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usaa.com Consumer Complaints & Reviews

USAA (United Services Automobile Association) / USAA -- Worst Aspects from Government and Military Rolled into One

TomSmithAwesome on Aug 3, 2016
I've been a member of USAA for 15 years. They have really declined in recent years, and despite what they say, they don't believe in supporting the military and their families. They are a profit driven organization with direct links to government, taking the worst from both worlds. I was a...

USAA / Claims Department

Jennifer Schryver on Aug 2, 2016
To Whom It Concerns: My insured was in an automobile accident on June 19, 2016 with Austin Harms, who is ­insured by USAA Insurance Company. I notified USAA of the accident on June 20, 2016. On June 20, 2016, I submitted a copy of driver exchange form to USAA for my insureds claim . On...

United Services Automobile Association / Car insurance

thoe on Jul 20, 2016
My car was recently stolen (7/9/16) and unfortunately recovered 6 days later after being in several high speed chases ultimately blowing out the front tire. I contacted USAA and left several messages over the 6 day period and my only return contact with USAA was a message they left on...

USAA Federal Savings / Checking account

Sadveteran on Jul 8, 2016
I was scamed by a company representing themselves as Cash net USA. They had all my personal information due to the fact I was searching for a loan on the internet. I reported these people to USA and now my checking account has been closed by USA, and USA knows I was scamed. And you say you...

USAA / Banking

Ksirish1 on Jul 6, 2016
My checking, savings, credit card and home equity line of credit accounts were all defrauded in numerous ways...unauthorized wire transfers, cash advances, fraudulent payments on my credit cards and HELOC accounts (freeing up money to transfer into checking so that the person or person...

USAA / Insurance

RonKap on Jul 6, 2016
As a longtime (over 15 years) customer of USAA for a multitude of their product offerings, including Investment services, banking, credit cards and homeowner and auto insurance, I am qualified to comment about their flawed corporate culture and poor customer service all the way up to the...

USAA / Auto insurance

Nicky Smith on Jun 24, 2016
USAA randomly removed my rental reimbursement when I purchased a new vehicle and traded in my old one! USAA will randomly make changes to your insurance without your permission. Make sure you review your documents and coverage weekly. I changed mine to paper mail delivery to make sure they don't scam me again.

USAA / Banking / Insurance

virgil hardin on Jun 23, 2016
I had rental insurance on my policy and traded in a vehicle that was covered but had the rental insurance transferred over to the new vehicle, I had a accident with the new vehicle and while in the process of reporting the accident I found out that USAA did not transfer my rental insurance...

USAA / Checking

JDson on Jun 7, 2016
My son had seen me take a picture of a check and decided to do the same thing. This resulted in me having a negative balance of $1600. I called to find out why my account was unavailable and the woman treated me like I was asking for government trade secrets. She refused to tell me what...

USAA / Refusal to remove a levy on EXEMPT funds

lawrenk on Apr 6, 2016
On April 6, 2016 at approximately 4pm, I noticed that $161.51 was placed on a hold in my secondary account. I immediately called and was given a telephone number for Virginia Tax Office. I spoke with them and confirmed that the debt was owed and was told that they would not take anything...

USAA / Security/Privacy and Customer Service

Reviewer22697 on Feb 26, 2016
Recently I submitted all the required documents for eligibility and residence via an email attachment to USAA. When I called after three days, a Customer Service representative told me they received my email but no attachment. Since the attachment included more than enough information for...

USAA / USAA Checking & Customer Service

Mariel Donovan on Jan 26, 2016
Earlier this month, I decided to switch my primary bank account to be USAA. Upon that decision, I closed my other checking account, and submitted for new direct deposit with my company. However, it was too late in the pay period, and instead of direct deposit, they gave me a payroll check...

USAA and George Hernandez / Auto Claims 022858971-1

Reviewer60852 on Jan 15, 2016
October 2015 my Car was rear ended by one of your insured drivers, both cars totalled fault was your insured driver. Extremely poor communications on USSA part. Been waiting for George Hernandez agent tell 210-531-8722 ext 79892 to send me a Fedex able so that I can send my notrized title...

USAA Auto Insurance Co. / Auto Insurance

Reviewer24086 on Dec 22, 2015
In the last 18 months I have lost a $ 7200.00 classic truck due to semantics. Been threatened with cancellation 5 times due to presumed non-payment even though money was in my account to cover payment. I have been told I hadn't any auto rental reimbursement even I am paying for full...

USAA / Auto Insurance

Mr. Legree on Nov 27, 2015
USAA representative took out an unauthorized payment from my bank account and caused my checking account to go into the negative. I found out about this while I was buying groceries at wal-mart for thanksgiving. After being totally embarrassed, I call them and was told that there was no...

USAA / Flood insurance

Schmoo11 on Nov 24, 2015
I have every insurance possible as a active duty member always deployed because of my particular job. I decided to get flood insurance after being told it would cover me when others wouldn't over pipes bursting and storms. I took this out last month. I returned from travel this month (the...

USAA Auto Insurance Co. / Auto Insurance

Air Phelps on Nov 3, 2015
USAA Auto Insurance has performed miserably I have been a USAA member for 43 years and paid a premium for all my insurance needs because I felt that their service would be the best if ever needed. I was wrong. I had my first claim on Friday October 23 – my personal auto was in an accident...

USAA / Auto Insurance filing a claim

Reviewer88855 on Oct 14, 2015
If you wish to know the definition of a stupid bureaucracy run by those who were dropped on their heads as children, I suggest you have insurance with USAA. Because their computer has my home and cell phone numbers reversed, I cannot put in a claim for a broken windshield. I have farted...

USAA / Homeowner

tac02 on Nov 7, 2014
After paying insurance for years, homeowners, personal property and car I have a fire at my home and off the back problems with USAA. Rep comes out and gives me a folder saying it will explain the process yada yada yada. Now I just had a fire and everything that belongs to my deceased...

USAA / Missing part in vehicle after repair

Kiara Balthazar on Sep 17, 2014
I have escalated my claim to the manager and have not heard any updates. To think that a collision repair claims to inspect the vehicle and test it and so many parts are missing and so many errors done. I'm not sure if my life is not at stake on the road, the car already headed with...

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