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I've been a customer with xm radio for my vehicle service since 2002 and recently added a xm home device in December of 2007. And when signing up for the home service they mentioned every good thing about having xm in my home but never told me or have me sign any agreement that dictated...

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We have xm radio for our home and I wanted to get a secondary receiver for my shop, located next to home. I was told I could have a secondary receiver for $9.99 a month. When it arrived, I found that no matter where I placed the receiver in my shop, I could not get a signal. So, I call to cancel...

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Same story, another rip off. I bought a H-2 Hummer and got the 3 months of trial service. I opted not to continue the service as I don't care for all the advertising that has been growing on XM Radio. A few months later, my wife spots a 364.00 charge on our Debit Card for XM radio. I called...

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In late August, I was sent a letter in the mail that let me know my credit card had been declined during the renewal process.

I called to verify that they had the right information and they listed the last 4 digits of the card - but did not confirm the date.

It...

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Now that I have received a notice from collection agency, I find there was an assumed agreement with XM Radio that they would keep charging me until I - in writing - cancelled. When I first subscribed to XM it was explained to me as a magazine subscription. I paid for a year, and if I did not...

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I connected my service on July for 30 with Xm Radio. I also decide to add my wife to my plan because they had a promotion going on at the time I called in. My service was connected for 5 months at a specific amount and for my wifes service of 3 month it was around $15. Two month into my wife...

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My husband is deployed to Iraq and I wanted to suspend his account with XM Radio since he is not using it. Cell phone companies will suspend service for military members deployed to war zones and not charge them any fees while they are gone, the contract picks up where they left off when they...

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Once XM Radio gets your credit card there is no telling what they will do with it. Their constantly changing terms and conditions of service allow them to invent new services and charges and then automatically deduct the money from your credit card.
My advice: as soon as you can, tell...

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I had a one year subscription and they don't tell you they autorenew and continue to charge you. I called to cancel it three months early and was told I could not get a refund (lie). Instead they sold me another radio ($20) to finish out my contract. At the end of that, they auto renewed...

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I have had XM Radio for several years, but have always had trouble with their portable device, the Delphi MyFi XMtogo. About a month before my XM expiration date of 2/28/09 the Delphi died altogether. I decided to just let my subscription expire and do nothing.

I forgot that XM...

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What a run around. I canceled my service in March, I was still charged on my credit card in May for another quarter. I called and was very polite in getting my refund. I was told there was no problem a refund would appear on my credit card within 72 hours. After six days I called regarding my...

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Wendy of Boise, ID August 18, 2009


I initially cancelled my XM subscription in March 2009. On August 17th, I received a letter from their collections department. When I spoke to Patrick he said there is no way they are going to drop the charge even though the record show...

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I purchased a new XM Radio and called to activate it. I understood I was purchasing a 2 year contract and as a result, would receive 5 months service free as well as a $75 VISA gift card. My first invoice arrived and it was more than twice what I was quoted and agreed to. I have logged over...

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XM Radio has got quite a business plan implemented; you can perform 99% of service through their self-service web portal... EXCEPT stop/disconnect service for a radio. I called and after 7 mins being transferred and answering the same questions over and over, I was transferred to the "only...

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I ordered XM Radio 18 months ago. I recently noticed that XM radio was also charging me for XM online. I never ordered this service and did not authorize them to charge me for it. I paid for the radio quarterly, but they were charging monthly for the XM Online. I thought the monthly charge was...

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Shortly after buying a new GM product I received a letter from XM Radio's executive vice president STEPHEN R. COOK that I would be receiving 1 year of service ( satellite radio ).

A few weeks later XM Radio turned off my service.

When I called the company to...

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After calling to activate my XM radio and not given an option at all on how the bills would be set up, I was shocked 3 days later to see that they had charged $322.97 to my bank account. I immediately called and asked why when you activate on the phone that there is no option to set up your...

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XM Satellite Radio, Inc.
P.O. Box 33174
Detroit, MI 48232-5280

Re: Acct# 1-xxx1645210 September 3, 2008

The company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June,...

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The company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June, 2007 in which I specifically stated: "do not renew service and discontinue future or present services" and - in fact - service reception did...

Complaint Rating:

The company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June, 2007 in which I specifically stated: "do not renew service and discontinue future or present services" and - in fact - service reception did...