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sears.com Consumer Complaints & Reviews

Sears Intex Pool 19×9×52 - Advertising lies

Posted: 2015-07-04 by    Chrissic81
Complaint Rating:  0 % with 0 votes
When you order online it gives you a delivery option. It says $69.99 delivery and setup. They are LYING TO YOU that fee is for DELIVERY ONLY NO SETUP. I spoke with one representative at sears online which hung up on me. Then a supervisor named Gail who said to email the screen shot I took ptoving...

Sears - New Kenmore refrigerator

Posted: 2015-07-01 by    Magnramirez
Complaint Rating:  100 % with 1 votes
New refrigerator purchased in early March 2015. As of 6/30/15, the item stopped working. Contacted 1-800-4-my-home to inquire about a repair. Spoke with several women (I think I was taking to reps in the Philippines). I was told they could not get a service tech out until 2 weeks. I told them...

Refrigerator and Stove - double and triple billing errors

Posted: 2015-06-15 by    jfree1998
Complaint Rating:  100 % with 1 votes
I ordered a refrigerator from Sears.com. I got an error message, so ordered again, another error, then it said my card was maxed out so I used a different card. I called them that very minute to tell them about the errors and over charge, they said they would fix it. I ordered a stove two months...

Sears - Sears.com order

Posted: 2014-12-26 by    neveragainsears
Complaint Rating:  0 % with 0 votes
Order placed online after 4 attempts to pay. After 3 calls and explaining to people that could hardly understand english and explaining it was their website, not my card i found a manager that was able to place my order and have it go through. After hanging up i checked my account and the first...

Sears - failed refund and worst customer service ever!!!

Posted: 2014-12-13 by    jmberry
Complaint Rating:  0 % with 0 votes
On 11/28/2014 I ordered a samsung smart tv online from sears.com for 999.99 1097.94 after taxes and was to pick up in store same day as it stated the item was in stock for pick up. When i recieved a confirmation email from sears telling me I would be able to pick up the tv in 7 to 14 business...

Sears - ordering parts from Parts & Repair Center

Posted: 2014-11-15 by    JHF3
Complaint Rating:  0 % with 0 votes
On 11/10/14. I ordered this part (# 634-04167A-0911: LH Wheel Assembly for Craftsman Snow Thrower Model 247.88957) per my phoncon (at 703-914-2233) with Kelvin, the manager at the Sears Alexandria Service Center (6003 Duke St., Alexandria, VA 22304). (I confirmed the part number with him twice.)...

Sears - Coin Opt Washer - Model 27122

Posted: 2014-10-27 by    Carole Cruz
Complaint Rating:  0 % with 0 votes
7-23-14 Purchased Model 11027122310 Serial #C42330018 online. Del'd 7-29, leaked immediately, they replaced 2 days later. 9-4 1st repair visit - he diagnosed circuit board as "fried". Waited 10 days for part only to find he never ordered it. 9-19 2nd visit - repairman came & replaced board....

Customer service - Horrible business practices

Posted: 2014-08-13 by    gardnevd
Complaint Rating:  100 % with 1 votes
Sears has the worst service I have ever seen in all my existence. I put a diamond ring on layaway. 1 penny down charged onto my credit card. $272 paid installments on debit card. When the layaway cancelled I constantly contacted Sears to ensure they processed my refund onto correct card, since...

2 Cttw Diamond Ring - Refund sent to wrong account, refuse to fix

Posted: 2014-08-13 by    gardnevd
Complaint Rating:  0 % with 0 votes
I paid on a layaway, 1 penny down with my credit card. I later made 2 installment payments totalling $272 via debit card. When Sears cancelled my layaway they refunded my entire cash back onto the credit card that was only subject to refund 1 penny. i now have a suspended credit card, and no...

Sears.com / Kenmore - Delivery

Posted: 2014-07-27 by    luisrosas
Complaint Rating:  0 % with 0 votes
the delivery company that works for sears are the worst.
they are extremely unprofessional, there is no respect for the custumer even the manager is bad. they were supposed to deliver a gas grill they cancelled the delivery twice when ask to speak with the manager they promised to call...

Sears / Kenmore Washer Warranty - outrageous price increase.

Posted: 2014-04-28 by    paolpaul
Complaint Rating:  0 % with 0 votes
I've spent 40 minutes here filling in slots over and over, and even though they say "optional" i can move until I fill them in. You can see how inappropriate it is to force me to give an address for a online operation about warranties. You are as bad as sears.
im 71 years old aand...

Sears international - partially cancelled order

Posted: 2014-02-27 by    Victim of Sears
Complaint Rating:  0 % with 0 votes
I ordered a dewalt impact wrench with Li-Ion batteries ($395 for international orders). Since I was already paying for shipping, I ordered a torx bit set ($11.xx) and a broken Craftsman deep socket (14mm, $2.75) to complete my tool set. They cancelled the Dewalt because of the Hazmat regulation,...

Sears Kenmore Dishwasher 12782 - Dishwasher Leaking, Repair Delays

Posted: 2014-01-05 by    MBar351
Complaint Rating:  100 % with 1 votes
Purchased dishwasher and protection plan. Dishwasher installed 12/18/2013. On 1/5/2014 dishwasher has a major leak. Called for repairs but nothing could be scheduled until 1/14/2014. Past experience tells me that parts will then have to be ordered and another lengthy delay for final repairs....

Sears Automotive Center / On - Line - Michelin Primacy MXV4 Tires

Posted: 2013-12-12 by    secolor
Complaint Rating:  0 % with 0 votes
CONSUMER BEWARE OF SEARS USE OF MISMATCHED MANUFACTURED DATES FOR A SET OF 4 TIRES. --Consumer Reports recommended Michelin Primacy MXV4 -225/60R 16 98H for my 1998 Lexus LS400. I had a credit with Sears of $152 which I decided to use in the purchase of these recommended tires before the credit...

sears.com - abusive customer service

Posted: 2013-11-28 by    DeAnna B
Complaint Rating:  0 % with 0 votes
On October 30, 2013 I called the Sears store at the Chicago Ridge Mall & told the associate I would like to put a Kenmore refrigerator on layaway. The associate lied & said they don't do layaway at the store, the only way was to go online to sears.com. This is where my nightmare began.

Sears - Protection Agreement

Posted: 2013-09-26 by    Jan Alicaway
Complaint Rating:  0 % with 0 votes
- Bought a Maytag dryer last year.
- Since my washer/dryer room is on the second floor and has a rather long and elbowed vent, my previous Kenmore dryer didn't last long. Evidently, I had to clean out the dryer vent every 6 months for long survivability. My dryer lasted 10 years...

Sears Auto Center - Air shocks were damaged

Posted: 2013-05-29 by    Orlando Medina
Complaint Rating:  0 % with 0 votes
I can't express enough the professionalism of Luis Casals and Javier Molero at the Sanford Sears Auto Center. It was Memorial Day and I took my car in for an alignment. When the alignment was completed, Luis came over to me and told me my car's air shocks weren't working. It was...

Sears Proformtreadmill / #00624833000 - Unresolved complaint to Sears.com regarding layaway

Posted: 2013-04-10 by    Delisa Thompson
Complaint Rating:  0 % with 0 votes
I initiated an online layaways on 3/42013 and paid via MC $75.55 for the first payment. On 3/17/13, two days before the 2nd installment was due, I logged into my Sears account and was unable to make a payment, I waited two days and tried again, still unable to make a payment. Contacted Sears....

K-mart Customer Service - Rude Customer service

Posted: 2013-03-16 by    Jessica Palacios
Complaint Rating:  0 % with 0 votes
Today, March 15, 2013 I went to purchase some items to this Kmart location. I paid about five items at customer service where Maria, the customer service cashier who charged me was very rude. I was not greeted by her no hello nothing no smile. She was on the phone the whole time she took care...

Sears - My credit rating has been tarnished.

Posted: 2013-01-19 by    bonstott
Complaint Rating:  0 % with 1 votes
Purchased tires last August at Sears and used their 6 month no interest program with my Sears card. Rules were that you had to make minimum payments for 6 months in order to not pay interest. I never received any statements from Sears until December 4th, which was a collections notice. When...

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