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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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Newest Citibank reviews & complaints

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1:58 pm EST
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Citibank claim

i was at Armonk branch and the teller was Ms. Nanci Juarez who was extremely rude and unfriendly and rejected to apply my checks as detailed deposit as i asked her in the beginning. at the end she told me no, and you can't do it even though i am Citibank customer for over 15 years and i have been getting detailed deposit all these years. when i asked about another method to get my detail back so i can apply it to QuickBooks, she said I can't help you. I asked for a manager, and she said no one here very rude as well until I have Angella Henry assisted me and provide me with copies of the checks.
At the end I had another single check to deposit, and Ms. Juarez was making fun and laughing and said do you also need a detailed deposit for this?
i was choked for a professional person representing Citibank to act this way with clients and not satisfied at all and she should be taught how to deal with clients that in business with Citi for over 15 years

Desired outcome: Dicipline

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9:58 am EST

Citibank Checking Account

My account was closed and no reason was provided as to why.

I was initially told that I would receive a letter in the mail regarding this and explaining why... now I am told the account has been closed and a check will be processed to return funds but they can not reveal any details as to why...

They held and are still holding my money for over 2 months.

The last time I spoke with someone I was hung up on and she kept repeating that details could not be provided.

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4:26 pm EST

Citibank Credit Cards

Right before Christmas, Citibank closed 3 of my credit cards suddenly without any notice. I found out only by trying to use the Citi Costco card at the Costco Warehouse.

I called the customer service number, only to be told to write a PO Box number in Souixs Fall, South Dakota.

Thinking back, I used the AA Advantage cards for 2 payments at Plastiq to pay my LOC. Costco card has always been used for Costco and Walmart purchases.

This type of arbitrary behavior by Citibank is appalling.

Desired outcome: Reinstatements

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10:04 am EST

Citibank Charge on my Visa Card

I purchased an Airline Ticket from ASAP travel agent. This was during the covid period. I was given assurance that any changes or cancellations can be made with a full refund. I also purchased insurance protection because you can never believe the travel agents. Most of them are liars as was "Aero" with ASAP. I provided City with ample evidence showing the e-ticket, the cost of the insurance, and yet Citi decided to site with ASAP. I have also furnished several reviews of complaints from many customers who have been cheated by ASAP and their agents. I am now sending the case to the Attorney Generals Office and the BBB for their intervention.
The only reason I can think of Citi citing with ASAP is that they make a good commission from travel agents and they protect the vendors' interest rather than Citi's own customers. if you read the reviews of this travel Agent, you could tell they are the biggest crooks and liars in the industry.

Desired outcome: Citi has to credit my Card for the disputed amount and charge back to Travel Agent

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7:02 am EST

Citibank Fraud services

I've been trying for 2 days to talk to someone because fraud services referred my account for closure so I'm trying to get my money out before they permanently close it they won't give me any reason for this and they want me to wait for check to come in the mail I can't wait for that, they have wonderful timing when it comes to this stuff Christmas is close and y'all want to close an account.

Desired outcome: Allow me to transfer my money out

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11:59 am EST
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Citibank Citibank Billing

I am a 11 year customer and one of my checks I mailed in was lost by Citibank. They could not locate it, I suspect the employee did not see 2 checks in the envelope and threw it out. Anyway the check is now missing so I will have to go to my bank and put a stop/hold on the check and this will cost me $30!

I called customer service and they said they would not credit me the $30 on my account even though they caused the problem. I am looking at other options and will be closing this card. They would rather loose a long time customer over a lousy $30.00

Desired outcome: adjust $30 on my account

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2:24 pm EST

Citibank [protected]

I am a "preferred customer" of Citibank. Today I have tried to contact customer service and have been placed on HOLD for a period of one and a half hours (3 calls). On one call after 31 minutes I was cut off. I received a call this morning which I believe was a fraud questioning a charge on my account. This call was recorded and I called back the number they left. Placed on hold. While waiting I googled the number and was informed this number was a fraud resulting in call #1-customer service 30 minute wait. This is unacceptable. I called back resulting in call #2. After 30 minutes I decided to call my branch and was transferred to "customer service" I was cut off when to rep went to pick up after 32MINUTES. CalI #3-1/2 hour wait and I hung up. I want assistance. I expect preferred customer service. If I don't get it I will withdraw ALL of my accounts from Citibank within the next week.

I am totally done with your CUSTOMER SERVICE. How many rep do you have? Five? I want to speak with a human being. Customers who call customer service should be given the option a speaking with a human being who can help me in five minutes tops.

Desired outcome: A call from Customer Service

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Joseph Rogers Lee
San Francisco, US
Jan 07, 2022 5:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am also a "preferred customer" of Citibank. This week I tried contacting customer service four different times and was placed on HOLD indefinitely. On one call I was dropped after 35 minutes. Then I made an appointment online to speak with someone--the earliest date was 2 days later which is today (Friday). See Citi message below. I arranged my schedule to be free this morning to take their call. And guess what?" They never called! No email or text response. Nothing. I can't text or email them because they bounce back with "Citi: Your response was not recognized." Absolutely abysmal customer service.

From Citibank

Hi, J****** We look forward to meeting with you soon. Please review your appointment details below.
Your phone appointment details below
Reason
checking, savings & credit card accounts
Date and Time
01/07/2022 10:00 AM PST
Banker
Alejandra Campos
Your Contact Information

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Joseph Rogers Lee
San Francisco, US
Jan 07, 2022 3:54 pm EST
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This has been my experience for the last week with Citi's so-called "customer service." I even scheduled an appointment for today at 10:00 AM and they failed to call me. There is no way to contact them. They don't provide email addresses (everything bounces back) or even a live chat option. I've now decided to close my banking services with them –– but can't do so without contacting them directly per their webpage. Worst customer service I've experienced.

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ty a smith
, US
Dec 19, 2021 10:12 am EST

Same thing the blocked my account out of nowhere the blocked my savings account abs me from website I have no access to funds abs can’t get anyone on the phone for explanation. I am baffled at how they continue to get away with this

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SwaySway Daniels
, US
Mar 06, 2022 5:18 pm EST
Replying to comment of ty a smith

Have you gotten funds

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10:49 pm EDT
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Citibank Citibank credit cards

Citibank closed all of my accounts including Best Buy. I always pay on time. My debt ratio is high, however I have money to pay everything off. I'm earning more interest in that account and have chosen this temporary, until the first of 2022.

Desired outcome: Reopen all closed accounts and apologize.

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2:02 pm EST

Citibank Fraud dept uncooperative with issue, then issued a fraud alert!!

12/12/2021--Spoke 4 times with fraud dept. 4th time with "oscar", a supervisor. I could not answer "secret" word as I had not used it in 9 years. Someone put a fraud alert on the account as a result. All 4 phone calls kept addressing my wife's account which had nothing to do with the account I called about--mine. I tried umpteen times to explain to "oscar" he was referring to my wife's account and not mine. He stayed his course and kept referring to the "primary" user. I said that was me. He continued with my wife's acct., which I did not call about. I continued to tell him I would not address her account, but only mine. Bottom line-- we got no where because of 5 [censored]s who would not listen to the problem I called about, but simply followed their protocol. We now have to wait 7 days for a "fraud" letter to show up before we can resolve the issue with her card? Ridiculous!

Desired outcome: FIRE OSCAR FOR BEING AN IDIOT!! I WANT A PHONE CAL IN ORDER TO RESOLVE THIS!!!!

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12:30 pm EST

Citibank Citibank billing

Customer service is a strong F! Every month you loose my payment. I spend more than an hour on the phone every month trying to get this corrected! You ask me to gather all info on my end when it's YOU THAT LOOSES MY CHECK EVERY MONTH! Sent all bank statements proving payment and cashing of my checks that you claim to not receive, then tell me you received a payment from some weird bank, so you received my money but can't seem to figure out where to put it?! You can't see your head because it's so far up your a$ and then blame it all on Covid! Such [censored]!

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9:19 am EST

Citibank Savings account

I recently applied for an online savings account. I went in and completed an online application with all of my personal information including SS#. It first asks you to verify your zip code to make sure your city qualifies which mine did.

Upon my submission of the application I was informed that I was declined (a letter would be sent to my house in 7 days informing me for the decline reason), as a former bank employee I was concerned my credit had been compromised (as I have 800 + credit score). I then called Citi group customer service and was informed I had been declined but the representative could not tell me why and needed to wait for the letter. I explained that I travel south for the winter and would not be home until April. So I was referred to another number and was told the same thing.

I then put a complaint with the BBB and went through the back and forth of submitting a complaint, and a few weeks later I received a call from an arrogant customer service representative stating that my application had actually been lost. This didn't settle well with me as I most likely had a credit check completed, and where did my information go?

This type of unprofessional business practice is what is driving demand for cryptocurrency. People are tired of the inconsistencies, errors or lack of integrity of the banking system.

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ty a smith
, US
Dec 19, 2021 10:14 am EST

Best thing to happen to you don’t bank here , they have stolen all access to my money

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10:22 am EST
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Citibank 1 year fixed bond pension fund bond 2.14 % type spvx428 id pjb1938831

Bond matured 30/10/21. In a letter dated 6/11/20, Patricia Mortimer (Head of Compliance) said I would receive a letter up to 7 days before payment is due.
No letter or payment has been received, some 5 to 6 weeks later than promised. I have sent emails to Abigail Courtney (Investor relations fixed income desk) but have not received a reply.

Desired outcome: Payment of the £30,642.00 asap plus the extra interest accrued

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10:14 am EST
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Citibank Unauthorized credit card charge

Unauthorized charge for $357.84 found for February 2, 2021 when statement from Citicards received. Vendor posted as MOTEL 6 TALLAHASSEE [protected]. Phone call to that phone number made and a male voice with heavy India accent said it was a mistake and would be credited. When it wasn't, Citicards was phoned. Fraudulent charge was credited March 8 then reposted April 13. Complaints were sent by phone, mail, and email but Citicards said I took too long to complain. On subsequent calls to Citicards, I was told the charge had been removed for the second time (false) and an investigation started for a legitimate charge. On advice, I phoned Citicards and requested a supervisor but denied. Email complaints also sent to headquarters of Motel 6 and their parent companies, G6 Hospitality LLC and Blackstone Group. They have been ignored.

Desired outcome: Credit on statement for fraudulent charge

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3:25 pm EST
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Citibank Telephone system

I have not had such a bad experience before in trying to reach an associate to help me access my Citi Bank checking account online.
The automated system keeps trying to put me into getting info on my credit card. When I insist on info on a checking account individuals keep transferring me to another person — general information three times technical support three times, and checking account dept twice. All of the persons I spoke with were not native American English speakers and thus clear communication was difficult at times.
Meanwhile, I was holding on the phone waiting for a technical agent up to 45 minutes on one occasion and was suddenly dropped. I have yet to be able to reach a person who can access my checking account and help me get the website to accept my user ID and Password or help me change these so the website will let me access my accoun. On hold now for 35 minutes, I have just been summarily dropped again.
STAY AWAY FROM THIS BANK if you want good customer service. Their automated system is repetitive and their agents seem not able to handle what to me is a simple request.

Desired outcome: Want to be able to access my checking account online.

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2:21 am EST

Citibank Costco Citi Credit Card

Citi bank recently closed my Costco Citi Credit card without any reason. I pay off the balance every month and I never late payment. The most hurtful that I have close to $600 rewards unclaimed certificate supposed receive on March, 2022. That's not a fair business Practice. Now it make me feel like I should cancel my Costco membership since they are the partners together. They are not honestly.

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10:16 pm EST
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Citibank Citibank has stolen my money $50500

I opened citibank checking account on oct 4th 2021 and deposited $50500. After few days they have blocked and closed my account. Called citibank so many times, no proper response from them. I get call diverted to Philippines and they don't understand anything. Got a letter from citibank saying they will mail out my check after 60 days. WHY? Im very sick and health has declined due to mental agony caused by CITIBANK STEALING MY MONEY. I'M A LAW ABIDING US CITIZEN PAYING MY TAXES ON TIME. CITIBANK SHOULD BE HELD ACCOUNTABLE FOR ALL THE DAMAGES. IF ANYTHING HAPPENS TO ME CITIBANK IS RESPONSIBLE.

Maria Anand
[protected]

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ty a smith
, US
Dec 19, 2021 10:16 am EST

Same thing here and way more money

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9:16 pm EST

Citibank Dishonest business practices

This complaint has already been filed, however, no response has been received. Once again I will give Citibank a chance to respond, hoping there is one individual in this organization who is professional enough to respond to these unethical business practices of this organization.

In June, 2021 I called "Monica Ray" [protected]) in response to her telephone call to my 91 year old mother regarding saving her money by consolidating her credit cards. Monica Ray put me in touch with "Marissa", who conveniently doesn't have an outside line. After an indepth conversation with "Marissa", who was very understanding, it was understood that $650.00 of the origination fee would be credited back to my mother, because of her limited income. Because of this promise I agreed to consolidate my mother's two credit cards.

Long story short, as of this date no refund has been received. After numerous calls to "Monica Ray" I was informed it would be refunded back to the source from which it was received. Obviously another lie.

It is deplorable that your institution exploits the elderly and uses such unethical, unconscionable means to get business.

Acct: June Casso
33 Sagamore Road
Meriden, CT 06450
Acct Ending in : 1765

Desired outcome: The $650.00 credited to the card it was taken out of, as promised.

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11:02 am EST

Citibank Citi Mile Ahead Complaint

I want to open a complaint for the bad services and fraud of the promotion of Citi Miles Ahead; I receive a promotion of 40, 000 miles in October 2, 2020; I opened with a Citi bank specialized agent an account ([protected]) and comply with all the requirements of the deposit of 50K and 90 day in the account; I called to customer service several times and never receive an answer; today they told me that because I sent the money from another Citi bank account I was disqualify for the promotion after 1 year (I think is in the small letters), I understand that this promotions is a fraud and instead of give a customer reward give frustration and motivate to cancelation of the account.

Also the quality control of the customer service is very bad; the agents hang up the phone several times without a reason today; hope you can resolve this situations because is very bad recommendation for your clients.

Alberto Botello
[protected]@hotmail.com

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10:03 am EST
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Citibank Very POOR Customer Service

Citibank Branch:
2789 N University Dr, Coral Springs, FL 33065

This is one of the worst bank customer services I have experienced. And I saying this not only because I had one bad experience but it's because I get the same horrible service every time I went to the back when needed assistance. The two Carlo's (that is Carlos Ycaza and Carlos Ladino) haven't improved their extremely poor service one bit. In fact, it has gotten worse. They are both arrogant and rude. Once I asked Carlos Ycaza for assistance with some issues with my account and he handed me his business card with the customers' service number written on the back and told me to " Call customers service. I am going to do the same thing here if I sit down with you". Another time I requested to speak with the branch manager and his response was "I am in charge around here". I have concluded that these two guys, Carlos & Carlos, are much dumber than what I thought. I have given them the nickname of "Dumb and Dumber" (just like the movie). Many times when I am standing in line to make a deposit I see how poorly these two guys treat other customers. They are both misrepresenting a good bank and ruining its reputation. I have started looking into other banks in the area and doing my homework with each of their reviews. I didn't do this when I selected Citibank and probably this was my mistake. I will be closing both my checking and savings accounts and moving to another bank. Citibank should use these two guys as an option example of how not to do things. Their attitude is affecting the other bank tellers and seeing their service being lowered as well. This bank will continue to lose numerous customers if the corporate offices don't take action. I plan to close my accounts at this bank before the end of the year.

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7:07 pm EST

Citibank checking allowing an unauthorized charge

On November 4, 2021. James Maroney was charged for the 3rd consecutive year by Mc Afee. The 1st year we received a refund. Your procedure was to call the company, Mc Afee with a costumer service representative from Citibank on the line with you. The 1st year we got back refund no problem. Last year., we were given a refund but then it was taken back after investigation We were told to go to McAfee directly. We tried to get our money back but never did. We then called Citibank and told them not let McAfee to charge us again but you did ! My husbands card was changed 2times this year. How did this happen. The worse part is we got the same response from the supervisor of Costumer Service. They will look into it but we should call McAfee again. How secure can Citibank be if McAfee manges to get a card number that has been changed many times over the past 3 years we have a letter from last year dating back to January 9th 2020. They charged us 11/3/2020. We have changed our email to [protected]@gmail.com

Desired outcome: I never want to see another McAfee charge on our Citibank accoutant again. I want the charge from this year 11/4/2021 for $135.77

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

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