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sears.com Consumer Complaints & Reviews

Sears - False advertising!

Posted:    Valerie
Complaint Rating:  100 % with 2 votes
I ordered a tv online thanksgiving night, item showed in stock and that it would be delivered to the store. 3 days later I get an email that says the item is unavailable. False advertising, they show a great sale price because they never intend on sending you the item. Salesman tried to bait...
Complaint comments Comments Complaint country United States Complaint category TV, Music & Video

Sears - Unfair practice!

Posted:    Vickie Craig
Complaint Rating:  100 % with 1 votes
I have received several coupons in the mail/newspaper ads toward a certain purchase. When I go to the store to redeem them, cashier says that they are not good at this store (in our area) - but coupon says nothing of the sort. I believe they just want to get people into their stores to shop...
Complaint comments Comments Complaint country United States, Virginia, Martinsville Complaint category Clothing, Shoes & Acc

Sears - Sears customer service is horrible!

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
Hello, I am new to Sears and for my first major purchase the experience was horrible. I need a new stove and had been watching the prices for weeks. I finally decided to go with sears because out of all the retailers they seemed to have the best price.

On Black Friday Morning...
Complaint comments Comments Complaint country United States, Mississippi, Hattiesburg Complaint category Department Stores

Sears - Appalling service received from Sears

Posted:    Valerie
Complaint Rating:  86 % with 7 votes
My complaint goes back 2 weeks. On November 24, 2007 I visited the Sears outlet at Cross county Mall, Yonkers, NY. The service rep was not at all proficient in the product I was intending to purchase (46 inch SONY LCD V3000). Late that day I met with the store manager to discuss the price match...
Complaint comments Comments Complaint country United States, New York, Yonkers Complaint category Department Stores

Sears - misleading on-line product

Posted:    Sheri Ann Long
Complaint Rating:  100 % with 2 votes
On Nov 16, 2007 I purchased a Acer computer from Sears.com. My order confirmation came back that the computer would be delivered on 11/21/2007. 11,21,07 arrived and I received the carrying case for the computer but no computer, I called customer service and was told that due to the holidays...
Complaint comments Comments Complaint country United States, Illinois Complaint category Products & Services

Sears - Kitchen reface

Posted:    shelly bordley
Complaint Rating:  86 % with 7 votes
I am in the middle of a cabinet reface that was supposed to take 5 days. Sears sold me at an expensive price a kitchen reface with new cabinets. This project started the end of oct 2007 and it is now dec 13 2007, the contractors they orig sent out to do they cabinets messed them up so bad, sears...
Complaint comments Comments Complaint country United States, Pennsylvania, Lincoln Complaint category Department Stores

Sears - Terrible experience!

Posted:    M
Complaint Rating:  100 % with 1 votes
After a lifetime of being a devoted Sears customer, I will never do business with Sears again. Bought a $2000 GE refrigerator w/ 5 yr warranty. Had a problem, called Service. My mistake.

2/5/08
Scheduled svc for 2/6 8:00-12:00. Was told that I would get a call after 8:00...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Department Stores

Sears - Misrepresented warranty!

Posted:    glenn esquivel
Complaint Rating:  100 % with 1 votes
I purchased a new top of the line die hard battery with 3 year free replacement from sears,4 months shy of three years the battery failed,went to sears for a replacement, the checked the battery, which has the date the warranty started, the warranty info and the sears name all over it, they...
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Cars, Parts & Vehicles

Sears - Unforgettable experience

Posted:    Valerie
Complaint Rating:  100 % with 3 votes
01/01/05 - Original refrigerator purchase date. Cost: $449 + tax/fees = $535.29

06/24/05 - 1st service call to repair. Appears not to cool properly and moisture on floor. Technician instructed me on usage and was unable to detect location of leak. Stated high usage and humidity...
Complaint comments Comments Complaint country United States, Georgia Complaint category Appliances

Sears - Terrible customer service!

Posted:    David Guy
Complaint Rating:  100 % with 2 votes
I went into a Sears store to buy a set of Mortise Chisels, I was told they would be shipped and would arrive in 5 days. I waited a week and went to pick them up. Upon arriving at the store I had to deal with a computer at the pick up counter that could;d not find my information, I then decided...
Complaint comments Comments Complaint country United States, Kentucky, Louisville Complaint category Department Stores

Sears - My bad experience

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
I purchased a Kenmore refrigerator less than 4 years ago and this past weekend the condenser stopped working. I called Sears today and was told that the condenser is not under warranty and it will cost $260 for the part and $65/hour for labour. I only paid $399 for the unit and feel that it...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - They're a big rip off

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
Went to Sears and bought a surround sound system. It was late and they reactivated an old card of mine. Tried to change the address but they told me to call a number when I got home and do that. I forgot but about a month later called. I was told I didn't have an account there, asked about...
Complaint comments Comments Complaint country United States Complaint category Other

Sears - Bad water heater sales service

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
Some how, sears Kenmore service is claiming we ordered the wrong water heater for $410 model 33956. How am I to know? Sears should be the expert, all I was asked was height and diameter, then the order was placed and my card was charged. Then the service guy came home and told me it was the...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - On sale again but out of stock still

Posted:    Valerie
Complaint Rating:  100 % with 2 votes
Sears will never earn my business again. I have had problems before but this is it. I cancelled my Sears card sometime ago due to a bad experience. I placed an order online for the Bowflex #14689 on 4-16-08. On 4-23-08 I had not received any confirmation so I called customer service. They told...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - Their delivery service is worst ever

Posted:    Valerie
Complaint Rating:  100 % with 4 votes
We ordered a washer dryer and dishwasher. Keep in mind we have to work to be here for delivery. First delivery show up 2 hours late and dryer is vented incorrectly so they have to send it back for correction. Called center to arrange redelivery of correct unit and he tells me they will have...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - I'm not happy with Sears at all

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I was scheduled to have the lawn tracker delivered on 4/27/08 between 2:15 - 4:15. The automated system confirmed the time and the date twice before the date. Nobody showed up on the day until 4:30PM and then I called 800-732-7747 to find out the status and the rep told me that it's been...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - Poor warranty service

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
We purchased all our appliances from Sears. It seems the customer service these days is terrible. The service technicians just don't show up for appointments. You spend all day waiting at home for a no show. When we called to complain, nothing gets done. We waited home for a service call...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - 2 week old fridge broke down lost all food

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
My new fridge, cost of $900.00 broke within 2 weeks, sears wanted to fix it in 4 days. I have 2 small children, and all my food went off. After speaking to the manager, they came and fixed it the next day. When I asked him about my food cost, he said he would get into trouble if they gave me...
Complaint comments Comments Complaint country United States Complaint category Appliances

Sears - Dishwasher/pipe installed upside down and flooded my home

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
I cannot begin to tell you how disappointed I am in SEARS and SEARS SERVICE. We have been customers of Sears for the past 15+ years, EVERYTHING we own has been purchased at Sears. At this point I am going to be taking my business elsewhere. About 2 weeks ago (at MOST) we purchased a dishwasher...
Complaint comments Comments Complaint country United States, Virginia, Richmond Complaint category Plumbing Services

Sears - Their service dept. stinks

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
On April 13th, I dropped off my Craftsman model weedeater to have the trigger replaced. It took me almost 10 minutes before anyone even came over to help me, which should have been my first sign to run out the door. Once someone finally came to help me I told them what was wrong with the weedeater...
Complaint comments Comments Complaint country United States Complaint category Appliances

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