usaa.com Consumer Complaints & Reviews
Mariel Donovan on 2016-01-26
Earlier this month, I decided to switch my primary bank account to be USAA. Upon that decision, I closed my other checking account, and submitted for new direct deposit with my company. However, it was too late in the pay period, and instead of direct deposit, they gave me a payroll check...
Reviewer60852 on 2016-01-15
October 2015 my Car was rear ended by one of your insured drivers, both cars totalled fault was your insured driver. Extremely poor communications on USSA part. Been waiting for George Hernandez agent tell 210-531-8722 ext 79892 to send me a Fedex able so that I can send my notrized title...
Reviewer24086 on 2015-12-22
In the last 18 months I have lost a $ 7200.00 classic truck due to semantics. Been threatened with cancellation 5 times due to presumed non-payment even though money was in my account to cover payment. I have been told I hadn't any auto rental reimbursement even I am paying for full...
Mr. Legree on 2015-11-27
USAA representative took out an unauthorized payment from my bank account and caused my checking account to go into the negative. I found out about this while I was buying groceries at wal-mart for thanksgiving. After being totally embarrassed, I call them and was told that there was no...
Schmoo11 on 2015-11-24
I have every insurance possible as a active duty member always deployed because of my particular job. I decided to get flood insurance after being told it would cover me when others wouldn't over pipes bursting and storms. I took this out last month. I returned from travel this month (the...
Air Phelps on 2015-11-03
USAA Auto Insurance has performed miserably I have been a USAA member for 43 years and paid a premium for all my insurance needs because I felt that their service would be the best if ever needed. I was wrong. I had my first claim on Friday October 23 – my personal auto was in an...
Reviewer88855 on 2015-10-14
If you wish to know the definition of a stupid bureaucracy run by those who were dropped on their heads as children, I suggest you have insurance with USAA. Because their computer has my home and cell phone numbers reversed, I cannot put in a claim for a broken windshield. I have farted...
tac02 on 2014-11-07
After paying insurance for years, homeowners, personal property and car I have a fire at my home and off the back problems with USAA. Rep comes out and gives me a folder saying it will explain the process yada yada yada. Now I just had a fire and everything that belongs to my deceased...
Kiara Balthazar on 2014-09-17
I have escalated my claim to the manager and have not heard any updates. To think that a collision repair claims to inspect the vehicle and test it and so many parts are missing and so many errors done. I'm not sure if my life is not at stake on the road, the car already headed with...
SacH008 on 2014-07-29
My mother passed away in November of 2013 and had named me as the sole beneficiary to her two IRAs held at USAA - I was also the sole beneficiary of all her assets which included a investment and a bank account at USAA. USAA accepted all of my documents listing me as the Appointed...
Maurice harris on 2014-05-31
This company cancelled my insurance with no notice. They canceled my home owners insurance. They made racist comments towards me about living in prince George's county Maryland. She asked me if i even had 500.00 dollars to pay.Complaint Submitted Your complaint has been submitted and assigned...
JanelleElPaso on 2013-12-21
They had a security breach in June, but when someone used a "copied " ATM card, it suddenly is my fault. I have no idea how someone 3000 miles away swiped a card that was read as mine, but you have the nerve to blame me? How about taking responsibly for yourself. I was apalled by the way...
Janelle271 on 2013-12-05
I have had banking and checking accounts with USAA for a year, from what I've seen they are the worst!!! Do NOT open an account with, open with the Nsvy Federal Credit Union instead!!! I've had so many problems with this bank. from the auto insurance, which I had been paying...
Disgusted Vet on 2013-10-02
Besides all the complaints I see about USAA mortage, insurance, and credit cards, the most dangerous thing about USAA I find, and the reason I withdrew my application for a VFW-branded credit card is that USAA has no comprehension of Internet security. They wanted me to send a copy of my...
Ameru31 on 2012-12-17
Please forgive any typos. I am working with a broken laptop. This is the 4th time that I have typed and lost all of my information. First round of asking for help On 6/26/11 I walked into my home to find that it had been burglarized. I had been in and out of town, and it is an...
DMatt02261953 on 2012-02-13
This bank is out to screw anyone, especially veterans whom are on a fixed income. They charge $29.00 NSF fees for repeated attempts for a company whom you owe, but will not tell you whom you owe money. I've been trying to close this account since the first of this month and they keep...
JW20 on 2012-01-20
Hastily pre-approved for a mortgage without completely understanding my situation. Do not hear from them about a problem until less than 2 weeks before closing. Waste a week going back and forth with their inept mortgage processors trying to get them to understand my situation and...
butch51 on 2011-09-14
Veterans need to stay far away from this company at all cost. They promise you the world at a low cost, but it eventually cost you an arm and a leg. They set you up with a loan processor who returns your calls at their leasure and never gives you the information you request, i.e., final...
USAA victim on 2011-08-27
Please be advised that I have done everything these people requested of me and gave them everything they ask for so I can obtain a Veterans Mortgage for a home. I have given them everything for there final approval. I balked at giving them USAA my every financial transaction they Amber...
DerrickK427 on 2011-08-04
I have been banking with Bank Of America for about 10 years now, I had some problems with them, but who hasn't? Anyway, I was talking with an old friend of mine from the Army who told me to switch to USAA, as they had great customer service and great products. After checking out their...