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2.8 184 Reviews

Coast Dental Services Complaints Summary

81 Resolved
102 Unresolved
Our verdict: Dealing with Coast Dental Services, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Coast Dental Services reviews & complaints 184

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4:26 pm EDT
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Coast Dental Services caused loss of viable tooth & thousands of dollars

I went to Dr. Chen He, an endodontist with Coast Dental, for a simple root canal. To start the Xray machine didn't work and staff had to call for tech support to get it working. Then I was in the chair for 5 hours for a root canal. Dr. He completed it, took an xray and found she hadn't gone to the end of the root so she took the filling material out and continued drilling. I was in a great deal of pain for the next few days, which didn't seem right. I went back to my dentist to have the crown installed and he took an xray to check the root canal when he heard where I went. There were gaps in the filling material in the root of my tooth and I was referred to another endodontist. He took state of the art images that showed Dr. He had drilled through the root and there was filling material extending out of my tooth and into my sinus cavity - she had even drilled into my sinuses and pushed a pile of the filling material up into it. When they removed the temp crown blood poured out and I was informed they could not save my tooth because she had compromised it. I then had to have it pulled and go through a sinus lift bone graft and implant, costing me thousands of dollars. When we contacted Coast Dental they paid part of the insurance payment back to the insurance company, but because I wouldn't sign a release of liability, they refused to return the money I had paid - which according to my insurance they over collected. We were finally put in touch with their insurance company after months of calls and then the insurance company "lost" the claim every time we called back to check the status. I just wanted to be reimbursed for the expenses she caused unnecessarily. We have never received a payment from them and have now had to go and file a small claim against them to try and recoup our losses. I would not take my dog to have it's teeth cleaned at Coast Dental. It is unconscionable that they could have such complete disregard for the welfare and satisfaction of their patients. They are not accountable and don't care.

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1:57 pm EDT
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Coast Dental Services petient credit refund

Hello,

Coast Dental owes me $140.50 from the 03/06/2013. Stacy (the office manager at the Wesley Chapel location) refuses to tell me her supervisors name. I had dental work done on the 4th of March. The front office told me that I was responsible for 100% of the work, as my insurance would not cover it. I paid using my credit card. My husband contacted our insurance provider and realized that they do in fact cover 50% of the procedure. I contacted the dentist office and said they would submit the information. Coast dental submitted my claim to my insurance and was paid MY 50% that was owed to ME. I called Coast Dental multiple and Stacy(office manager) told me that once they got the check, it would take 12-14 weeks before we would see a refund. On 06/03/13 I called Coast Dental to check the status of my refund and Stacy replied that she did not know that we wanted a refund. I had called multiple times afterwards and Stacy (Office Manager at the Wesley Chapel location) told me that she submitted the paperwork for refund on 06/18/13 (over two weeks after I asked her for the status of my refund) and she said it takes 12-14 weeks to be credited back on my credit card I paid with. On 07/26/2013 I called to inform that my credit card information was stolen, and Stacy ( The office Manager in Wesley Chapel) told me that I need to submit a letter from my bank that I have cancelled my credit card to submit it to her office and that I will not be getting a check mailed to my address as I wanted. I have been trying to reach the corporate office and patient relations of Coast Dental in Tampa and I always get voice mail. I have left multiple messages for somebody to call me back about the status of my refund and that I want to make sure I will get a check in the mail, since I have cancelled my credit card. I have not received any response from Coast Dental and Stacy the Office Manager at the Wesley Chapel, FL location told me that she cannot help me with anything else and refuses to tell me her last name and who is her manager. So It would take an additional 12-14 weeks or they will never pay me back ?

Please, help with this issue or recommend who I should contact.
Coast Dental owes me my credit balance refund and I 5 months after I still cannot get my money back…

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Corky Willis
, US
Sep 19, 2023 1:17 pm EDT
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They are the worst

Coast Dental, Yevonne Dorrian, Peachtree City Georgia owes me $800 for a crown they never produced and refuses to even return phone calls.

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Bernard Vanderhorst
, US
Jan 08, 2021 5:06 pm EST

any one having promblem with dental costal do not call there florida number [protected]) here is the number to cal [protected] when you call they may hand -up but you must repeat calling. and they will answer. that number solve all off my refunds or any promblem you my have with coastal dental so call that number.[protected] .

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DON'T CHEAT ME
Orange Park, US
Apr 29, 2014 1:03 pm EDT
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This is exactly the situation I'm in. I was overcharged for a cleaning according to my dental insurance rep even though I received a bill for an additional $416. That would put the cleaning at over $800! Outrageous! When I called I was told I still owed money on the visit. Then my insurance rep called the office and NOW I'm due a credit of $160. They say it will take 16 weeks for me to receive it! WHAT?
DO NOT USE COAST DENTAL! THEY ARE COMPLETELY UNETHICAL

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3:19 pm EDT
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Coast Dental Services hold onto your wallet

I needed 2 crowns. I decided to use this outfit since they were in-network with my insurance. Dentist made me wait an hour, didn't speak during the procedure — at least to me. After drilling down the tooth, the dental tech was allowed to handle putting on the temp crown. It was a mess. So, I go back for the fitting and the dentist actually did the work. Still not much talking. During the visit I was completely x-rayed, checked for oral cancer, and my gumline was measured. Dentist comes back and says i'll need two more crowns and a deep cleaning/treatment of the gums. All for the low, low. Price of $4, 000 (yes, that was tongue in cheek) now, i'd just been checked over at my regular dentist and they didn't find anything beyond the two crowns.in short, this place is a rip off. Stay away. (typing in all caps is considered shouting).

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7:45 pm EDT
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Coast Dental Services $10,000 and teeth are falling out within a year!

I have spent over $10, 000.00 to have my lower teeth crowned due to wear from 56 years of use with coast dental Vero Beach and my "NEW" teeth have been falling out and are now decaying due to improper dental practices. I have had 3 different dentists within the group, the last 2 complaining about the work that each other had done. I have been going back and forth with these barbarians for almost a year now after the 3rd dentist told corporate to give me a refund because they did an improper job in Vero. HE WOULDN'T EVEN CEMENT MY TEETH BACK IN BECAUSE HE SAID I HAD DECAY BELOW THE GUM LINE...THIS WAS 6 MONTHS AFTER THE PROCEDURE! While visiting Tampa I stopped by their offices Monday with the hope of getting some type of closure without threatening anyone. I am a very civil person. I was surprised to see that the MAIN doors to the corporate office are kept locked. I knocked and was let in by the new employee. She didn't know any better. I waited for 20 minutes only to be told that no one would come out to speak with me from behind fortress #2! That's when I told her to tell them that I would not leave until someone would review my case with me since they never return phone calls. That's when security was called and I was escorted out. I am currently working with the Florida Department of Health, Humana Insurance, and others to make sure that they cannot get away with this type of conduct in the State of Florida. READ THE REVIEWS ON THEM...YOU'LL BE AT IT FOR A WHILE. I believe that their CEO is a VETERINARIAN, not a dentist but you might check on that one for yourself. (If that's the case it's no wonder they don't know how to take care of people!)
Please do your homework before you go to these people. They oversell everything, under staff everywhere, and abandon you after milking you and your insurance company for all they can...THEY MUST BE STOPPED!

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Billy Malone
Tamps, US
Nov 12, 2013 1:11 pm EST

The place is a boiler room operation. All about money first and lasr

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kelleron Baxter
atlanta, US
Jun 10, 2013 8:00 am EDT

they must be stopped tell everyone you know, word of mouth is the best revenge. File with the State of Fl dentistry board and/or have an attorney send a letter of complaint to corporate. Hurt them where it counts.

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11:26 pm EDT
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Coast Dental Services terrible dentures

My dentist was the most arrogant man you could meet. The teeth extraction was great but the dentures are terrible. He moved to another location and I was told I had to go to the new location for re-alignment. I have to put so much goo on my dentures at night I have to scrape it off. Without the goo my dentures will fall out. Someday when I can afford new dentures I will have to get them. It is terrible! I would never recommend them to anyone else.

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yetmost
saint johns, US
May 22, 2013 11:50 am EDT
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high pressure to apply for loan to do the work they recommended..I could not wait to get out of there after almost two hours of prodding and probing.

Will not return...

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1:05 pm EST
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Coast Dental Services overbilling

Have a long list of complaints about this place, but the main problem is that they tried to bill me $207 for a periodontal cleaning. I refused and walked out. Just got off the phone with my insurance company, which told me that the fee for this cleaning is supposed to be $45!

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9:48 am EST
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Coast Dental Services dental

Heed everyone else's warning. I've gone to them a few times and had a decent experience except for them rescheduling my appointments at the last minute a few times. They always try to up-sell their services but I always declined so it wasn't an issue. My wife went to them on my recommendation and I forgot to tell her to decline all the other services they offer and she left with a $733.99 cleaning. She was sold everything including the rustproofing. By the she's never had a cavity...

She wasn't told what the costs would be upfront and they explain the services as though they are mandatory. I called the office and asked them (as a long time patient) and asked if they would be willing to wave some of the fees and they stated they would rather lose my family's business than do what was right.

This same thing happened to a coworker in my office where he was charged around a thousand dollars in extra services for one appointment.
They would rather gouge you once then retain you as a long term customer. They are a corporation.

Support a local dentist and small business and don't use them. Please.

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vbs
hernando, US
Jun 11, 2013 12:19 pm EDT
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went to coast dental yesterday. had a cleaning. hygienist said I needed a periodontal cleaning. never been told this before. had a cleaning. no where to spit . in my 50 yrs of going to the dentist, they always had a bowl with water squishing in it to spit in. my teeth did not feel clean.

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9:08 am EST
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Coast Dental Services insurance freud

This dentist received payment from my insurance company on July 27, 2012 and in addition to that, I had already paid the bill in full. So, according to their own office, I am due a refund of almost $600.00 and I have been trying to get that refund since August and it is now December 2012. Every time I call, I am told that it will appear on my next statement and it never does. I have called their corporate offices in Tampa and was told that there is nothing they can do because it is a Bonita Springs issue and Bonita Springs is telling me that their is nothing they can do because it is a corporate issue. Bottom line is that they got paid twice for the same thing and are refusing to issue me a refund.

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12:12 pm EST
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Coast Dental Services liars and thieves

Going to the dentist can be traumatic enough; but this office truly turns the bad dentist visit into an art form. Due to the economy, I was unable to keep my health insurance and, therefore, hadn’t been able to go to the dentist in about 2 years. I made a joint appointment with my mother to Coast Dental in Fort Myers, FL. I was repeatedly berated, lectured and picked on during on my visit. I was embarrassed and verbally spoken about in front of everyone by the hygienist who made a giant, unprofessionally catty deal of the situation because I have tender gums and they were having a hard time poking me during the examination. I was brought to tears when told that I would need over $2, 000 worth of dental work done. Among the work required was wisdom teeth removal, a cavity, laser therapy, etc. I was repeatedly pushed to get financing and to do it now. Over the next few days, my mother was repeatedly harassed daily with 4 phone calls a day pushing for the next appointment. It was so much; she discontinued her association with them altogether. I returned the following week to have my teeth cleaning done and found that I had already been slated to have a $275 service done that I had not yet agreed upon. I walked out. I made an appointment with another dentist. This is where the shock begins. I did NOT have a cavity. I did NOT need my wisdom teeth removed. Suddenly the work I needed done went from over $2, 000 to $700! Not only that, but the new dentist was gentle and kind. Thieves and liars. Beware!Going to the dentist can be traumatic enough

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Corky Willis
, US
Sep 19, 2023 1:18 pm EDT
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Coast Dental, Yevonne Dorrian, Peachtree City Georgia owes me $800 for a crown they never produced and refuses to even return phone calls.

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Judy Bloomfeld
, US
Jun 05, 2019 4:12 pm EDT

This all sounds familiar as they also lied to me and told me I had gum disease which came on very suddenly...they keep wanting me to come back for repeated visits when all I want is my teeth cleaned and a tooth fixed...I am shocked and appalled to read all these negative comments I am running the other way now!

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Fraud in fort myers
Fort Myers, US
Mar 13, 2014 7:20 pm EDT

Amazing. They charged us repeatedly for not showing to appointments we never made. Was told my 16 year old had severest gingivitis and would have to buy rinses, toothbrushes that cost a fortune and procedures. A second opinion revealed he doesn't even have gingivitis! Fraud for sure.

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1:48 pm EST
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Coast Dental Services incompetence, unnecessary radiation, didn't get teeth cleaned!!

These jerks bugged me to death all week about my appt. they said that they could do a basic cleaning for my teeth. I filled out my paperwork the day before and faxed it to them. I arrive for my appointment on time and had to wait for 45 minutes anyway. They finally took me back to X-ray me to death, said that my X-rays wouldn't process, and that they couldn't clean my teeth. Sucking ### Coast dental will be investigated and put down baby! I'm glad they didn't get to touch my teeth now after I've seen the sheer amount of complaints!

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Coast Dental Services fraud/patient abandonment/billing practices/not providing due refund

My husband went in for dental work on 2 front teeth in May. He was told it would be $1201 up front and they would restore the teeth, do root canal, and crown the teeth. He went in for the first visit, it was discovered he had an abscess and he was provided antibiotics and told to come back. He returned in June 2012 for the root canal and was told they could not perform the root canal and he would have to see a specialist. He then requested refund of the money we paid up front to be able to pay the specialist. He was advised by Nancy that this refund would come from corporate and would take 4-6 weeks. In September, we had not rec'd a refund and we found out they had billed our insurance and rec'd payment for the root canal. Not to mention we rec'd another bill for $668 from Coast Dental. We called and have called since and have been advised that the refund takes 10-12 weeks. We were told by Jolie in September that we would not be receiving a refund of the up front fees we paid to them for the services they had not performed to date because "it doesn't work that way" and my husband would have to return to them to finish the work after the specialist performs the root canal. I filed a complaint with the BBB and in October they responded to them that they would be refunding us and our insurance company for services not performed and any expenses we incurred. When I called Jolie in the Lakeland office, she advised this amount to us is $850. So essentially we have paid $351 for them to grind his teeth away and put on temporary crowns along with our insurance company payment. We also have yet to see the refund since their start date for the 10-12 weeks has moved from June to now October. This is rediculous. We contacted news channel 8 and they recommended we try the Florida Dental Association before they get involved. This is our next step for patient abandonment, insurance fraud (billing for services not done and receiving payment), and fraudulent billing practices.

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idrankthebeach
Super, US
May 03, 2013 5:46 pm EDT

There's a lawyer looking into a class action suite against them for this stuff.

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Carol23
Bradenton, US
Feb 21, 2013 12:35 pm EST

Coast Dental in Bradenton has doen the same to me! Made me pay for dentures and services up front, $870.00, , now not doing the work and will not give me back my money! Telling me it will take 6-12 weeks to hear from corporate if I get a refund or not! How can a company be allowed to work this way? How come no one is doing anything about this when they have done it to so many people? I have contacted 8 on your side too, but no answer yet! A lawyer is next!

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6:50 am EDT
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Coast Dental Services please notify the ftc!

If you're having an overbilling and/or refund issue, please file an online complaint with the Federal Trade Commission. BBB's complaint system doesn't work, Coast Dental has an F rating, so there's no incentive to make good on BBB complaints. It's easy to file the complaint on the Federal Trade Commission's web site, and this is a neutral government agency who can investigate Coast Dental and stop them from continuing this unethical practice. We may never get our money back but we can do something to prevent others from getting victimized. The more complaints filed, the better chance of getting the FTC's prompt attention.

Coast Dental's comments to our posts implying they actually want to resolve our issues are laughable. I have been in constant contact with them since day one and they give me the runaround each time saying "Your refund is being processed". They obviously have no desire to resolve this whatsoever.

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readytosuethem
South Florida, US
Mar 11, 2014 3:24 pm EDT

P.S. Smile care is Coast Dental

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readytosuethem
South Florida, US
Mar 11, 2014 3:15 pm EDT

http://www.consumeraffairs.com/dentists/dds_ca_smilecare.html
Office of Clovis, CA on Jan. 25, 2013

As a former employee of SmileCare in Clovis, this has to be the worst experience ever. I left after only 4 months on the job, as office manager, because of the fraud, fraudulent information given to patients that they all need deep cleanings and everyone seems to have periodontal disease beginning the first visit. The District Manager is even worse; she actually admitted it to me that patients that have pending requests of refunds will never get them, no matter what. The other office managers are ghetto and belong in this type of setting. No wonder this is why it's called SmileCare/Coast Dental. Don't let the name fool you; it will always be a hungry business to increase production.This corporation is not the least bit concerned about your well being or health; all they care about is money. The accounts are so screwed up that there are multiple people that are being submitted to claims without the proper notice. I had calls after calls that I had to quit because I couldn't take the ignorance or the fraud from this company. This company has no clue what they are doing, beginning from the RVP, District Manager, and then to the staff. It's horrible. Take it from me, do not come here ... ever!

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temelkoz
Wesley Chapel, US
Jul 29, 2013 1:54 pm EDT
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Hello,

Coast Dental owes me $140.50 from the 03/06/2013. Stacy (the office manager at the Wesley Chapel location) refuses to tell me her supervisors name. I had dental work done on the 4th of March. The front office told me that I was responsible for 100% of the work, as my insurance would not cover it. I paid using my credit card. My husband contacted our insurance provider and realized that they do in fact cover 50% of the procedure. I contacted the dentist office and said they would submit the information. Coast dental submitted my claim to my insurance and was paid MY 50% that was owed to ME. I called Coast Dental multiple and Stacy(office manager) told me that once they got the check, it would take 12-14 weeks before we would see a refund. On 06/03/13 I called Coast Dental to check the status of my refund and Stacy replied that she did not know that we wanted a refund. I had called multiple times afterwards and Stacy (Office Manager at the Wesley Chapel location) told me that she submitted the paperwork for refund on 06/18/13 (over two weeks after I asked her for the status of my refund) and she said it takes 12-14 weeks to be credited back on my credit card I paid with. On 07/26/2013 I called to inform that my credit card information was stolen, and Stacy ( The office Manager in Wesley Chapel) told me that I need to submit a letter from my bank that I have cancelled my credit card to submit it to her office and that I will not be getting a check mailed to my address as I wanted. I have been trying to reach the corporate office and patient relations of Coast Dental in Tampa and I always get voice mail. I have left multiple messages for somebody to call me back about the status of my refund and that I want to make sure I will get a check in the mail, since I have cancelled my credit card. I have not received any response from Coast Dental and Stacy the Office Manager at the Wesley Chapel, FL location told me that she cannot help me with anything else and refuses to tell me her last name and who is her manager. So It would take an additional 12-14 weeks?

Please, help with this issue or recommend who I should contact.
Coast Dental owes me my credit balance refund and I 5 months after I still cannot get my money back…

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Coast Dental Services unable to get refund

Like others posting complaints about Coast Dental, I have also been overcharged and I'm getting the runaround in receiving credit. I discovered the overcharge myself when I reconciled my insurance statements with my Coast Dental bills. First I was told it would be 6 weeks, then 8 weeks, then 10 weeks, and now 14 weeks. I have filed a complaint with the Federal Trade Commission and I urge anyone else who has been victimized by Coast Dental to do the same. The FTC won't try to get your money back but if they receive enough complaints they will investigate Coast Dental. I'm past getting my money back. I want Coast Dental to be held accountable for their actions.

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Naples patient
Naples, US
Jan 24, 2014 9:42 am EST
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We have been waiting 7 months for a refund. Not only did they over charge us based on the insurance company's fee structure, they also kept claim checks that did not belong to them because we had OVER paid them in advance and in full. Checks should have come to us. However, over $2, 000 is owed us. The insurance company has actually written to the local office and am waiting to see if we must take legal action if they don't comply. There is no judge on this earth that would believe they can't put a credit through on a credit card immediately. If they can charge the account, they can credit it. They told us 14-16 weeks. Then 18 weeks. Now they refuse to process the refund at all. These people probably have no funds and are just thieves. They need to be stopped.

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Rebecc King
winter haven, US
Nov 02, 2012 12:08 pm EDT

Be warned as usual with Coast Dental, you call the number above and get voicemail. They NEVER return calls! I cannot give up on $1201 they have of mine and most of the services not rendered. They have told us $850 refund is coming but the start date for the refund processing time frame is a moving target! We have been waiting since June.

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Coast Dental Services refund owed

Had extensive dental work done almost a year ago. found out just 3 months ago that i had a refund of $227 coming and I submitted the paperwork needed to get this refund, to no avail! call the office in port orange, florida weekly and keep getting the same answer...it's been processed! now, they just take meaages and don't return my calls! gonna refer to BBB! pretty obvious i'm out the $227! DON'T go there!

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Coast Dental Services billing fraud

I had a regular cleaning appointment in March of 2012. I was told what my co-pay would be and I paid that with my FSA card. I was informed 4 months later that I had a $57 credit on my account. When I asked why I wasn't told of the credit, the response was we hold the credit for any future services. I have been trying to get a refund since July 26, 2012.

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Coast Dental Services over charged still no refund

was over charge almost 1, 000$ for dental services for myself and my family. have been trying since March to get a credit applied to my credit card or a refund check, but keep getting the run around! does anyone have any ideas as to what my next step should be? i called a law office but a retainer fee is more than the money i'm due back from coast dental...

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Coast Dental Services overcharging and slow refunds

On 9/5/13, went to Coast Dental as my tooth had turned dark. Was told it was fractured above the gum line and would have to be pulled. Tooth was actually pulled by the definition of a "simple extraction"; no stitches, no problems, tooth was in one piece. Was charged for a surgical extraction (twice the cost). I sent a letter complaining and asking for a refund for the difference. On 9/13/12, I received a call stating refund was authorized by dentist. On 9/25/12, was told by Patient Relations that it would take 13 weeks for a refund of $56. UNACCEPTABLE! Was treated rudely once I expressed dissatisfaction with charge. Prior to actual extraction, was presented with an estimate for "partial" in the amount of $2, 700. I crossed out that part. It would seem this is an ongoing problem with Coast Dental. Anyone having work done at Coast should research the dental codes to see if all work charged for was necessary.

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Coast Dental Services bait and switch sales tactics

Went in 3 weeks ago for a consultation, was told I needed a deep cleaning. I was quoted and given a estimate for $219.00. Went back today for the cleaning, as soon as they put you in the chair the selling starts! All of a sudden I need special antibiotics, and other stuff not mentioned in the original consultation. As I am sitting there with the bib on they want me to sign off on $484.00! I would not be up-sold. This should have told to me at the fist consultation. They are a large corporation and focus on sales not dentistry! It was like buying a used car and going into the back room. When I got home I looked them up on the net and found a ton of complainants for the same type of tactics. Stay away! You should be able to trust a doctors office!

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Coast Dental Services replaced tooth, cost over $700 and still look weird.

I went in to get the tooth fixed from bad work done in 2010. I told them I was embarrased to smile. They said they could fix it but that my insurance would not cover it to be redone. I paid full price to get it fixed. They had a mold sent out and it came back still looking giant. The gum part was still too small and the color of the fake gum part at the top of the tooth was a little light too. The dentist said he would get it fixed. He said he would have the fake gum part of the tooth enlarged and its color a little darker to match my gum better. They sent it back and got another one. The color of the fake gum was even lighter than the first one. I mentioned it to the assistant and she said they can't change the color. I complained and if it could be fixed. She said she would get back with me after she checked on it. She did not. I had to call her. I told her I was not happy and was still embarrased with my smile. It looks like a freak show. She said she would check with her office manager and get back with me. She did not. I cancelled my next appointment for other dental work. They had no intentions to do anything about it and leave it that way.

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Coast Dental Services reimbursments and refunds

I went to the Coast Dental location off Cascade. The service was prompt and courteous. However, there were issues in billing and I paid in full using my CareCredit Card. Insurance sent reimbursement for services to Coast Dental. I have been awaiting credit to be applied to my CareCredit account since late January. I have called the corporate location in Florida several times to speak with an operator. I am always transferred to someone's voicemail NEVER to have any call returned. It is now mid July. AVOID COAST DENTAL!

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Update by Pissed Coast Dental Patient
Jul 19, 2012 9:17 am EDT

WATCH OUT!

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GECapitalCares
Tempe, US
Jul 20, 2012 7:08 am EDT
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**To expedite a response, please provide Reference code DM 072012_cb_Anon**

We would like to look into your concern. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

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Contact Coast Dental Services customer service

Phone number

+1 (813) 288-1999

Website

www.coastdental.com

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