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utserv.com Consumer Complaints & Reviews

Universal Technical Service - Do not buy extended warranty from Sears

Posted:    Valerie
Complaint Rating:  100 % with 22 votes
It has been my experience just now not to purchase the extended warranty from Sears when it comes to exercise equipment. We purchased a NordicTrack Audiostrider 990 on March 11, 2008. We now need warranty repair. After calling Sears, they told me that I needed to contact Universal Technical...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Universal Technical Services - Simply awful

Posted:    Cax
Complaint Rating:  0 % with 0 votes
I purchased a 3-year extended warranty on a Schwinn exercise bike through The Online Exercise Bike Superstore. I was not told at purchase who the warranty company was so when the bike broke (in the final year of the warranty), it took three phone calls to finally obtain the UTS phone number....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Universal Technical Services - Bad customer service

Posted:    Ravnie
Complaint Rating:  100 % with 1 votes
I bought an elliptical from Nordic Track with a 3 year warrenty. After about 1 year, it started fall apart - literally! My wheels started shattering and the ellitical started running poorly. I called UTS for a tech and one came out and he fixed the wheels however completely tore the back end...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Universal Technical Services - Waste of money

Posted:    Planshet
Complaint Rating:  100 % with 1 votes
I was unable to contact them in 3 years of having a contract. No one picks up the phone. What a waste of money. DO NOT purchase ANY type of warranty from Universal Technical Service....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Universal Technical Services - Awful customer service

Posted:    D6723
Complaint Rating:  0 % with 0 votes
I have been trying to have our Bladez Treadmill serviced and cannot get anyone on the phone through UTS ( they are the ones who hold the extended warrenty contract). They have awful phone service and awful customer service. I have even the service tech calling for me to have a part shipped by...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Universal Technical Services - Horrible service

Posted:    Dreem
Complaint Rating:  0 % with 0 votes
I have been trying to contact someone since November. I have an extended warranty on my eliptical and wanted it serviced before 12/31/08. I have been on hold every time I called. No one has ever answered. The longest time I was able to hold was 50 minutes while making dinner. No answer. I called...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Universal Technical Services - Awful company

Posted:    Shem
Complaint Rating:  0 % with 0 votes
I own a NordicTrack treadmill purchase in Sears. I purchased the extended warranty for 3 years with United Technical Services. My treadmill is presently making a noise like a train & I have been trying to contact UTS for the past 10 days & have not been able to get past the music they play when...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Universal Technical Services - Don't deal with these guys

Posted:    Shokke
Complaint Rating:  0 % with 0 votes
Don't deal with these guys. I have a nordic track treadmill purchased through Sears. They pushed the extended warranty and I bought. ($475 for 5 years) Now I want to use it and can't get anyone to answer the phone at Universal Technical Service, I'm holding as I type for over...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Universal Technical Services / Treadmill - Piece of junk

Posted:    Mester331
Complaint Rating:  0 % with 0 votes
I was on hold for over 45 minutes trying to talk to someone about my service contract. My treadmill has needed service several times and each time I call UTS, I wait over 45 minutes on hold before talking to someone. I've spent hours on hold and they are unable to fix my treadmill. I've...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Universal Technical Services - The worst customer service I have ever dealt with in my life

Posted:    Salliery
Complaint Rating:  100 % with 1 votes
This is the worst customer service I have ever dealt with in my life, which is why I'm online searching to see who else has had these problems. I've been on hold for at least 40 minutes ever time I call and many days I get no answer. The repair person who came out to fix my machine...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Universal Technical Services / Nordic Track Treadmill - What a complete rip off

Posted:    Muvore
Complaint Rating:  0 % with 0 votes
We have an extended contract on a Nordic Track treadmill we bought and between my husband an myself have spent 3 45 minute sessions today on hold trying to get service with UTS. What do we do now? Spend 1, 000 for a new treadmill when the belt is just loose. What a complete rip off. UTS should...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Universal Technical Services / Nordic Track Treadmill - Do not stand behind their products

Posted:    Skear
Complaint Rating:  0 % with 0 votes
Have been dealing with uts for over 2 months. Have now been told motor is on back order for at least 2-4 weeks.Not only should people go after uts they should also go after the business that has sold them the unit.I have contacted sears which inevitably took my money but they say they are contracted...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Universal Technical Services / Nordic Track Treadmill - Made me very frustrated

Posted:    Coles
Complaint Rating:  0 % with 0 votes
I have been waiting for a part for my Nordiac track treadmill for five months now. I talked to two supervisors one by the name of Brian and they assured me that they try to get me the part and if not they would credit me for a new treadmill. I have been very patient but five months is too long...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Universal Technical Services / Nordic Track Treadmill - Worst customer service that I have ever had the misfortune to experience

Posted:    Kugano
Complaint Rating:  100 % with 4 votes
I wish to complain about the poor customer service of UTS. We own a NordicTrack treadmill and all I want to know is where to find an approved repair service for our machine. I do not believe it is under the service contract at this time, however, it would be appreciated if UTS representatives...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Universal Technical Services / Nordic Track Treadmill - It took more than a year to try to fix my treadmill

Posted:    Intone
Complaint Rating:  0 % with 0 votes
It took more than a year to try to fix my treadmill. In the end they could not fix it so they sent me a new treadmill.
Guess what? The new one is broken too, and i am now trying again to fix it. Horrible!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Universal Technical Services - Huge delay in getting service (have not yet received)

Posted:    Berkut4
Complaint Rating:  0 % with 0 votes
Summary: Huge delay in getting service (have not yet received), rude customer service. They take you money for the warranty but don't want to follow through on providing the service. Rating should not be "Please Improve" because I feel no need to be civil with this company after...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

Universal Technical Services - Stay clear of these guys if you value your investment in time and money

Posted:    Jimbo
Complaint Rating:  100 % with 1 votes
These guys don't hold to the conditions of their own contract with customers. UTC has miserable phone receptionists... rude, apparently ill informed and well...you see the deal. Difficult to reach...if one is successful at all.

Dishonest in my opinion. Stay clear of these...
Complaint comments Comments Complaint country United States Complaint category Sports & Recreation

Universal Technical Services / Nordic Track Treadmill - I have actually cried in frustration at this company

Posted:    Andzhi
Complaint Rating:  100 % with 1 votes
My husband and I purchased a Nordictrack treadmill at Sears several years ago. We were told at the time that UTS was the only choice for warranty coverage. We purchased the extended warranty and have made the mistake of extending it since then, because we wanted good coverage. It has been the...
Complaint comments Comments Complaint country United States Complaint category Appliances

Universal Technical Services - I've waited on hold for 45 minutes and still noone has answered the phone

Posted:    Adzhore
Complaint Rating:  0 % with 0 votes
I have been calling UTS for the past week now and noone ever answers the phone. I've waited on hold for 45 minutes and still noone has answered the phone. It's extremely frustrating. I have called them in the past and never had this issue. I will never buy a product from them again....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Universal Technical Services / Nordictrack 3200 - Have had nothing but problems with it

Posted:    GEman
Complaint Rating:  0 % with 0 votes
I purchased a Viewpoint 3200 about 4 months ago and have had nothing but problems with it slipping to the point of all the adjustment has been max out. In addition the TV has never worked. It has been on back order going on 2 months. If you can get UTS on the phone they usually are helpful....
Complaint comments Comments Complaint country United States Complaint category Appliances

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