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usaa.com Consumer Complaints & Reviews

USAA - Flood insurance

Posted: 2015-11-24 by    Schmoo11
Complaint Rating:  0 % with 0 votes
I have every insurance possible as a active duty member always deployed because of my particular job. I decided to get flood insurance after being told it would cover me when others wouldn't over pipes bursting and storms. I took this out last month. I returned from travel this month (the policy...

USAA Auto Insurance Co. - Auto Insurance

Posted: 2015-11-03 by    Air Phelps
Complaint Rating:  0 % with 0 votes
USAA Auto Insurance has performed miserably I have been a USAA member for 43 years and paid a premium for all my insurance needs because I felt that their service would be the best if ever needed. I was wrong. I had my first claim on Friday October 23 – my personal auto was in an accident....

USAA - Auto Insurance filing a claim

Posted: 2015-10-14 by    Reviewer88855
Complaint Rating:  0 % with 0 votes
If you wish to know the definition of a stupid bureaucracy run by those who were dropped on their heads as children, I suggest you have insurance with USAA. Because their computer has my home and cell phone numbers reversed, I cannot put in a claim for a broken windshield. I have farted around...

USAA - Homeowner

Posted: 2014-11-07 by    tac02
Complaint Rating:  0 % with 0 votes
After paying insurance for years, homeowners, personal property and car I have a fire at my home and off the back problems with USAA. Rep comes out and gives me a folder saying it will explain the process yada yada yada. Now I just had a fire and everything that belongs to my deceased husband...

USAA - Missing part in vehicle after repair

Posted: 2014-09-17 by    Kiara Balthazar
Complaint Rating:  0 % with 0 votes
I have escalated my claim to the manager and have not heard any updates. To think that a collision repair claims to inspect the vehicle and test it and so many parts are missing and so many errors done. I'm not sure if my life is not at stake on the road, the car already headed with smoke...

USAA Federal Savings Bank - Refusing to transfer inherited funds

Posted: 2014-07-29 by    SacH008
Complaint Rating:  0 % with 0 votes
My mother passed away in November of 2013 and had named me as the sole beneficiary to her two IRAs held at USAA - I was also the sole beneficiary of all her assets which included a investment and a bank account at USAA. USAA accepted all of my documents listing me as the Appointed Representative...

USAA - Racism

Posted: 2014-05-31 by    Maurice harris
Complaint Rating:  0 % with 0 votes
This company cancelled my insurance with no notice. They canceled my home owners insurance. They made racist comments towards me about living in prince George's county Maryland. She asked me if i even had 500.00 dollars to pay.Complaint Submitted

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USAA - Banking

Posted: 2013-12-21 by    JanelleElPaso
Complaint Rating:  100 % with 2 votes
They had a security breach in June, but when someone used a "copied " ATM card, it suddenly is my fault. I have no idea how someone 3000 miles away swiped a card that was read as mine, but you have the nerve to blame me? How about taking responsibly for yourself. I was apalled by the way myself...

USAA - Bad customer service

Posted: 2013-12-05 by    Janelle271
Complaint Rating:  0 % with 0 votes
I have had banking and checking accounts with USAA for a year, from what I've seen they are the worst!!! Do NOT open an account with, open with the Nsvy Federal Credit Union instead!!! I've had so many problems with this bank. from the auto insurance, which I had been paying monthly...

USAA - Security

Posted: 2013-10-02 by    Disgusted Vet
Complaint Rating:  0 % with 0 votes
Besides all the complaints I see about USAA mortage, insurance, and credit cards, the most dangerous thing about USAA I find, and the reason I withdrew my application for a VFW-branded credit card is that USAA has no comprehension of Internet security. They wanted me to send a copy of my Social...

Home Owners Insurance - Failure to resolve a claim in a reasonable time

Posted: 2012-12-17 by    Ameru31
Complaint Rating:  0 % with 2 votes
Please forgive any typos.  I am working with a broken laptop.  This is the 4th time that I have typed and lost all of my information.

First round of asking for help

On 6/26/11 I walked into my home to find that it had been burglarized. I had been in and...

USAA Savings Bank - Unfair Practises

Posted: 2012-02-13 by    DMatt02261953
Complaint Rating:  100 % with 1 votes
This bank is out to screw anyone, especially veterans whom are on a fixed income. They charge $29.00 NSF fees for repeated attempts for a company whom you owe, but will not tell you whom you owe money. I've been trying to close this account since the first of this month and they keep adding...

USAA Federal Savings Bank - Mortgage Loan Application

Posted: 2012-01-20 by    JW20
Complaint Rating:  100 % with 1 votes
Hastily pre-approved for a mortgage without completely understanding my situation. Do not hear from them about a problem until less than 2 weeks before closing.

Waste a week going back and forth with their inept mortgage processors trying to get them to understand my situation...

USAA Mortgage Finance - misleading tactics and information

Posted: 2011-09-14 by    butch51
Complaint Rating:  100 % with 1 votes
Veterans need to stay far away from this company at all cost. They promise you the world at a low cost, but it eventually cost you an arm and a leg. They set you up with a loan processor who returns your calls at their leasure and never gives you the information you request, i.e., final closing...

USAA Mortage - Mortgage

Posted: 2011-08-27 by    USAA victim
Complaint Rating:  0 % with 0 votes
Please be advised that I have done everything these people requested of me and gave them everything they ask for so I can obtain a Veterans Mortgage for a home. I have given them everything for there final approval. I balked at giving them USAA my every financial transaction they Amber USAA...

USAA Banking - USAA Does Nothing For Service Members

Posted: 2011-08-04 by    DerrickK427
Complaint Rating:  0 % with 0 votes
I have been banking with Bank Of America for about 10 years now, I had some problems with them, but who hasn't? Anyway, I was talking with an old friend of mine from the Army who told me to switch to USAA, as they had great customer service and great products. After checking out their website...

USAA - Auto deductible

Posted: 2011-06-01 by    1cdgmr
Complaint Rating:  0 % with 0 votes
I have contacted USAA about a $1, 000.00 deductible that they are claiming I owe. I paid it, I have file several disputes, and they still won’t give me my money back. The USAA representative lie to me, they missed inform me and they are holding me liable for lies their own employees told me.

USAA - Auto Insurance/Money management.

Posted: 2011-05-20 by    Mark Herrmann
Complaint Rating:  0 % with 0 votes
Ok, this is what happened. I been banking with USAA for almost 3 years. Last november I just bought a car and chose USAA as my auto insurance. The insurance lasted 6 months. It expired May 5th, 2011. On May 7th I went with State Farm insurance. May 13th I realized USAA insurance had auto-renewal,...

USAA/ Auto Insurance - Social security number/ Spouses personal information

Posted: 2011-04-09 by    Erick Nabeshima
Complaint Rating:  83 % with 6 votes
I decided to go online to get a auto insurance quote, as I went to the website usaa.com/insurance I was asked to provide personal information date of birth, social security number, cell number, home address. I have never given my social security number out online; eventhough, I felt hesistant,...

USAA Financial Services Corporation - Fraud, Dishonesty

Posted: 2011-01-18 by    O'Shea
Complaint Rating:  50 % with 8 votes
I accepted a job as a Financial Services Representative with USAA after a background check that was completed by incompetent people who asked the same questions over and over and four different people who didn't communicate with one another and I was told I would be managing people's...

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