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sleephappens.com Consumer Complaints & Reviews

Mattress Warehouse - Sold me a product they do not have!

Posted:    Bethany
Complaint Rating:  75 % with 4 votes
I purchased two twin-extra-long mattress and boxspring sets on 2/7/08. I arranged delivery for 2/14/08. On 2/13/08 (the day before the scheduled delivery), the manager called to tell me that the mattress I had bought and paid cash for was a "special order" and would have to be ordered...
Complaint comments Comments Complaint country United States, Pennsylvania, Lancaster Complaint category Furniture

Mattress Warehouse - Refusal to change order to more expensive mattress

Posted:    Peggy
Complaint Rating:  100 % with 1 votes
On June 27, 2008 we ordered a Simmons Rock Island King Size mattress set. We were told it would take at least 5 days for store to receive it. On Sunday June 29, 2008 we called several time finally reaching salesman to ask if we could change order to 2 twin size rather than king size. Chris said...
Complaint comments Comments Complaint country United States, Virginia, Roanoke Complaint category Furniture

Mattress Warehouse - Order return denied

Posted:    Peggy
Complaint Rating:  100 % with 1 votes
We ordered a mattress from Mattress Warehouse at Roanoke/Electric Rd, Roanoke VA . Later next day we decided we would ask if we could change order since mattress had to be shipped from home office or at least from out of town. Called Sunday June 29 and salesman said he had just faxed order in...
Complaint comments Comments Complaint country United States, Virginia, Roanoke Complaint category Furniture

Mattress Warehouse - received the wrong mattress

Posted:    Carrie
Complaint Rating:  0 % with 0 votes
The mattress and box springs were purchased on 8-28-07. As it is not used all of the time, we did not notice that the underside was not finished off so it could not be turned. Although it has not been used very often, it is wearing and very uncomfortable. I called the store and was told mattress...
Complaint comments Comments Complaint country United States, Virginia, Richmond Complaint category Furniture

Mattress Warehouse - Unscrupulous, unprofessional practices

Posted:    C. Ewing
Complaint Rating:  50 % with 4 votes
Below Please Find Numerous complaints about Mattress Warehouse:

Charlene of Louisburg, NC May 13, 2009
Arrived to this location to purchase a mattress set for my brother and law. The young sales man that was helping me was super professional but the store manager Janita...
Complaint comments Comments Complaint country United States, Maryland, Frederick Complaint category Other

Mattress Warehouse - Bed Delivery

Posted:    Frustrated Customer
Complaint Rating:  100 % with 1 votes
Let me start by saying this is the first time I've posted a complaint about a retailer, but I felt it was necessary to get the message out there. I have also received a full refund.

I bought a whole bed set back in late February 2009. At the time I specifically asked and...
Complaint comments Comments Complaint country United States, Virginia, Arlington Complaint category Mattresses

Mattress Warehouse - Failure to Honor Warranty Claim

Posted:    Chad
Complaint Rating:  100 % with 3 votes
I purchased a mattress from Mattress Warehouse in August 2008 and was told there was 10 warranty on the mattress that would be honored only if the mattress was free of stains, rips, etc, so I also purchased the mattress cover they recommended for about $100. Just a couple months after purchasing...
Complaint comments Comments Complaint country United States, Virginia, Alexandria Complaint category Retail Stores

MATTRESS WAREHOUSE/SEALY MATTRESS - POOR BEDS, POOR WARRANTY & POOR MANAGEMENT

Posted:    MATTRESSWAREHOUSE
Complaint Rating:  75 % with 4 votes
I bought a bed(set) worth $1200 before I had my shoulder's rotator cuff surgery. I needed a mattress that will give support for my shoulder and relieve potential pressure from the surgery. The bed was delivered a week before the surgery and two days later my back was starting to hurt and...
Complaint comments Comments Complaint country United States, Maryland, Rockville Complaint category Mattresses

Serta Genesee Mattress - sagging mattress

Posted:    Joe James
Complaint Rating:  100 % with 2 votes
On May 5, 2007, I purchased a Serta Genesse Queen Sized mattress. By December 1, 2007, in just seven months, The Mattress Warehouse replaced the mattress because it sagged so much it met the 2" sag limit that justified replacement. They replaced the mattress with another Genesee mattress...
Complaint comments Comments Complaint country United States, Virginia, Martinsville Complaint category Mattresses

Simmons/Mattress Warehouse - Defective mattress

Posted: 2012-04-10 by    n/ fredericksburg
Complaint Rating:  100 % with 2 votes
My husband and I went into the Mattress Warehouse located at Central Park in Dec. 2011, we purchased a Serta Icomfort Revolution mattress and a twin mattress for our day bed. During the purchase of our Serta Icomfort we were told that we had a money back guarantee and if it was not the right...
Complaint comments Comments Complaint country United States, Virginia, Fredericksburg Complaint category Mattresses

Mattress Warehouse - Terrible Service - Over 5 Months to Deliver

Posted: 2012-11-13 by    bradfordok
Complaint Rating:  0 % with 0 votes
I ordered a bunk bed as a gift from Mattress Warehouse in June of 2012. In October I get a call and they said they never delivered it or notified me that it wasn't delivered back in June. They have been a nightmare to work with, constantly transferring me to different departments, no one...
Complaint comments Comments Complaint country United States, Virginia, Alexandria Complaint category Mattresses

Mattress Warehouse - Lies and more lies

Posted: 2013-07-18 by    Waryshopper
Complaint Rating:  0 % with 0 votes
The store manager Amit made promises to get the sale but the delivery men refused to do what had been written on the order. They were rude, careless and uncooperative. They said the salesmen will say anything to get a sale. They took the $3000 adjustable bed back the same day. Amit refused to...
Complaint comments Comments Complaint country United States, Maryland, Gaithersburg Complaint category Mattresses

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