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In 1983 I was flying alone from Oregon to San Diego. I had to change planes in San Francisco. I boarded the plane and settled in for the last leg home. Everyone had gotten on the plane. A flight attendant approached me and asked me to come with her. I did. I asked her 'What's this...

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My luggage was lost from San Francisco to Dulles Airport. I arrived in Washington D.C. in the afternoon for an evening event and morning meeting. Well, I missed my evening event and my morning speaking engagement on Capitol Hill. At midnight I was told that my bag was found and would be delivered...

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I have spent the past four days trying to straighten out a reservation. Today, I spent over an hour on the phone with refunds and then ticketing trying to get a $25 agent fee I was told I would not have to pay refunded to my credit card.

1. Tried to make reservations on line for...

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On Nov. 21, 2007, I purchased a round trip ticket through Expedia from RDU to HYS. My return flights on Dec. 11, 2008 were cancelled. Cancellations were weather related. Great Lakes Air and American Airlines (AA) rebooked me with the same itinerary for the following day. However, the AA agent...

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Flight from Chicago to Regan National - last flight of the night - landed went to dig out my cell phone. Gone. It was in my bag when I got on the airplane - I know this because I turned it off while sitting in my seat. 3 minutes after I left the plane there is not a United personnel ANYWHERE....

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I was traveling to Dayton via Chicago, where I had to change the flight. As the flight 843, was delayed due to the technical difficulty, it reach 45 min after the scheduled arrival time at Chicago.

The ground staff member Mr. CDEAVAN at chicago was so rude, impolite and misguiding...

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On Aug. 25, I was traveling from O'Hare and checked in at a kiosk, at which the printer was broken, so I couldn't print my ticket. I moved to the next kiosk and somehow when I tried to check my bag, the machine had read the bag from the previous kiosk too and charged me for two bags...

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On 4 Sep 08 I took a flight from Boston to Burbank alone with my two children, ages 1 and 2 (I purchased 3 tickets). Since my husband is military, he is often unable to travel with me. When I got to the gate I was surprised to find that United did not offer pre-boarding for those traveling with...

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United Airlines customer service is outsourced to India. So callers get to talk to a nice but condescending person who is not sufficiently empowered to resolve serious issues. If you call corporate to speak to one of their customer service folks, you are promised a return call within two days...

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We are in the process of trying to change the date of one leg or our travel from Providence to California. This was booked through Travelocity which adds a whole new layer of difficulty. The basic rebooking fees are now something like $180 from the airlines and $30 from Travelocity. When you...

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We booked flights to send two employees from Toronto to Salt Lake City on United Airlines. The flight from Toronto to connection point Chicago was late leaving. The explanation was that the flight's crew had been late getting in the night before, and could not take the 8:00am flight out...

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I was trying to get an upgrade in the United.com. Just under my itinerary in "Request an Upgrade", there is a link: "Purchase a 500 miles Upgrade kit" ($325). After my purchase, I learned that it only works for US, Central America and Canada travels. I will go to South America...

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After sitting on a United Airlines plane in Vegas for two hours before taking off our plane arrived at Denver two hours late. Our connecting flight left at the same time we arrived at Denver. The United customer service agent was extremely rude and unhelpful! The couple next to us that was in...

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I had one of the worst experiences of my life at United Airlines, I had to watch as my son was poked and prodded by some greasy guy with dirty long fingernails and unwashed hair hired for security, he kept poking my sons stomach and I wanted to slap him. If it wasn't for the man in military...

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I had one of the worst experiences of my life at United Airlines, I had to watch as my son was poked and prodded by some greasy guy with dirty long fingernails and unwashed hair hired for security, he kept poking my sons stomach and I wanted to slap him. If it wasn't for the man in military...

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I was trying to get an upgrade in the United.com. Just under my itinerary in "Request an Upgrade", there is a link: "Purchase a 500 miles Upgrade kit" ($325). After my purchase, I learned that it only works for US, Central America and Canada travels. I will go to South America...

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I purchased three airlines tickets from united.com for travel from Boise, Idaho to Kansas City, Missouri next month for myself and my elderly parents. The cost was $331.40 each. The purchase was made on August 2nd (Sunday). The next day I found that the price had gone down to $240.60. I called...

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On our way to Hawaii I picked an infection. It broke out on the way back home the planes are disgusting they only clean them once a month. On our way back home. Well on the way to the Maui airport not only was the power out but planes were 2 hours delayed and a lady came off a flight like they...

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United Airlines is the WORST in customer care. I wanted to use the credit for an old canceled ticket. It is NOT possible to do it online - you have to call them. And when you call them, it is impossible to talk to a human being. You just keep going round and round within their system without...

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United has the absolute worst reservation system. The phones are manned by rude, non-english speaking people. I have tried many times to deal with them, but not one ever seems to want to provide the customer service I expect. They do not 'go the extra mile' for the customer and refuse...