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sears.com Consumer Complaints & Reviews

Sears Repair Service / Samsung chefs collection dishwasher

Terry Barlet on Jan 7, 2017
After 5 repair visits our Samsung Chefs Collection dishwasher is still not fixed. On every visit parts are installed and machine is not fixed. More parts are ordered, more visits, and still not fixed. Phone call after phone call and NOTHING! It appears that sears simply no longer care...

Sears Kenmore Hot Water Heater / Installation

eddyd on Jan 4, 2017
I purchased a hot water heater for Sears on 01/10/13. I have noting to say bad about the hot water heater itself but instead it's Sears and it's shady sub-contractors that they used for installation. At the time of purchase I chose the 5 year protection plan which I thought would cover...

Sears Brands / Kenmore elite fridge. Model 10651173310 ice maker replaced 6 times in 3 years

JudyinScottsdale on Dec 31, 2016
My "high end" Kenmore Elite refrigerator is only 3 years old and yet I have had to replace the icemaker 6 times during that period. This year alone I have replaced it 3 times. Does anyone else have this problem? I am sick of constantly calling repair people and paying to repair a...

Sears.com Order / Customer service

SL on Dec 27, 2016
I originally purchased a Kenmore washing machine from sears.com on nov 24, 2016 for 475.06 order number 994622015. The machine was delived 112616 (hours late). It did not work properly so i called to exchange the item 12516. Sears was not able to find the item I wanted to exchange for...

Sears Brands / Dorel bunk bed

KLf0611 on Dec 27, 2016
I ordered an Espresso Dorel twin over full bunk bed from Sears on line 12/14 and when I went to pick it up 12/22 at the pick up area of Sears Concord, NC store, they tried giving me a blue toddler bed. Customer Service told me that they have no control over warehouse and that the item i...

Kenmore / Dishwasher model number 665.1355 or 1356

Cassandra Zimmer on Dec 25, 2016
12-13-2016 I don't know my client number It caught on fire and fire dept was called to put it out I lost 4 rooms of laminate flooring and 2 rooms of carpet Smoke damage throughout the whole house cellular blinds could not be cleaned. Wood ceiling damaged cabinets damaged quartz countertop...

Sears / Leaf blower

Scouter68 on Dec 18, 2016
Ordered a Christmas present, got email confirmation and date it would arrive at store. That day went to store and no item. Waited a week and still nothing. Cslled and they told me to wait 24 hiurs for an email. I never received and called again my order was mysteriously cancelled and said no...

Sears Extended Warranty / Extended warranty

rose lewis on Dec 17, 2016
Washer and dryer were replaced (after 10 years of constant repairs) under lemon law. While waiting for this to take place my warranty was about to expire again. Fearing they would use it as a reason not to go forward with the replacement, I renewed. the warranty. The new units came with a...

Sears brands llc / Kenmore elite high efficiency washer model 796.2927

Jlynnc on Dec 12, 2016
This washer was installed in September of 2011. It has been a little over five years, and it is rusting around the detergent tray. The rust is dripping into the wash water and also staining the detergent tray. After speaking to a few people at Kenmore Services, I was transferred to...

Sears / Sears kenmore series 700 washing machine

RonaldK on Dec 10, 2016
The problem stated in October of 2016 with the sensor going out. We called for a repair man under our 5 year warranty. He came out in a few weeks at the beginning of November 2016. Our washing machine was giving us an error message and the machine was not working. He told us that it wa...

Sears / Whirlpool he washer

Shan Martin on Dec 8, 2016
Bought washer in 2010. Purchased a master protection agreement. Renewed this protection agreement 7-05-2016. Service call in september 2016 ended with replacing transmission and bearings. Washer messed up again the week of october 21, 2016. First tech came out on october 28, 2016 and left...

Sears / Unethical behavior

8foru on Dec 8, 2016
I ordered 2 pairs of pants on 11/28/16, and was told that they would be delivered on or before 12/07/16, that night I tried to find out why I hadn't received them, and was told that they were in route and that they would be here on the 12/08/16, no time could be guaranteed, well here...

Sears / Refrigerator

Rob Austin on Nov 25, 2016
Hi, our Kenmore fridge stopped working after 15 years of great service on 10/30/2016. So we decided to go to Sears and order another one - thinking we'd get the same great service. Well, nothing could be father than the truth. We went to the local sears in Yonkers, NY and ordered the fridge...

Sears / Electric fireplace

jimbond on Nov 23, 2016
11/22 at 7:30pm i visited the sears at south park in strongsville ohio. I had researched an item prior to arriving at the store and according to your web site the item was there and in stock. When I asked the salesperson, Conner, how I could get this item he quickly told me that the item...

Sears / Return

Annie on Nov 14, 2016
I bought a sweater from www.sears.com and the one arrived was way too small and tiny. There was no way I could ever wear it, at least two sizes smaller than I ordered. I contacted Sears and asked for a refund, but these clowns refused to accept it back! Their rep claimed they don't accept...

Sears Holding Corporation / Auto service

Lainey2010 on Nov 3, 2016
If you have a complaint regarding the services you received/are alleging that the sears/kmart auto center overcharged you for services, products or performed services that damaged your car, please note the following contact info for sears hq and their claims management company, sedgwick...

Sears / Delivery/tracking

Anthony Rink on Oct 27, 2016
Sears have not delivered order#991483891 placed on oct 23, 2016order #991483891 (1 of 4)view details$893.29 there system states all was delivered . Anyhow 3 hours on the phone and 2x on chat line still no wiser. Support is in the philippines - they told me it has to be in my house the...

Sears Customer Service / Appliance Servicing / Overcharge, poor service, lack of satisfaction

thunderbasin on Oct 25, 2016
Service # 40919612. Service dates 09-03-16/09-15-16/09-23-16/10-25-16. Customer Solutions telephone call 10-25-16 Three separate times a tech came out to look at a washer and replace a door hinge. It took two techs to agree that the hinge needed replaced, and the second argued the door and...

Sears / Military discount inconsistency

arkn8v on Oct 17, 2016
Sears has established a pattern with providing me (and I’m sure other Veterans, as well) with conflicting, incorrect information regarding Military Veterans receiving a 20% discount for tool purchases placed online at Sears.com and I am absolutely sick of it! Further more, I have proof of...

Sears Home Services / Home improvement/siding job.

keeyu on Oct 16, 2016
In March 2016 while I was shopping at sears store in Houston, Texas, one employee approached me and asked me that I am interested to do home improvement with sears. They offered to do the siding job. Next week one of the sales associate came to my house, took the measurements and gave me a...

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