Cell C
reviews and complaints

I am due for upgrades on 2 of my contracts so I went online to view available packages on the new Samsung Z Fold 4 with the Samsung watch. After taking a picture of the deal and poping myself to The Glens Cell C shop where Monica assisted me with the 2 upgrades, mentioned that they don't have stock on the watches inshore but would receive stock today and we can finalize the paperwork and off I'll be with my new devices. But by a call today from Monica saying that it was incorrectly advertised and those deals are not available, I feel highly disappointed and would like to take this further... As far as my knowledge, if a retailer misadvertised any deals, it is the customer's right to get the deals as advertised... But with a verbal fight with Bryan who I assume was the manager who basically told me there's so way I'm taking that deal

I've contacted Cell C and I was told that I could upgrade on that same day I phoned. I was asked by the consultant with regards to the phone I wanted as an upgrade. I told her the device Huawei Nova Y70 plus on the pinnacle 2GB. I eventually received the phone, which was delivered to my work address. The day after I went to the local Cell C (Riversquare - Three Rivers). I was informed by Muneer that there was a double deal on the said device and asked as to whether online consultant informed me about the double deal. I told him, they did not. I was not happy as the deal was current and in the new pamphlet. It was not even 2 working days after I received the phone. I then called the cell c online and I informed the lady that I wanted them to change my deal so that it would be the double deal and not the single phone.

I was told to phone back the next day, as it was outside the working hours of that department.

Despite this, I went back to the Cell C (Riversquare - Three Rivers), where I applied for an extra contract, also on the pinnacle 2 GB.

I am not very happy customer, seeing as the person who assisted with the online application should have told me about the double deal package. I would have taken that double deal. I wanted just to get the sim on the 2nd phone and then have a pre-paid (month to month) sim on the second phone, which did not happen as I was only informed by the consultant at the Riversquare branch, when I asked as to whether I can withdraw the single device and replace with double deal.

I eventually got hold of an online consultant, she however informed me that I must provide her with the IMEI number, whereafter they will arrange for collection of the device, and then cancel the upgrade, and then I would have to apply for the double deal contract, which would take up to a few days. My husband already transferred all his info to this new device, got a glass screen protector and a leather pouch for his phone. I asked the lady as to whether they could just then send the extra phone, I was informed that they could not do it in that manner.

Just to say the least, I have been with Cell C for years and I must say I was not happy when I found out that the online consultant failed to give me the double deal option.

On 6 June 2022 Cell C contacted me to 'upgrade" my existing month-to-month Smartdata contract and confirmed the amount due will remain as is (R608.88).

04/09/2022 I noticed the amount due on the app is more than double what I used to pay, I also received the latest statement that reflect the amount now being R1562.30.

Logged a query and was promised to have feedback between 24-48 hours, well it is 24 Days later with no feedback.

Every time I phone them to follow up, I'm told its is still in progress as their finance department has a backlog and I need to wait for feedback.

How long can it take to investigate their own mess and fix it?

The debit order is due on 30/09/2022 and I will NOT have that amount of money in my account to cover the Wrong amount they are charging me now.

I've sent emails, and have 3 ref nr as at this stage, with no luck of feedback on any of it.

Where else can I go to have this matter sorted urgently. This is due to a mistake on Cell C side that I'm struggling for them to fix their own mess.

I applied for a cel c contract 2 weeks ago I was approved for 849 a month I put my order through with Heather and was told I will receive a call from delivery department. On Monday I was phoned and told by Heather the Z flip is now out of stock and the newer version is going to cost more... being disappointed as this was the phone I wanted we tried a view other options and eventually I agreed to the deal she offered me she gave me a deal for a galaxy s21fe and a watch for 849. On Tuesday I received my contract and signed and sent it back. On Wednesday I phoned 084135 to follow up on when delivery will take place as I'm found ro Port Elizabeth for a funeral so just to make sure that I'm here. I was then transferred to Contract department they asked me for my cell which I gave and was told it's a incorrect number ibgave my ID and they said they will put me through to sales asking why I was told their system is down sales then told me they can't help me I need to speak to the Heather I was transferred and then cut of.

I sent Heather a email to contact me she did and also transferred me to contract department she said she doesn't work with contracts on this day I was transferred 15 time with no success I then went and looked at my contract properly and saw my details were incorrect only thing that was right was my banking details I emailed Heather again and she then transferred me again rhen contract transfered me back to sales again so it went on and on I then phoned customer care again and said someone is trying ro make fraud on my contract and no one wants ro help me fix it gies what they did transferred me again back ro sales saying that the person that helped me apply mist fix as the error comes from her. I maolialed Heather again with the wrong information on my contract. On Thursday I phoned again and was transferred again to sales where I spoke to a lady called Keabepswe she said she is transferring me to Heather as Heather needs to fix it so she did I rold Heather what she said and very unprofessionally she phoned her and they had a full on argument infront of me to the point where Keabepswe cut Heather of I was in shock.

Today I get a email from Heather saying my application has been put on Hold? Now she needs more forms?

Everytime I ask to speak to a manager no body wants to put me through? I'm taking this after further this has caused me so much stress and anxiety all I wanted was my contract details updated and my package delivered?

Good day

I order a prepaid data card online. I don't receive it. I mailed customer service. I receive a automated reply with ref number. Nothing happens. I mailed them again and a few days later again. Someone reply and ask me for my ID number. I reply with my ID number. Resend the ID number a few days later. Email customer service again. Receive a blank automated email. Email them again. I phone. After 4 time that they put the phone down in my ear (various departments) someone try to help me and said (guess) email them. So I mailed again. Not even a automated reply. If they ignore me when I mail and cant help me when I phone, what must I do? I just want my data card.

I had an account with cellc, was handed over to ssda but settle the account December 2021,been struggling to get paid up letter since then,tried to call the company that was dealing with and they told me they are waiting for cell c to send it to them.tried to call cell c but they giving me empty promises. Sello thabo phosa [protected].will appreciate your help.

Good afternoon

Very sad when you take a contract they don't give such hard time,But requesting a simple paidup letter I have to spend the hold month using my airtime to call your stupid customer care but can't even get help it's so disappointing as a customer for your name to be blacklisted while I don't have anything I'm owing cellc..can your company send me what I'm look for than spending time on a call everyday explaining same story that's time consuming. What I'm asking my self is... your legal department is busy with what case that is taking them hole month to resolve such a simple issue because your system shows that I'm not owing cellc! then what case are they busy with?

Yesterday at 12:45pm I went to the CellC branch at Greenacres in Gqerberha to perform the swap. Upon completion of filling in my details, I was told by the consultant not only that the sim card would be activated after 3 hours but also that I needed to pay a charge of R20 which I paid and but received no slip which I found suspicious.

Where I reside, Grahamstown, has no CellC branch and is 2 hours away from Gqerberha I decided to wait until I returned home at 5pm to insert the sim card. I inserted the sim card however my phone was not detecting the sim card at all so I called customer service only to be told to wait a further 24hrs. The 24hr mark hit today and I called customer service again to be told that I was not supposed to insert the card at all until the 24hr mark.

Why was this information not explicitly stated to me at the branch? Apparently I have to wait 30 days to be able to perform the swap telephonically and I absolutely cannot afford to go down to Gqerberha again.

My request for a business upgrade was lodged on the 9/09/2022. I was informed that the request will be actioned within 24hours. Due to the urgency I called back on monday and still no action was taken in my request. The consultant then asked me to do another mail including a letterhead stipulating my request. Within this 1 week period I have yet to receive a call or an explanation as to why no one has called me. I have had promises made by consultants and team leaders but no success in getting the contract upgraded. The service is experience is horrific and no consideration is given to resolving the problem. Could someone please urgently attend the upgrade of cell no:[protected]. I do not have the time to name shame but am frustrated with the total experience. If the matter is not resolved I will be forced to cancel and take all my companies business to elsewhere.

Cell C Fibre is one of the worst companies to use for Fibre, we had opted for the 1000mbps/200mbps, we had to wait 2 months for them to configure my router since I had fibre installed at my premises already.

We were promised that they will come through to install and show us the correct speed, I must say, that is a very good sale tactic. Hook me in with answering my questions but fail to deliver when the time comes. Terrifically horrible service received from Cell C. Will never recommend them to anyone ever again.

We opted for the Cell C Fibre in the middle of July 2022, We were then told that on the 1st August 2022, they will configure the router and we will have internet access. The 1st of August came and went, we were then told that oh no, there is an issue with Vumatel so we can only get the fibre installed on 1 September 2022.

We had to make peace with the fact that we were going to be charged for 2 months fees but no fibre.

But that is when things went downhill. On the 1st of September, we had to call the whole day for them to configure my router. Once they had configured my router, I went home and did a speed test, to my shock, I was only getting 90mbps and I was paying for 1000mbps, I was furious. I phoned the next day and asked why is my speed so low, so no one was able to help, I eventually got a hold of their supervisor, Senzo, he told me that they were not able to send through a technician until we did a speedtest.

Now at home I dont have a computer so I had no way of conducting a speedtest from the fibre box itself.

When I explained that to them, they promised to call me once I was at home after 18:30 since the CellC fibre support is operational 24 hours a day.

No one phoned, no one sent an email or anything. So the next day I got on the phone again (mind you, I was wasting my work time to sort out Cell C fibre issue because I need to get this fibre sorted so my children can do their homework and so forth) and for the whole day I was busy on the phone with Cell C and their supervisor Senzo. I eventually had to get my own IT to the house for them to come through and have a look for the issues I was experiencing. My IT had run their tests and once they had run their tests, I was told that the router that Cell C had supplied to me because that was the online deal, was not even compatible with my 1000mbps line. I was furious, and the next day I phoned Senzo, the supervisor for the Cell C fibre dept, he then turned around and told me that if I want to reach my 1000mbps I will have to purchase a router on my own that is compatible with my speed because they only supply that specific router.

I was furious, how could they tell me that the next best thing for me to sort this issue was for me to just purchase my own router. I mean im paying for that speed and Cell C is robbing me but hey! they cant do anything about it. its just what they can supply.

When I then wanted to cancel my contract, the lady at the call centre said she would speak to her supervisor and they would get for me a new router and I should wait for a call from her Supervisor, Senzo.

So again I waited patiently for Senzo to call but to no avail, so I decided to waste my time again and call Cell C. I spoke to Senzo about the call I had with the lady in the beginning of the morning, I was then told that oh no thats impossible and that im a liar.

So I decided to leave it for a while because of my children needed the internet to finish their projects and assignments but the speed and service was so dismal that I had enough and decided to cancel.

So I cancelled the contract on 13 September 2022 at 11:04am, I spoke to Busisiwe, I was told that I have to be invoiced for the full month and they want to charge me installation fees because im cancelling before my 24 months but now I ask the question: WHAT INSTALLATION DID YOU DO? I had to go home and look up tutorials to set up my router and then wait for the password and configuration details from Cell C so what installation.

The lady could not answer me (im not surprised at this point though) so I was told that no I will have to wait a full calenders month to cancel but I will be contacted by the cancellation department within 24-48hours.

Its been 48hours and im still waiting. I will not let this go. Cell C better cancel my contract soon before the 25 of September or else I will take this to consumer council and get Cell C itself cancelled.

Cell C is synomonous with no service. I cancelled my contract 6 months ago. Every month they still take money out of my account. The retention / customer service is useless. Every time everyone apologies, acknowledges that they see that the cancellation amount was paid, but nothing gets done.

Promises after promises that team leaders will phone, but nothing happens. The most frustrating company I have ever had the disservice to work with.

Customer service emails are ignored. Call center personnel promise that it will be sorted out, but yet, no confirmation is forth coming. Every time I phone to follow up, no one knows what the delay with the "team in the back" is? Absolute incompetence!

My mom has had a contract with cell c for the last two years and those two years has been a complete nightmare! Every second month at since she has had that contract they phone her for missing payments and cut off her service even tho she has paid every month... Cell c has even gone so far as to saspend her contract only for her to have to pay out of her own pocket for a Sim swap for the mistake that they made! I am so disgusted with cell c I would not recommend them to any1... Every month it's the same story over and over again why can't they update there system instead of harassing pensioners for money that they do not owe them 2 years this has been going on I have logged a complaint on my mother's behalf my mother has complained but nothing has changed. My mother's contract has finally finished and she has canceled it in store and over the phone several times but still the phone calls continue! My mom has stage 4 cancer and they phoning her with threats of black listing! Who the hell am I sepose to contact for this to stop!

As long standing customer of Cell C all that we wanted to do was upgrade our phone, and that's were the nightmare started. we have been fighting this battle since the 23 August 2022. even took to Hello Peter with no resolution, so honestly I don't know why i am writing here cause from some of these replies, one can see that the same people reply on hello Peter, and a whole lot of good it did me.

All we wanted was a upgrade of our choosing, what we got was endless disappointment, lies, and Cell C staff that don't care.

All I wish is that no other loyal Cell C customer go through what i an going through.

I. Mrs A Oelofse, with cellphone nr [protected] wish to report 2 FRAUDULENT CONTRACTS ON MY NAME!

I CANCELLED the RETENTION QUOTATION that was sent to me 11 August 2022. My present router contract on number [protected] will be finished end of October 2022 and I DON'T WANT A RENEWAL. The area we live in has no G5 coverage and virtually no CellC signal. I use a Vodacom prepaid nr. [protected], when we are home and never requested another Cell C number either and Cell C opened another account for that nr.?

MRS A OELOFSE

[protected]

On the 6th of February 2022 I got a debit order from cellc after noticing I went to a cell c store were they checked and found out someone used my identity for opening 2 contracts after I submitted my bank statements ,avidavit and ID . I kept been debited till June and now they stopped. But I still get calls saying my outstanding balance is increasing . I only received case number from [protected]@cellc.co.za. But still nothing has been canceled.

Good day, I have a serious complain with your company(CellC), in April this year I called your customer care to cancel my contract after so many attempts of sending emails which were not responded to. Finally the consultant I spoke to over the phone told me that my contract was cancelled by her during that time on the phone. To my surprise I am now being called by MBD attorneys demanding that I pay CellC the money that I owe them, mind you from July till this day I hardly received any data (500Mb) from CellC yet I have to pay for something which I cancelled.

The contract number is [protected]. Fix your service and stop trying to milk me for nothing because even that network of your has serious issues where I stay hence I cancelled the [censored]en contract.

I was provided and billed for a service i did not ask for. This started in May this year (2022) just before my contract came to an end (in June). After several attempts sending Emails to the customer service and calling the call centre,

no one can confirm why this was given to me suddenly after 2 yrs having this contract. My contract repayments was plus minus R289 monthly. All of a sudden it rose to R1100 monthly for the remainder of the contract. I cannot afford these amounts. Needless to say, my phone service has been suspended and i cannot call the call centre.

I had agreed on data contract with cell-c for the amount of R169.00 a month. I later realised that they are over debiting my Account to the amount of R325.00 a month. I called their call center to correct and even wrote a email but it wasn't corrected. I later decided to reverse all the incorrect debit orders. They later handed my Account to the debt collectors instead of correcting the fault.

I am very unsatisfied with the assistance that I have been getting today, because there wasn't any assistance at all.

My account was handed over last year and I have been making payments, I phoned Cell C customer care but they said they cannot help me because my account has been handed over, I contacted the people to whom my account was handed over to but according to them my account isn't with them anymore.

I have tried to find out today why my outstanding balance is becoming more on the statements that I am receiving from Cell C themselves, but to no avail.

I have been wasting my time trying to contact them.

Cell C advertises a month-to-month deal which allows you to "cancel anytime" and "subscribe month to month with NO cancellation fees". It is referred to as "no lock in".

This was explained to me as such, and I agreed to the deal. I have another contract which is expiring within a few weeks, and I phoned them to hear if I can switch this contract/number to the same deal.

When accepting the contract, the consultant suddenly mentioned "commitment fees" - the advertisement EXPLICITLY states NO FEES. The consultant just said that the terms has changed and there is fees now. I refused to proceed, but I insisted that if they advertise something, they should stick to the advertisement or stop advertising. A week later, and its still being advertised incorrectly on the website.

In light of this I queried my existing contract - and was informed that, although I was never explained the new terms or agreed to their terms or was even informed of the Fees let alone agreed to it - I am responsible to pay R1900 commitment fees.

I have, over the last week, lodged several complaints to their customer service department. I had one call from a guy telling me that he cannot help me with the complaint, and that I should phone them and ask for a manager.