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sears.com Consumer Complaints & Reviews

Sears / Washer dryer combo unit

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rosemarie torrisi on 2016-05-26
I bought a washer dryer stackable unit from Sears in August 2015. This past month it starts making loud noises during the spin cycle, finally it stopped spinning. I call sears repair service to come in to fix it. The repairman came on May 17th and spent an hour testing and taking it apart...

Sears / Shipping

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billy24573 on 2016-05-23
So I love the shoe section for sears (and Kmart) but every single time I find a shoe I want to buy they don't ship to my house directly and wont ship to any stores within 100 miles of me for pickup. This is a little ridiculous . I even tried expanding the area im looking to ship to and of...

Sears / CRAFTSMAN Tools and Equipment

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James Clayton on 2016-05-13
Craftsman - Beware! Craftsman used to be good stuff. We own over $100, 000 of Craftsman tools and equipment all of which use to be great... In recent years the quality of Craftsman products has gone way down and the "service" from SEARS has disappeared. The most recent episode with SEARS...

Sears / Completely unprofessional service!

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M.J. on 2016-05-03
I have ordered a mattress from www.sears.com and there was supposed to be a free delivery. When I ordered a I had no idea that I was supposed to request a free shipping! I contacted Sears customer service and they said that it was my problem and that it was only my fault that I did not ask...

Sears / Washer dryer combo Kenmore

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lorraine defazio on 2016-05-01
I had delivery before on the same type of unit before and had no problem. Sears delivery guy walked in my house and right away said it was not going to fit . The washer dryer unit is 27 inches wide my stairs measure 33 wide with banister on so I remove banister so they would have more room...

Sears / An absolutely a disaster!

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Erica on 2016-04-28
Ordered some lingerie from www.sears.com and my order was lost during the shipment. I found out about that only after I contacted them myself. It seems like they really did not care and never bothered to tell me about that. Anyways I demanded my money back and it took them over two month...

Sears / South Shore Somea Basic 8'' Twin Mattress (39'')

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Rakesh Zala on 2016-04-26
I order this 39'' mattress from sears.com on APR 2 2016 online from sears.com I receive a delivery on 11 APR 2016 after opening mattress we found mattress is 1 and 1/2 inch short I call sears.com customer service and inform about wrong size mattress they told me to go to near by store to...

Sears / Extended Warranty for Microwave Oven

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HRCraig on 2016-04-22
Bought a microwave oven for my rental house and gave the Sears sales associate my home address, phone number, etc. Also gave the Sears sales associate the address of the rental house (to which the microwave should be delivered and installed) and the name and phone number of my tenant so...

Sears / False advertising

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campi1 on 2016-04-21
So on Sunday sears runs a special preview sale. We get there as the sale is starting and the item is already sold out. Its not like there was a line there or anything it stated 2 minimum in each store but 2 minutes after the preview sale its sold out. So we are told to try again this week...

Sears / Delivery service

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Bill Keen on 2016-04-18
The following is a list of the emails documenting the original problem, phone calls made and no results from Sears. I have deleted my name and address from the emails. Hi, Our phone number is 608 xxx-xxxx. Here is the list of emails Hi, I called the delivery specialist and David...

Sears Brands, LLC / Craftsman Weed eater repair under Warranty

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dues on 2016-04-18
Called the National number for repair of Craftsman weed eater 4 cycle under warranty. Given address for a Federal way location- 25 Minutes approx. from where I live. Blocked out time during busy tax season to take up there on Saturday. .. waited for doors to open. I was told that they no...

Sears Auto Center / auto service

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linosvt on 2016-04-02
I went to Sears in jersey city on Thursday the 31st of March to install a new set of tires on my 2004 Z4.I went to counter and ask to install new non run flat tires that I purchase some on discount tire. Lady at counter told me there will be no problem installing, balance and align the...

sears auto cockeysville md / service

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roruthen on 2016-03-24
On 3/1/16 I called the auto center at hunt valley mall and spoke with Tim. I let him know what i needed (tires) and wanted. i told him that i was gonna purchase on line because i got a discount on tires and service. He told me to come in 3-4:00 pm. I called prior to the appt to let Tim...

sears auto cockeysville md / service

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gallarockin on 2016-03-24
On 3/1/16 I called the auto center at hunt valley mall and spoke with Tim. I let him know what i needed (tires) and wanted. i told him that i was gonna purchase on line because i got a discount on tires and service. He told me to come in 3-4:00 pm. I called prior to the appt to let Tim...

Sears Home Services / Amana Range complaint # 4056293

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moodymitzi on 2016-03-14
I have been having an issue smelling gas coming from my Amana range since February 2015. I have made several appointments and with no satisfaction. February 2015 I called with the complaint of gas smell, they put in the system that it was a routine check when the it was the gas smell, (they...

Sears / Sears elite French door refrigerator

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Valerie16 on 2016-03-10
Our one year old Sears Elite French Door refrigerator model 795.74025.410 has a frost/ice build up on the back interior wall behind where the deli drawer is located. Food in the deli drawer is freezing. I've raised the interior temp to 40 degrees but that has not helped with the issue...

Sears / Washing Machine

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danny Turner on 2016-03-09
died! not even 3 years old!!! repairman says the "control computer " is bad, , , , and it costs $329---the whole machine was only $349!!! Kenmore used to be a good and trusted name in appliances...not any more.. ...IT IS JUNK!!! AND... I'm out an additional $100 for the repairman! It i...

Sears / Customer Service / Non-Delivery

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John Flink on 2016-03-06
We ordered a shed over 7 weeks ago from Sears. The first week they said it would take a week and would be there to be picked up next Friday. We show up and there is problem locating it. So I ask a man who said he was the manager, but who was not, if he could call the Jacksonville...

Sears / 4th time with terrible unprofessional sears delivery service

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oshea jackson on 2016-03-05
I just submitted a complaint two days prior, I was hoping that my experience with delivery service would be better today, unfortunately that is not the case. Today March 5, 2016 was my delivery date for my Samsung front load dryer. The problem today was that I thought I had a ga...

Sears / 3rd time of horrible Sears delivery sevice experience

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oshea jackson on 2016-03-04
On March 3, 2016, I had a delivery for a Samsung front load dryer for the hours between 12:30 and 2:30. On this particular day I had an appointment to have staples removed. I had a major surgery a week ago. for this reason I was informed not to drive or do much walking. I had my mother...

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