Comcast / Xfinity
reviews and complaints

We have had paid for an Xfinity/Comcast subscription for 1 to 1.2 GB Internet service for the past six years in The Villages Florida. In our area it effectively has a monopoly on high speed internet. We started out with over 400 MB download speeds in December 2016 and this has subsequently dropped to where we now receive around 30-40 MB download using Xfinity and other speedtests via ethernet. We use our own Motorola MB8600 DOCSIS 3.1 Cable Modem that is rated at 1500 MB speed as we tried using all the options offered with Comcast equipment and ours was the fastest. All tests were performed using only our 2018 MacBook Pro connected to the walled ethernet cable. We have had various technicians test out connections at the house and they always that they did not find problems; however, their tests resulted in even slower test speeds than ours. Xfinity has continually dismissed our complaints saying that 30 MBPS is more than sufficient for HD TV. They also continue to urge us to use their equipment that received poorer results each time technicians came to the house.

I have several Comcast/Xfinity transporters boxes on my . 32 acre property for 4 of my tenants. I never approved for all Comcast/Xfinity transporters. My tenants don’t know where to hookup there modem to. The very large transporters boxes need to be removed & relocated near the sidewalk between the builds, not behind my build. Please remove them asap. Call me if you have any questions at [protected].

Regards, Tatiana Rosiak

owner of [protected] NW 91st Ave, Sunrise, FL 33351

Contacted Comcast on 3/2/2023 to drop voice home phone service. Without my knowledge my Blast speed changed to Fast Speed, which is supposedly same speed with new name. But there was an additional cost of $20 added per month for same speed. I did not notice until I received email confirmation of change. I called to complain and told this was rebundling. This is unfair price gouging that I save $56 removing phone and Comcast adds this bogus $20 charge to my existing internet rate.

Received communication from Comcast stating that my modem is obsolete and needs to be replaced. I purchased a Motorola. After a couple of days internet service randomly drops. Of course, you can't speak to a human without going through their automated system and repeat the same drill. Hours on the phone with a person who instructed me to do the same things I had already done multiple times. Strike 1!

Finally they dispatched a tech and he said the signal looks good but the cable from the pole to the house is in poor condition. The tech said customer service will contact us to set up an appointment for the cable to be ran from the pole to the house because the cable has to be buried. 3rd party contractors do the burying. We had just installed a French drain where they would need to cross and I wanted to make sure they did not mess up the drain. They were supposed to wait for me to be home to bury. I did not get any call back so I called to confirm. They kept saying, "Don't worry, rest assured, we will take care of you." Oh, boy! I was not convinced so I walked my yard and found that they had already buried the cable without me at home! Strike 2!

Seeing that the cable has been buried I [censored]-umed that the job was complete. We noticed less drops but it was still happening so I called again. They said they'll set up an appointment for a tech to swing by. We waited for 4 hours on a Saturday morning and they did not show. I called and they said there is no appointment set up. *&^@%** Strike 3!

There was hope! This time a very smart young lady mentions that she has noticed that a lot of the troubled calls have Motorola modems and suggested I try a different brand. I got a different brand and it solved my problem! After 2 months!

Well, that's not quite the end of the story. I was out by the pole, that is next to my yard, last weekend. Guess what? The cable was just laying next to be pole! Not connected. Strike 4!

Had to jump through the automated system hell to get connected to some warm body to get an appointment to get the cable connected. Will not hold my breath.

02/28/23 2:03pm I called comcast back and said why is the technician not here yet. Comcast customer service said I did not answer the phone so he did not come. He could not ring the doorbell or notice that the garage door was open? There were two people inside the garage. For the love of god, I rearranged my schedule two weeks in-advance for this. I take care of two disabled seniors. I work full time. Believe me when i say this I am not switching to Comcast. The customer service rep said he could transfer me to another department to cancel my order. Did not even try to resolve. I had to hang up the phone. I am sure this will land on someone's desk and sit there. You are a billion + dollars company I am a pee on.

My business internet stopped operating around 5pm, 2/23/23. Its was projected to be fixed by 6:30pm. It's still out on Sunday, 2/26/23. No updates provided. No recourse for my business which relies on internet. How can you make billions and not invest in service? Malfeasance!

Your prioritization of service repairs is discriminatory. Every time ANY weather issue arises, our area (within Detroit proper) is always last to come back. I pay a premium for internet service for my IT busness. I deserve the same service as provided and prioritized in the suburbs.

Your customer service is a joke, akin to a non-monitored answering machine. I am an IT professional. I KNOW information technology service.

On Jan 3, 2023 I signed up for Xfinity Mobile because I was offered a low monthly rate and a free phone. My Xfinity order clearly stated my current mobile number that I wanted to retain. When I received my new phone, it was not the phone number I requested and I didn't know to get the old number I requested so I accepted the number Xfinity assigned me. I noticed on my bill I was being charged to buy the new phone I thought was free. They were supposed to give me a $319.99 credit when I switched my number and activated my phone. I activated the new Xfinity I was sent the same day I received it. When I called Xfinity, I was told I wasn't eligible for the $319.99 credit because I didn't transfer my old number, even though my order clearly had my old number on it. The whole thing is very confusing. I would have thought Xfinity would have given me the credit instead of refusing to do so on a technical detail I didn't understand.

My name is Laurene D’Amico our TV is under Marc D’Amico at 174 Cooke Street Plainville, CT 06062

We have had issues without internet and TV since Feb 2022 yes that’s right almost a year, they were supposed to come fix our cable wire outside which is split. They kept promising it would be fixed. We wait and wait and nothing. Issues of services being in and out sometimes black screen. Losing internet.

At 1 point the woman we were in contact with to fix the issues gave a 2-year contract which that did not last they went up again on fee’s well enough is enough.

Today we are looking for different service you pushed us to the point where we are done. If we have to get a lawyer because of the 2-year contract, we will. We will request to get a whole year of service credited to us.

I want someone to contact us today to discuss issue’s which I am sure of you look up our address there has to be notes on this issue dating from Feb 2022,

If we do not hear from anyone today, then we will be shopping around for a different service after being customers for over 40 years. Yes 40.

You can reach my husband at [protected] his name is Marc.

No one should wait this long for issue’s that we have had for over a year after paying the amount we pay.

Getting a lawyer is not a threat either like you must think. I will also contact who ever I have to contact to get my point across.

Thank you.

After 7 trips to two different stores, Xfinity Mobile is billing me for additional phones lines that I have never had. Each visit to the store creates mores issues with my phone plan. Each time, I’m assured the issue is resolved but no one, except a manager, can issue a credit to my account. I emailed the store manager as they apparently leave at 5pm and I have already taken multiple hours off of work to try to resolve the issue. The store manager has ignored my email I sent a week ago and I have not received any reply. I have spent hours on the phone with the 1-800 number and am not understanding why no one can seem to resolve the over billing issue.

I have had internet interruptions for over 30 days and have had 3 technicians out to my home with the most recent one yesterday January 30! I was scheduled for a technician to come out today and my appointment was cancelled today without a reason for cancellation! I have been a loyal customer for years, having always made consistent payments on time and now I feel violated, I'm so disappointed in the way I've been treated as though my business with Xfinity is not important!

i bought 2 iphones 13 pro max, at same store, paid tax for both phones, 1 was given promotion and 1 was not, i have been calling for more than 6 months on regular basis, nothing done so far, me and my wife are using the iphone 13 pro max, the agent at the xfinity store did the phone number changes, but we are penalized.

i bought 2 phones at the same time same shop, when promotion was up...

why i am paying for the service which i did not buy for...

its the agent who changed all the 5 IMEI numbers, i had to call and get it fixed,

every month same answer, it will be fixed next month...

please please please, solve this

I was told if I went with a 2 year contract my billing would not change during that time frame. I am now getting notices that it will increase $ 3 in the near future. It has not even been a year and you are sneaking in fees, so by the time my contract is up I am sure you will repeat this several times over. Is it a practice now that your employees lie to customers. I was a customer with your company for well over 30 years both here in FL and in PA. I went with ATT for a few years due to your billing practices. When I returned as a customer I specifically asked the sales associate that there would be no INCREASE to my bill in my bill during my contract. He replied it would stay the same no change .

How do you get away with such underhanded practices.

I have become frustrated with attempting to upgrade both phones on my account. On January 18, I contacted support and spoke with Charmain (or Charlene) as I was upset that the great deals were only for new customers. I understand that Xfinity wants to gain new customers, but how about deals for existing customers? She informed me that there was a deal of a $499.99 discount off both phones for existing customers valid until January 31 using 2023 promotion code.

On January 22, I called again, this time I spoke with Shirley as I had questions regarding Xfinity's policy regarding phones that may be defective within the first few months after purchase. She informed me that, under warranty defective phones can be returned to an Xfinity store for replacement.

Yesterday, I attempted to place the orders for upgrade using the promo code I was provided on January 18; it was not valid. I called again and spoke with Robert. During an hour long conversation, he informed me that there would be no discount allowed on one of the lines, as the phone was not purchased through Xfinity; it was a "bring your own phone". That is NOT what Charlene said. Robert was outstanding, as he attempted to make the purchase for me honoring the discount on both lines, since an Xfinity representative misinformed me. He was unsuccessful and made a phone appointment to call me back at 4:00pm, which he did. During this call, which lasted an hour, he continued to work with a supervisor to accommodate me, eventually transferring the call to the supervisor, Frank.

Frank assured me that Xfinity would honor the discount on both lines and gave me a coupon code, 2BBWBBIW. I requested that he complete the purchase while we were on the phone. He placed the call on hold; returned to the line stating that the coupon code would not work for him. After some time of trying, he requested that he work on the issue and call me back today at 2:00pm. Frank never did call back.

Contacted Xfinity again on January 25, 2023; spoke to Shasala. She transferred my call to an "Advanced Technician", Laquiera. In a 2 hour conversation, Laquiera stated she was working with a superior to get a coupon code; I told her to use the code and complete the purchase over the phone with me. The code didn't work. Her superior suggested that Laquiera place order and we pay the up-front taxes and first month payment based on the FULL price of the phones and he would add the discount later. I requested that she send an email or text outlining that agreement so there would be no misunderstandings. Of course, that couldn't be done. She set up a call appointment for January 26 at 4:00pm; never called.

At this point I am feeling like I am being put off until the deal expires and I just give up and pay full price. That is not going to happen. When customers call support with questions, we are led to believe that we are being provided with accurate information; we have no reason to believe otherwise. When it is discovered that was misinformation, it is on Xfinity to make it right.

I have been with Comcast TV, Internet and Phone for many years and Xfinity mobile for 2 1/2 years. I also have my business phone with Comcast. When we first switched to Xfinity mobile, we told friends and family how wonderful it is; not so much now.

Xfinity, make this right; stand by what your representative told me on January 18.

In December 2022. I signed on with Xfinity for both internet and mobile... I cancelled both services within 2 weeks and returned mobile phone to sender... And was informed I would be refunded monies I paid
I was refunded monies from the Xfinity internet. But monies from Xfinity mobile. Not
Their product was returned Dec 18, 2022 thru USPS and was informed I would be refunded monies within 2 weeks after inspection
I have reached out 3x on the status of my refund... Which I still haven't received...
Upon each conversation w/a rep... I asked to be generated an email to confirm said conversation and was informed no email can be generated
Xfinity acct number [protected] is my reference number

Within the last three weeks, I have had to cancel my cable subscription with Comcast/Xfinity no less than three times. Each time I did so, I was told that it was cancelled. Yet just last week I received a bill for a full month's subscription.
I don't understand why it is so difficult to cancel a service with comcast. My sister went through the same thing when she tried to cancel her service the last time she moved and ended up filing a complaint with the Better Business Bureau.

In the first instance, I decided to cancel my TV service and keep my internet service. I cancelled the service on-line and called to be sure that the request was received. I also returned the equipment that day and received a receipt for it. The following week, I decided to use a different carrier for the internet as well and called to cancel the service completely. I returned the equipment the same day and received a receipt for it as well.

A few days later I received a bill for another full month of internet and TV service even though I have completely disconnected from the provider and I am using a completely different service.
I called for the third time and was told that my service wasn't due to be disconnected until the 22nd of the coming month.
When I explained that my service had supposedly been disconnected since the 28th of the previous month, they claimed to have no record of that.

I am deeply concerned that it is this difficult to cancel a service and would like the Better Business Bureau to look into these disreputable practices.

Thank you.

I was contacted by Xfinity on Jan 20th about a promotion that would decrease my monthly bill by one half. The person I spoke to explained the promotion and told me that the promotion would have to be paid for 6 months in advance. They did not want my debit or credit card and that the promotion was sponsored by target, and the one half monthly bill would have to be paid for 6 months in advance. This fee was to be paid for with a target gift card.

This made me skeptical, but the phone calls were placed to a legitimate Comcast phone number. After purchasing the target gift card for $468 I called [protected] which I was told was the promotions' dept. After giving the representative the gift card number, I was contacted via text and told that there was a problem with the gift cards and that I had to purchase eBay gift cards and to call back with those numbers. I did that and then I was told that the cards had to be called in from a short distance from where they were purchased. Long story short, every time I got gift cards and called them in with the numbers, I was told that they didn't go through and that I couldn't get a refund because I had to be signed up for the promotion to have a refund issued. The representative got increasingly rude, yelled at me for not following directions and that it was not his fault if I didn't follow the directions. I asked to speak to his supervisor, and he said he was the supervisor and that there was no one in authority over him. I am now out $2806 and cannot contact Comcast corporate office to resolve this issue.

We have been a customer over 10 yrs always pay our bill well we are on hard times right not so we wanted to just keep our internet and data and let tv and the phone go we have been given the run around lied to transferred back and forth and told to keep the wifi as it is with the data also would be 122 dollars our total bill for everything is 220 dollars I cannot believe how we were treated lied to and basically screwed around I hope your company is happy because thei isnt how customers should be treated we are in hard times and you guys feel the need to gouge us like this well we will go somewhere else thats fine we are happy that we cannot affors the bill anymore but we were trying to keep our wifi. Im telling anyone who is thinking about xfinity beware they could care less once your signed on with them and when you need to talk with anyone they keep pushing automated on you or agents in india you cannot understand and lie to you. Thanks alot xfinity 10 yrs means nothing

I am POA for my Mother Emma Broadwater. We moved her back in house around February 2021 to care for her. I paid an outstanding bill left by relatives under her name and set up what I thought was her service. My mother was with me at the time of the call. The bill came in her name, but said Hello DeSheryl, which is me. When I decided to switch her service to Verizon, with the exception of her security because she was on contact/plan. When they disconnected the service, they reported the balance under my name, DeSheryl Broadwater. I have attempted to resolve the issue; going to the store and by phone. I have been advised to report as fraud. Paying the bill is not an issue, I just need them to remove from account from my name, put in my Mom's name, Emma Broadwater a should be and the balance will be paid to reconnect her security system.

In November, I agreed to a 2-year Comcast Triple-play contract costing $215.45/month. Last week, I received a revised bill, for $231.10. Two staffers at the local Xfinity store told me the increase was because Comcast's charges had gone up. I ask you, why is that on me? What gives Comcast the right to breach its own contract?

Conversely, were I to breach my contract with early termination, I would owe a penalty payment to Comcast of > $200. Why, I wonder, does the contract bind one party but not the other?

(Note: Verizon is offering to pay the termination penalty should I decide to switch to their service.)

I've been loyal to Comcast for 40 years, but loyalty has its limits.

On December 12, 2022 I contacted xfinity mobile about inadequate customer service support. I continued to experience unprofessionalism. A request was made to report the customer service representative and my service was unlawfully suspended.

January 8, 2023, I contacted xfinity mobile concerning a credit and again experienced a multitude of customer service challenges. The call kept ending then I would have to call back. This was beyond unacceptable service for a business. When I reported the challenges my cell phone service was unlawfully cut. I went several days without service. The was the second devastating and traumatic experience. I am disabled with multiple medical changes additionally I live alone. There were three credits that were absolutely warranted in the duration of three months. $50.00 credit, $35 credit, and a $15 credit for incidents regarding my account. On 1/13/2023, I contacted xfinity mobile about an inaccurate email received by Roberto from comcast. As I waited two hours to receive customer, I became victim of yet another horrendous incident. All while trying to get help. Not only did I not receive assistance, after multiple awful interactions with low service and under qualified representatives. My phone service was unlawfully interrupted for the third time. Phone service is essential. This repeated and targeted violations are dehumanizing and against consumer rights. I have had many medical emergencies and I am still recovering from a medical procedure. These actions hare highly questionable and unethical.

Please investigate these unlawful and heinous actions. Launch a criminal investigation immediately.

Thank you!

[protected]@aim.com

[protected]

1/9/2023

I have been trying to get assistance for the past week. I have no service to call. I have serious medical conditions. The past three days I have utilized xfinity chat which turns out to be far worse than the poor customer service.

Please assist!

https://www.xfinity.com/xfinityassistant

I have learned that success is to be measured not so much by the position that one has reached in life as by the obstacles which he has had to overcome while trying to succeed.

Booker T. Washington