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I am a customer
That the food was bad an there was a sticker stuck to my steak this was the worse service u can email me back at Christy.[protected]@yahoo.com
Customer Safety
Date of incident: 09/10/2020
Manager stated her name as: Alexis or Alexia
Church's Chicken at
1325 E Waco Drive
Waco, TX 76705
Drive Thru at 7:53:30 PM
Order Number: 752697
I was at the Church's drive thru with my family. (I was wearing a mask.) The employee at the window did not have a mask on. I asked her why she was not wearing a mask. Her reply was that she left it at home.
I asked for the manager. The manager came to the window to talk to me, and her mask was down, wrapped around her neck.
I asked her why her employee was not wearing a mask, and why hers was wrapped around her neck? As I talked, she pulled her mask up over her face, and told me that the employee had come to work without her mask. and that she was angry with her.
I told her that her being angry with her employee did not protect my family and myself, and that I was going to report it. She said she would report it to her manager, too. To be honest, her attitude was non-concern, and that she just wished I would hurry up and go away. She was more concerned about getting caught, than she was about the masks.
I am very upset about this. It's sad that she left the impression that Church's Chicken does not care about their customer's safety.
Please address this issue. So many people can be affected by it.
Thank You,
Carolyn Hardin
1704 Bronco
Waco, TX 76705
Rude
Always leave out side items today it was okra last time it was biscuits another time it was jalapeno peppers and today its raining and you can't go in because of corona virus and drive in bumper to bumper traffic and get home and as usual side items are not there are they purposely keeping it for their lunch too many times too many a very light skin woman and she talk under her breath being rude
Read full review of Church's ChickenCustomer satisfaction survey
Every time I make a purchase I take my receipt and go on the website to complete the survey for a free item but something on that website is totally out of whack because I put the store number in and then the date but no matter when I go to complete my survey it always says that the survey is not available any longer, as if I waited too long so I tried it...
Manager on duty - supervisor
For the past 3 months with all this Covid-19 havoc, I understand that there are long wait times to get food. Working for an Essential corporation, I was in need of feeding my family on a budget. But my experiences with in the past 2 months for a fast food place was inexcusable!!! It wasn't the food quality, it was the evening manager's attitude and...
Read full review of Church's ChickenTonya Dupree needs to be gone she is making you'll comp look bad
Tonya Dupree and her assist is awful gave me dried out spicy chicken then got smart she smelt like weed manager now im gonna protest to get them out of there and store smells offer she never have gloves on and showed her a red piece of hair on my chicken she got smart i will not be back there should have keep the other manager who always were cleaning awful experience
I order 2 boxes garlic shrimp and tender
well i was on my lunch break today.. I get to back to work and my order wasnt right .. one box had one tender and 4 shrimp... and one box only had two tender and no shrimp.. Oh but they did give me my sides...my order # was 242. my total was 10.85.. but the cashier had a lot crumbs around his mouth, this not the first time. My order been messed up but thi...
Read full review of Church's ChickenCustomer service | bad hygiene
Church's chicken in Slidell, Louisiana at 195 Gause Blvd. Both drive thru & walk ins are extremely rude. The young girl taking orders inside was picking in her teeth so I made sure she didn't handle my food. I was in drive through when I saw her. The women there are on their phones and being completely loud. They were laughing and joking around instead of...
Read full review of Church's ChickenOld hard dry chicken
Store# 626 Check # 20063 2/16/2020 3:19pm I went inside to order dinner 12PCDK/3LGD/6BSC cost-paid $21.55. Dropped 4pieces off to son 4 door from churches then drove home another son and family from Warner Robbins ate some but also stated it was hard and some was dry. They left going home then my other son texted me later saying that chicken was OLD. I...
Read full review of Church's Chickenno heat in church's chicken
On February 13, 2020 my granddaughter and I went into Church's to eat, ordered our food, on the way to the restroom I ask them if they could turn the heat up, it was so cold in there, came out and went sat down, they call me for my order, I picked up my order returned to tablet to eat, , but it was so cold that I went back to register and ask them again to...
Read full review of Church's Chickenclosed dining area at 7 pm and was told to go through drive through... and then told we could only place 2 orders
Me and 2 other my colleague's went to this location and attempted to go in this establishment to order our orders at 7 pm... once we got to the door we realized the door was locked... we were told to take out orders to the drive thru window... we did so... after waiting nearly 10 minutes... we told them we had three separate orders and we're told by the...
Read full review of Church's Chickenfried chicken
Hello, This evening, I purchased a 8 piece chicken for $5.99 and 1 chicken wing for 2.79. I went home and prepared the meal for myself and my spouse. My husband stated that the chicken looked quite dark. We began to eat and noticed that the chicken tasted like it was cooked in old grease. The chicken again, was very, very dark and hard, dry, not crispy. We...
Read full review of Church's Chickenchurch employees/staff
I was eating my purchased food at the Church Covington Hwy and Panola Rd on Monday, November 4, 2019 around 2pm. While dining two of Church employees began to have altercation while at their register. It appeared that one of the employee was a supervisor, however the other employee was loud, using obscene vulgar profanity, which children as well as other...
Read full review of Church's Chickencase # v9rdv and case no. vz2r5
I called Church's Chicken complained about service and food product. Corporate and Executive Team has yet to contact me about these matters. Date of incident is 10/09/201, at 4:42:52PM, Restaurant No. #617, Order No. #1100197, Address 4525 N. Belt West, Belleville IL. 62226. Take Out. I will continue about this matter even to Kirk Waisner - Chief Chicken...
Read full review of Church's Chickenservice
I came through the drive thru paid for my food looked my box my chicken was very greasy I asked the cashier or manager bobbi if I could get some or chicken she acted as if she couldn't hear me so I repeated myself she took the box out of my hand with a attitude and slammed it in the trash went to the back for more chicken throw it in the bag handed to me...
Read full review of Church's Chickenthe slowest fast food chain around here.
This has got to be the slowest Church's Chicken I've ever been too. There were 4 cars in line, I was the 4th car. I was in that drive they line at least 45 minutes. The lady comes on the intercom after 30 minutes and says she's sorry for the wait. No way in the world they should even take that long taking an order. After 45 minutes they had 3 more cars pull...
Read full review of Church's Chickenproduct and service
Ordered some chicken to go and paid extra for white meat. I got home and realized that there was only one piece of white meat and the rest was chicken drums. I called and spoke to the Manager, Ricardo to inform him of my discovery. I asked if he wanted me to bring it back but he suggested I come back the next day to pick up the order. All I had to do was bring in my receipt and the staff would be informed of the incident. I wen in today to grab the chicken and the cashier was unaware of the incident. At first she informed me that there wasn't any original chicken. Then she called Ricardo and asked him about the situation on hand. They spoke in Spanish and while on the phone she tells me that if I wanted chicken, only the spicy one was available. If i wanted original, then I would have to come back in 2 hours! So first, there was no chicken, there there was only spicy and now come back in 2 hours. I informed her that I didn't live near by and my commute to this location was at least 20 mins. She didn't seem to care. I have ordered chicken a number of times from Churches and you're telling me that when they don't have any original chicken, it takes 2 hours to make it? Here's the kicker...I literally saw a new tray of original chicken come out and ready to fill orders. She still insisted I come back at 7pm and what I was promised by the manager, was there in front of me. She continued to argue with me so I finally just left it. Will never be visiting that location again.
Ticket # 46
Time and date of order: Oct 5, 2019 @ 6:23 pm
Cashier: Cassandra
the service I received there and how rude the cashier are.
on 09-19-19 i had gone into the store and purchased 12 mix 3 sides if a karge mashed pototoe, corn, 8 large bomers, 6 biscuits and 4 apple pies. i got home and there were no pies at all. I called up there and told them i lived in Kilgore and would be several days before i could get back there. They advised that would be fine as my husband is 80 and iam...
Read full review of Church's Chickenopening
This is been several times. Opening is 10 on Sunday. I got there at 10:25 and the door was locked; one person in there state "we're closed" then went back to the phone. Was my mom birthday and she loves the chicken. I continued to wait, watching up to 12 cars come and go. Then at 11:30 the opened with 2 people. Then I ordered 10 pieces of chicken, went to car noticed no receipt and the wrong change. Went back in got my receipt and $5 more she stuffed me. Finally arriving at my moms and only had 9 purses of chicken. Wow those people that work there do not get in a hurry and shuffle there feed, have no regard for customer service what so ever.
Kathy Giambrone [protected]@gmail.com
customer service
Waited on chicken for 30 minutes did notT tellL me thisS at the drive thru intercom.The lady that waited on me was rude and impatience. She had earrings inall over her face. She told me after iI paid her thst the chicken had to be cooked and would not be ready for 15 minutes. i was advised to pull around to parking lot to wait on chicken which took 30 minutes. when i went back to window to questio about my food, the manger asked what i ordered. the lady whom took my order was outside smoking and on her cell phon. this lady also did a finger bird. lettting me know to go to hell. Well I was i hell at churchs fried chicken this day.
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Church's Chicken emailshelpdesk@churchs.com100%Confidence score: 100%Supporttmareno@churchs.com93%Confidence score: 93%socialmedia@churchs.com88%Confidence score: 88%communication
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Church's Chicken address980 Hammond Drive, Suite 1100, Atlanta, Texas, 30328, United States
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