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usaa.com Consumer Complaints & Reviews

USAA (United Services Automobile Association) / Credit card pay off

warriorcasca on Oct 19, 2016
On the 5th of July 2016 I went to Killeen, Texas Banking branch and spoke to the manager I stated to her I want to pay off my credit card that with all interest and fees She agreed I went and got a Cashier's check of the amount specified, and again explained I want it paid off today. The...

USAA (United Services Automobile Association) / Banking

RonKap on Oct 14, 2016
I have been a member of USAA since 2001. I use their investment, banking and insurance products and services and am part of their wealth management elite group of members, meaning I have significant assets under their management. Just this week I was reminded once again that USAA does not...

USAA (United Services Automobile Association) / Investment and banking

pattyoa on Oct 13, 2016
I have several banking and investment accounts with USAA. In August, I used the online system to direct some transfers of money from my money market fund to other mutual funds. Instead of executing as I had expected based on the panels in the website, USAA pulled my money out of my...

USAA (United Services Automobile Association) / Claims service

Donna Fernandez on Sep 23, 2016
USAA has control of my car and I cannot get it to the repair shop until it's towed from IAA. Your Total Department rep (name, Sacramento) refuses to extend my rental car past 9/27 because he told me the car was totaled on 9/20. Now it's 9/23 on a weekend and Alana just messaged me and told...

USAA (United Services Automobile Association) / Chip debit card

Jacque Shipp on Sep 20, 2016
Dear USAA, On behalf of all military personnel stationed overseas, your new debit cards DO NOT WORK!!! I myself have had numerous experiences where I was unable to make a purchase or take a taxi because for some reason your chip does not read outside of American ran military bases. The card...

USAA (United Services Automobile Association) / Auto loan

BobJ12345 on Sep 8, 2016
USAA is not a Veteran friendly organization. They are solely bottom line driven and will dispose of a multi-year relationship if they no longer see value in it. This is counter to the sell they give you when you first sign up as well as the advertised offering. USAA promised me (which I...

USAA (United Services Automobile Association) / Banking

Danny W. Braudrick on Aug 30, 2016
Received my new USAA Visa Debit Card today with the chip, replacing the existing MasterCard non-chip Debit Card. I am given two options to verify: Go to a USAA website or call an 800 number. So I go to the website, enter all my authentication info, and then told I have no cards to verify. So I...

USAA (United Services Automobile Association) / USAA -- Worst Aspects from Government and Military Rolled into One

TomSmithAwesome on Aug 3, 2016
I've been a member of USAA for 15 years. They have really declined in recent years, and despite what they say, they don't believe in supporting the military and their families. They are a profit driven organization with direct links to government, taking the worst from both worlds. I was a...

USAA / Claims Department

Jennifer Schryver on Aug 2, 2016
To Whom It Concerns: My insured was in an automobile accident on June 19, 2016 with Austin Harms, who is ­insured by USAA Insurance Company. I notified USAA of the accident on June 20, 2016. On June 20, 2016, I submitted a copy of driver exchange form to USAA for my insureds claim . On...

United Services Automobile Association / Car insurance

thoe on Jul 20, 2016
My car was recently stolen (7/9/16) and unfortunately recovered 6 days later after being in several high speed chases ultimately blowing out the front tire. I contacted USAA and left several messages over the 6 day period and my only return contact with USAA was a message they left on...

USAA Federal Savings / Checking account

Sadveteran on Jul 8, 2016
I was scamed by a company representing themselves as Cash net USA. They had all my personal information due to the fact I was searching for a loan on the internet. I reported these people to USA and now my checking account has been closed by USA, and USA knows I was scamed. And you say you...

USAA / Banking

Ksirish1 on Jul 6, 2016
My checking, savings, credit card and home equity line of credit accounts were all defrauded in numerous ways...unauthorized wire transfers, cash advances, fraudulent payments on my credit cards and HELOC accounts (freeing up money to transfer into checking so that the person or person...

USAA / Insurance

RonKap on Jul 6, 2016
As a longtime (over 15 years) customer of USAA for a multitude of their product offerings, including Investment services, banking, credit cards and homeowner and auto insurance, I am qualified to comment about their flawed corporate culture and poor customer service all the way up to the...

USAA / Auto insurance

Nicky Smith on Jun 24, 2016
USAA randomly removed my rental reimbursement when I purchased a new vehicle and traded in my old one! USAA will randomly make changes to your insurance without your permission. Make sure you review your documents and coverage weekly. I changed mine to paper mail delivery to make sure they don't scam me again.

USAA / Banking / Insurance

virgil hardin on Jun 23, 2016
I had rental insurance on my policy and traded in a vehicle that was covered but had the rental insurance transferred over to the new vehicle, I had a accident with the new vehicle and while in the process of reporting the accident I found out that USAA did not transfer my rental insurance...

USAA / Checking

JDson on Jun 7, 2016
My son had seen me take a picture of a check and decided to do the same thing. This resulted in me having a negative balance of $1600. I called to find out why my account was unavailable and the woman treated me like I was asking for government trade secrets. She refused to tell me what...

USAA / Refusal to remove a levy on EXEMPT funds

lawrenk on Apr 6, 2016
On April 6, 2016 at approximately 4pm, I noticed that $161.51 was placed on a hold in my secondary account. I immediately called and was given a telephone number for Virginia Tax Office. I spoke with them and confirmed that the debt was owed and was told that they would not take anything...

USAA / Security/Privacy and Customer Service

Reviewer22697 on Feb 26, 2016
Recently I submitted all the required documents for eligibility and residence via an email attachment to USAA. When I called after three days, a Customer Service representative told me they received my email but no attachment. Since the attachment included more than enough information for...

USAA / USAA Checking & Customer Service

Mariel Donovan on Jan 26, 2016
Earlier this month, I decided to switch my primary bank account to be USAA. Upon that decision, I closed my other checking account, and submitted for new direct deposit with my company. However, it was too late in the pay period, and instead of direct deposit, they gave me a payroll check...

USAA and George Hernandez / Auto Claims 022858971-1

Reviewer60852 on Jan 15, 2016
October 2015 my Car was rear ended by one of your insured drivers, both cars totalled fault was your insured driver. Extremely poor communications on USSA part. Been waiting for George Hernandez agent tell 210-531-8722 ext 79892 to send me a Fedex able so that I can send my notrized title...

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