Cleveland Clinic
reviews and complaints

My experience with Cleveland Clinic has been mixed. While the medical care I received was satisfactory, the waiting times were quite long and the administrative process felt disorganized. The staff were professional but lacked a personal touch. The facilities were clean and well-maintained. Overall, a decent experience, but improvements are needed in terms of efficiency and patient communication.

This was in Cleveland Clinic Tradition, Port St Lucie, FL.

This visit was supposed to be with my primary care physician.

Indicated - Medication Review - I have no medications as in my chart

There was no "depression" screen

The nurse had asked me many questions which the APRN had duplicated and asked again. She told me the nurse did not put it into the computer so had to repeat it. I told her I was here for one reason which was to get information pertaining to Osteoporosis which I have had for many years. She said she knew nothing about it and I asked if someone could contact me who does. No one ever contacted me and the visit was a total waste of my time and nothing was gained by it. I will call Medicare to report this totally inadequate visit.

SENT THIS TO MY DR AT CCF

I made 3 on line requests for appointments last night that took 2 hrs to do-long story.  You, Dermatology (for the cyst) and ENT. 

 

    To request an appointment they do not show any of the 3 on My Chart (not even in the search box) so I had to goggle them and use their appointment button. I received an email this morning saying my request could not be scheduled because they "needed more info" and it did not say who this message was coming from. It took me a total of 3 hours today to find out what the F*#@k  is going on and who sent it-NOBODY could find my requests. 

 

   I was transferred 7 times, and put on hold on several times and disconnected 4 times!  As I said over 3 hours.  That is no joke or exaggeration. FINALLY on the last transfer she said it came from Rheumatolgy-she no idea why. So I'm set up to see you on 8/1/23

    So then I called Dermatology. They are saying they did not receive my (2) requests when I know they went through (CCF thanked me me)

For an appointment they said it could take 9 days just to get back to be. I'm sure when they or if they call it will at least another month out.   Can you refer me to Dr. Poblete-Lopez?  I chose her from the web site last night because she is also a surgeon and I don't want to be passed around to 2-3 drs when this could be taken care of in 1 trip.  Per CCF web site this may need to be surgically removed and she is a surgeon.  AS I said this has grown about 1 1/2" in two weeks, it is now 2" in diameter and getting more painful as it grows.  I'll probably just take care of this myself. (I've watched Dr Pimple Popper a couple of times).  

The third was for ENT.

Have a major right ear problem.. Quickly...almost complete loss of hearing, some blood, severe pain-ear and side of face, black stuff and a fibrous wax I've scraped out the best I could.  I clean my ears  at least 3 times a week with H2O2.   

Earliest appointment is 9/5.  I already stopped in the Brunswick urgent care.  I asked right away at the desk if they had someone there who could take care this-they didn't. Big surprise!  There was at least couple dozen people already waiting (and complaining) so I walked out.  

WTF is going on with CCF? If I ran into these issues I'm sure its a very common problem. They have become so big they are inefficient-at least for patients and give an F about patients.  I just cannot believe I spent 5-6 hours dealing with this.  

Another surprise

Thank you, 

Len Barta  

DOB

 

I live in Florida and every time I use my chart to communicate with my doctors, I have to wait excessive amounts of time for an answer, many times no answer ever comes.

I plan on leaving Cleveland Clinic all 6 doctors and go to independent doctors who give a crap about their patients.

The people working at my chart should be fired or retrained as they are useless.

In addition, I plan on a campaign to discredit all of your facilities due to the frustration you people give me to do simple things. Facebook is great for that!

I parked my car at Cole Eye Institute and had the worst experience.

The valet parking line on East 100 st was extremely long and disorganized. There are no signs that indicate which lane is for valet parking or which is for drop offs. I parked in the building entrance circle and asked for a valet. I was told that I was in the wrong line and had to exit and drive around the building and re- enter in the correct lane. I explained that my sick daughter had an appointment and would be late if I drove around again and was scolded by a valet employee named William Jordan. He motioned for me to drive around the building and re- enter. I told William Jordan that there were no clear signs indicating which lane was which. I would like to note that there were valet parking attendants that could have taken my car, but I was ignored.

Eventually after trying to ask Mr. Jordan to cooperate, I was able to get the valet parking manager to help and he had a worker take my car. Fortunately, I was able to make the appointment on time.

But that is not the end of the ordeal.

Upon leaving, I paid at the valet parking desk and was given a ticket. I waited outside for 15 mins. *My car was parked 500feet across the street at the Church lot.

After a prolonged wait I went inside the building to the valet desk and asked about my car and then to my astonishment, the desk clerk, Margarete Smith reached in her key box and on the bottom of the box she took out my keys and handed them to William Jordan, the valet from earlier and told him to get my car. I could see that the valet staff was laughing and thought that making me wait was humorous to them. A review of Camera footage between 3:12-3:40 PM on Tuesday June 27 will show the interaction. I am wearing a green rain coat.

I was shocked by the vindictive behavior and unprofessional behavior of the staff. I called for the manager, Anthony Hill and he explained that the desk clerk was in training and it was a mistake that she forgot to give my keys to a valet. Can you believe that excuse? She also told me to watch my tone with her when I showed my frustration.

I left the building and waited another 15 minutes for my car to be brought to the building. It was so egregious that I called the CC police for help because at that point the valet workers had seized my care.

After 35 minutes of waiting and begging for my car to no avail, my car finally arrived at the front of the building.

Hopefully CC will look into this matter and no customer will ever have to deal with the poorly trained valet staff and management.

Cleveland Clinic can do much better.

#1. My mother was recently released from Cleveland Clinic North due to a GI bleed. She was weak to the point she could not stand but was released to home rather than to rehab. She is 81 years old and cares for her 83 year old husband. I am on as care coordinator but received no call to discuss this. I had to travel in to town when I found she could not get out of a chair.

#2. Scheduling - Beyond rude. My mother and father reported them as rude prior. I called thinking it was age/hearing. I got similar treatment during a reschedule call. I was told I needed to hold only to hear their conversation that consisted of the weather, the accident on the corner, and that one person isn't supposed to hang out in their anymore and they got yelled at (I'm assuming for not doing their jobs and having a fun chat fest instead). Once on the line scheduling the woman was abrupt and finally just hung up on me. I called back to get a lovely person who explained there was not yet an open calendar and suggested next steps. My initial call was concerning. This comes from someone who has Hospital HR experience. You can reach me to further discuss [protected].

I've already talked to an umbudsman about this but of course it went unheard because the same thing is happening. FMLA forms should not take more than 30 plus days to receive! Then when its finally done it has to be resubmitted because info is missing. Evey 6 months I have to go through this and if there was a reputable MS Dr. at UH I'd definitely go there. Didn't have this problem when I was there!

West palm beach call center causes many issues. In my case 4 weeks to get a nebulizer inhalants levalbuterol and budesonide was not accepted by my pharmacy. Needed more information from doctors office. Many phone calls. They text neither call center or if doctor's office receives the message. No one follows up by phone to make sure pharmacy received information. This system is broken. Personnel lack the knowledge and fortitude to get myself needed medications. How many people die because of this!

dr. Faradyan's office poorly responsive to needed nebulizer inherent. Took 4 weeks and counting. Process is poor.

Once again I have been totally frustrated and disappointed in the service at Dr. Yubelkis Tinoco's practice. As I was two years ago, I am now at a loss to receive my medication because the paperwork from Dr. Tinoco's office was not FAXED to Prescription Hope. I checked with the office over two weeks ago to see where my meds were, and was told that none had been received from manufacturer and not to worry, I"d be called as soon as delivered.

I checked with Prescription Hope YESTERDAY and was told that the paperwork required from Dr. Tinoco's office had not been received even though they had contacted office several times - since January. This time, after I contacted a helpful nurse, we learned the paperwork had been done by Dr. Tinoco around Feb 7 but there was no record of the form being FAXED to Prescription Hope! I requested form be faxed immediately as I will be out of my prescription (FOR ANXIETY!) on Monday, April 3. I also requested a new prescription for interim supply be sent to Walgreen's so that I would have the DAILY medication available.

The cost of 30-45 day supply to cover me until the PRESCRIPTION HOPE supply can be accessible to me is approximately $380. THIS IS EXACTLY WHAT I WENT THROUGH TWO YEARS AGO!

I request reimbursement for this expense to me - I did all I could to ensure my meds would be available to me in a timely fashion, and once again, I am "in the lurch". This is unacceptable.

On Friday, March 17 I had an appointment at the Cleveland Clinic in Twinsburg.

The appointment was scheduled for 12:45pm but I didn't get in until 1:45pm.

My complaint is that no one in Podiatry bothered tell me why I had to wait so long. As a result I missed my ride home and my wife had to leave her work to pick me up. If they would told me why the delay I could have changed my arrangements. They told me the Clinic has no policy to communicate to the patient about any delay problems, and that they tried to get the Clinic to provide this but were turned down. You would think that someone could have come out to tell me why I had to wait so long. This may sound trivial, but it does concern me that the Cleveland Clinic has no regard for the lack of communications to their patients concerning this. Thank you.

[protected] took my 94 year old mother to ER 6am with severe pain at stoma, abdomen, etc.

The ER was full of extremely terrible looking individuals who had been waiting since 9 pm the previous evening!

Not 1 person working at the er made any effort to get out of their chair to help us! I suffer with MS, cancer, severe COPD. It was more than obvious we required assistance. Zero help attempting to take mother to the restroom and when I asked for help nothing but excuses. Cleveland clinic should be ASHAMED! Man fell in restroom because of the complete incompetence and TOTAL LACK OF CARE AND PROFESSIONALISM! Disgusting - inexcusable!

I went to a follow up appointment (from cataract surgery on Monday, March 13) on Tuesday, March 14th at the Ophthalmology Deparment. My appoint was at 9:40 am. I entered the building to sign in and was quickly told to put a mask on. I have been diagnosed with PTSD and told that to the employee. She stated she would get a shield. I told her I could not wear either due to my PTSD. She stated that you will have to leave the building. The security person on duty at that time, named Corey Harboldt stepped up to re-enforce the rule and began harrassing and bullying me loudly.

I also told him I could not wear a face covering due to my PTSD. He could care less and said, just like the other female employee, you will have to leave. He followed me into the office waiting area and proceeded to bully, harrass and threaten me by stating very out loud that I needed to leave or he would call the police. I put on a mask and he continued to bully, harrass and threaten me with calling the police. He forced me loudly to step outside the waiting room to the outdoors and continue to lecture and scold me. I explained to him about my PTSD and he verbally stated "he didn't care one bit about my PTSD or anything else. Stating the only time you are not forced to wear a mask is if you have a trach". He kept insisting its the rule you must obey!

His harrassment and his continuous scolding was unneccessary and caused me additional trauma, which I already was experiencing by even being in a medical institution which forces people to wear medical devices which in my case causes high levels of anxiety, thus total panic attack.In the Cleveland Clinic printed literature there is numerous times that the statement says: Patient's come first. Not today or with my experience. My mental condition was completely ignored and not respected. I was not respected as a patient or person and felt threatened. Mr. Harboldt interferred with me checking into the ophthalmology department stating very loudly that he wanted me to leave. Even after I succumbed to wearing the medical device.

I needed to see the physician and this "employee" was threatening to stop me because of my inability to wear a mask. I realize "the rule" at the Cleveland Clinic, yet there are not exceptations no matter what your mental status is and the "rule" causes so much more.In this day and age of increased mental issuses due to in part to the lockdowns, loss of jobs and false fear over a gain of function virus it is no surprise that we are all traumatized. My experience with the wonderful doctors was brilliant. Dr. Haber and her OR staff for the cataract surgery, Dr. Erwin, Dr. Yarham, these people where beyond compassionate and empathic. The nurses that prepped me for the procedure where kind and understanding and helped me with my trauma.

You are lucky to have them as doctors/nurses at your facility. Your ancilliary employees leave a lot to be desired. They succeeded in traumatizing me to the point of panic and tears. How dare they and how dare you as a medical "corporation" instruct them on being so Nazi like in their apporach to mask wearing. Your continued propaganda on how this is in the best interest of everyone including our patients is fueled by a continuous money stream by the government to keep the "agenda" going. It is common knowledge that the third cause of death in this country is medical error.