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Angus burger & fries
7/1/2023 9:27:50 pm (store closes at 12:00am on Saturday)
33505 Yucaipa Blvd., Yucaipa CA [protected]
Order ID: [protected] CJ-1100584
DT#183 Employee: Steve I Order Total: $12.75
I ordered:
one Angus Burger,
no Cheese, Extra Raw Onion, Extra Tomato, Extra Lettuce, No sauce (Dry).
one Medium French Fries.
I asked that the order be repeated back to me.
Complaint:
Burger patty was barely warm, meat dry (not freshly cooked) (maybe re-heated?). There were no onion or pickles at all on the burger.
Fries were barely warm, dry, shriveled, overcooked, extra salty.
Old waffle fries were mixed into the french fries!
I was charged twice ($.35 + $.35) for two extra tomato slices.
(Burger comes with two slices of tomato.)
Request refund for entire meal $12.75
Desired outcome: Request refund for entire meal $12.75
Name: Melody Klapa
Service not good I'm talking back to customers
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Read full review of Carl's Jr.Hopefuly someone will contact me to say they are going to follow up on this particular store.
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Desired outcome: [protected]
Service
On 4/17/23 at 3:29 pm, my husband and I went through the drive through at your 1101805 store in Eagle Point, Oregon. I placed my order and asked for a grilled chicken sandwich and a famous combo. The young lady read back a combo and a different chicken sandwich. I responded with "no I wanted the grilled chicken." The menu had an automatic changing page and...
Read full review of Carl's Jr.Incorrect order
I ordered in drive thru and got home and my order was completely wrong. I ordered a double western and got a superstar. I ordered a kids burger and got chicken stars. I ordered waffle fries and was charged $1 extra and received regular fries. When i called to complain to one at the store answered. My order number was 338842 and i visited the store on 4/14 at 6:23 pm
Refund
On April 5th, 2023 I placed an order on the app and immediately noticed it was the wrong restaurant. Called restaurant and explained and was assured the order would be refunded that they had not started. Order # [protected].
No refund as if today
I then placed a similar order for the restaurant closest to me. Order #[protected].
The most frustrating part of this is that this is my 4th attempt for resolve this. I have used the online"contact us" form 2 times and replied to the confirmation email from the order. I have not even been dignified with a response.
I get that this is my fault, but the fact the order was never made, I caught the error and contacted the restaurant immediately should result in a refund. Poor business practices on several accounts. Promises unfulfilled an no response to a few inquiries.
I like Carl's Jr. But refuse to support a company that has no decency to even reply to a customer's concern. This is my final attempt for resolution and Carl's Jr opportunity to save a customer.
Desired outcome: Refund
Overview of Carl's Jr. complaint handling
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Carl's Jr. contacts
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Carl's Jr. phone numbers+1 (877) 799-7827+1 (877) 799-7827Click up if you have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 2 2 users reported that they have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number Click up if you have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 0 0 users reported that they have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number
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Carl's Jr. emailsmediarelations@ckr.com100%Confidence score: 100%Supportaccessibility@carlsjr.com77%Confidence score: 77%
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Carl's Jr. headquarters6700 Tower Circle, Suite 1000, Franklin, Tennessee, 37067, United States
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Carl's Jr. social media
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