Complaint Rating:

Im just appaled at the service y-mobile provides these. It has turned into an absolute joke! The managers at t-mobile are not properly trained and have not the slightest idea how to deal with a problem or a query. I have been on the the phone with a member staff from the business department who i was not very happy with, i asked her to transfer me to someone else which she was`nt capable/willing to do so! The team manager who`s name is ALEX HUGHES took over the from the member of staff then started to speak very rudely at which point i reminded him that i am a business customer and not an ordinary customer!. But he still continued talking very rudely, then i just told him get lost and terminated the conversation. T-mobile`s reputation and customer satisfaction has been going down and under for some time but now their telephone staff has turned it into a circus!