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wowway.com Consumer Complaints & Reviews

WOW! (Wide Open West) / Customer Service

Jim Silvania on 2015-09-03
Today I was having some problems with the video from my cable provider (WOW) so I called their customer service 866 number. To my amazement I was connected to a Spanish speaking female in Nicaragua, Central America. Not only was her English horrid, her knowledge of/or ability to address my...

wowway.com / Bad ordering experience

Maghatsu on 2013-12-22
I ordered whole-home HD DVR from the website www.wowway.com. I paid about $900 for my order and for the services. They promised to deliver and install everything within 3 days. I waited a week and called their customer services. I spoke with a lady, who asked my address and told me that...

Wide Open West / 200 dollars taken from my bank account without authorization

My 1st mistake was ordering Wide Open West. After seeing how terrible the cable and service was I had to immediately cancel. Well, they ended up billing me 250 dollars for 2 days of service. I called and complained and they said I had to pay for the installation and they charged me for the...

Wide Open West / Terrible company

Patrick on
On April 11th, my roommate called me at work around 11 AM and said our neighbor noticed that we were receiving the WOW channel line up on our box. That's strange since we are Insight Communication customers. During the call he informed me that our cable was now off, and that a WOW...

Wide Open West / Wide Open West contact info

Valerie on
I have had difficulty with my phone service. The problem is that I could not find any contact information for the upper management. I am writing to let everyone know how to find it. You have to look in the menu for finding employment with them. Careers at WOW! At the bottom of the homepage, to...

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