Classmates
reviews and complaints

They say I signed up for trial membership of $9.99 a year and was automatically renewed after one year and billed my credit card $39.00. I did not sign up for a trial membership as I had not used classmates.com for several years. I called and talked to a representative and he said he would cancel my subscription and I would have to call my credit card company. I did call my credit card company and they disputed the charge but classmates.com would not refund my $39.00 and now I am stuck paying this. Lori, Santa Maria, CA

My complaint is the same as everyone else's. I succumbed to the 9.99 offer for an annual membership last year and never authorized automatic renewal. I cannot reach them by email or phone. It seems the only way to dispute a charge is by first logging in. Since my account has never been accessible, I can't do that.

This month's credit card bill showed a charge of 39.99 from Classmates.com. I have disputed the charge with my credit card company but they have not responded.

Classmates auto renewed my account prior to the end of membership. I called to tell them no, I am not interested in continuing my membership and please refund my money (Yes, I had gone in before calling them to change my renewal to "manual" and remove my cc information).
Classmates basically tole me tough - we will be glad to cancel your account in 2011!
I then got in touch with my bank to explain what had happened and to dispute the charge - "auto renewal prior to the end of the current membership - membership cancellation request denied - refund denied" and was pretty much told the same thing - tough! Jp morgan chase must be in cahoots with classmates - they told me that I am "under contract" with them - regardless of whether or not I wanted to continue the membership! All of this happened while the charge was still pending in my account!
Beware! My only recourse now is reporting them to the bbb and i'm out the $39.00...

Classmates.com recently charged my credit card for a yearly renewal automatically without notice. I updated my profile several months ago and I thought I had changed the automatic to manual payment for renewal. According to classmates.com it's too bad and I am out the $39.00 bucks whether I use their site or not. I am under the impression that some states have passed laws against automatic renewals without authorization by the subscriber. If not it should be!

Thank you,

On my latest credit card statement there was a transaction for $41.25 US dollars for a withdrawall on the Sept. 25 to 29th. This was not done with my approval.

Filea complaints with the bbb and attorney general-links below
They go under classmates online inc. renton wa 98057

Www.atg.wa.gov/fileacomplaint.aspx#online
Attorney general - washington link to file online

Http://alaskaoregonwesternwashington.bbb.org/
File online with bbb

Many of their addresses:
Classmates.com 1100 oakesdale ave, renton wa [protected]

2001 lind ave sw #500, renton wa [protected]

333 elliott ave. w. ste. 500, seattle, wa [protected]

Fraud of the decade: after having a free classmates membership for a year, classmates offered me a special one-year gold membership for $19. I accepted but after a few months I realized that the information on the site was stale and I planned to let my membership lapse. Classmates had other ideas, however.

Without my knowledge or authorization, they billed my paypal account $39 for an annual subscription. I emailed classmates a half-dozen times and each time they responded with the same "canned" email: they were sorry that I canceled my membership but I should continue to enjoy the service for the next year —
In other words, "screw you, sucker!"

I filed a complaint with paypal but they dismissed my claim for an absurd reason that was pure double talk and had nothing to do with unauthorized use of my account.

I wrote my state attorney general's office asking them to investigate classmates. This company must be put out of business.

This company took $39.99 out of my pocket and called me to return it. Don't take no for an answer. Call every number and every executive personally. Email your states attorney general. Act like your crazy.

Heres my list of numbers - if they say no - go to the directory and randomly dial names "smith" is a good one.

[protected] (direct line to erik randerson vice president investor relations)
[protected]
[protected]
[protected]
[protected] (classmatesmedia)

[protected]
[protected]
[protected]
[protected]

This company is also called classmatesmedia and the parent company is united online.
Linked in is a great source for contacts.

You want to see the guy who have your money?

http://investor.untd.com/management.cfm

Try emailing

Erick randerson
Vice president investor relations
[protected]@untd.com
Direct line [protected] leave a message.

Don't give up! They don't want to deal with you.

I signed up for classmates.com several years ago. I only wanted to try this for one year. That was all I agreed to! I just discovered that they are still billing my credit card company! I have no need for classmates.com! Who needs them when you have free facebook! I hope that other people will diligently check their credit card statements to make certain that this business is not still taking money that has not been authorized! I'm as mad as fire!

Warning classmates.com is committing fraud!I signed up for gold membership in aug. 1st 2010 and i have been unable to browse the website!I can only log in and get 1 page of my school members pages! I cannot email members nor have the full access priveledges as per my membership states!I have called customer services to get help and emailed with no response!The phone number listed on my bank statement is not a valid customer service number!You only get automated system and no help. Do not join this classmates.com as per all the complaints about the automatic billing and lying about members searching for you. These are real complaints and ihave to say they are all true!They are false and misleading!Iam filing a complaint with washington state internet fraud as well as a complaint to the b. B. B. Warning to all who want to join this site!

Sirs:
I was going through my emails ans kept finding some that were sent to me saying a school mate of mine had written in my guest book. I found three of them, I'm not a member of the class mate guest book so I went to the sight and sure enough I was listed.

I did not enroll in this book so I went to my banking on line and there it was where $59.00 had been taken out of my husbands checking account on 5-3-2010. I don't know how this happened but I want the money put back into the account.05/03/2010 POS Purchase 05/02 23:57 CLASSMATES.COM [protected] WA 508384 CLASSMATES. 5968 59.00 .

Please help me with this problem. I have already changed my password so whoever did this WILL NOT do it again.

Thank you,
Claida Williams

I have been a member of Classmates off and on over the years. I recently in the last month or so decided to check out the discussion boards. I was not welcomed at all! I was called an idiot by a woman called Lynn Williams, an @sshole by Beth Hudon, , and I left their board, and started my own, , they continuedon my own board !The harassment and name calling didn't stop there! It has continued since! I found a friend who has helped me, she knew the ropes on how to report bad behavior, I e-mailed CM and so far nothing has been done. I have had to hit the ignore button so as not to see what the others are posting about me, , I hear it's pretty ugly! I have not used a swear word on CM, but know how to defend myself. Now I think I have been kicked off of my own board, for what? I am unable to post, it says I have to join in order to post! I did nothing wrong! I would like to have a telephone number to CM to talk to them personally! I am not done yet! There have been some laws broken here!

I would like to terminate and cancel my subscription to Classmates.com. Please stop automatic payments out of my checking account for $15.00 each month on this account.

I contacted classmates.com about a month ago. They were using my brother's name to entice people to join classmates. The problem is my brother Died March 26th 2009. Classmates contacted a friend and neighbor of mine, (That my brother's and I we'nt all through school with). I told them they were being Very fraudelent by telling people he was trying to get in touch with them. They would'nt even appoligize, Even when I told them They owed my family an appoligy for using his name. While E-mailing them I ask them to cancel my membership and never bill me again, (I tried to do it by following their directions, I could'nt make it work)
I thought they would at least honor this request, after what they had done. Guess What? They just billed me again. Now I'm trying to get them to refund that money. I would "NEVER" be a member of classmates.com again. Nor would I recommend them to Anyone ! My personal opinion ! "VERY POOR" Business practices.

Classmates sold my information. I signed up for a free trial with classmates.com and cancelled my free trial within the 7 day period. I did provide my cc # for the free trial, believing it to be a legitimate company. Apparently they sold my cc# to a company called privacy matters, and I was charged $19.95. After finding this, I called privacy matters, they did take responsibility, and offered to give me my money back - however when I called classmates.com to complain about it, they took absolutely no responsibility. The extremely rude customer service person I spoke with explained that you have to enter your email address twice before they will give this company your cc #. I explained that I gave them my cc# and trusted them with it, not this other company, and if they are going to advertise, then the customer should have to enter all their information on the site of this other company, so that they know they are signing up with this other company, and not make it part of your purchase with classmates.com. She then rudely said again that we have to enter our email address twice, not once but twice before they will give them your information. I got very mad and told her I would not be using classmates.com again. She said she was sorry I felt that way. I am so upset with classmates.com, i’m not even mad at the company that took my money, because they at least are taking responsibility and refunding my money, but classmates.com for giving my information to other companies without taking any responsibility for violating customer's privacy.. Apparently privacy does not matter. What makes me even more upset is the customer service rep's attitude like it's ok because you enter your email address twice, which I don't remember doing, however with a name like privacy matters, it sounds like a program they use to ensure your privacy while you are giving your information online, as well as a lot of companies use your email address as a digital signature, so it's not far fetched to think that someone is entering their email address into a program called privacy matters as a digital signature of an authorized transaction. It amazes me at their ability to think it is ok.

I had the same thing happen to me. Except, I signed on for a one-time only fee that would expire in 3 months. It did expire...almost a year ago. Now, months later they charged me $39. I called classmates customer care # [protected]. I spoke to a guy who has obviously gone through the same old shpeel at least a hundred times. He refused to refund my money. I threatened to call the Better Business Bureau and he still refused. I finally asked to speak to his supervisor. The same guy came on the line shortly afterward and said he could do me a favor and exchange the $39 membership to a $9.95 membership. I said absolutely not. He finally agreed to make this exclusive exception just this once. They said they will reverse the charges. I then instructed him to delete any credit card information they have on file for me. He said he would do that, too. WE WILL SEE...if I don't see a refund within 10 days, I will dispute the charge with my credit card company. CLASSMATES.COM SUCKS!