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verizon.net Consumer Complaints & Reviews

Verizon - Verizon Misleading Customer to buy FiOS

Posted: 2011-10-19 by    hungalboo
Complaint Rating:  100 % with 1 votes
What Verizon FiOS did with me.You be aware.
I moved my phone service and DSL service from Old address to New
one. Phone was schedule to be started after 15 days.Moving Charges
Tech Visit were never revealed untill posted to my bill.

While the DSL is pretty...

Verizon Fios - Exorbitant Charge on phone calls

Posted:    mg197322
Complaint Rating:  0 % with 0 votes
I have been charged $300 for a couple of international calls that I made. The effective rate is almost $3 per minute. Verizon fios would not budge. This is clear cut rip off and taking advantage of unsuspecting customers. I have always used third party calling services for international calls....

Dazzlewhite - taking an extra 59.95 out of my account

Posted:    pissed off woman
Complaint Rating:  100 % with 3 votes
I was on CNN web page and there was an article for dazzwhite free trial for only 1.95. I read through the article to look for any other fees. There were no other fees stated so I purchased the product for a free trial for 1.95. When i went to check my account it showed another 58.95 was taken...

Verizon Fios - No customer service

Posted:    Carlos
Complaint Rating:  100 % with 1 votes
If you are consider ing Verizon, FiOS DON'T. I subscribed in December and have nothing but problems. Their billing is outrageous. I am 3 moths into a battle to get my billing correct, receive the 3 months credit I was promised and get them to stop turning off my service.


Verizon - Rip off company

Posted:    Benny
Complaint Rating:  100 % with 1 votes
I've had numerous situations with verizon. About two years ago I was incarcerated and wrote a letter to the Dallas office to have them disconnect my phone as I was locked up. After 4 months of being jailed I came home and my phone bill arrived. I was charged for all those months and I phoned...

Verizon - Unauthorized billing

Posted:    Nancy
Complaint Rating:  100 % with 3 votes
I am writing today to address my concern of money not being refunded as promised to me by various Verizon high speed internet reps. I made the fateful mistake of signing up for Verizon's DSL services off a Valupak coupon I received in the mail. This offer, promising 6 months free internet...

Verizon - Steals from disabled widow

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
Verizon over charged me $70.98. My husband passed away in August of 2007. I paid all the bills in his name and closed out all his accounts. I found that verizon overcharged me and informed them. I have since called every month to try and retrieve my refund. in may of 2008 I finally received...

Verizon - Resolution Of complaints unsatisfactory

Posted:    Todd
Complaint Rating:  100 % with 2 votes
Upon installation was initially notified the DVR box was unavailable, which was a notable reason for ordering in the first place. I told the technition to stop the install, he immediatly got on the phone and found a DVR and drove to get it. After the install we were told our free gift of a 19"...

Verizon Online - Overbilling

Posted:    Lauren
Complaint Rating:  100 % with 2 votes
Verizon online sent me a letter Feb 08 stating my service had been terminated. Fine. I requested this be done. It's now June 08 and I am being charged $31.99/month totaling $186.63 for Internet access that was terminated. I've called their 800 number but the Verizon operators don't...

Verizon Online - Scam artists

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
So I moved. Verizon makes that simple right? Wrong. First off I had my mobile phone and internet on one bill. Told verizon online about the move. They never told the mobile side. So my bill got split into two and my auto bill pay was deactivated on the mobile side. They came looking after 3.5...

Verizon Fios - Verizon FIOS is the worst in customer service from 0 to 10, definitely, they have a zero!

Posted:    jose a. soriano
Complaint Rating:  100 % with 2 votes
Verizon FIOS is the worst in customer Service from 0 to 10, definitely, they have a ZERO. I have had it for almost a year and because of the ISP/Phone/TV it’s great, I keep it.

1- Every time I called, they had a hard time finding my account, they had assigned a number but...

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