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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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8:04 pm EST
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CenturyLink Slow, intermittent and internet disconnect on regular basis

I get service (spotty) in Searchlight, Nevada. (89046) This is a common event. wiring despite numerous service visits, including upgraded modem, wiring checks, etc. I will be compelled to file a complaint with FCC since CenturyLink does not fix problems.. My e-mail is [protected]@hotmail.com

Los of service occurs almost every day and at different times and interruptions are random but regular

Desired outcome: improved facilities and wired broadband- My service is provided by a Century link ISP facility less than a 1/4 mile away Where is the fiber optic promised but denied because of cost ??

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11:45 pm EST
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CenturyLink Return of Internet Modem

I have had Centurylink for approx 5 yrs. In those 5 yrs I have had to call them quite a few times to come out and fix the internet. This last time it took a week for someone to get out and in return put my business at risk. None of the representatives seemed empathetic to what was happening and in fact seemed bothered by my telephone calls to have this escalated to fix my internet. I finally decided to go with another provider. I am trying to return the modem (I was warned by previous customers that Centurylink would lie and say that I would receive an email with a return label, and not get one.) Sure enough, when I asked the representative how would I receive a return label, the representative did say I would get an email with a label attached. Well, No email. Luckily, a former customer showed me where to go and retrieve a label so I may return the modem I no longer need. It seems as if Centurylink purposely wants to charge a former customer a $200.00 fee for not returning their equipment. One more thing, Centurylink was super quick in canceling my internet service, almost immediately. It would be nice if Centurylink was that quick in fixing it. I feel this is predatory and very malicious business practices.

Desired outcome: Please send me the email with the label to return the modem. Please send any other customer who wishes to return equipment an email with the return label and be truthful about it.

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5:47 pm EST

CenturyLink Phone service

No phone service for 6 going on7 weeks made 3 appointment 3 repairman showed up found the problem done nothing then left t called on the phone put me on hold for an hour then hung up on me called again an again several times same thing put on hold for half hour talk to a rep transform to another rep put me on hold for an hour Robert srebbins

Desired outcome: Phone service fixed an adjust my phone bill

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2:38 pm EST

CenturyLink orange cable on white house irrigation system destroyed

CenturyLink came out 3 times to install a cable from the front of the house to the back of our neighbors control box

first our house is white and they ran a ugly orange cable stapled across the complete side of our house

then ran it on the ground to our irrigation pump

then they dug a hole in the ground to the back wall digging up our complete right side of our irrigation pump

now when our pump is turned on water blows up from the hole they dig and nothing more

i have called numerous times asking for help and to my avail nothing is getting done

do i need to take these people to court

half of our lawn is dead

please help

Desired outcome: replace irrigation system remove ugly orange cable from white house

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9:44 am EST

CenturyLink Complaint

Century Link came to check our internet without informing my husband there would be a $95 charge to come in the house. I did not have enough money to pay the $195 bill so I paid $150. The next months bill was almost the same. They charged me a $32 late fee. I have been a loyal customer for years and I feel I have been treated unfairly. The billing cycle is awful too. It always falls on a different day. Sometimes it's the first, next month it might be the fourth. I get paid once a month on the last day.

Desired outcome: They need to plainly state there will be a fee to come in the house to whom ever they tell and put in big bold letters about late fees. They also need to have the billing date on the same day each month.

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1:38 pm EST

CenturyLink Centurylink internet service

I have had no internet service for 8 weeks. After over 10 hours of phone calls, in which they hung up many times so I had to call back, they fi ally sent out a technician. He discovered it is the buried cable between there box and our house. He scheduled another tech to come out and bury a new cable. He has been a no show. How do I actually get my internet fixed? They are arguing about refunding my money back for no service. I am at a loss as what to do anymore.

Desired outcome: I just want reliable internet

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11:49 am EDT
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CenturyLink Phone service and internet service

The service box at the end of our road is 30 plus years old. I tried going to buildings in our local town and they are locked up with signs telling you to call 1800 numbers. Then you talk to people you cant under stand. I think Mr Storey should be fired for the way he is running this company. We need new equipment because we have no cell service here. In case of emergencies when we have no service we have no way to communicate for help. Mr. Storey spend a little money on your residential home service instead of just cell phone service. We pay money too for the half [censored] service we receive I hope I receive a response but I wont hold my breath.

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4:19 pm EDT
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CenturyLink Phone part of their bundled service has been out two & a half months with them reneging on vows to send tech out to repair.

Around August 11th, 2021, I needed to make a call and had no dial tone at all. Waited for a while, tried again and hoped it resolve itself, i.e. (return of dial tone). Anyway, decided it was time to contact the ISP, Centurylink in hopes of getting this vital matter resolved . Our family of 3 needed a working landline because I am the primary care-giver for my husband : he is a stroke survivor, has very limited vision, is diabetic, right side of his body weak from stroke. I am also his secretary responsible for bills being paid, making doctors appts., his meds refilled, and more. He himself is our Hero, accepting of this part of his life. What we cannot Fathom is the Many Calls to Centurylink, the countless times on my cell phone speaking with "agent-reps" who have not a clue, or don't care. I was given repair ticket numbers that they later said did not exist. On Sept.22nd of this year, they sent a Tech over ( I have his email to us), looked at outside wires, and he sped out without calling the landline phone here so we can have it up & running. Fast forward to Oct. 6th, Oct.11th and Oct. 16th with no Tech. These dates were provided by the varied CenturyLink agents I spoke with. A Landline is Vital for mutual communications w/health providers, pharma, etc. Also, on their own website, CenturyLink lists 5 Reasons to have a working reliable landline for First Responders to pinpoint our location. The utility co. said to me (cell phone), that they are not responsible for this issue as the city wires are ok & its between the ISP and ourselves. Please advise - Thank You, Sincerely The Patrick Family, Greenville, NC 27858

Desired outcome: Restoration of the landline for our one phone line here.

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4:10 pm EDT

CenturyLink Technician never comes and they keep closing the repair tickets

I setup new internet and phone service for one of our new houses in Ravensdale, WA and on the day of activation, the internet worked fine, but we had no dial tone. We went through the troubleshooting instructions multiple times and they ran several line tests, coming to the conclusion that there was something wrong with the line and a technician needed to be dispatched. I have now taken three full days off of work because they give you an 8 hour window of when the technician will come and for the THIRD TIME, no technician shows up and the repair ticket is magically CLOSED. After the second time of a no show, I even called again and spoke with someone else to confirm that they would in fact be sending someone and Nope, no technician comes. We've run the line tests again, just in case they fixed it and we still have no dial tone! This is maddening! I don't have time to continue wasting on a freaking technician not showing up! I got an email the day before confirming that I would be there from 10:15am-6:15pm and got another email confirming I would be there the morning of the appointment, YET THEY CAN'T EVEN SHOW UP!
I now get to take a FOURTH day off to sit around twiddling my thumbs for them to likely No Show again based off of their AWFUL track record!
If anyone knows how to go up the chain to talk to a manager, please share because I am done!
Account #: [protected]
Email: [protected]@hotmail.com
Phone: [protected]

Ryan & Stacy Hershey

Desired outcome: FIX MY PHONE LINE!!! TECHNICIAN ACTUALLY SHOWS UP TO DO THEIR JOB INSTEAD OF CLOSING A TICKET WHEN NO REPAIRS HAVE BEEN DONE!!!

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6:20 am EST

CenturyLink They won't answer the phone!

i can't contact CenturyLink. On hold for hours. And hours. Web site does not work. Click 'chat', nothing happens.

Desired outcome: contact CenturyLink

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5:35 pm EDT

CenturyLink Spam and unwanted calls

Calling from numbers local to mine so it looks like they're calling me from potential businesses in my area. They won't stop calling. They call from a new number each time. They are trying to sell me or promote different products. I've kindly asked them to stop, and they won't. Something needs to be done about this. It's an obvious nationwide problem.

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11:01 pm EDT

CenturyLink Internet service

Starting the night of September 6, 2021, we lost internet service. The morning of the 7th I contacted Centrylink twice, both times I was told it was my equipment and not their service. On the 8th a repair tech showed up and after four hours we still had no internet. The next day a different tech did come, and he told us that there was an outage for our area, no one in our rural area had service, some still don't! I have been in contact with tech support via phone or messenger on September 10, 13, 14, 17, 18, 20, 22, 23. The last they were scheduled to come, September 23, out and check their maintenance box for the area and let us know what was happening the appointment was canceled by Centrylink the morning of and rescheduled for October 8.
I was told by a repair tech that the system is being upgraded and maybe that is why we have poor service or no service. That he escalated a ticket for our area, but when I called later that week to inquire about the ticket, I was told that there was no current ticket open. I was able to talk to Erica via Facebook messenger and was given a $15 discount on my bill. There are at least six families that live in our rural area and are all being effect by this issue. During the day the internet is come and going, which creates a problem for those of us working from home. I am also being told that I could be charged a service fee when a Centrylink repair man comes out to check their equipment, not to my home. Most nights between around 8pm till around 7am the next morning we have no internet at all, I have been keeping a log. So essentially at night, for approximately 12 hours there is no service. But we are still being billed for a whole month of service! I feel like since we do live in a rural area, our issue is being bushed to the back of the burner, especially since you cannot get in contact with a supervisor/manager to try to get this issue resolved. We are about to move into week number four with the same problems occurring with no explanation from anyone.

Desired outcome: internet completely restored, and a credit for the days we had inadequate or no service

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5:26 pm EDT
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CenturyLink Start of service/ Never showed up/Poor customer service

On roughly August 25th, I put in an order to start services in Albuquerque NM for internet. It was suppose to start sept 18th, it was first available day. Everything went fine. I received a paper in the mail with my first months bill info and plan pricing. Come Sat Sept 18th, the date we chose to set up services), NO ONE ARRIVED. I spoke to someone via chat Monday 20th about services and they ENDED CHAT before addressing any issues with me. I then repeated chat and got Salome. This person said my services were never submitted. THEN WHY DID I RECEIVE A CONFIRMATION LETTER IN THE MAIL? I know this was a lie or something and there was dishonesty in the answer.
Anyway, I spoke to this person and they re-submitted my request. There was no availability until OCTOBER 9TH and the person did not care. The break down of the first months bill, $187, was also not clear. So when I asked for the breakdown they sent me random numbers that didnt add up. Being charged $99 for a service technician - PLUS THE ENTIRE MONTHS SERVICES WITH NO PRORATION- even AFTER no one showed up to my house after waiting several weeks then having to START ALL OVER and get someone out 2.5 weeks later- again. Is terrible. So far this is the worst company Ive ever dealt with. If I did not need services for my job, I would have never signed up with them. period.

Desired outcome: discuss my plan and bill or something with myself

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5:00 pm EDT

CenturyLink Internet service outage - unresolved restoral - still out!

We called Centurylink last week (week of Sept.5, 2021) to get a restoral on residential service. The girl in the technical department said they would not be able to come out for ten (10) days due to their lack of manpower. We have issues with this timeframe as our home is automated, have cameras, security, interior automation, plus we are unable to pay our bills, we work from home often, and have zoom calls to doctor appointments. I am on disability, we are seniors, and this is not acceptable. We have had this internet provider for almost ten years and expected better from this company. We hope a manager/supervisor contacts us before next Saturday, Sept. the 18th 2021-the day someone may come out.

Desired outcome: To have internet service restored asap or yesterday.

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11:42 pm EDT

CenturyLink Internet

Internet keeps going out periodically during the day. I was sent a new modem, but that didn't fix the problem. I also complained about the slow speed which was a 10th of what I was paying for. They finally fixed that problem, but the internet continues to cut off and on during the day. Last year a service technician told me it was a switch issue at the end of the road, but CenturyLink would not spend the money to replace it.

Desired outcome: Fix the problem

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10:16 pm EDT

CenturyLink Service call never resolved

then end of May 2021 I contacted 811 to have the utilities in my yard marked. I am preparing a new garden area. When I was prepping the area I noticed that part of a cable was not buried -- it was above ground. I was not sure exactly whose cable this was. On 6/4/21 I spoke to Kim at Century Link and someone was supposed to contact me the same day in 2-3 hours. there was call back. On 6/7/21 I called [protected] technical support & was supposed to get a call back by 6/9/21. no reponse. My first ticket # was [protected]. my 2nd ticket was [protected], my 3rd ticket # was on 6/4 21 #[protected]. I have called the following phone numbers: [protected], [protected], [protected], [protected]. I'm not sure which phone number gave me an appoint ment date of 8/16/21 to bury the cable. BUT NO. On 8/`16 a guy came to the door and saif he was only her to measure whatever. then he was going to expedite the order to get the cable buried.
One of the last tickets I had was #[protected]. on 8/25/21 I called [protected] with new ticket # VN433804. my appoint was supposed to be Monday 8/30/21 an no one showed up. My next call was 9/6/[protected] and the ticket was showing as completed. But I had checked the cable before calling and the cable WAS NOT BURIED. WHAT AM I TO DO WHEN NO ONE RESPONDS? When I called on 9/6 I was on for 45 minutes. I gave up after being on hold with someone for 26 minutes. the first 19 minutes shw was checking differnt things... but after being on hold an addtl 26 min without anyone on the other end of the call I gave up. HOW CAN I GET THIS RESOLVED? THIS IS VERY POOR CUSTOMER SERVICE.

Desired outcome: Cable will be buried 100%

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3:38 pm EDT

CenturyLink Local phone service

We have been out of phone service since Sun. Aug. 29, 2021. I called repair services on Sunday evening of the aforementioned date. The agent that I spoke with generated me a repair ticket for the date of Sept. 04. The tech by the name of Josh (no last name) did arrive on the promised date. He claimed he checked the services and there was nothing he could, because what need to be done was beyond his expertise. Because of the weekend and the Labor day holiday, we had to wait until Tue. Sep. 7. We heard from no one, so I and my sister who is also out of service, called the local tech's in our area. The local tech stated he knew nothing about the service outage, but that he had checked the lines at previous time and he thought he had repaired them. He also stated that he was by himself, because most of his guys were out with Covid. We have had no service for 8 days now. I have no intention of paying for a month's service. You are the wost phone company we have ever dealt with. Before you, we had great service and we have been with this company through 4 name changes. By far. you are the WORST. Tried to call Century Link this AM, could not get through. They place you on hold forever. I was on hold this morning for 1 solid hr. and had to hang up. I want my Phone repaired NOW! In the meantime, I recieved a text stating that they were aware of an outage in the area, but seems now, nobody can confirm the outage. What is going?

Desired outcome: Service repaired

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Bruce Mcarthur
, US
Sep 09, 2021 11:45 pm EDT

I am a former centurylink contractor. after centurylink forced retired local techs in southwest fl. they rehired contractorsbut took them off hourly pay and made it peice rate. which made it worse, this job cannot be worked at flat rate because no two repair jobs are the same time to resolve all the issues, so no tech wants to lose his butt on a job tha requires him to work3 or 4 hrs to fix and only gets paid 40 dollars 10 that averages 10 bucks an hour. so nobody wants to spend enough time to fix it properly.. I got laid off in march and customers actually still call me. but I cant do anything for them. all the company that took them over wants to do is pay there investors as much as they can and maximize there profits and the hell with their techs and the cheapskate rate that they are paid. no wonder nobody wants to work for them and do a good job

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4:59 pm EDT

CenturyLink Spam calls

Ive recieved no less then a dozen phone calls from your company today all in a mater of 6 hours. STOP CALLING ME! i don't care what your scamming go get a real job. [protected]/ 0076/ 0079/ 0064/ 0056.

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12:17 am EDT
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CenturyLink Service

Yesterday, I was on the phone with CenturyLink about 4 hours total. Nobody showed up here until this am. He came early at 8:30. He resolved the issue eventually. However, he left the cover off of the new component that he installed. He left several cable wires uncovered. And he left the panel cover off the internet panel. Sloppy!

I expect someone to come and fix this situation. I don't know if there is danger to us or to the uncovered, exposed system.
Call me [protected].

Desired outcome: Clean it up

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7:07 pm EDT

CenturyLink Residential service

I cannot get through to a live agent to straighten out a missing payment. Century Link reflects past due but my bank statement shows the payment was made on time. I have been on the phone/chat with several robots for over two hours and have yet to talk to a real person.

Desired outcome: Payment history corrected

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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