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sears.com Consumer Complaints & Reviews

Sears - Range repair that cost me 401.75 and is in no better shape than it was when service call was initiated

Posted: 2015-11-30 by    Cynthia Conrath
Complaint Rating:  0 % with 0 votes
My Samsung Inducation Range had /has 2 left burners that are non functional. I contact Sears Home Services to set up a repair service call and Richard the technician came out on Sept 28th to assess the problems and advised me that the range needed a new inverter which I was charged $401.90 (included...

Sears - Kenmore Refrigerator-Freezer Model 60412

Posted: 2015-11-25 by    sanibelsusan
Complaint Rating:  0 % with 0 votes
Date of Purchase October 19TH, 2015 Delivered to my house November 6TH, 2015 and plugged in for the first time. Order number: 955902148 Sales Check: 093000026497 Product Kenmore Refrigerator-Freezer Model #60412, 18.0 Cubic Feet. From the first time I plugged this unit in, and waited for it...

Sears - Kenmore Refrigerator 18 Cu. Ft.

Posted: 2015-11-23 by    sanibelsusan
Complaint Rating:  0 % with 1 votes
I purchased at Sears.com a Kenmore 18 cu. ft. white refrigerator. It does not keep cold and then too cold in the Freezer! It has a Frost build-up in the freezer like it is an old model that needs to defrosted by "hand". They say I can't return it. I bought it on-line on October...

Sears - Purchase Protect agreement for Craftsman leaf blower

Posted: 2015-11-12 by    Reviewer79312
Complaint Rating:  0 % with 0 votes
Am extremely disappointed with the Purchase Protect experience and somewhat with the Sears store policy. Took a leaf blower in to the store today that was purchased November 2014, because it stopped working. Associate checked for himself and confirmed. Due to being over 60 days after purchase,...

Sears - Unfavorable results when delivery schedules constantly become cancelled or not committed.

Posted: 2015-10-22 by    Lisa Cruz
Complaint Rating:  0 % with 0 votes
We bought a $1300.00 mattress and box spring with frame and was told it would be delivered on Oct 19th, almost three weeks after purchase. Not only did no delivery person call on October 18th to confirm the timeframe for the delivery on the 19th, they never showed! I called the delivery company...

Sears Brands, LLC - Warranty Service on a Lawn Tractor

Posted: 2015-10-22 by    Shane L. Williams
Complaint Rating:  0 % with 0 votes
Subject: Warranty Work Complaint I have tried everything I can to maintain a positive attitude about Sears, their products and their commitment to their products. From childhood Sears was always the store of choice and the Craftsman brand was something we sought. Unfortunately I have become...

Sears Holdings Corporation - Kenmore Elite 31 Cu Ft refridgerator

Posted: 2015-10-15 by    RSCrabtree
Complaint Rating:  0 % with 0 votes
My new refrigerator, microwave, and oven were delivered September 2014. I did not buy an extended warranty. 11 Months later I found that the refrigerator had stopped working. Before that no issues. Since it was less than a year old it was still under factory warranty. I used Sears's online chat...

Sears - Mattress

Posted: 2015-09-29 by    soreback
Complaint Rating:  0 % with 0 votes
We took delivery of a Simmons Beautyrest Mattress purchased at our local Sears store and immediately noticed it had a chemical odor. My wife refused to sleep on it and I proceeded to call the 1 800 FROM-HELL number. I was told that I would have to use the mattress for 30 days before I could...

Sears - Kenmore Elite- Rust on top near bleach compartment

Posted: 2015-09-27 by    JenniG25
Complaint Rating:  0 % with 0 votes
I am very disturb to see more an more rust appearing in my washer. I have not use the compartment near it hoping that it would keep for more rust forming. Nope! not at all its growing and more!
I have had couple issues now with your product, if I put a comforter in (which one reason I...

Sears - Service went from bad to an atrocity

Posted: 2015-09-14 by    ALRodrig
Complaint Rating:  0 % with 0 votes
I have and Infiniti FX35 on Wednesday Sept 9, 2015 took my car in and had new tires, balancing and alignment done (waited 5 hours). Paid over 1000us dollars. After driving the vehicle on the high way I noticed at 60 to 65 MPH the car would pull to one side and vibrate vigorously. I took the...

Sears Intex Pool 19×9×52 - Advertising lies

Posted: 2015-07-04 by    Chrissic81
Complaint Rating:  0 % with 0 votes
When you order online it gives you a delivery option. It says $69.99 delivery and setup. They are LYING TO YOU that fee is for DELIVERY ONLY NO SETUP. I spoke with one representative at sears online which hung up on me. Then a supervisor named Gail who said to email the screen shot I took ptoving...

Sears - New Kenmore refrigerator

Posted: 2015-07-01 by    Magnramirez
Complaint Rating:  100 % with 1 votes
New refrigerator purchased in early March 2015. As of 6/30/15, the item stopped working. Contacted 1-800-4-my-home to inquire about a repair. Spoke with several women (I think I was taking to reps in the Philippines). I was told they could not get a service tech out until 2 weeks. I told them...

Refrigerator and Stove - double and triple billing errors

Posted: 2015-06-15 by    jfree1998
Complaint Rating:  100 % with 1 votes
I ordered a refrigerator from Sears.com. I got an error message, so ordered again, another error, then it said my card was maxed out so I used a different card. I called them that very minute to tell them about the errors and over charge, they said they would fix it. I ordered a stove two months...

Sears - Sears.com order

Posted: 2014-12-26 by    neveragainsears
Complaint Rating:  0 % with 0 votes
Order placed online after 4 attempts to pay. After 3 calls and explaining to people that could hardly understand english and explaining it was their website, not my card i found a manager that was able to place my order and have it go through. After hanging up i checked my account and the first...

Sears - failed refund and worst customer service ever!!!

Posted: 2014-12-13 by    jmberry
Complaint Rating:  0 % with 0 votes
On 11/28/2014 I ordered a samsung smart tv online from sears.com for 999.99 1097.94 after taxes and was to pick up in store same day as it stated the item was in stock for pick up. When i recieved a confirmation email from sears telling me I would be able to pick up the tv in 7 to 14 business...

Sears - ordering parts from Parts & Repair Center

Posted: 2014-11-15 by    JHF3
Complaint Rating:  0 % with 0 votes
On 11/10/14. I ordered this part (# 634-04167A-0911: LH Wheel Assembly for Craftsman Snow Thrower Model 247.88957) per my phoncon (at 703-914-2233) with Kelvin, the manager at the Sears Alexandria Service Center (6003 Duke St., Alexandria, VA 22304). (I confirmed the part number with him twice.)...

Sears - Coin Opt Washer - Model 27122

Posted: 2014-10-27 by    Carole Cruz
Complaint Rating:  0 % with 0 votes
7-23-14 Purchased Model 11027122310 Serial #C42330018 online. Del'd 7-29, leaked immediately, they replaced 2 days later. 9-4 1st repair visit - he diagnosed circuit board as "fried". Waited 10 days for part only to find he never ordered it. 9-19 2nd visit - repairman came & replaced board....

Customer service - Horrible business practices

Posted: 2014-08-13 by    gardnevd
Complaint Rating:  100 % with 1 votes
Sears has the worst service I have ever seen in all my existence. I put a diamond ring on layaway. 1 penny down charged onto my credit card. $272 paid installments on debit card. When the layaway cancelled I constantly contacted Sears to ensure they processed my refund onto correct card, since...

2 Cttw Diamond Ring - Refund sent to wrong account, refuse to fix

Posted: 2014-08-13 by    gardnevd
Complaint Rating:  0 % with 0 votes
I paid on a layaway, 1 penny down with my credit card. I later made 2 installment payments totalling $272 via debit card. When Sears cancelled my layaway they refunded my entire cash back onto the credit card that was only subject to refund 1 penny. i now have a suspended credit card, and no...

Sears.com / Kenmore - Delivery

Posted: 2014-07-27 by    luisrosas
Complaint Rating:  0 % with 0 votes
the delivery company that works for sears are the worst.
they are extremely unprofessional, there is no respect for the custumer even the manager is bad. they were supposed to deliver a gas grill they cancelled the delivery twice when ask to speak with the manager they promised to call...

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