct-tv, [I did tape this] they said all is ok to set up day to get TV installed except, If I want to be a customer I had to pay the bill I had. WOW, I could not believe this, i explane about bankrupcy they said they have record of getting served and see discharge but I still have to pay bill. I talk to 3 lawyers all say they can not do this, so I told them and said I have to pay bill. They are above the law plan and simple! I dont know what I can do? I am disabled on fix income with very limeted income.

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Allan22
Dallas, US
Nov 05, 2010 6:57 pm EDT

your apprently above the law as well - it is illegal to tape phone calls.

pay your bills, dont run and hide with a bankruptcy. work out a payment plan with everyone you owe money to, be a responsible adult and pay off your debts.

then, you can have directv!

ComplaintsBoard
M
6:58 pm EDT

DirecTV bate and switch

Came out and installed thinge I didn't order, and then charged $92.00 to put in what I did order.

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Tony
,
Sep 20, 2008 6:16 pm EDT

This happens to me, to. I just came from Germany to US (SC). Friend of mine, he ordered by phone. Everything was o.k. After one cable guy fixed everything and I asked him where is HD channel, he said you haven't ordered HD. Please call customer service! I called customer service and they told me to pay $127 extra to have HDtv. I thing they made this to make more money. This is not the way how to treat customer. I'm very disappointed. Lot of people comes through our company (BMW) here to US. I will tell to every one to take care because Directv will screw you and will take you $127 extra. Now I have to wait another 2 weeks until somebody will come here and will change everything. For sure for $127! I will never suggest to anybody to take DirectTV. I'm screwed from them. This is enough!

ComplaintsBoard
V
9:26 am EDT

DirecTV they rob your checking accounts, beware

Direct TV automatically withdrew $457.00 from my checking account without authorization or any notification of this withdrawal from my account. Do no give you credit card or ATM card to this company. The salesmen lied to me and indicated when I signed up for their service my ATM card is only being charged for $21.09 to reserve the installment date. I do not like to pay for monthly bills through any type of credit card. So blindly I gave him my ATM card.

We signed up under the false impressment we would get more HDTV channels through Direct TV than cable. Service was installed on a Sat, 01/26/08. A service technician scheduled to arrive between 8:00 -12:00 and called that morning to confirm the morning timeframe. He did not arrive until 2:30, two and half hours later. The installation was still not complete by 5:15 (a full day for service by Direct TV’s definition) and we had to leave for an appointment so your tech had to also leave without testing the system or showing us how to even use the remote.

The next day Sun 01/27/08 we only had partial service for a few channels and no HD channels at all. I called Direct TV service and they agreed to send out a tech on Monday afternoon. Monday, 01/28 there was no satellite connection at all and I also had to take an afternoon off from work, a full day without service. The tech arrived at 2:30pm and indicated the satellite was not installed properly. Once service was working, I indicated the quality of the High Definition channels did not look as clear and vivid as I previously had with cable. The tech actually agreed with me and called several times to make sure the HD signal was being sent. I also indicated to the tech, if I wasn’t happy with this picture quality that I would cancel since this was the main reason we tried Direct TV, for the additional HD channels which you promoted the Choice Plus package with 70 HD channels when in reality there are only 39. The tech rep indicated I would have 60 days to cancel if I wasn’t satisfied. If you’re looking for HDTV quality cable has a direct line and clearly provides a better HD quality then a satellite connection.

We decided that the high definition quality just was not there and I canceled this service on Wednesday, Jan 30; since I did not receive service until Monday I thought well within the 3-day remorse of receiving full service. Direct TV did not fulfill they part of the contract by providing me with service and indicated it does not matter if I had service or not they activated my account on Sat, Jan 26. I was only authorizing a debt card transaction of $20.00 for reserving the technical installment. Direct TV redrew the $457.00 cancellation fee based on an early cancellation fee, it doubles for HD services. They used my debit card as entitlement to free access to my account and lied during the sales call. had no prior notification of this withdrawal, which should be totally unethical, and fraud

In addition the only way to dispute a claim with Direct TV is through a written letter. No emails, no phone calls, they will not even acknowledge you. It is totally unacceptable that with today’s technology that the consumer cannot talk with a manager directly or dispute this claim by email. This customer service tactic tells me Direct TV only wants their money any way they can get it and they will keep your money as long as possible. Ironically when my financial institution reversed the charges then Direct TV would talk to me. I talked with server representatives all very rude telling me they are a multibillion dollar company and within their rights. Also I offered to pay $100.00 for the installment, they also indicated they do not negotiate. I’m still deputing this claim. I’ve filed with Consumer Protection Agency, which they only get the same response from Direct TV and are really no help.

Any suggestion for next steps? Has anyone won against this company? Is it worth to go to small claims court?

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davidg
Whittier, US
Mar 12, 2009 4:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My neighbor gave me an HD receiver so I just needed DirectTV to activate it. I had no idea they would extend my contract because the bozo on the phone did not tell me. I'm going to cancel just because of this. This is bad business and their customers should not put up with it. They want $425 in early connection charges which is insane. I've been with them for 7 years.

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blank
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May 25, 2008 12:22 pm EDT

Oh and what i did was dispute it with my bank as a false charge and called numerous times to directtv.

When a company gets a bunch of chargebacks, the credit cards companies get pissed :)

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blank
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May 25, 2008 12:20 pm EDT

I hate DirectTV for the same reason, when they couldn't provide service when i moved i was forced to cancel. Ok no problem, but when i did they charged me $775.00 without knowing. That week i payed off a credit card and house payment plus this, f*ck it was like 4k out that week, and it took them 6 weeks to get it back to me.

F*CK DirectTV, i will never use them again!

ComplaintsBoard
F
2:42 pm EDT

DirecTV cancellation

I opened my account in February of 2002. At that time I contracted for your service, installation and three receiver boxes. On 6/07/07, I paid $21.15 for a replacement receiver unit since the one that I had originally been issued no longer worked. I finally activated the receiver box earlier this year. At the time that I ordered the new receiver box, I was not told that I would be extending my contract in any way. Later, when I activated the receiver box, I was not told that this would in any way affect my contract status.

When I canceled the service, I was instructed to return the receiver box and sent two boxes back in the carton provided.
My May Verizon bill contained a charge of $330.01 for an early cancellation fee. I do not intend to pay this charge and will take this matter to small claims court, if necessary. I intend to contact our local media and make them aware of this billing scam.

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0h REALLY?
South Bend, US
Jul 09, 2011 3:03 pm EDT

DO NOT USE DISH SATELLITE. I tried to cancel my mom-in-laws account and have them wave the cancellation fee. Not only do you have to climb on your roof and get parts off the dish along with returning the receiver and remote, (REALLY) being 89, no longer being able to live alone, and finally death are not good enough. You have to have a Dr. sign a paper saying she would not get better or ever be able to return home. REALLY?
I guess it really is all about money. To add insult to injury they said I could speak to a supervisor and put me on hold for 25 min. until I finally hung up and called back it. Great company.

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ccsmith1973
Goodletsville, US
Mar 08, 2015 2:24 pm EDT

I was alerted yesterday about a Fraudulent charge in my personal bank account. I called to find that Direct TV had taken $564.90 from my account. I don't even have an account with Direct TV. I made a 1 time payment for my disabled mother back in the fall and made sure to tell the agent that this was a 1 time, 1 time only charge. My mother had to cancel her service with them due to the place that she moved does not allow Direct as a provider. They sent her the return boxes and that was that. Now they have charged my card for a Cancellation fee because they kept my Card info in their system even after I stressed to them it was a 1 time payment nothing more. My name isn't on the Contract nor has it been. They are telling me its going to take 5-10 business days to find out "IF" they are going to refund my money. I think this is wrong and they shouldn't ever be able to charge any charges just because your trying to help someone out. Please help if possible. cssmith1973@gmail.com

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Presto
Monterey, US
Dec 16, 2010 2:15 am EST

I signed up for Direct tv starting December 2010. I spoke with the sales representitive expressing that I was interested in a bundle deal (cable & Internet) and wanted to know if they had such a thing. The sales agent went on to describe that AT&T could be bundled with Direct tv and would allow for a better savings by doing so. The sales agent ran a search to check if AT&T Internet was available in my specific area. The sales agent said yes I do show that AT&T Internet is available in your area and as soon as I was through completing my Direct tv cable that I would be sent directly to AT&T to set up my Internet. I agreed to the terms of the contract, bundled Internet and cable and was a happy camper. So I thought! After I had already established a installation date for my cable through Direct tv and AT&T for my Internet I received a call from Direct tv saying there was an issue with my account. It seems that AT&T is not available in my area even though it was clearly stated that it was! The only reason that I agreed to the contract was for AT&T Internet and Direct tv as a bundle. I called several times to express that I felt that the contract had been breached because the AT&T service that was stated to be available was not and I restated that was the underlining reason for my purchase to bundle save and be satisfied. After three days of calling and speaking to supervisors there was not one person that could understand that I wanted to cancel due to being provided with incorrect information from the Direct tv sales agent. The supervisor stated that Direct tv up held their part of the agreement and was a seperate entity that Direct tv. You think! So point being I can not cancel without the cancellation fee being applied. WTF I said the Direct tv sales agent stated it was available AT&T said it was available and when I came to the installation date I received a call saying nope not available. So here I am SOL not even a week with Direct tv and being screwed over. I have no Internet and will not receive the discount for bundling the two services. I can write my complaint to the billing disputes in Colorado and see if the cancellation fee can be waved. Do not go through Direct tv pay the additional $20 a months for anything better or anything at all in your area.

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intellex58
, US
Jul 09, 2011 3:27 pm EDT

So which is it, in the title you say DirectTV and the first sentence you say Dish? If you can not accurately state which company the rest of your complaint holds no water. As ILC said they were doing you a favor, they could have easily said to bad pay the contract as it was agreed too.

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bluenorth
Galt, US
Dec 16, 2010 7:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You should check out the California state attorney general's website as he has information on a recent suit against AT&T and directTV

I had AT&T for many years and had my service bundled with DirecTV. When I moved about a year ago I called AT&T and canceled my service. They said they would take care of everything gave me the ending amount of my Bill which I paid and that was the end of our business relationship. When I moved I had Comcast supply me with phone TV and Internet access.

About a year after moving out of my old residence, I received a bill from DirecTV for around $500. I called the number that was on the bill and explain that I had canceled my service about a year ago when we moved and he could confirm that with AT&T. He went on to tell me that they were not the same company, like I didn't know that, and that there business relationship was no longer intact. He went on the say that he would have to have a call from AT&T to confirm that I did in fact cancel my services. I said it would probably be a lot easier if he called AT&T and confirmed it for himself since she was the one that was asking money for me he refused to do so. I called AT&T and told what had happened and as I expected they rubbed their hands clean and said we no longer have a relationship with DirecTV. I called DirecTV back explained it once again to this somewhat abusive and adamant about whatever he was talking about individual and he continued to say that I owed this amount of money.

Needless to say this conversation went around and around for over three hours all for over a Bill that I did not know and for a relationship that they did not have.

I asked this person to send me a bill itemizing what the charges were and he said he would. About three weeks later I received a bill from a collection agency stating that they were collecting the bill for DirecTV.

I called this collection agency told the situation and the person that I was talking to was unwavering and unaffected. I told this individual that I'd be more than happy to pay it although it is not a Bill that I believe is justified. I told him the hold on for a moment while I get my credit card because I was prepared to pay it right then and there. While looking for my card I told this person at the collection agency that I would also need their address that I can send a subpoena to because as soon as I was paying this bill always going to go to my local Superior Court and file a small claims charge against that collection agency. This person immediately asked if I wanted to speak to his supervisor and I said why certainly.

A few minutes passed and a woman got online stating that she was a supervisor. I again explained the circumstances of the bundled service with AT&T and DirecTV and how I canceled my service and that this bill was not mine. I explained how the person that DirecTV refused to call AT&T to confirm that I had canceled my service and I explained how AT&T refused to call DirecTV and explained that I canceled my service all because they did not have a working relationship anymore. I said to this woman, which by the way she was very easy to talk with, that I would pay this bill today I have my credit card in hand but I would need address of their collection agency so I can send the subpoena via mail are having served by their local sheriff as I was going to file a suit in my County for this particular bill that they say I owe.

She said that she did not want to get sued and that she understood what I was talking about. She said that she would take this off my record it would not affect my credit and that she was sorry that he came to this point. She also said that she would notify DirecTV of the outcome of this conversation and that if there was any more attempts to collect this unjust bill, a civil suit would be filed against them.

I have been monitoring my credit since this correspondence with this collection agency that occurred about five months ago and so far there's been no inquiries or additions or any delinquent accounts put on my credit rating.

This is just one thing that DirecTV has done to me. I read over the lawsuit that many states have taken against DirecTV and AT&T and I feel fortunate that I was able to settle mine without having to file suit hire a lawyer or partake in a class-action suit.

Be forewarned about bundled services make sure that bundled services mean bundled billing and bundled cancellations otherwise you could be left holding a Bill for services that you never obtain.

ComplaintsBoard
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10:04 am EDT
Resolved
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DirecTV beware of directv

I upgraded my standard service to HD in April. The tech came to install it and it was working fine. He told us when the leaves came out on the trees we would probably have to cut a tree down to improve our reception. The leaves came out and we lost HD, so we cut the tree down with not improvement. I called directv and they sent another tech out. He told us that we would never be able to receive HD because our land was too wooded and that we'd probably have to cut down another 6-8 large oaks to maybe ger reception. Of course we were not willing to do that and quite upset that we'd cut a tree down in the first place. When I called directv I was offered no resolution and was told that their policy did not allow for refunds once installation was complete and that they could send me another receiver but it would extend my contract even further. Needless to say I could not believe they would offer such a ridiculous solution. So now I'm in a 2 yr contract and out $214.00 dollars for a HD receiver that does not receive HD and service for a month that half worked. The only thing they were able to do after many phone calls and several long waits on hold was to remove the HD channels and not charge me anymore for them. When I asked to speak to a supervisor I was told that she was busy and would call me back in 2 hrs. That was 2 weeks ago. I was also told that they did not have a number for the cooperate office. Beware of Directv! As for me I have contacted the local tv stations, the BBB, and every blog I can find to warn other people about the fraudulant practices of directv.

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Ron
,
Jul 22, 2008 11:45 am EDT

We find ourselves in a similar situation. I would advise anyone whose Directv service is failing to ask them FIRST which remedies result in in contract extensions. Our current signal loss was diagnosed as a DVR problem and DirecTV sent out a replacement along with a letter stating that our contract had been extended by 24 months! In other words, the worse their equipment performs, the longer you'll be suffering with it. You guessed it--the new DVR doesn' t get a signal either. We've cut back our service to a minimum and when the cancellation fee amount is reached ($480.00), we're gone.

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10:26 pm EDT

DirecTV unauthorized contract extension!

I am writing to express my dissatisfaction with your company policy on contract renewal without informing the client of the policy. I had five receivers in my home with four new and one old left over from a previous contract ended 3 years ago. Recently, the old receiver lost the sound and your service people, after diagnosed the problem, agreed to send me a replacement without any condition. Your Rep even told me that since we are a long time good customer, they glad to replace without any charge.

I connected the replaced receiver a week ago, but it asked me to call for reactivation. I called and your customer service representative activated my receiver without informing me in advance that the activation will result in an extension of the contract for 18 months. I strongly dispute the deceiving practice of your people for the following reasons:

1. This is the replacement of a malfunction receiver. The activation should be a part of the repair. This is not a new activation; therefore, you should not force customer to renew the contract.
2. I was not informed and asked for approval of the contract extension before you proceed with the activation.
3. Should I be informed of the reactivation policy, I would never accept such ridiculous term.
4. I asked for the proof of my approval (recorder), they can not provide one.
5. I asked that my replaced receiver is disconnected and the contract extension is voided, but your representative arrogantly refused.

I asked that you cancel the unapproved contract extension for the previously listed reasons. I am a long time customer with Direct TV and I am very disappointed with such treatment. I hope that you will resolve this matter as soon as possible without involving the Attorney Office and the Federal Communication Agency.

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Tucson Fulltimers
Tucson, US
Apr 19, 2010 12:51 pm EDT

We are people who lost our home along with wide screen TV (only had one) and still Direct TV would not let us out of their contract and continued to take money from our overdrawn account for a contract cancellation service fee.

When I called them Justin laughed and his supervisor refused to let me out of the contract no matter that I have no where to use the service or a TV to use it on. How can a company do business like that?

We had to close our bank account to keep them out of it. The Attorney General needs to look into Direct TV business dealings.

Tucson, Arizona

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c. garcia
,
Sep 20, 2008 12:30 pm EDT

So how do we defend ourselves from these thives?

Please let us know because we must find our own loophold to these issues...

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11:35 am EDT

DirecTV early cancellation fees!

They stole almost $500 from me. Here is all of Direct TVs corporate headquarters contact information from the Forbes website...

DIRECTV Group, Inc. The
2230 East Imperial Highway
El Segundo, CA 90245
Phone: [protected]
Fax: [protected]
Web Site: www.directv.com

And here is the contact information for the Better Business Bureau for their region...

BBB of the Southland
(Colton, CA)
315 N. La Cadena
Colton, CA [protected]
Phone: [protected]
Fax: [protected]
Email: [protected]@labbb.org
Web: http://www.labbb.org

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DirecTV fraudulently starts service without permission and then demands payment for it

I called in to cancel our DirecTV service in March 2007. The account rep told me I should place the account on suspension instead of canceling it, and she told me that I would have to call in to start the service up again if I desired. We have never called in to start service up again and, in fact, this family has been completely without television (from DirecTV or anyone else) from April 2007 through today. We have no intention of ever starting television service again, and we have been holding the modem in its original box waiting for DirecTV to tell us what to do with it. Nevertheless, service was re-started without our permission or knowledge in January 2008 and DirecTV now expects payment for three months of service. They terminated our service in mid-March because we hadn't paid the bill. (Although I told them on March 2, 2008, by telephone and letter to terminate the service, they refused to do so until they realized I wasn't going to pay.) The current balance is a little over $200.

I have been advised by Margaret and Sheldon at the customer service center that, if I agreed to stay with DirecTV, they would waive half of the balance owing, but they would not close my account and zero the balance. This alternative is completely unsatisfactory. DirecTV has and is committing fraud against our family by putting our account on suspension under false pretenses and starting service again without permission.

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Scott
,
Aug 07, 2008 9:50 pm EDT

My account was cancelled in October of 2007 when I moved from Kentucky to Indiana. Recently I noticed an unauthorized charge drafted against my bank account. I then checked my (closed) directv account online to discover that billing resumed six months after I moved away for service to a residence that I no longer even live at. I did not recieve any service and the $137.93 charge drafted from my bank account was illegal an unauthorized. They even had the boldness to charge a $15 disconnect fee. I informed them that unless I recieve a credit back to my account or a refund check immediately - I am going to contact the local media fraud hotlines to publicly settle this matter. I really do find it hard to believe that this is the way they do buisness and you can be assured I will NEVER be a Directv customer again as well as tell everyone I come in contact with they are a corrupt company.

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Will
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Jul 30, 2008 11:22 am EDT

There was no fradulent start. A suspenison only lasts 6 months at a time whereupon you must call back and resuspend your account. i had to suspend mine for over a year and had no issues like this. People are so quick to blame shadowy companies and the like.,

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5:52 am EDT
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DirecTV being harassed by direct tv

My parents are having to deal with Direct TV because they switched to Dish TV. They were with Direct for around 9 yrs, and this year after a big storm, lightning ran in thru the receiver, and fried the box and the TV. Direct couldn't or wouldn't help them to get this problem fixed. They wouldn't get anyone out to fix the receiver going on 2 weeks, my parents decided to change companies and did, and went to Dish, who came out just a couple days after they called them, after Direct found out they were switching, then all of a sudden they would be able to send someone out immediately, to fix the problem, plus give them all kinds of perks, my parents said no and stayed with Dish anyway. My parents tried repeatedly to call Direct TV and find out how to send their equipment back to them, each time they were told something different on how this was done, so my parents sent it back by UPS, after talking to the driver, who was a big help and very kind to them in every way. After sending the receiver back, they were still receiving phone calls from Direct, again telling them how to send their receiver back to them, their customer service has absolutely no communication amongst themselves, or they just don't care about service, not sure which it is, but they truly have a problem.When my parents received the first bill from Direct, after the storm, it said the owed nothing, which would have been right, as they always paid their bill on time, then just the other day they received a new bill from Direct, stating they owed $332.60, this bill has no explanation for the money owed, just that they owe it. So this morning my dad gets a call from Direct TV, they are now telling him he owes this money for an early disconnect, ok, again they have been with Direct TV for around 9yrs, does this make any sense? The customer services rep he talked to argued with him and was very rude, my dad is old and in poor health as is my mother, this is upsetting to both my parents, and is extremely hard on them physically and emotionally, when they did everything they could to send back any equipment and pay their bill like they were suppose to do, now they are being harasses by Direct TV for money they do not owe.

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Julie
,
Sep 19, 2008 11:53 pm EDT

I cant believe this Company! What are they thinking? I am going thru a similar situation with an "Early Cancellation Fee". I only had the service for 3 months, paid in full each month, but because of Medical Problems, I was in and out of the hospital for the next 3 months. Ive had diabetes for 40 years and I am trying to handle some "complications" from the diabetes (6 way heart by-pass and now, my right partial foot and my left leg below my knee have been amputated. This of course forced me to move home to my Moms house so she can help me get around. Anyways I tried explaining to the 4 or 5 customer service reps that I talked to about what was going on and if they could direct me to whoever could help me and they had to be the rudest people I have ever talked to! I wrote 2 letters explaining my predicament, pleading that they please remove the early cancellation fee from my account. I have never heard from them since! 2 or 3 months later, I get a call from an attorney ( And a Rude one at that!) that I needed to get a pmt. to him by Friday! I told him what I thought and I was going to contact Direct TV and I hung up. Today I get a bill for the 300.00 PLUS a fee so far of 98.00! I really dont know what to do. Any suggestions ?

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1:43 pm EDT

DirecTV billing dispute

For any billing problems/early cancelation charges call the directv home office in el segundo, ca. The phone # is [protected]. Ask for bobby vernon. He works in the office of the president as the cusomer care manager for directv.

He has the authority to correct all the billing mistakes and you do not get the run around from the customer service call center and being placed on hold for what seems like for ever.

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SummertimeMartin
, US
May 28, 2019 10:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My advice is to never use auto pay or give a credit/debit card, to these people...I agree that the office
personnel are crooks and need to be in a class action against their false policies and promises.

Pay with a check...if they try to get more money from the routing number, acc't number,
file a dispute with your bank. I don't believe they can debit a checking account w/o autopay
set up.

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Tiny House Greenville Sc
, US
Feb 01, 2019 10:01 pm EST

DON'T EVER TRY TO BUNDLE: BAIT AND SWITCH!

I had AT&T and Direct TV representative come to my house in Nov 2018 offering a bundled package for TV and Internet, along with a $100 gift card at sign up. All installation was to be waived and bill was to be a "Bundled Package". The offer was $130.00 for the first month and thereafter to be $105 per month.

When I received the bill, internet and Tv was not bundled and also did not reflect the agreed to pricing. Further, the internet was not installed the same day and I had to call to have it scheduled, even though it was supposed to be done the same day. Not only had I confirmed a "bundled Package" via phone prior to installation, but called immediately to rectify the matter. Even after the internet installation date; it took them 2 more weeks to come out and bury the line they had running from the backyard to the front yard posing a safety hazard
on multiple occasions for myself and my tenant. Ultimately, on 12/30/18, they came back out and threw the line towards my neighbor's property over the fence instead of burying it as they had agreed.

Subsequently I have received bills for the amounts of $217.55l, $250.00, $209.92.
I have talked to Shakira in combined billing who told me I must pay the outstanding amount before they will bundle my package. Since that amount was exorbitantly higher than the bundle package agreed to, I refused, stating that would be agreeing to the new contract that I did not sign up for nor agreed to. Why would I pay for a bill I do not owe. During this process I have talked to Brandi, Remi, Niya, Karoni, Shakira and multiple others multiple days and both departments of At&T and Direct Tv.

Each corporate entity tells me I must talk to the other one first to resolve this matter, and states ultimately they can do nothing until the original bill is paid. I have made multiple calls in Nov, Dec and Jan to resolve this matter. I have given the correct phone number at the original sign up and each time I call, the old phone number is still in the system. On each of those calls, I have been transferred from Direct TV to At@T and back to Direct Tv again, only to be told to pay an erroneous bill before I can have the items bundled. However, it's a long learning curve for your customer service reps to understand what happened after explaining to each one. They cannot make sense of their own online information listed on their computers.

Since At&T and Direct TV have refused to honor the original bundled contract, I had no confidence they would do the same once I paid any "alledged" outstanding amount. This is clearly a bait and switch. I am terminating my service and do not care to do business with at@T and Direct TV any longer. The amount of time spent on the phone to resolve this matter has been a hardship and unreasonable that these companies do this and then expect you owe them. I only want what I signed up for. Shame on you both.

Regards, Susan Scott

Direct TV installed Nov 17
At@T completed installed 12/30

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Joe Sentz
, US
Mar 19, 2018 1:56 pm EDT

Broke my two year contract in 2017 been on it one year was told I could come back as long as I finish it. Well come to find out when I cancelled today they put me in a new two year contract without my knowing. So they say I owe 280 dollars wow liars so done with them forever. United States baby

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Guadalupe L
, US
Oct 24, 2017 4:16 pm EDT

I AM VERY ANGRY AND SLEEPLESS NIGHTS HAVE BEEN CAUSED BY GOING BACK ON A SIGNED CONTRACT.
IN JAN 2016 I CALLED AND SPOKE TO ONE OF YOUR AGENTS. I WAS ASSURED A TWO YEAR PLAN FOR $29.99. YOU BEGAN OVERCHARGING. THUS I CALLED AND CLARIFIED OVER CHARGES BUT THEY CONTTINUED. THEN AFTER ONE YER DIRECT TV BEGAN NOT ABIDING BY THE SIGNED 2 YEAR CONTRACT AND BEGAN CHARGING $50.81.
REITERATING, MANY TIMES I HAVE ATTEMPTED TO CLEAR MANY ERRORS.
SERVICES HAVE BEEN DISCONTINUED SINCE ALL OF MY ATTEMPTS HAVE BEEN TO NO AVAIL.
PLEASE COME & TAKE YOUR DISH, BOX, CONTROLS AND CABLES.
IF I HAD KNOWN YOUR CO. BELONGED TO AT&T I WOULD HAD NEVER CALLED NOR REFERRED A FRIEND. BY THE WAY YOU WERE SUBTRACTING $100 FOR REFERRING A FRIEND. YOU ALSO AT FIRST PROMISSED A $100 VISA WHICH WAS NEVER SENT.
I EXPECT A LETTER ITHAT I OWE NOTHING AND THAT MY ACCOUNT POSITIVELY CLEARED AND CLOSED WITH 0 BALANCE

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Salvador Arzola
, US
Sep 03, 2017 5:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Salvador Arzola Acct. [protected] On Aug. 12/17 I had service installed @ 933 East 23rd. Street #A My contact is [protected] I was told that I would not have to pay nothing. At the the time of Install The direct TV Tech : Jose Morataya said there would be a special install charge of $80.00 at that time I phoned the Sales Rep that signed me up for service. Named Kyle Buckett [protected] in our conversation Kyle said He would get my $80.00 refunded. Since then I've made many attempts to communicate with Kyle. At this point Kyle said he has send my information to His Boss. Now Kyle said it's out of His hand. This is VERY unprofessional and I do not do business like this. I had Charter and if this was going to be a problem I would have cancelled the install being that Charter was still connected. I am enjoying DIRECT TV very much, BUT it's not the was I do business I Understand the Kyle needed to make the Sale but He does not need to mislead new Customer. I do not want to cancel my Direct TV service BUT, I don't appreciate feeling that I'm getting messed with. See attached copy for $80.00 cashed by Tech that did the Installed.

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Lnelly
, US
Jul 24, 2017 3:49 pm EDT

anna lanaute paid her bill thur driect tv my account#[protected] TODAY AS OF JULY 24, 2017 BETWEEN 1:30 I PAID 53.35 PLUS 5.00 TOTAL OF 58.35 WAS PAY ON A DEBT CARD AND MY SERVICE IS STILL OFF. I CALL NUMERALS AGENTS AND THEY TOOK ME THAT I HAVE TO FILE DISPUTE TO BE CUT BY ON TODAY. I WONDER HOW LONG IT WILL BE BEFORE MY SERVICE COME BACK ON.

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Witch12
, US
Jun 15, 2017 3:57 pm EDT
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I received an email let's make it right for you, son I called to clear up a problem with my bill and it turned into a bad situation. Costumer service rep and I got into an argument.. I have been a direct tv costumer for over 10 years. I love direct tv but it got so bad I canceled my service and sent back my equipment. I received an email from direct tv saying let us help you and i called. It turned out they didn't want to help me they said nope can't help you but you owe us we want our money. I told him I didn't have a problem paying my bill but the email said let us make it right. But he didn't even offer to make it right. he said just pay your bill.. Very angry!

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Nodirectv4me
, US
May 21, 2017 3:47 pm EDT
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Total thieves. They charged us an early termination fee... AFTER being with them for 4 years... Why because we made a programming change. We added additional channels 3.5 years later, then sold our home 5 months after programming change. If you make any program change even years after initial contract is expired they steal money from your bank. Beyond thievery. For $21.00 they lost a customer that over our 4 year period spent approximately 6k... Never would refer them to anyone. Auto pay... Therefore never late... Building a new home... Guess who we WILL NOT BE USING..

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Mike/Lucas32262
, US
May 03, 2017 8:01 pm EDT

I have got no help at all from direct tv& ATT. Someone has used my credit card to pay their AT&T bill & Direct TV bill. As of right now payments are pending & Both company's will not put a stop payment of any sort, will not even investigte, flag accounts as suspicious payments. They are going to take my money first (stolen credit card, fruadulent payment) & then said I can file a dispute. I had the credit card company on the phone ( 3 way calling) & they would not even look @ it. All the other Companies stop the shipping, or flag accounts as fraudulent. It feels like they are working with the scammers & helping the thieves not the victims! Very much bad Companies!

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Davita Hopkins
, US
Apr 09, 2017 3:42 pm EDT

My name is Davita Hopkins I was once a customer of DirecTV okay. I am no longer a DirecTV customer and they turn and Bill my card 437. I am disputing this because I am no longer a customer of DirecTV when I ask for my money back and why am I being billed they're telling me that is impossible due to the fact they erased my card information that was on file I want my money back immediately and I think that this action is fraudulent activity on their behalf someone please help me in this manner

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DirecTV very upset at directv billing

I had DirecTV for 5 years. DirecTV was unwilling to work with me on getting my bill down to affordable levels. No where online or on my receiver did it say that after I ordered ppv sports packages I couldn't get at least a credit for the unwatched portions of those packages. Apparently you are supposed to go to the website and find this out before you order them over the receiver I guess.

Anyways I am left with an 1100 DirecTV bill I refuse to pay. I told them they can stick their service where the sun doesn't shine and I will never deal with them again. I now have dish network and like it except for they don't have as nice equipment or as many sports/hd channels. The sad thing was I was willing to pay them $700 to pay off my account and they told me I owed them $900 and wouldn't back down.

I figured a company would take the $700 and be happy but I guess DirecTV doesn't think that way for some reason.

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DirecTV horrible customer service

3 days ago we got a message on our tv stating that our HD Directv receiver was looking for satellite signal. We thought that it was due to the weather, even though it was a nice day. After 2 days and several attempts on fixing the problems we decide to pay for the protection plan, wich has a monthly fee, so we can be covered in the future. Today, we were waiting for the technician we scheduled two days ago, Directv asked us to be home from 4pm to 8pm, and we were. We are teachers and we work far from home, so we had to ask for a substitute teacher to cover the last class of the day so we could make it home on time. After 3 hours of waiting (little bit before 7) we received a call from Directv's dispatcher, stating that they couldn't find the technician and that we should wait until 8 to see if they could find him. We called back, since I didn't think it was fair to waste a whole afternoon for the lack of service from DirecTV. When I simply was told that I should re-schedule for SATURDAY! I thought it was a joke, since we were home, waiting and waiting for a service we scheduled and we are paying (it's not cheap either). I still can't believe that we were asked to be home AGAIN! from 8am to noon on Saturday. I truly value my time, since we are always working and super busy. I don't appreciate having to ask for a substitute teacher so I can go home and wait to see if DirecTV decides to fulfill its part of the agreement when I signed up for its service. Of course I am not happy with the "let's make another appointment", because that is NOT CUSTOMER SERVICE. When I said that I was considering canceling the service, they only said "call before you cancel". Just like this! What is a shame is that I have to watch an incredible amount of commercials assuring that they were awarded for customer service! I don't know if it's a joke, but I would say that the information on those commercials is far from true and misleads the consumers. I am more than disappointed with Directv's service and I wanted to warn people considering signing a two year contract with them, about their lack of responsibility with their customers.

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laidback
Amory, US
Aug 20, 2010 9:19 am EDT

look anywhere you work you have those people that do not show up to work on time that is not directv's fault that the tech decided to skip out on you and if you don't like getting a sub teacher to cover for you why didn't you set it up for sat in the first place i'm sure a teacher would know that there are other days avalible than that one they give you they just always give you the first day they can because most customers want that.

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HolyCow
Rapid City, US
Apr 22, 2009 7:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree that having to take time off work for this stuff is aggravating when the technicians don't show. But you people don't realize what a technician has to do. He may have 4 appointments scheduled in a day and the issues he deals with at each one vary. He pay have a short appointment for the first one but the other two appointments in his day may be difficult. Technology is not easy to predict, no matter how knowledgeable the person may be. Not only that he has to deal with the frustrated customers face to face. Also take into account that they usually have to go into places a customer wouldn't dream of. Like a crawl space or under a trailer house.

And as for waiting for an appointment? It's tv. Go outside. Get some exercise. Enjoy the good weather that should be coming. Spend time with your family but NOT in front of the tv. And in addition to that, the appointments are set up on a first come, first serve basis. What makes you so important? People really need to start taking into account what is important. And the next time you get screamed at while just trying to do YOUR job...think of the poor person you ranted at just because you couldn't watch American Idol.

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Ricardo Mendez
,
Jul 31, 2008 5:12 pm EDT

I just scheduled a sixth appointment for a basic HD DVR installation. The first two times I had the exact same thing happen to me that happened to you, after the allotted four hour window had expired (and I sat here for nothing) they called to reschedule. The third appoinment they kept, but only installed one tuner, so I can't record a program while watching another. For the fourth appointment a young man showed up and said he could only do "service" calls, and mine was an "installation" call, so he scheduled a fifth appointment for two days later. No one showed up for that one, and this time no one even called to say they weren't coming. Today I scheduled the sixth and hopefully last appointment.

To add insult to injury, today I get a letter welcoming to the Directv Protection Plan, for which I had never signed up. I did get them to take it off my bill with no charge, but managed to waste yet more time on the phone.

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8:45 am EDT

DirecTV lies, questionable billing, no customer service

Consumer beware!
Direct TV at no point in the painful 6 months I had an account with them, ever delivered on any of the promotional rebates or promises. I paid the higher pricepoint of $59.99 instead of the agreed to $29.99 post receipt of a mailed rebate that was to arrive in my monthly billing statements. I NEVER RECEIVED ONE MONTHLY BILL TO MY HOME--with no explanation except that Direct TV could not control the US Mail service! Seems very strange-- All my other bills arrived each and every month without fail! So I paid each month a higher bill--post calling Direct TV to state my dissatisfaction and ask why this was still not resloved. I was assured it was noted in my account. I then moved to a home that I knew would not have line of sight, so I had to cancel my contract, I called the resolution department to receive the final bill amount with the penalty fee--I was told it would be $12.50 per month plus my final bill--The penalty was $150 and my final bill that was $7.01--I authorized a debit from my account for that amount. I then received notice of a problem and found that they had debited $351.69 causing $136 in o/d charges. I called them immeadiately and was told that all my statements were indeed true, they verified it all . The statements concerning the various issues were in my record for sure, I was told an incorrect amount by their authorized company rep in the resolution department, and it was then my problem. There would be no refunds or reversals, they could charge me, and every other Direct TV customer-- any amount they wanted with the banking infomation on file! SInce this is required from all customers. I could write a letter to their billing dispute office in Colorado. period. Now what are the chances that that department being any more competent than every other aspect of this scam of a company? I have filed with all the various agencies in an attempt to resolve this, and warn others to be very careful, and from what I have found online, this is certainly not an isolated incident, with any of the problems, and company practices.

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J. Perez
Oakland, US
May 30, 2008 11:46 am EDT

Direct TV is full of crooks that try to take a couple hundred dollars from their customers, overlooking the fact that everyone they rip off will never want Direct TV again. This is a horrible business. By not charging people, when they probably shouldn't be charging them in the first place, so many more people would not hate them!

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9:22 am EDT

DirecTV cheatings from direct tv

When i called the DirectTV sales guy, he told me that I am into $19.99 plan + International Channel for $14.99. For this plan, I will be getting HBO/Starz/Showtime free for 3 months, A Rebate of $13.00 per month and no handling charges.

Before confirming my order, i did confirm with the sales guy that my monthly payable would be $21.00 for first three months and later on it would increase when i add HBO/Startz/Showtime.

But the first month bill shows that i am into $32.99 plan and the total bill was $47.98 (Rebate will come later), which is $13.00 more that what was committed to me. Also they did not inform me about the 18 months commitment and the penalty upto $480 if i break the committment. These things were not told to me during the sales call and they have taken me for a ride.

When i called up their customer support [protected]), they said that's how it works and did not offer any help.

Since they have recorded these calls, I want them to go thru the conversation and give me a justise in this regard. If they cannot honor the committment, let them take back their receiver and i cannot pay the penalty.

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LuSOfrustrated
Carteret, US
Oct 13, 2010 1:53 pm EDT

I too am having a problem with Direct TV. I called and canceled the service back in March and rec'd a confirmation letter. I was told I owned the equip since I had it for 5 years and I didnt need to return it just in case I change my mind. They Re-activated the service in June without my authorization - I already had another cable company. I rec'd a bill in August for service from end of June - July - & Aug, I called and told them it should have been canceled, they said it was "suspended" not canceled and said I have 7 das to pay the bill and return the equip. Its took them 3 weeks to send me the boxes for me to return the equipment. BUT...in the meatime, one day as I was doing online banking, I noticed they deducted using my debit card that they kept on file, without my authorization the fee for 2.5 months service, total was $228. I called up Direct TV screaming, they told me I have to "take it up with the bank since the transaction was already done there is nothing they can do". Then I sent the equip back, and during the "mailing period" I noticed AGAIN, they automatically charged my debit card for the equip fees WITHOUT MY AUTHORIZATION. They kept on file and went through OLD online payments to find my debit card info! The best part is >>>> I had the service through a bundle package with verizon, so I always paid the bill online through Verizon website, never through Direct TV - and I never had auto draft payments set up so they should have never had my card info. Total they deducted from me $512.22 - I filed a claim against it with the bank and they are investigating it for me!

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the dawson family
,
Aug 13, 2008 4:16 pm EDT

Pandu-the next time you call ask for the employee name and i.d numberwrite down time and date you called. Before you cancel-which I highly recommend you do{I just did this past saturday-after seven years}get in touch with your credit card company and bank to let them know the problem you are having with this company let them know they do not have authorization to your accounts.They do not come get their recievers they make you send them back-you have seven days they pre-date the box/s they drop off by 2 days / then their under express saver so they won't get the equipment by the 7 days they will charge up to 470.00 a box. On top of a cancellation fee{their trying to charge me a fee of 274.00 on a contract i never signed.}They are are a underhanded, sneaky company who knows nothing about customer service or fixing their mistakes.I have had their techs leave holes in my walls, bite the end of my cable wire, never correct the same on going problem I've had for over ayear.They don't finish jobs they can't show up for appointments or keep track of their appointments.Their reps are rude, disrespctful, and bullies. Get rid of this company as soon as possible but protect yourself first and call the 800 line because it is recorded.

ComplaintsBoard
J
7:50 am EDT

DirecTV promise things then don't keep the promises

We moved our service to our brand new home, well this a nightmare sort of like cableman movie.First i had time for direct tv to come out they didn't show up, this happen for weeks then finally they show up, my daughter lets him in he had muddy feet track mud in on the steps, froyer and living room cost me 109.00 to get carpet clean, then all he did was grip what a big house too much work i should have set this up for the am guess he couldn't work in the pm lol then messed up my sheet rock tore dowm 6 rows of inst. In the basement, had to call direct tv while he was in my home he was here in my home 21/2 hours and did not do anything he wouldn't even get on the phone so i said i was going to call the police, he left it took another week to get the cable, i was promise a 200.00 credit which i only got 92.00 credit and got the cable turn off, we can get a home worth 269, 900 but direct tv will not turn our cable back on till 79.00 is paid cost me 54.00 to fix the sheet rock then 109.00 to have have the carpet shampoo sodirect is a lying company that doesn't care half of the employee's you can't understand what they are saying, so i 'm on a mission, don't get direct tv they will lie to you tear your home up and cut you off

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barbara carson7
ariel, US
Mar 31, 2010 12:10 pm EDT

I Had a faulty receiver and called Direct tv. they came out and said my receiver was very old and needed to be upgraded at no cost to me. I was shocked when I received my first bill not only did they lie about no extra charges, but they also locked me into another 2year contract. When I decided I had had enough Of their bad business and canceled their service they said it would cost me 425.00 .

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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