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sears.com Consumer Complaints & Reviews

Sears - Appalling service received from Sears

Posted:    Valerie
Complaint Rating:  86 % with 7 votes
My complaint goes back 2 weeks. On November 24, 2007 I visited the Sears outlet at Cross county Mall, Yonkers, NY. The service rep was not at all proficient in the product I was intending to purchase (46 inch SONY LCD V3000). Late that day I met with the store manager to discuss the price match...

Sears - Attleboro, Ma - I left Sears a dissatisfied customer!

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
On Monday November 5,2007 I attempted to return a faulty GPS Garmin 530 that I paid $324.00 for. I had my receipt of purchase and presented it to the Manager there Mr Ken Schram. Mr Schram said that he was sorry but he could not exchange or refund or credit my Sears acct and I left SEARS a DISSATISFIED...

Sears - Unfair practice!

Posted:    Vickie Craig
Complaint Rating:  100 % with 1 votes
I have received several coupons in the mail/newspaper ads toward a certain purchase. When I go to the store to redeem them, cashier says that they are not good at this store (in our area) - but coupon says nothing of the sort. I believe they just want to get people into their stores to shop...

Sears Gold Mastercard - Sear card late and over limit fees and finance charges

Posted:    Valerie
Complaint Rating:  71 % with 7 votes
I am disputing late fees, overlimit fees and finance charges with Sears Gold Mastercard. I have sent many letters and called there customer services, but in vain....

Sears - False advertising!

Posted:    Valerie
Complaint Rating:  100 % with 2 votes
I ordered a tv online thanksgiving night, item showed in stock and that it would be delivered to the store. 3 days later I get an email that says the item is unavailable. False advertising, they show a great sale price because they never intend on sending you the item. Salesman tried to bait...

Sears - Sears customer service is horrible!

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
Hello, I am new to Sears and for my first major purchase the experience was horrible. I need a new stove and had been watching the prices for weeks. I finally decided to go with sears because out of all the retailers they seemed to have the best price.

On Black Friday Morning...

Sears - misleading on-line product

Posted:    Sheri Ann Long
Complaint Rating:  100 % with 2 votes
On Nov 16, 2007 I purchased a Acer computer from Sears.com. My order confirmation came back that the computer would be delivered on 11/21/2007. 11,21,07 arrived and I received the carrying case for the computer but no computer, I called customer service and was told that due to the holidays...

Sears - Kitchen reface

Posted:    shelly bordley
Complaint Rating:  86 % with 7 votes
I am in the middle of a cabinet reface that was supposed to take 5 days. Sears sold me at an expensive price a kitchen reface with new cabinets. This project started the end of oct 2007 and it is now dec 13 2007, the contractors they orig sent out to do they cabinets messed them up so bad, sears...

Sears.com - Do not use Sears.com!

Posted:    Monica Gallegos
Complaint Rating:  100 % with 4 votes
I normally do not shop at Sears, but my in-laws are frequent shoppers there. I ordered 2 gift cards for them on Sears.com as Christmas gifts the day after Thanksgiving. Today is December 14th and I have not received the cards yet. I just spoke with a customer service rep who says that they...

Sears.com - Hopeless service from Sears.com

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
I am writing this complaint to see if going through this route can help me, as I am not receiving any help from the Sears.

I placed an online order as a gift on 8/12/07 which never made it to my sister's place.

I made more than 10 calls to sears, not including...

Sears Parts Direct - Sears Service and parts center is atrocious

Posted:    Valerie
Complaint Rating:  85 % with 34 votes
Went to order a part from Sears Parts Direct. Last night sat on hold on number provided on Web Site for 60 minutes with a recording message. Sat on hold for 20 minutes this AM, call was answered and I was informed that I needed to call a different number. Called number and spoke to extremely...

Sears.com / Air Compressor - Scam and cheating!

Posted:    Christina Cooley
Complaint Rating:  100 % with 1 votes
I ordered an air compressor from sears.com for my husband for Christmas. According to sears.com if I ordered by December 15 (which I did) I should expect delivery by December 20. This item was in stock according to sears.com. It is December 31st and no compressor. Sears.com billed my credit...

A&e Services (Sears) - Dishonest Company & Technicians

Posted:    Scotty D.
Complaint Rating:  100 % with 4 votes
These people are SCAMMERS!!!

We caught this dishonest company and their technicians right in the act today. We called in for service and two A&E (Sears) Technicians were sent over to check out our KitchenAid Model #KUDI01FLWH dishwasher that wasn't heating up to dry the...

Sears / Kenmore - Defective oven range heating element

Posted:    Susan Hibbs
Complaint Rating:  100 % with 3 votes
I too have a Sears Kenmore range which I haven't been satisfied with it since I bought it. The range takes forever to preheat and then it doesn't maintain the heat that it's set to. Today the bottom element burned out and I see this is a very common problem. Luckily I was in the...

Sears.com - Complaint against Sears.com

Posted:    Valerie
Complaint Rating:  60 % with 5 votes
I placed an order on Sears.com for a printer in September 2007. They sent me the wrong item 1 week later.

The procedure to fix a wrong shipment is to have UPS pick up item, restock item, then issue a new item (the process can take up to a month.) The only way to get a replacement...

Sears.com - Order not received!

Posted:    Christina Cooley
Complaint Rating:  0 % with 0 votes
Sears.com - bad experience. Ordered a pancake air compressor as a Christmas gift well before Christmas, not received. Spoke to many Sears.com customer service representatives - some rude, some not properly trained, some know nothing. On January 15, 2008 I received a call from a Sears technician...

Sears - Service Agreement - Disgraceful company

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
In September 2007 I purchased a large Mitsubishi HD TV from the "Great Indoors" in Scottsdale, Az. for about $2500. Based upon the recommendation of the sales person I also purchased a service agreement for several hundred dollars which would cover service and parts for a long period.

Sears Dishwasher - Refund on returned merchandise!

Posted:    Karla Sida
Complaint Rating:  0 % with 0 votes
On 11/20/2007, I ordered a dishwasher and paid for installation, as a Christmas gift for my mother. The item arrived and a date was set for on or around 11/29/07, to have the item delivered and installed. The dishwasher was delivered and installed a few days after. Once the installation tech....

Sears - Terrible experience!

Posted:    M
Complaint Rating:  100 % with 1 votes
After a lifetime of being a devoted Sears customer, I will never do business with Sears again. Bought a $2000 GE refrigerator w/ 5 yr warranty. Had a problem, called Service. My mistake.

Scheduled svc for 2/6 8:00-12:00. Was told that I would get a call after 8:00...

Sears Repair Service - Extremely poor customer service!

Posted:    Phyllis Keehn
Complaint Rating:  94 % with 86 votes
My husband and I have been a SEARS customer, especially for tools and appliances, for over 20 years. I will NEVER, NEVER, NEVER purchase another item from Sears, and it is entirely due to their customer service. We purchased a top-of-the-line high-efficiency (HE3T) washer and dryer from Sears...


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