Choice Home Warranty
reviews and complaints

I have a one year, paid up account. On 3/14/23 service rep came (charged $85). Told they were looking for a part. About a week later told no parts were available and that serviceman had contacted CHW and they would be sending check for new appliance. Many phone calls and almost two months later, still no resolution and stove still not working.

Payment Receipt

Dear BILLY DIXON,

Thank you for your payment.

Receipt Number: 13017-[protected]-230314

Invoice Number: [protected]

Amount: $85.00

Payment Date: 3/14/2023 2:52:53 PM

Thank you,

Sears Home Services

We, Real Appliance Repair LLC, are a small private company providing appliance repair services to residents in Austin and Dallas areas, Texas. We worked with Choice HW for almost two years, from time to time. They never were good at making payments, but this time they just cut us off.

Our account was terminated without any notice, all payments are on hold now and they say all balances owed to us are being held in reserve for no less than 365 days. They blocked our access to the vendor portal, don't answer calls, don't return calls, don't respond on requests that we submitted through a new vendor portal RELYHOME, which is a combined platform not only for Choice HW now. On one call, they said our service agreement was terminated due to high prices. However, all work orders were approved and authorized by them, each work order cost was approved, even though they reduced our prices a lot.

It seems to be reasonable to redirect the invoices to the customers, since we provided the services to them and have them have deal with their horrible insurance company themselves. We do not want to do so, that would be the last thing we could assume, but we have to pay our technicians and we have parts costs that no one reimbursed yet.

SWOs submitted and not paid in Austin area (not complete list, just as references): # [protected]; #[protected]; #[protected]; #[protected]; #[protected]; #[protected]...

I have 10 open invoices with Choice Home Warranty. After the 1-month status of these invoices was changed to "on hold". After I sent my question they explain my account was removed due to the high cost of the claim and the high rate of reassign. My most claim is $230 and I never noted any reassigned job. Also, I check my STATS on the vendor portal of Choice Home Warranty and it proved they lied to me. I send them a message and respond there respond " At this time account will remain disabled". Also, this company refuses to pay sales tax. When I asked to provide Tax Exempt form they says they do not have this form but still will not pay sales tax. After it, they disabled my account.

This is a brand NEW unit the a/c guy you hired put in October last year. It is now 80 degrees in Virgina and no A/C. It's been 2 weeks since i filed a claim (April 6th) and no technician has been in contact with us. This is not the FIRST time it has taken you forever to get someone out to do a job. When the original a/c broke it took at least 2 months. You need to do better about finding repair people. We also ask for the manual for the new a/c and repair invoice. I've asked repair invoices for every appliance you have guess what no invoices.

Choice home warranty came out to my home the day after I reported my washing machine was not working. They showed up and said parts needed to ordered. It would take 2 weeks. The parts came in in a few days but I did not hear from them for another week + some days. I then received a message they would be back out to repair the washer and after showing up they again said there were more parts to be ordered. Another week and those parts came in. This all occurred beginning March 8, 2023. I called and asked when they were going to send someone out because all of the parts were here and they told me they were still waiting on a hose clamp for the washer. It is now April 18, 2023 and after many emails to Choice and Sears, who was who they ordered the parts from and was doing the repair, i have yet to have anyone respond to any of my many emails asking them for an update on what the status was on this hose clamp was. No one ever responded. Calling Choice is near impossible to do because the people that answer your call can hardly speak English and I cannot understand what they are saying. Every time I called I would get someone I did not understand. They do not call me or return any emails. So here I sit with all of the parts needed to repair my washing machine (supposedly) minus a very difficult item, apparently, the hose clamp.

I called and reported my pipe under the face bowl in the bathroom was leaking water. The plumber came out and put new pipes in. This was on April 14th, 2023. Before he left the water in the basin was not going down. He told my husband to use Drano, which we know does not work. After he left the water was still in the basin. I have called Home Warranty every day since April 14th, 2023 telling them the pipe is still leaking. Home Warranty is telling me that the plumber will put me on his schedule. Today is Monday, April 17th 2023 and the plumber has not called. In the meantime the water is still leaking and causing me problems with my water bill, If this person does not want to come back why don't you send someone else? I have paid for the contract and not getting services that needed.

I am very dissappointed.

Frances E. White

I signed up for Choice Home Warranty. Terrible Choice.
They do not have the same fix it fast policy as companies like Old Republic and Fidelity.
My garbage disposal went out and called in a claim... they took 5 days just to get someone there. The plumber told me that other companies can approve on the spot within a certain amount and they can repair on the spot.

OH, not Choice Home Warranty according to this plumbing company. They need to approve over the course of days and according to the plumber can take up to 3 months to handle a claim for replacing a kitchen faucet. My claim was approved quickly but the plumber was busy and could not come back for a week and maybe more. I had to pay $75 fee for him to look at it.

Other companies can fix immediately. Choice Home warranty has all of these positive reviews but as a custom home builder of more than 4o years I can honestly tell you... There are better choices than Choice Home Warranty. I have cancelled my claim, installed it myself and now cancelling my worthless policy with this company. I highly recommend for you to do the same.

IF they don't respond, file a complaint with the Consumer Financial Protection Bureau (CFPB) a Federal Government agency to help you resolve issues with companies like this one. I'm hopeful I don't have to resort to filing my own complaint. That is yet to be seen.

Choice Home Warranty called my company for a repair on a garage door motor. The estimate was given, the repair was approved, and the repair completed. They have been dragging their feet on payment. I have repeatedly called and asked why my payment has not been processed most of the time they claim I need to wait or they don't know. On one call, they have said that the account for my company was closed for charging too much. I assume like the other vendors with this issue, is why they are holding the payment. If CHW had a problem with the cost of the repair, then they should NOT have approved the repair. My company would have moved on otherwise, or made different arrangements with the end customer.

CHW Policy#: [protected]

CHW claim#:[protected]

I called about a commode leak in my handicap bathroom for me. I am 100% disabled vet. They said they should have a reply within 2 days. After that they didn’t have anyone to me to contact one. Get estimate and call back I found a plumber after 5:00 they gave estimate and moved people to get me by :30 am. When they got here they checlked estimate and fixed it. They couldn’t wait for choice choice told me could take 2-4 hours for approval. I paid the company because I needed the commode. Choice finally said they would give me $200 bill was over $700. Choice said I didn’t approval and it was not an emergency. It was only handicap bathroom I had with room for a wheelchair. Handicap people watch out

I have a choice home warranty, and have had nothing but trouble from the company. I have requested a hard copy of my policy 7 times and yet receive one, even though it was promised to me by the company representative. I have put in multiple claims and have been less that satisfied with them (One was on a year and a half old dryer, and they refused to fix it). The latest was on the Duct work that had to be replaced that cost me $$4500.00, but they have refused to pay anything, though it was an emergency due to ongoing moisture damage, from condensate dripping from the ceiling.

If I could leave a zero star I would, they were all we cover anything that can happen before the sale - I was sold. We had an A/C issue, filed a claim on line they were fast to get a service company out. Paid the $65, he said it was low on refrigerant and he would like to a leak test, made sense. By the way the leak test was not covered another $150. Turns out we had a leak in the evaporator coil, okay can you fix it? Yes, but guess what - it had a manufactory's warranty with about 8 months left, we do not cover anything that still has a warranty. You would think fine, they do not pay for the party or the labor to replace, but would cover the refrigerant, but you would be wrong - they cover NOTHING, it is now a $1,400 repair. The service tech tells me that CHOICE HOME WARRANTY does this all the time, in fact they deny more than they approve. To me this just means he is using them as a source of additional income - they deny the claim and he still gets the work paid for by the home owner - great system for the two of them. Please call around read real reviews not just the ones on the website and the ones paid for. This organization is not where you want to put your trust. P.S. if you want to cancel and get your money back, there is a $50 service charge and they will prorate your refund. How is that for customer service?

We're electrical contractors in GA and provided electrical services to the customers for CHW since 2015. We had very high stats, NEVER INCREASED OUR RATES & our annual revenue was averaged 60k. In March of 2022, we received a call asking us to lower our rates & when we refused, they closed our account & now owes us $6,800. We can't get them to pay.

Hopefully someone can get us some help

Choice Home Warranty is a RIPOFF. I was told BEFORE I signed the contract that my pool equipment was COVERD BUT THEY LIED! When I called six months into the police for service, they said the pool equipment was NOT on the contract! LYING SOBs! They told me to wait six months and then rewrite the policy before filing a claim! THEY ARE CHEATS!

DO NOT BUY THIS COMPANY's policy because they will provide ZERO SERVICE.

I am disputing ALL the charges from the last year with my bank.

I have never been so brazenly lied to and then given MORE LIES on top of the initial lies. THEY DO NOT SELL ANY SERVICE AT ALL. JUST A HOLE TO THROW YOUR MONEY AWAY!

The SERVICEMAN THAT MY SISTER MET ALSO SAID THAT CHW DID NOT PAY HIM AT ALL! CHOICE HOME WARRANTY IS [censored].

I reached out to choose home warranty to have my heater looked out (this was after my 30-day grace period was up ) and after numbers of callas a technician finally came out the looked at the heater and told them that it did need to replace. They denied my claim. stating that it was an old problem and that is not what the technician told them( i was standing there when he called them). 2) Fale's advertising when you sign up with then they tell you one price then when they take the money out of your account it 20.00 more. when I reached out to them about this, they said it was for taxes. (They never mention that when you sign up. I have cancelled my account and is due a refund of 124.00 which they are refusing to pay.

I have been a customer for approximately 4 years. On March 3, 2023 a technician from Same Day Plumbing came out for a stopped up drain I had in my laundry room. Two to three days prior the same technician came out but would not work on the drain because the sink had water in it. When he came on the 3rd he stated he could not get it unplugged and would let CHW know that they needed to hydroplane it. I have had this same problem before. This is the first claim I have had since signing up with CHW. CHW advised me they would not send anyone else out because my policy does not cover that. They keep saying a foreign object is down there and I do not agree with that. I am 73 years old, on Social Security, and cannot afford to pay for a plumber to come out. This is why I signed up with CHW. This same problem happened when I was with another warranty company and I had no problem with them. They did what they had to do and got the sink unplugged. Because of this existing problem, I cannot do laundry or use my kitchen sink now. I have health problems and do not drive, and cannot go to a laundromat. CHW automatically deducts my payment every month from my bank account, and now they won't help me. When I signed up with CHW, the gentleman told me everything would be covered (I have the Total Plan). Can you please help me with this problem. Thank you.

Have had this warranty for years. Last year is was the refrig which took 3 months to resolve. This year it is the AC which they had been out on a similar complaint in 2021. It was not cooling tech gets there the air handler is frozen adds 2 pounds of freon and disappears. Called them back because it still was not cooling and the guy says I am not coming back I don't get paid. Call again and they send someone who adds more freon. Not cooling again - call again and they can't get anyone there within x time.They say if emergency then you call someone and send us the bill. We do this to find out that the unit has passed it's life expectancy and needs to replaced. We buy a new unit $5790.00 and they are refusing to reimburse us.

My furnace has been repaired consistently by Choice recently had a gas leak had to evacuate my home immediately. With eight children. A technician called himself repairing it. However, carbon monoxide detector went off again and had to evacuate. The firefighters and paramedics were called we had carbon monoxide in our lungs. A faulty fix they sated and we could have died. A new technician came out and said he can't even repair it because the system was rugged. Now we have no heat and it's cold had to purchase over 500 dollars of fire woofd an electric fire place and heaters. I

Read the fine print! They have all the outs to not cover your claims. They sale you on the idea that they will repair and if not, replace your appliance. THEY WILL NEVER, EVER replace your appliance. They give you an arbitrary, very low, dollar amount (for me, in a Lowes gift card no less) and claim it is "THEIR" replacement cost but will not show you proof of this and is an out right lie. I have a Dacor, 6 burner double oven that they could not repair. It took me 6 weeks of fighting just to get someone to show up to find out it can't be repaired so now it is replacement time. New it was $12,000. (no I did not expect it replaced new) Exact used replacement is $4500.00. Off brand with same features new is $4500.00 Choice Home Warranty cap per appliance is $3000.00. They gave me $1549.00 in a Lowes gift card. That won't even replace the 6 burner cook top. I expected the $3000.00 cap but nope. CHW say they will send out repairman in 24 but no later than 48 hours. Has never happened once. In fact, every claim I have put in they have asked me to hire my own repairman and they will reimburse me. You got it, they didn't reimburse me. They do everything in their power not to cover anything. I cannot say enough bad things. I have more stories than just these two. I switched from American Home Shield which did in fact, replace at true consumer cost and always showed up within 24 hours but they had increased their monthly rate and CHW called me and offered a lower rate. I was an idiot for believing them and not doing my homework on them. I have contacted a lawyer to see what can be done and saw the Arizona AG is suing CHW for fraud for the reasons I just stated. Hoping my state of South Carolina is next.

I am a technician that worked with Choice Home Warranty would submit my diagnosis and be authorized and when I came back to receive payment they would alter the payment they have canceled payments without letting me know anything I have been lied to multiple times their customer service team is terrible and are some of the rudest people I've dealt with minus a couple. They won't pay me for work that is completed and I can't reach anybody I have to send emails and hope they respond. This company is terrible and I would definitely not advise anybody to work for them or to use them.

Pest control services provided to SWO # 6508266 was completed and invoiced on 01-12-2023 through the vendor portal. I have sent several emails, called twice and sent text with no valid response as to when I would be paid. I log in to the vendor portal and my payment status say's "on hold"

CUSTOMER INFORMATION Authorization # auth93355467

Sandra Drury Scott Duncan

12459 Reata Rd

Apple Valley, CA 92308