Enjoy all the features! Create an account or Sign In
The most trusted and popular consumer complaints website  

usaa.com Consumer Complaints & Reviews

USAA Auto Insurance Co. - Terrible service

Posted:    Kevin Waterbury
Complaint Rating:  100 % with 2 votes
I was involved in an accident with a USAA customer. Mr. Mark Burski contacted me. I was trying to negotiate the fault percentage. He taped my statement about the accident. A few weeks later he denied my offer and I requested a statement from his client. He said "You will not get that"....

USAA Federal Savings Bank - Credit Card Services

Posted:    John Gordon Hudson
Complaint Rating:  80 % with 5 votes
Below is a letter I have sent to the President of USAA:

General Robles:

I see the thriving organization you have become, I once was proud to be a 25-year member, now I cannot wait to get away from my association with you.

I did trust USAA and USAA...

Home Owners Insurance - Failure to resolve a claim in a reasonable time

Posted: 2012-12-17 by    Ameru31
Complaint Rating:  0 % with 2 votes
Please forgive any typos.  I am working with a broken laptop.  This is the 4th time that I have typed and lost all of my information.

First round of asking for help

On 6/26/11 I walked into my home to find that it had been burglarized. I had been in and...

USAA - Auto Insurance/Money management.

Posted: 2011-05-20 by    Mark Herrmann
Complaint Rating:  0 % with 0 votes
Ok, this is what happened. I been banking with USAA for almost 3 years. Last november I just bought a car and chose USAA as my auto insurance. The insurance lasted 6 months. It expired May 5th, 2011. On May 7th I went with State Farm insurance. May 13th I realized USAA insurance had auto-renewal,...

USAA - Auto deductible

Posted: 2011-06-01 by    1cdgmr
Complaint Rating:  0 % with 0 votes
I have contacted USAA about a $1, 000.00 deductible that they are claiming I owe. I paid it, I have file several disputes, and they still won’t give me my money back. The USAA representative lie to me, they missed inform me and they are holding me liable for lies their own employees told me.

USAA - Missing part in vehicle after repair

Posted: 2014-09-17 by    Kiara Balthazar
Complaint Rating:  0 % with 0 votes
I have escalated my claim to the manager and have not heard any updates. To think that a collision repair claims to inspect the vehicle and test it and so many parts are missing and so many errors done. I'm not sure if my life is not at stake on the road, the car already headed with smoke...

USAA - Security

Posted: 2013-10-02 by    Disgusted Vet
Complaint Rating:  0 % with 0 votes
Besides all the complaints I see about USAA mortage, insurance, and credit cards, the most dangerous thing about USAA I find, and the reason I withdrew my application for a VFW-branded credit card is that USAA has no comprehension of Internet security. They wanted me to send a copy of my Social...

USAA - Bad customer service

Posted: 2013-12-05 by    Janelle271
Complaint Rating:  0 % with 0 votes
I have had banking and checking accounts with USAA for a year, from what I've seen they are the worst!!! Do NOT open an account with, open with the Nsvy Federal Credit Union instead!!! I've had so many problems with this bank. from the auto insurance, which I had been paying monthly...

USAA - Banking

Posted: 2013-12-21 by    JanelleElPaso
Complaint Rating:  100 % with 2 votes
They had a security breach in June, but when someone used a "copied " ATM card, it suddenly is my fault. I have no idea how someone 3000 miles away swiped a card that was read as mine, but you have the nerve to blame me? How about taking responsibly for yourself. I was apalled by the...

USAA - Racism

Posted: 2014-05-31 by    Maurice harris
Complaint Rating:  0 % with 0 votes
This company cancelled my insurance with no notice. They canceled my home owners insurance. They made racist comments towards me about living in prince George's county Maryland. She asked me if i even had 500.00 dollars to pay.Complaint Submitted

Your complaint has been submitted...


Posted: 2014-11-07 by    tac02
Complaint Rating:  0 % with 0 votes
After paying insurance for years, homeowners, personal property and car I have a fire at my home and off the back problems with USAA. Rep comes out and gives me a folder saying it will explain the process yada yada yada. Now I just had a fire and everything that belongs to my deceased husband...

USAA Worldwide Insurance - Terrible company to work with!

Posted:    Valerie
Complaint Rating:  50 % with 6 votes
Our new 3 month old car got hit from the rear by a USAA customer who was also hit from behind. However the USAA customer did not take the particulars of the 3rd car so we claimed USAA instead. USAA came back and denied our $150 claim for a bumper trim replacement, claiming that their customer...

USAA Savings Bank - Overcharged

Posted:    Monty
Complaint Rating:  0 % with 0 votes
USAA continues to display 'UNAVAILABLE' on caller ID even though it violates FCC rules. The words 'PRIVATE', 'OUT OF AREA', 'UNAVAILABLE' are not allowed even if the company has an EBR (earlier business relationship). I answered their call several times,...

USAA Insurance - Only the bottom line

Posted:    Stuck Expat
Complaint Rating:  100 % with 3 votes
The whole experience using USAA MoversAvantage and related services has been horrible. We are in the final stages of signing off on a real estate deal using exclusive USAA services and when we are about to finalize the USAA loan and USAA insurance needed to close the deal USAA decides it does...

USAA Insurance - Unauthorized billing

Posted:    Erik
Complaint Rating:  50 % with 2 votes
We became USAA customers in 1998 and after a short while had our auto insurance, banking and renter's insurance with them. In the 7+ years we had the renter's policy we made 4 small claims totaling less than $2500 (wind damage on 2 occasions, for the 3rd our cat trashed the wallpaper...

USAA.COM - Terrible Customer Service

Posted:    Luis Garcia
Complaint Rating:  0 % with 5 votes

USAA - Terrible place

Posted:    Valerie
Complaint Rating:  60 % with 5 votes
I've been a member of USAA for quite some time, and over the years I've had nothing but praise for this financial institution. Regrettably, due to some financial restraints on my part, one of my credit accounts went into delinquency. While this is completely my fault and I'm in...

USAA Home Equity - Beware

Posted:    Valerie
Complaint Rating:  100 % with 5 votes
My husband is a colonel in the US Army ret- just got back from tour in Afghanistan. While he was gone we opened a HELOC - USAA had me PAY for appraisal- this was in October 2007. Two days ago (May 14th 2008) USAA called and informed me that they re-appraised our home and based on that and comps...

USAA Auto Insurance - Poor service

Posted:    Valerie
Complaint Rating:  50 % with 2 votes
Same thing happened to me with USAA...We just moved to Montana...I was told that I would not be able to renew my policy because of a Bankruptcy three years ago...Makes not sense because I have changed the policy before and had no problems. I am very disappointed and plan on elevating this higher....

USAA - Looks like scam to me

Posted:    streeamer
Complaint Rating:  100 % with 2 votes
I left active duty military service in June 2005, after serving in the Army as a recon scout for four years, the last of which was spent in Iraq. I signed up for USAA online in June of 2006, and received an email confirming my membership directly thereafter. But when I called them yesterday...

Share with Others

Contact Us


Advertiser vs Consumer
Advertiser vs Consumer
more videos More Videos
RSS Feed