Menu
Wyndham Vacation Ownership Customer Service Phone, Email, Contacts

Wyndham Vacation Ownership
reviews & complaints

www.clubwyndham.com
www.clubwyndham.com

Learn how the rating is calculated

2.0 295 Reviews

Wyndham Vacation Ownership Complaints Summary

72 Resolved
223 Unresolved
Our verdict: When using services from Wyndham Vacation Ownership with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Wyndham Vacation Ownership has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Wyndham Vacation Ownership. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Wyndham Vacation Ownership reviews & complaints 295

Sort by:

Newest Wyndham Vacation Ownership reviews & complaints

ComplaintsBoard
H
12:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership Waste of my time!

My husband and I went to Vegas and were approached by a lady just inside of Luxor. We had not even been on the ground and hour. This women promised us so many things and just an hour of our time. The next day we went to hear them out and it took over 3 hours. We had 4-5 salesmen in front of us pushing us into something we really did not want. The last guy was extremely rude and obnoxious to us when we final had to raise our voices. He was so rude that we did not end up getting any of the free S*** they has promised us to begin with, including our deposit! This is time from our vacation we will never get back! Highly disappointed in the industry!

Claimed loss: $50.00, our Uber cost and our time which we can never get back! (Priceless!)

Desired outcome: I phone call with an apology and compensation!

Confidential Information Hidden: This section contains confidential information visible to verified Wyndham Vacation Ownership representatives only. If you are affiliated with Wyndham Vacation Ownership, please claim your business to access these details.

Read full review of Wyndham Vacation Ownership
View 0 more photos
Update by Heather Swift
Mar 14, 2024 12:38 pm EDT

It is so funny depending on what review site you are on with Wyndham. 5 Stars, that is funny!

High pressure sales tactics and rude beyond belief! After the 3 hour dog and pony show that was suppose to be only an hour of our vacation. We were never given what was promised to us. We are out the deposit and Uber fare. The last gentleman was so rude to me that my husband refused to obtain what was owed to us because we felt threatened.

I will never go away and stop writing reviews until I receive communication!

Hide full review
ComplaintsBoard
B
11:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership Financing

They tried to get me to finance my ownership when I was paying cash for my ownership. The salesman had the paperwork ready and signed for us to pay 72 years not months worth of payments. Luckily I paid cash for our ownership because we didn’t even know what was about to happen. They also never asked me if they could help us in anyway not apologize for anything. Paid 30k for something I haven’t even got to see or stay because of the cost and availability but I paid cash so cost and availability shouldn’t matter at all.

Claimed loss: 35,000

Desired outcome: 75,000.00 And to be able to stay at the resort we purchased.

Confidential Information Hidden: This section contains confidential information visible to verified Wyndham Vacation Ownership representatives only. If you are affiliated with Wyndham Vacation Ownership, please claim your business to access these details.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
E
9:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wyndham Vacation Ownership - Opportunity/presentation to purchase

On June 29, 2023 we attented a presentation, which we were convinced to do after booking a room at the Kingsgate that did not require it. We figured a 1.5-2 hr presentation wouldn't be a big deal and the properties in the area seemed nice. The challenge was that me and my wife traveling with our 3 children, attending a presentation that if dragged out...

Read full review of Wyndham Vacation Ownership
ComplaintsBoard
J
11:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wyndham Vacation Ownership - Timeshare

I would like to be a member of this lawsuit against Wyndham . We bought a timeshare on 5/08/2019. We were traveling before our son had his operation at the Mayo Clinic in Phoenix Az. We kept telling them we had to go, we were not buying. Finally they convinced us to purchase. We were told the monthly maintenance fees rarely go up. They have gone up to 92...

Read full review of Wyndham Vacation Ownership
ComplaintsBoard
B
8:30 pm EST

Wyndham Vacation Ownership baymont Inn Selma AL

I booked a 6 night stay, checked in on 3 December 2023, I was issued a room that smelled bad, cockroaches, no toilet paper and paint coming off the celling, as well as dirty doors and walls. The tv would not work, I called the deck and was told that the maintenance man was out and would be back soon, 2 1/2 hours later, I was told he was not coming. I called the office about the toilet paper and was told to walk to the office and get some.

The next day, I was called and asked if I was going check in, I informed the caller that I had checked in the night before.

I told the person about the issues, and I was offered to change rooms, I accepted, and I was given a new room, with all the same issues, including the tv that would not work, there was a guy in the office who came to my room and fixed it, that's the only issue corrected. 

This is the worse hotel I have ever stayed in and I am very disappointed in this experience, and can't wait until I can get out.

Very Very Poor

Desired outcome: Get this place right, to the standards of Wyndam

Confidential Information Hidden: This section contains confidential information visible to verified Wyndham Vacation Ownership representatives only. If you are affiliated with Wyndham Vacation Ownership, please claim your business to access these details.

Read full review of Wyndham Vacation Ownership
View 0 more photos
Hide full review
ComplaintsBoard
R
2:47 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wyndham Vacation Ownership - Title/owner changes due to death

In February, I called to report to Wyndham that my mom passed away and to make payment on her timeshare account to keep it active for our family. The operator informed me to first submit death certificate to [protected]@wyn.com. As soon as I received the death certificate in March, I sent them on 3/14/2023. When I called in April (multiple times) to...

Read full review of Wyndham Vacation Ownership
ComplaintsBoard
R
4:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wyndham Vacation Ownership - Wyndham Star Island

We’ve been Club Wyndham owners since 1999, but aren’t normally compelled to leave a resort review. I booked 3 suites to accommodate the family that traveled with us. We sought early check in for 2 suites. Daniel manned the front desk, was able to check us in early for 1 room and he completed the precheck for the 2 room. Daniel said that I would receive a...

Read full review of Wyndham Vacation Ownership
ComplaintsBoard
C
11:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership Baymont by Wyndham Fort Morgan

First they charged me for a night I was not there. I asked they move the night so I could get my 3 days worth and they refused. This was a blessing from God because the room had bed bugs! I have never had this problem before at any Baymont by Wyndham. I am sickened...

I wish to have my money refunded. I stay at the Baymont by Wyndham all over the country. I am a corporate member. I travel 10 months out of the year and this was the worst experience I have had from Wyndham. For the amount of money per night this should never happen!

Desired outcome: REFUND!

Read full review of Wyndham Vacation Ownership
View 0 more photos
Update by Cat&Mouse
Sep 22, 2023 12:49 pm EDT

First they charged me for a night I was not there. I asked they move the night so I could get my 3 days worth and they refused. This was a blessing from God because the room had bed bugs! I have never had this problem before at any Baymont by Wyndham. I am sickened...

Hide full review
ComplaintsBoard
T
8:21 pm EDT

Wyndham Vacation Ownership Exiting timeshare

I have had a Club Wyndham timeshare for less than a year. Initial purchase Dec. 30, 2022. Went to Bonnet Creek for Labor Day weekend 2023. Was asked to do a survey to update information, became a complete mess with telling me what I had heard in my first meeting and that I knew I was going to need to update my contract. Complete lie. I have requested an exit, have paid in about $8000 towards my contract. They want to give me $511 if it is resold the first month, and depending on if later it will be additional added. All o want back is my initial down payment of $4700. They have lied, they are a complete scam. Not worth the hassle. Customer service is horrible if you do not want to continue to purchase more. It is not ownership. The two sales people in the second meeting completely unprofessional. Will never support Wyndham again.

Desired outcome: I want my down payment back before the end of this year. They will easily reassign my contract through predatory practices.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
J
11:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wyndham Vacation Ownership - Your front desk staff

I am writing to you in regard to a pretty bad experience I had, while attempting to check into your hotel on April 2nd. I’ll try to keep this as short as possible. I tried to check in on April 2nd, for a hotel room with which I had previously pre booked and prepaid for. This was at your Wingate hotel in Athens, GA. I was immediately met with disrespect, by...

Read full review of Wyndham Vacation Ownership
ComplaintsBoard
C
4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership Timeshare

In 2015 we were not provided with the complete and accurate needed to make a knowledgeable business decision and purchase of points. On Aug 11, 2023 we found out that in 2015 the number of points needed to reach silver VIP status was 400K points. We were sold 126K points, only enough points to bring our account balance to 371K. We were not informed that the threshold was 400K points to reach silver VIP. Instead of offering us a 155K points package we were given bonus points to give us temporary VIP status for 2 years. We now believe this was done so that in future years they could approach us again to buy another large quantity of points in order to get to the VIP status. If we had been informed of the 400K threshold we would have purchased the 155K points needed to get to the 400K silver VIP status. Now we are facing several hurdles to get to the VIP status our points entitle us. We cannot be grandfathered into the 300K Bronze VIP status. We cannot buy a small quantity of points to get to 400K. And the silver VIP is now 500K points which is a significantly large investment. We were scammed in 2015 when Wyndham took over Shawnee resorts and started switching to points packages. They used unethical sales practices designed to over sell us points and prevent us from getting the benefits we deserve.

Additionally we have been subjected to the following:

• Try to sell us more points when we don't plan to use them so that we can rent the unit to earn money to apply to the maintenance fees

• They deceptively lure us into presentations stating it will only take 60 minutes, but always walk away for extended periods of time which cause us to stay multiple hours

Desired outcome: Exit or status upgrade

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
H
12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership Time Share

Hi, on October 12th of 2018, I was vacationing in Vegas with my wife, I was approach by Windham time share recruits, they offer us, tickets for shows, $200 voucher for slots machines in specific Casino. that was tempting enough to go to their seminar, after 1.5 of video Question & answer, they brought us around the different packages, soon after they brought us to a room where they pitched their sale, after going back and forth for 7 hours, letting them know I could not afford it, the Manager came in persuade me with $120 a month deal as she called it. biggest mistake I ever done. now I been sued.

Desired outcome: awareness of Windham Timeshares.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
R
9:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership Timeshare presentation

Before beginning the presentation, I asked and was told that I could use my 3 day/ 2 night stay in Wisconsin Dells. I was told this by 3 separate supervisors onsite. I explained that I was currently on a family vacation (that we take ever 10-15 years) and there was no way I could take another out of state vacation! Before I even signed up for the presentation I was assured that this would be taken care of!.. The presentation was to only be 45 minutes long, however it was over 2 1/2 hours. I tried to redeem my package. and was then told I could choose the locations I which I was told I could. Somehow I was given a SouthWest package and not the package that included Wisconsin Dells as I was told I would get. Now I have to wait another 72 hours or longer to see if I am able to obtain that and get it corrected.

Desired outcome: I would like to have the package i was promised before , during and after the presentation!!

Read full review of Wyndham Vacation Ownership
View 0 more photos
Hide full review
ComplaintsBoard
D
4:41 pm EDT

Wyndham Vacation Ownership Wyndham certified exit program

We were silver VIP owners with 4 contracts. The 1st two contracts are under my husband and my names. In May 2014, Wyndham advised us to buy a 3rd contract in order for our daughters to be added to the account as owners. We were told Wyndham would change the membership to include 4 people and all 4 people would be able to use the points. However, the promise was not fulfilled.

In February 2018 we went on vacation to Las Vegas, and we brought up the issue, but it was never resolved. Instead, Wyndham said that we needed to buy another timeshare (sign a 4th contract) in order to upgrade to Silver VIP in order to have all 4 owners use the points. With all 4 contracts, the 4 owners have been using Wyndham without any issues for more than 5 years.

In early 2022, I have been going through the process of returning 1 contract back to Wyndham through the Certified Exit Limited Edition program. Per Wyndham’s Certified Exit Limited Edition program advisors, it was suggested to give the bi-annual points back first and it was stated that I would not be downgraded to Bronze VIP. I took their suggestion but the entire process lost me 168,000 points and VIP status. According to their advisors, we should have stayed at 336,000 points and be downgraded to Bronze VIP status. I have filed a complaint against this but there has been no action taken on their part. Because this process has been so difficult and we still do not have what we were promised, I have decided to give up the remaining 3 contracts at once. I have called Wyndham 5 times to confirm that the new contract would include all 4 members. In all 5 instances, Wyndham confirmed the inclusion of all 4 members but refused to send us any written confirmation of our conversations. A Wyndham Care Specialist has emailed me saying, “You will keep the same member number but will have a new contract number once the cancellation of the 3 contracts below have been cancelled out.”

We applied for the Certified Exit Limited Edition program in early February 2023 and it was approved on May 17. Wyndham only included 2 people in the membership. When we asked about this, they said it would take 3-5 days to make the changes. After 5 days, we emailed and called and were told it would take 5-7 days, after 7 days, it was 2 weeks, and after 2 weeks, it was another 10 days. Wyndham has still not added the other 2 members to the contract which has prolonged the completion of the new contract, and we have been paying the maintenance fee during this 2-month process.

Read full review of Wyndham Vacation Ownership and 1 comment
Hide full review
1 comment
Add a comment
E
E
EdWeasel
Goodyear, US
Aug 20, 2023 11:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I tried to give back me Orange Tree interval. I had tried in early 2022 to contact someone who could talk to me about this. Impossible. Then in late 2022 I tried again to call and email someone to help. Finally, in 2023 someone got back to me with a program with deeding the interval back. Great. But months later (after considerable paperwork), Wyndham said NO, I had not paid the current the 2023 maintenance fee. Well, I had tried and tried in 2022 to talk with someone, so I am giving up on Wyndham. I am not paying anything. I told them, "You guys can do whatever you wish. Goodbye."

ComplaintsBoard
F
2:23 am EDT

Wyndham Vacation Ownership Timeshare sales

Do not attend any of Wyndham presentations as they are complete lies. The latest one was where they told everyone that Wyndham owners voted to increase their inventory so they said they brought new inventory to have more expanded opportunities for travel (Lie 1). Actually they bought a travel company to sell you hotel rooms or rental cars. So Wyndham stated their stock holders voted to have this new product (Lie 20). The stockholders are actually Wyndham employees to ensure that any votes go in the direction they want, not the owners who own a few thousand points. Then the sales agent then tells you that because they purchased the travel company, to pay for it, all the owner's maintenance fees are going up by 50%, unless of course if you purchase more points (points that have no value) than you are grandfathered in and your maintenance fee does not go up. I wonder why the sales presentation is never recorded but the signing of the contract is recorded. Is that so that Wyndham can denied that no such thing was said. Now if you complaint they referred you to the exit portal where they will be glad to take your tens of thousands of points and give you nothing in return except a piece of paper thanking you for making their upper management rich with your money and take those points and make them even more money again and again. I would love to book wyndham resorts all over the world and sit in their sales presentations and tell the true to each person in the room the real truth about Wyndham.

Desired outcome: Like in the movie, denied, denied, denied. How many times do we have to tell you.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
T
1:08 pm EDT

Wyndham Vacation Ownership We can not exit the Wyndham Club contract.

This is the letter I have been sending Wyndham Since March 1o 2023

Attached is my "Mutual Release of Liability"

Please review the form and take the "Third Party Contract" off my contracts.

Also attached is a copy from USPS Tracking that shows Wyndham  has done nothing to help me since March 10 2023 when W. Williams signed for my mail at 6:00pm.  Included in that envelope  was a copy of the "Mutual Release of Liability".  I am wasting $569.75 on maintenance for every month that Wyndham does nothing. If I was at a resort buying a new contract this would be done in three days.

I have called many different Wyndham offices to get this moving without any results.

Please Help us.

Gary and Emily Nulph

1833 Blackberry Ln, Orrville, OH 44667

[protected]

[protected]@gmail.com

Contract [protected]

I am trying to sell or Exit our Wyndham contract since January 2023. Buyers or Wyndham will not proceed because I was Spammed into a third party contract. I have send the third party contract cancelation letter but have not had any progress

Thanks for any help.

Gary Nulph

[protected]

[protected]@gmail.com

Desired outcome: Get out of contract.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
J
2:41 pm EDT

Wyndham Vacation Ownership Lost payment history for maintenance fees

On or about Sept 2022 Club Wyndham installed a new payment collection system. During the migration from the old system to the new they lost owner payment history and auto-pay information. on or about Oct 2022 I received my first "collection" call for unpaid maintenance fees. It was a total surprise because I was on auto-pay. I disputed the debt and was asked to send copies of bank statements to prove payment which I did. No response. Then another collection call and was asked to send copies of bank statements, I was told I sent the original e-mail to the wrong address (I sent it to the address I was given). I sent again to a different e-mail address, no response. Then another collection call where I was threatened with legal action. Again I disputed their claim of 4 months unpaid maint fees and was told I needed to send credit card statements in addition to the bank statements which I did, no response again. I believe I owe them one month but they will not repond. Then I recived another threatening collection letter. My account is locked, I cannot reserve stays, I lost points at the end of March because my account is locked all the while paying maintenance fees every month. One of the employees told me this happened to "hundreds" of owners.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
M
12:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership Management

The last few visits to Wyndham properties have not been good after meeting with your sales teams. The Legacy in Tempe, Az.,The Desert Blue in Vegas,and the resort in Destin,Fl.

The latest stay was at The Legacy in Tempe, Az. where they showed me an offer I was supposed to see over a year ago. No one at any of the resorts told us about. The offer they showed me was to sign my deed over and put me in a trust and I would have to pay 25k. The sales guy would not let me have a copy of that when i was ready to leave because the sales teams I had talked to in the past visits had been dishonest with me.They just wanted to sell me more packages that I didnt want. they said they were not making any money on me because I own Hawaii. I am very disappointed with your sale teams as they hide information from us so they may benefit. I love the properties and the people who work there but your sales tactics suck. Thanks Mike& Carlea Carlson

Desired outcome: I want my maintenace fee to stay the same or I want an additional 150,000 points to justify the 100.00 a month increase.WE look forward to hearing from you.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
K
5:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership Salespersons Unprofessionalism.

We are not happy about what went on at our tour! The sales person (Will) was not professional. It started off just fine but when we said we weren’t interested it went bad fast. He made comments to my wife about being too old to be able to enjoy a condo. Also said to her that we could purchase it for our grandkids because she was so old they’ll be able to use it. He ended up complaining about being stuck in Destin and how he hates it. I sold for a living and this was one of the most unprofessional sales jobs I’ve ever witnessed.

It was disgusting.

Desired outcome: Teach your people to handle rejection. Also, we are considering making Wyndham our last choice going forward.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
H
6:19 pm EST

Wyndham Vacation Ownership Charging expired card, but won't update card information

My card expired they say their system won't update card information until I am current on my maintenance fees, but their system is still auto drafting the timeshares payments. However, every time I call them they tell me yes they see the payments their system is taking but don't know how when they no longer show auto draft is possible for the expired card. In he'll right now with no way out!

Desired outcome: Update card information or take back timeshare. I am done!!!

Read full review of Wyndham Vacation Ownership
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Wyndham Vacation Ownership contacts

Phone numbers

+1 (877) 393-5250 +1 (855) 421-4788 More phone numbers

Website

www.clubwyndham.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wyndham Vacation Ownership?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wyndham Vacation Ownership Customer Service. Initial Wyndham Vacation Ownership complaints should be directed to their team directly. You can find contact details for Wyndham Vacation Ownership above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wyndham Vacation Ownership. Discuss the issues you have had with Wyndham Vacation Ownership and work with their customer service team to find a resolution.