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sears.com Consumer Complaints & Reviews

Sears Southpoint Durham / Home department

Peg Meerkatz on Sep 9, 2016
Bought vacuum at Sears told me they sold filter. Went today for filter. Can't find it on display. 30 minutes to find someone that works in dept. She knows nothing! Tells me she was only hired 2 days ago. She leaves to find someone else 15 minutes later she comes back w a young man. He...

Sears / Refusal to replace defective tractor & refusal to repair damage sears techs did, or malfunctions of unit created

Reveal Lies on Aug 27, 2016
From May, 2015, Sears has refused to replace the deck their tech scraped across my garage floor & apron, by failing to raise the deck from its lowest position on the floor, when he drove it after a deck wheel adjustment, out of my garage. Sear's refusal to replace the deck was done under...

Sears / Customer service in store

RachaelJane on Aug 25, 2016
I went to Sears to buy a bundle package for Kitchen appliances for my rental unit. I decided to sign up for the sears credit card to have no interest for 12 months. The process at the register was tremendously painful. My sales person kept ringing up the incorrect item, and when she went...

Sears Home Services / Complaint

ohussien on Aug 25, 2016
Called Sears Home services to schedule a service for my GE profile Refrigerator which is not cooling and still under extended warranty called on the 8th of August I was given the 15th as the earliest date a technician is available to come out on the 15th The tech did not show up because...

Sears Service Department / Charging for warranty service

peter yarema on Aug 24, 2016
My kenmore four year old refrigerator model 79571054012 was diagnosis with a bad compressor. The warranty states "if the sealEd refrigerant system is defective within five years from the purchase date, call 1 - 800my - home to arrange for a free. Repair. " (See attached0When I call they said...

Sears.com / Return policy

DGroshong on Aug 20, 2016
On July 5th we had a range hood delivered by Sears.com. Our contractor was not able to start work on our kitchen until August 16, at which time he told us that the particular hood that we chose - FHPC4260LS 42" Glass Canopy Island Hood - Stainless Steel Size: 28.0 x 41.3 x 21.7 - was not a...

Sears / Safety hazard

Fireman55 on Aug 15, 2016
I purchased a Kenmore Elite refrigerator Model #795.77565600 & Serial #604-KR01810 several years ago. During that time the light bulbs have burned out numerous times and been replaced. This past time the light cover melted and the area where the bulbs attached became warm enough to cause...

Sears / Kenmore Built In Oven Model 790

ediot on Aug 10, 2016
I wanted to call your attention to what I believe is a serious defect in the Kenmore built-in oven we purchased from Sears in December 2011 (Model 790.) As you can see from the attached photo, we have experienced what can only be categorized as a serious product defect, with the lower bake...

Sears / Pick up Service - Toms River Store

Judith Voll on Aug 9, 2016
I ordered a portable air conditioner on line for store pick up. The on line service asks you to name an individual who you want to pick it up. I put my contractors name and phone #. When he showed up they would not give him the air conditioner. I told them that I put him on the order. They...

Sears / Home service technician for refrigerator

Bearnkc on Aug 4, 2016
I am completely disappointed in the Sears Service Department. To whom should I speak with for an intelligent answer as I have already spoken with at least 6. We had a service call in to Sears to fix our refrigerator and this is the sequence of events: Technician was to arrive between 1-5...

Sears Home Services / riding lawn mower

bobmil on Jul 27, 2016
on 7/18/16 called for lawn mower repairman. would not start. they came next day, repaired in 30 minutes. Paid over $200. Worked few hours an quit. now take over 2 weeks to repair what is already paid for. Hurry to get my money an leave. VERY UNHAPPY with their way of doing business.

Sears / Kenmore Elite Refrigerator

CEC2 on Jul 22, 2016
The front panel display has stopped and the refrigerator is only several years old. We have purchased appliances from Sears for years. We have tried resetting. I was disappointed, after researching this problem that it is a common problem for many. There is a faulty wire inside the door of...

Sears / Sold me the wrong parts and wont give me a return

Tim OKeefe on Jul 15, 2016
Bought a mulch kit for my riding mower, did not install it right away. When the Sears mower repair man came to my house to work on the mower I asked him to install the mulch kit. He told me that I was sold the wrong one. I tried to return it but they said it was over 30 days and they would not exchange it.

Sears / Air Compressor and several associated tools to go with it

JaneEK on Jul 6, 2016
I would like to share my online experience with Sears. Hopefully this will make someone think twice before shopping at Sears. This order was placed on June 20th, 2016 - all of the items were for my husbands birthday which will be July 15th. So I was planning well in advance. Here's how it'...

Sears / Television

Vmitchell80 on Jul 5, 2016
I originally purchased a 50" RCA flat panel television in 2013 from Sears. Every year since then, the television has required repair or replacement. Service requests dated 05/22/2014 and 05/14/2015 have resulted in a replacement television. I am now on my 3rd television unit and it too...

Sears / Portable ac unity

Kimberly Moreland on Jul 1, 2016
poor quality product, unable to return complaint I purchased a portable ac unity online 4/23/16 of 14000btu. We had a different one prior only 10000 btu in that same room which worked fantastic in the past. The new unit turn on, air is somewhat cold, however it does NOT cool the room at all...

Sears / 2 twin XL Serta Mattress delivery

Janis Colburn Villaruz on Jun 18, 2016
Received a call June 17th at 12:16pm confirming our address and the merchandise to be delivered on Saturday June 18th. They indicated they will call with the 2 hour delivery window. Received the call that evening with a scheduled delivery from 4:15 - 6:15. An additional confirmation via...

Sears of Puerto Rico / Oder #093130061741 kenmore gas range model 73233

KristineLee on Jun 18, 2016
I placed an online order for item 73233 gas range by Kenmore on the 14 of June, I did not receive email for confirmation, or order number. I proceeded by calling credit card used, and they confirmed the charge for the order. I then called the Sears at plaza Norte, Puerto Rico, I spoke to...

Sears / Kenmore Gas Grill Model No. 415.16114010

Joy#1 on Jun 16, 2016
On 6/19/2010 I purchased a Kenmore Gas Grill Model No. 415.16114010. The firebox tray is badly rusted and starting to crumble. This shouldn't have happened, and more importantly it is a safety hazard!! I've never had the firebox tray in a gas grill rust before. I read an article online about...

Sears / clothing

Lucy77 on Jun 16, 2016
On May 16th, I bought a dress for my daughter online. The order was through Sears, unbeknown to me through a 3rd party company Unique Apparel. The order confirmation was through Sears. I received the dress and the first sign of something wasn't quite right was the fact that there was no...

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