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usaa.com Consumer Complaints & Reviews

USAA / Auto insurance

Nicky Smith on 2016-06-24
USAA randomly removed my rental reimbursement when I purchased a new vehicle and traded in my old one! USAA will randomly make changes to your insurance without your permission. Make sure you review your documents and coverage weekly. I changed mine to paper mail delivery to make sure they don't scam me again.

USAA / Banking / Insurance

virgil hardin on 2016-06-23
I had rental insurance on my policy and traded in a vehicle that was covered but had the rental insurance transferred over to the new vehicle, I had a accident with the new vehicle and while in the process of reporting the accident I found out that USAA did not transfer my rental insurance...

USAA / Checking

JDson on 2016-06-07
My son had seen me take a picture of a check and decided to do the same thing. This resulted in me having a negative balance of $1600. I called to find out why my account was unavailable and the woman treated me like I was asking for government trade secrets. She refused to tell me what...

USAA / Refusal to remove a levy on EXEMPT funds

lawrenk on 2016-04-06
On April 6, 2016 at approximately 4pm, I noticed that $161.51 was placed on a hold in my secondary account. I immediately called and was given a telephone number for Virginia Tax Office. I spoke with them and confirmed that the debt was owed and was told that they would not take anything...

USAA / Security/Privacy and Customer Service

Reviewer22697 on 2016-02-26
Recently I submitted all the required documents for eligibility and residence via an email attachment to USAA. When I called after three days, a Customer Service representative told me they received my email but no attachment. Since the attachment included more than enough information for...

USAA / USAA Checking & Customer Service

Mariel Donovan on 2016-01-26
Earlier this month, I decided to switch my primary bank account to be USAA. Upon that decision, I closed my other checking account, and submitted for new direct deposit with my company. However, it was too late in the pay period, and instead of direct deposit, they gave me a payroll check...

USAA and George Hernandez / Auto Claims 022858971-1

Reviewer60852 on 2016-01-15
October 2015 my Car was rear ended by one of your insured drivers, both cars totalled fault was your insured driver. Extremely poor communications on USSA part. Been waiting for George Hernandez agent tell 210-531-8722 ext 79892 to send me a Fedex able so that I can send my notrized title...

USAA Auto Insurance Co. / Auto Insurance

Reviewer24086 on 2015-12-22
In the last 18 months I have lost a $ 7200.00 classic truck due to semantics. Been threatened with cancellation 5 times due to presumed non-payment even though money was in my account to cover payment. I have been told I hadn't any auto rental reimbursement even I am paying for full...

USAA / Auto Insurance

Mr. Legree on 2015-11-27
USAA representative took out an unauthorized payment from my bank account and caused my checking account to go into the negative. I found out about this while I was buying groceries at wal-mart for thanksgiving. After being totally embarrassed, I call them and was told that there was no...

USAA / Flood insurance

Schmoo11 on 2015-11-24
I have every insurance possible as a active duty member always deployed because of my particular job. I decided to get flood insurance after being told it would cover me when others wouldn't over pipes bursting and storms. I took this out last month. I returned from travel this month (the...

USAA Auto Insurance Co. / Auto Insurance

Air Phelps on 2015-11-03
USAA Auto Insurance has performed miserably I have been a USAA member for 43 years and paid a premium for all my insurance needs because I felt that their service would be the best if ever needed. I was wrong. I had my first claim on Friday October 23 – my personal auto was in an accident...

USAA / Auto Insurance filing a claim

Reviewer88855 on 2015-10-14
If you wish to know the definition of a stupid bureaucracy run by those who were dropped on their heads as children, I suggest you have insurance with USAA. Because their computer has my home and cell phone numbers reversed, I cannot put in a claim for a broken windshield. I have farted...

USAA / Homeowner

tac02 on 2014-11-07
After paying insurance for years, homeowners, personal property and car I have a fire at my home and off the back problems with USAA. Rep comes out and gives me a folder saying it will explain the process yada yada yada. Now I just had a fire and everything that belongs to my deceased...

USAA / Missing part in vehicle after repair

Kiara Balthazar on 2014-09-17
I have escalated my claim to the manager and have not heard any updates. To think that a collision repair claims to inspect the vehicle and test it and so many parts are missing and so many errors done. I'm not sure if my life is not at stake on the road, the car already headed with...

USAA Federal Savings Bank / Refusing to transfer inherited funds

SacH008 on 2014-07-29
My mother passed away in November of 2013 and had named me as the sole beneficiary to her two IRAs held at USAA - I was also the sole beneficiary of all her assets which included a investment and a bank account at USAA. USAA accepted all of my documents listing me as the Appointed...

USAA / Racism

Maurice harris on 2014-05-31
This company cancelled my insurance with no notice. They canceled my home owners insurance. They made racist comments towards me about living in prince George's county Maryland. She asked me if i even had 500.00 dollars to pay.Complaint Submitted Your complaint has been submitted and assigned...

USAA / Banking

JanelleElPaso on 2013-12-21
They had a security breach in June, but when someone used a "copied " ATM card, it suddenly is my fault. I have no idea how someone 3000 miles away swiped a card that was read as mine, but you have the nerve to blame me? How about taking responsibly for yourself. I was apalled by the way...

USAA / Bad customer service

Janelle271 on 2013-12-05
I have had banking and checking accounts with USAA for a year, from what I've seen they are the worst!!! Do NOT open an account with, open with the Nsvy Federal Credit Union instead!!! I've had so many problems with this bank. from the auto insurance, which I had been paying...

USAA / Security

Disgusted Vet on 2013-10-02
Besides all the complaints I see about USAA mortage, insurance, and credit cards, the most dangerous thing about USAA I find, and the reason I withdrew my application for a VFW-branded credit card is that USAA has no comprehension of Internet security. They wanted me to send a copy of my...

Home Owners Insurance / Failure to resolve a claim in a reasonable time

Ameru31 on 2012-12-17
Please forgive any typos.  I am working with a broken laptop.  This is the 4th time that I have typed and lost all of my information. First round of asking for help On 6/26/11 I walked into my home to find that it had been burglarized. I had been in and out of town, and it is an...

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