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sears.com Consumer Complaints & Reviews

Sears / Kenmore Elite Refrigerator

CEC2 on Jul 22, 2016
The front panel display has stopped and the refrigerator is only several years old. We have purchased appliances from Sears for years. We have tried resetting. I was disappointed, after researching this problem that it is a common problem for many. There is a faulty wire inside the door of...

Sears / Sold me the wrong parts and won't give me a return

Tim OKeefe on Jul 15, 2016
Bought a mulch kit for my riding mower, did not install it right away. When the Sears mower repair man came to my house to work on the mower I asked him to install the mulch kit. He told me that I was sold the wrong one. I tried to return it but they said it was over 30 days and they would not exchange it.

Sears / Air Compressor and several associated tools to go with it

JaneEK on Jul 6, 2016
I would like to share my online experience with Sears. Hopefully this will make someone think twice before shopping at Sears. This order was placed on June 20th, 2016 - all of the items were for my husbands birthday which will be July 15th. So I was planning well in advance. Here's how it'...

Sears / Television

Vmitchell80 on Jul 5, 2016
I originally purchased a 50" RCA flat panel television in 2013 from Sears. Every year since then, the television has required repair or replacement. Service requests dated 05/22/2014 and 05/14/2015 have resulted in a replacement television. I am now on my 3rd television unit and it too...

Sears / Portable ac unity

Kimberly Moreland on Jul 1, 2016
poor quality product, unable to return complaint I purchased a portable ac unity online 4/23/16 of 14000btu. We had a different one prior only 10000 btu in that same room which worked fantastic in the past. The new unit turn on, air is somewhat cold, however it does NOT cool the room at all...

Sears / 2 twin XL Serta Mattress delivery

Janis Colburn Villaruz on Jun 18, 2016
Received a call June 17th at 12:16pm confirming our address and the merchandise to be delivered on Saturday June 18th. They indicated they will call with the 2 hour delivery window. Received the call that evening with a scheduled delivery from 4:15 - 6:15. An additional confirmation via...

Sears of Puerto Rico / Oder #093130061741 kenmore gas range model 73233

KristineLee on Jun 18, 2016
I placed an online order for item 73233 gas range by Kenmore on the 14 of June, I did not receive email for confirmation, or order number. I proceeded by calling credit card used, and they confirmed the charge for the order. I then called the Sears at plaza Norte, Puerto Rico, I spoke to...

Sears / Kenmore Gas Grill Model No. 415.16114010

Joy#1 on Jun 16, 2016
On 6/19/2010 I purchased a Kenmore Gas Grill Model No. 415.16114010. The firebox tray is badly rusted and starting to crumble. This shouldn't have happened, and more importantly it is a safety hazard!! I've never had the firebox tray in a gas grill rust before. I read an article online about...

Sears / clothing

Lucy77 on Jun 16, 2016
On May 16th, I bought a dress for my daughter online. The order was through Sears, unbeknown to me through a 3rd party company Unique Apparel. The order confirmation was through Sears. I received the dress and the first sign of something wasn't quite right was the fact that there was no...

Sears / Lg refrigerator

Mary Flaherty on Jun 11, 2016
I purchased an LG fridgerator bin 2013 Have several issue with ice not working water not working or to slow Got several repair guy who really didn't know just told me they would adjust water flow Then woke up to my bottom freezer of solid ice block on the bottom no real explanation...

Sears / Washing machine electrolux with a warranty!

DianaRose69 on Jun 10, 2016
I have had a repair guy here, wednesday the 8th of june.. He said it was my hoses…they were put on backwards…ok he turned them around and left. I did a load and bang same thing washer reads no water…its filling up fine infact for the past 1 year! he called me back and told me to go by new...

Sears / Windows installation

Stephen Short on Jun 9, 2016
Sears installed windows in my house at 4318 Pawnee Trail in May 2016. According to the estimate and proposal statement I signed under description of the project under additional provisions, Authorization: I authorize to arrange for a contractor to install the materials, issue a work order...

Sears / Delivery/Customer Service

mollyl on Jun 8, 2016
Sears has the worst customer service I have ever experienced. After a confirmation call that my mattress would be delivered I took the entire day off work and drove 2.5hrs to wait for its delivery only to be called at 8am (my scheduled delivery was at 11am) to be told it wouldn't be...

Sears / Delivery department

I'm good on Jun 7, 2016
I purchased a Kenmore refrigerator about 2 weeks ago...I left the delivery personnel instructions and these gentleman diregarded them therefore causing damage to the refrigerator...a week later they delivered me another refrigerator that looked somewhat used and it did not function...

Sears / Replacement Dryer

Alee Espinosa on Jun 6, 2016
I still have no Dryer ! The sear outlet owe me a dryer. I payed for a warranty. So i should have gotten a replacement dryer, a long time ago. They couldnt fix mine, the part was back order. This is a long story. This been a on going game. My warranty is didn't expire soon. Frist of all...

Sears / dishwasher installation

Sandy Painter on Jun 3, 2016
I purchased a kenmore dishwasher on line. It was delivered, no problem. The problem is that on my purchase agreement page it stated "if purchased our delivery team will connect delivered appliances to existing home utilities.." When the deliveryman came he told me an installer would be by...

Sears Brands, LLC / Kenmore Elite refrigerator

menjim on May 31, 2016
Spent over $3, 000. 10 months ago for this frig and the same 1F error everyone else has had is constantly going off. Sears repair came out and said they could not fix it because it was not displaying the error. Sears has known about the problems with their product, but he left and now it...

Sears / Washer dryer combo unit

rosemarie torrisi on May 26, 2016
I bought a washer dryer stackable unit from Sears in August 2015. This past month it starts making loud noises during the spin cycle, finally it stopped spinning. I call sears repair service to come in to fix it. The repairman came on May 17th and spent an hour testing and taking it apart...

Sears / Shipping

billy24573 on May 23, 2016
So I love the shoe section for sears (and Kmart) but every single time I find a shoe I want to buy they don't ship to my house directly and wont ship to any stores within 100 miles of me for pickup. This is a little ridiculous . I even tried expanding the area im looking to ship to and of...

Sears / CRAFTSMAN Tools and Equipment

James Clayton on May 13, 2016
Craftsman - Beware! Craftsman used to be good stuff. We own over $100, 000 of Craftsman tools and equipment all of which use to be great... In recent years the quality of Craftsman products has gone way down and the "service" from SEARS has disappeared. The most recent episode with SEARS...

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