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sears.com Consumer Complaints & Reviews

Sears / Delivery/tracking

Anthony Rink on Oct 27, 2016
Sears have not delivered order#991483891 placed on oct 23, 2016order #991483891 (1 of 4)view details$893.29 there system states all was delivered . Anyhow 3 hours on the phone and 2x on chat line still no wiser. Support is in the philippines - they told me it has to be in my house the...

Sears Customer Service / Appliance Servicing / Overcharge, poor service, lack of satisfaction

thunderbasin on Oct 25, 2016
Service # 40919612. Service dates 09-03-16/09-15-16/09-23-16/10-25-16. Customer Solutions telephone call 10-25-16 Three separate times a tech came out to look at a washer and replace a door hinge. It took two techs to agree that the hinge needed replaced, and the second argued the door and...

Sears / Military discount inconsistency

arkn8v on Oct 17, 2016
Sears has established a pattern with providing me (and I’m sure other Veterans, as well) with conflicting, incorrect information regarding Military Veterans receiving a 20% discount for tool purchases placed online at Sears.com and I am absolutely sick of it! Further more, I have proof of...

Sears Home Services / Home improvement/siding job.

keeyu on Oct 16, 2016
In March 2016 while I was shopping at sears store in Houston, Texas, one employee approached me and asked me that I am interested to do home improvement with sears. They offered to do the siding job. Next week one of the sales associate came to my house, took the measurements and gave me a...

Sears / Appliance repair service

Glenn McWilson on Oct 8, 2016
Your repair scheduling in the Philippines is very useless. I had a scheduled appointment for 10-8-16 between 8am-12pm. I called around 8am to get a better idea of the window and was told between 11am and 1pm. Then, they waited until 10am to call and tell me the service technician went home...

Sears / Never received payment for returned merchandise.

russellyblood on Oct 4, 2016
This is criminal. If I were to walk into Sears and walk out without paying for something, they would arrest me for theft. However, that is exactly what Sears has done to me. It has been 22 days since they picked up a returned mattress from my home and I have still not received a refund...

Sears / Washing machine repair

EvelynBL on Sep 29, 2016
I had a small part broken during a move and called Sears to fix it. I purchased the extra warranty so everything looked great. That was over 6 weeks ago and my washer still is not fixed. I have had 2 techs come out and a wrong part ordered, postponed appointments and very rude customer...

Sears Southpoint Durham / Home department

Peg Meerkatz on Sep 9, 2016
Bought vacuum at Sears told me they sold filter. Went today for filter. Can't find it on display. 30 minutes to find someone that works in dept. She knows nothing! Tells me she was only hired 2 days ago. She leaves to find someone else 15 minutes later she comes back w a young man. He...

Sears / Refusal to replace defective tractor & refusal to repair damage sears techs did, or malfunctions of unit created

Reveal Lies on Aug 27, 2016
From May, 2015, Sears has refused to replace the deck their tech scraped across my garage floor & apron, by failing to raise the deck from its lowest position on the floor, when he drove it after a deck wheel adjustment, out of my garage. Sear's refusal to replace the deck was done under...

Sears / Customer service in store

RachaelJane on Aug 25, 2016
I went to Sears to buy a bundle package for Kitchen appliances for my rental unit. I decided to sign up for the sears credit card to have no interest for 12 months. The process at the register was tremendously painful. My sales person kept ringing up the incorrect item, and when she went...

Sears Home Services / Complaint

ohussien on Aug 25, 2016
Called Sears Home services to schedule a service for my GE profile Refrigerator which is not cooling and still under extended warranty called on the 8th of August I was given the 15th as the earliest date a technician is available to come out on the 15th The tech did not show up because...

Sears Service Department / Charging for warranty service

peter yarema on Aug 24, 2016
My kenmore four year old refrigerator model 79571054012 was diagnosis with a bad compressor. The warranty states "if the sealEd refrigerant system is defective within five years from the purchase date, call 1 - 800my - home to arrange for a free. Repair. " (See attached0When I call they said...

Sears.com / Return policy

DGroshong on Aug 20, 2016
On July 5th we had a range hood delivered by Sears.com. Our contractor was not able to start work on our kitchen until August 16, at which time he told us that the particular hood that we chose - FHPC4260LS 42" Glass Canopy Island Hood - Stainless Steel Size: 28.0 x 41.3 x 21.7 - was not a...

Sears / Safety hazard

Fireman55 on Aug 15, 2016
I purchased a Kenmore Elite refrigerator Model #795.77565600 & Serial #604-KR01810 several years ago. During that time the light bulbs have burned out numerous times and been replaced. This past time the light cover melted and the area where the bulbs attached became warm enough to cause...

Sears / Kenmore Built In Oven Model 790

ediot on Aug 10, 2016
I wanted to call your attention to what I believe is a serious defect in the Kenmore built-in oven we purchased from Sears in December 2011 (Model 790.) As you can see from the attached photo, we have experienced what can only be categorized as a serious product defect, with the lower bake...

Sears / Pick up Service - Toms River Store

Judith Voll on Aug 9, 2016
I ordered a portable air conditioner on line for store pick up. The on line service asks you to name an individual who you want to pick it up. I put my contractors name and phone #. When he showed up they would not give him the air conditioner. I told them that I put him on the order. They...

Sears / Home service technician for refrigerator

Bearnkc on Aug 4, 2016
I am completely disappointed in the Sears Service Department. To whom should I speak with for an intelligent answer as I have already spoken with at least 6. We had a service call in to Sears to fix our refrigerator and this is the sequence of events: Technician was to arrive between 1-5...

Sears Home Services / riding lawn mower

bobmil on Jul 27, 2016
on 7/18/16 called for lawn mower repairman. would not start. they came next day, repaired in 30 minutes. Paid over $200. Worked few hours an quit. now take over 2 weeks to repair what is already paid for. Hurry to get my money an leave. VERY UNHAPPY with their way of doing business.

Sears / Kenmore Elite Refrigerator

CEC2 on Jul 22, 2016
The front panel display has stopped and the refrigerator is only several years old. We have purchased appliances from Sears for years. We have tried resetting. I was disappointed, after researching this problem that it is a common problem for many. There is a faulty wire inside the door of...

Sears / Sold me the wrong parts and wont give me a return

Tim OKeefe on Jul 15, 2016
Bought a mulch kit for my riding mower, did not install it right away. When the Sears mower repair man came to my house to work on the mower I asked him to install the mulch kit. He told me that I was sold the wrong one. I tried to return it but they said it was over 30 days and they would not exchange it.

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