Carrefour
reviews and complaints

We placed an order for a pizza and we continued our grocery shopping.

We came back after 20-25 minutes and when we asked about the status of our order the guy asked what is our order and what type of pizza. In short , he didnt even start making our specified pizza. I think he prefer serving other customers than us.

The catch , we want the service to improve. There should be a proper numbering and staff must be fully aware of needs of the costumer.

I had bought an HP Laptop from your online website which was delivered to me on July 13 (Order number: [protected]). Since few days ago my windows that came installed on the laptop is showing that it needs to be activated. I have bought this laptops with windows on it and why does this happen. I need you to help me resolve this. I have also called customer service but they were not helpful.

I returned cleansers to carrefour at branch City centre Doha Qatar on Saturday 92-12-2023 morning hours
This returned product was purchased on Friday 01-12-2023
Carrefour staff at customer service didn't return any return bill only I got return slip of refund payment
Yesterday carrefour staff called me with my email complaint that the amount has been transferred to my Qatar bank commercial bank
This is wrong information as my relationship manager at commercial bank says we don't hold any amount and it's done the very same time
I did purchase from my debit card money deducted same time on purchase now the carrefour staff is playing with the customer if Qatar Riyals 117
Kindly loon into it as I am leaving Qatar this weekend
Annoyed cust
Clive Dsouza
Qatar mobile +974 [protected]

The customer service and the delivery system are awful.

Friday 27th September, I ordered to be delivered on Saturday morning, The order was late, I had to call4 times and submit a complain. At last I got the order at 9pm with a missing item. I called again to complain, nothing I didn't get my money or my item (croissant 60 eg)

Friday 3rd of November, I ordered and paid online. Saturday at noon, I opened the order in front of the delivery man, 3 items were missing! So I called the customer service, I wanted to talk with any manager...nothing. At 7pm, I got a phone call from one of the managers, I told him that I need my order complet. He promised to do it.

TILL NOW I DIDN'T GET ANYTHING:

1.the refund of the 1st croissant 60 egyptian pounds.

2. THE ORDER OR THE MONEY OF THE ORDER 1140 egyptian pounds.

I need my order

Carrefour supposed to be a respectful place not a bunch of thieves

Good morning Team,

I trust this message finds you all in good health.

I'm currently based in Kenya, and I'd like to bring to your attention that I raised a complaint on the 5th of August 2023. The initial case was logged under number 5305250. Regrettably, we have not received any response or communication from the local team regarding this issue since that time.

Subsequently, a new case was created under number 5416287 for the same matter. I kindly request that you review this case and provide guidance on how to proceed.

Your assistance is greatly appreciated.

Have been following up on a faulty dyson for a month, and jow we are left with no vacuum to clean. carrefour has no response , third party has no response, and here trying very hard to wait patiently. the Dyson which is supposed to last for years, broke down in a month and even though it's under the warranty, it has gone for 'repair' and no news after that since 3 weeks! carrefour has lost its credibility for me! we are new to UAE but know for sure that we won't be using it in buying anything substantial in the future. PATHETIC.

We ordered when we were abroad and had no idea of carrefour having 3rd party sellers. we were trusting on the brand name Carrefour. Now the 3rd party who is assumingly repairing a brand new dyson, is being excruciatingly rude and unprofessional. Carrefour saying they can't do anything in this anf here we are surviving in this dust jungle with kids at home without a vacuum cleaner for 3 weeks today.

I have make an order online and pay through online payment and my some of products are missing from my order. The delivery boy said i forgot to bring it. I will be back in 1 hour and it’s about to be 48 hours. Now he is not picking up my phone calls not responding my messages. I have contacted to carrefour customer care they are also doing the same irresponsible job. It’s not about missing product it’s about trust and i think that delivery boy do this with every customer like me.

05-Sep-2023 18:57

Baniyas east carryfour

I bought a two whole chicken weight of 2.135 kg. Just now I opened my package it's contain 15 PCs of wings and only one leg piece and no have any one of chest piece. This is very irresponsible of job ethics. I can't able to come again there. Allah don't forgive him who's do this cheating work. But it'll not happen to anyone. Please take action him immediately.

I had purchased "Loreal Paris pro Digi, permanent hair oil colour" on 11/07/2023 from UAE Carrefour Ajman City centre, but the hand gloves were missing inside the Box pack. And I was on tourist visa at that time when i purchased above mentioned product. Now I am back to INDIA and at the time I opened the box, the hand gloves was missing in the Box pack. Need your immediate response.

Thanks & Regards

Vajrul Pathan

+91 [protected]

+91 [protected]

[protected]@gmail.com

[protected]@gmail.com

At 6:23am on 8/21/23 i was driving to work and I received my first alert from my debit card saying they received a $86.30 charge at carrefour Jordan. A place I never even heard of. A second later another alert for $86.30 again. At 6:39am another alert this time for a $189.00 transaction that I never authorized. I’ve never heard of this company, never gave them permission or anyone else permission for any transactions.

Date and Time: 4th August 2023, between 10:30 to 11:00 am

Description: I was the first customer of the Carrefour Market Islamabad D12. I used my card for the payment. Apparently, the POS terminal machine was not loaded with paper, so it showed an "out of paper" error message. Hence, the employees made me pay again. This is why twice the amount was deducted from my card against the same invoice number.

Now, it has been 10 days, I am continuously going the store and requesting the employees to refund me the amount.

However, none of the employees are willing to do anything. Every time, they lie that they will do something about this, the money will get return, but they do absolutely nothing except of delaying and wasting my time.

Absolutely worst customer experience, they won't even let us talk to the higher ups, they lie about their positions (job title) so that I am unable to talk to anyone.

The extra amount deducted is PKR 6,713.

Whilst staying in my apartment in Antibes I purchased an LG washing machine from the big hypermarket store outside of Antibes.

Monday 17 July 2023

On Monday 17 July, we purchased an LG washing machine from the large Carrefour hypermarket outside Antibes (see attached). We purchased the machine on the basis that you would install the new machine and dispose of the old machine.

We made it clear that we had no lift in our building and it would probably require two people.

Delivery was planned for Friday 21 July.

Friday 21 July 2023

Two men arrived on Friday morning with the new machine. However, they would not uninstal the old machine and connect up the new one on the grounds that the uninstal might cause a leak. We were not informed that we had to uninstal the old machne ourselves. I offered to do this myself but the men were not prepared to wait. They unpacked the new machine and left.

I uninstalled old machine in a few minutes after they had left the apartment.

That afternoon, we returned to the Carrefour store and explained the situation.

The shop assistant (Marienne) was very helpful and after a number of phone calls said the delivery company would contact us. They did contact us on our return to Antibes and arrangements were made for Sunday afternoon.

Sunday 23 July 2023

A man arrived on his own on Sunday afternoon and installed the new machine. As he was on his own he could not take the old machine down the stairs. As I am 70 years old, I was not able to help him lift it. He said he would report back. We received a phone call a couple of hours later saying the machine would be collected between 7pm and 8pm that night. No one arrived.

Monday 24 July 2023

I returned to the Carrefour store and once again explained what had happened. Marienne once again made phone calls to the delivery company and she assured me that they would collect Tuesday morning.

Tuesday 25 July 2023

This did not happen. I returned to the Carrefour store after 2pm and spoke to Marienne again. After further phone calls she said the delivery company would call us. Later that day, we were informed that they would collect the old machine before 10am on Wednesday morning.

Wednesday 26 July 2023

This did not happen. I returned to the Carrefour store and Marienne once again made more phone calls and said we would be contacted. We heard nothing further and, as we were returning to the UK on Thursday 27, we could not spend any more time on this matter. The old washing machine remains on the 3rd floor landing.

As stated, the whole reason for purchasing the washing machine from Carrefour was the promise of an easy exchange of machines which clearly did not happen.

In addition, I spent a significant amount of my holiday (over 4 days) travelling to and from the Carrefour store to try to resolve a simple issue. I would add that I have no complaints of Marienne at the Carrefour store who tried very hard, on each occasion, I returned to the store (4 times!).

It is clear you have no control over your delivery/installation service and I am extremely unhappy with your after sales service.

No doubt I will have to pay an external company to remove the machine on my return to France and I expect you to reimburse me of any costs incurred.