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I spent about $75.00 in fees to transfer a virtual line. I paid for 2 months of a second line, even though it wasn't working. I sent an e-mail asking for a refund because my phone quality was so poor I couldn't carry on a conversation, and was told I could not be refunded until the...

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Signed up for Vonage phone service in December 2007.
Received their modem and instructions for activation.
Despite following the enclosed instructions exactly, the Vonage modem could NOT activated.
Called Vonage technical support.
They walked me through the activation...

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I am stunned this company is still in business with this practice. They just kept me on the phone for a full hour trying to cancel my accounts. They said they were charging me $39.99 to cancel each line. I only added a 2nd line yesterday because I was told if I kept it for less than one month,...

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Dec. 13 I had a long conversation with someone in sales at Vonage. Included in the conversation was the fact that I have the ATT Elite High Speed Internet package. "No problem, works GREAT with Vonage." Made the decision to transfer both phone numbers to Vonage. Dec. 17 ATT disconnected...

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Had Vontage 1 month and they used the we need your credit card ploy to cover shipping charges for their modem. Then did not get even 1st month free and $30.oo was deducted from my credit card again for service. I called and canceled the service the next month and was told we will give you the...

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SUE for a full refund in small claims court. I won my claim. You can, too!

ALWAYS communicate with Vonage via POSTAL mail (paper).

Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't...

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I ordered Vonage on Nov, 2007. When I got everything for the phone system and got it hocked up. It would not work. I could not get it to work. the power lite keeps flashing and the phone will not work and when I hooked up the VT2142, my internet service quite working. I was on the cell phone...

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The device does not work, and customer serv. is horrible. Today Acct Management told me that they will not refund my money because I refused the 2nd shipment and they did not receive it at the return address that is authorized by email. According to UPS the device was delivered back to the original...

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On Dec 24th 2007, my phone number was successfully transferred OUT of Vonage. Accordingly, my account with them should have been auto-disconnected (this is in their policy). I was billed in advance on my credit card for the period Dec 21, 2007 to Jan 20, 2008. However, since my service was canceled...

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I switched my phone services from vonage to callvantage (at&t). As normal, it takes about 2 weeks for the complete transfer. Vonage gave AT&T permission to start a new account with me and they turned around billed me for many months after the transfer date.

They went further...

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I contacted Vonage for a year to stop billing my Terminally ill Mother, she since died and they are still billing her account and will not stop. Vonage makes it impossible to contact anyone, and even if you get a valid number you will have a 30 min to over an hour wait. This is a terrible blood...

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I signed up for Vonage for what was to be a first month free and otherwise 60 days free trial. 2 Complaints:

1. I was supposed ot get a fax line or second line with the service. Never did.

2. And this is the BIG complaint. Before the 60 day free trial period was...

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I really just wanted to let everyone know what kind of business Vonage is and how horrible their costumer service really is. I would greatly appreciate it if everyone would pass this on so everyone will know. I do not have Vonage, nor have I had Vonage since January. On May 6th I got a charge...

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Vonage is the worst business I've had the unfortunate circumstance to be involved in. Their "first month free" is a lie, because it actually takes almost two weeks to receive your VOIP equipment.

I installed it and it never worked properly. I'm not alone going...

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Vonage�s 30 Day free trial Fraud

On April 14, 2008 I called Vonage�s 800 number to sign up for their Unlimited Local & Long Distance calling (Premium Unlimited...

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I got a Vonage phone in 2/2008. I was not told that it would be a monthly trial period. I thought that if you signed up it was just like any other phone. Well I had lots of problems with the service. No one could ever hear me. The service was so choppy and I was trying to work from home. In...

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One October 10, 2007, my business partner and I received a direct mail promotion from Vonage that defined the promotion that they were running. Voice over IP (VOIP) phone service. We were contemplating the pros and cons of a VOIP service and determined, based on the conversation we had with...

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This company sucks. They will not allow you to cancel the service. Their customer service reps are idiots robots. It is a total pain in the ass....

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When someone called our house, they had to dial long distance because it appeared on caller I'd that we lived in a different town. Also, the call was dropped almost every time! - Tried to disconnect with their service- two freaking hours on the phone! I had to keep calling back because...

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We signed up with Vonage to save money on our phone bill. The customer rep. assured us our DSL would work with their service. After we transported our phone number to Vonage, we lost our DSL service because it is not a stand-alone DSL provider, which the Vonage rep. would have known. Consequently,...