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wowway.com Consumer Complaints & Reviews

WOW! (Wide Open West) - Customer Service

Posted: 2015-09-03 by    Jim Silvania
Complaint Rating:  0 % with 0 votes
Today I was having some problems with the video from my cable provider (WOW) so I called their customer service 866 number. To my amazement I was connected to a Spanish speaking female in Nicaragua, Central America. Not only was her English horrid, her knowledge of/or ability to address my problem...

wowway.com - Bad ordering experience

Posted: 2013-12-22 by    Maghatsu
Complaint Rating:  0 % with 0 votes
I ordered whole-home HD DVR from the website www.wowway.com. I paid about $900 for my order and for the services. They promised to deliver and install everything within 3 days. I waited a week and called their customer services. I spoke with a lady, who asked my address and told me that tomorrow...

Wide Open West - 200 dollars taken from my bank account without authorization

Posted:    Danny60459
Complaint Rating:  100 % with 3 votes
My 1st mistake was ordering Wide Open West. After seeing how terrible the cable and service was I had to immediately cancel. Well, they ended up billing me 250 dollars for 2 days of service. I called and complained and they said I had to pay for the installation and they charged me for the month....

Wide Open West - Terrible company

Posted:    Patrick
Complaint Rating:  67 % with 15 votes
On April 11th, my roommate called me at work around 11 AM and said our neighbor noticed that we were receiving the WOW channel line up on our box. That's strange since we are Insight Communication customers. During the call he informed me that our cable was now off, and that a WOW installer...

Wide Open West - Wide Open West contact info

Posted:    Valerie
Complaint Rating:  83 % with 6 votes
I have had difficulty with my phone service. The problem is that I could
not find any contact information for the upper management. I am writing to
let everyone know how to find it. You have to look in the menu for finding
employment with them. Careers at WOW! At the bottom...

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