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petco.com Consumer Complaints & Reviews

Petco - Terrible company!

Posted:    john marraffa
Complaint Rating:  67 % with 3 votes
I have placed numerous orders through petco over the years. I average $100/month online and at the store. I then sent an order to my sister in Colorado. I placed another order for myself and later found out it was sent to my sister. i couldn't figure out why. I paid to have it shipped from...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Pets & Animals

Petco - They are non professional

Posted:    Valerie
Complaint Rating:  0 % with 1 votes
Took our Cocker spaniel to be groomed at Petco in Mid Rivers, Missouri. Ticket said 11 bucks for the shave and 40 for the cocker cut and brush. WHAT BRUSH. The dog was shaved down to the skin on her entire body. They obviously had no clue as to what a cocker cut was. Her legs were shaved down...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Petco - Shipping issues

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I have placed numerous orders through petco over the years. I average $100/month online and at the store. I then sent an order to my sister in Colorado. I placed another order for myself and later found out it was sent to my sister. i couldn't figure out why. I paid to have it shipped from...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Products & Services

Petco - Fraud and cheating

Posted:    Valerie
Complaint Rating:  100 % with 3 votes
Today I went to the grand opening of our new PETCO and after gather all the products and standing in the long line... one of their reps told me I need to become a member... if I did not then I would not get any discounts... what discounts the prices were high... I started to fill it out and...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Petco - my puppy got 1/3 her nipple cut off during a standard groom

Posted:    Celeste T.
Complaint Rating:  100 % with 4 votes
Dear Petco,

RE: Complaint - Falkor (Groomed 07/09/09 at Pasadena, CA Petco)

I went into your Petco today, the same one where I adopted/rescued my puppy Falkor. I called in a couple of times and spoke to one of your groomers Paula, who told me of this special deal...
Complaint comments Comments Complaint country United States, California, Pasadena Complaint category Pets & Animals

Petco Salmon Oil - misleading label

Posted:    magggs
Complaint Rating:  0 % with 0 votes
Petco offers salmon oil under its private label. The label declares the the product is made from WILD ICELANDIC SALMON.

The problem is that there is no Wild Icelandic Salmon harvests! The company has acknowleged that the product is not made from Wild salmon but has not withdrawn...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Dog Food - Coupon Code

Posted:    Petco Hater
Complaint Rating:  100 % with 1 votes
I have placed an order online at petco.com. I used their coupon code: "affreg", which should apply free shipping to the order. Their website ACCEPTED the code and told me it will be applied at the END. It did NOT tell me that the item I ordered was on exclusion list! I truested their...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Petco - Awful company

Posted:    Vallys
Complaint Rating:  75 % with 4 votes
I bought a 2 month old female rat on 12/16/09 with a 15 day guarantee. Her name was Alice by the time we got home, and she was very sweet. I fell in love with my precious new baby instantly. The night we got her home, she perched on my shoulder, peeking her head out through my hair just to check...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Petco - They did groom her correctly 2 years ago

Posted:    Razverole
Complaint Rating:  100 % with 1 votes
My poor keeshond was matted and needed grooming - I told the Delafield WI groomer that I knew she was matted and would need additional brushing and that I would be happy to pay for this when I dropped the dog off at 10 am. They called about 3 and said I could pick her up at 5! They shaved her...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Petco Corporate - Petco product

Posted:    Petco
Complaint Rating:  81 % with 16 votes
My name is Regina Sikaffy. Puppy name is Frida

I bought a product from Petco to help prevent my puppy from going on carpet on stairs. It was non-toxic or so it said. It was odor and stain remover. She became very very ill. Had toxic reaction to product. That was on 2/5/10. Rushed...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Pets & Animals

Petco - The service was insulting

Posted:    Hideman
Complaint Rating:  0 % with 0 votes
I bought a 2 month old female rat on 12/16/09 with a 15 day guarantee. Her name was Alice by the time we got home, and she was very sweet. I fell in love with my precious new baby instantly. The night we got her home, she perched on my shoulder, peeking her head out through my hair just to check...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Petco - Petco Injured Dog, Required Surgery

Posted:    Petco Inured
Complaint Rating:  87 % with 15 votes
Unbelievable story. Our beloved 18 month old pure bred Australian Sheppard was brought into Petco for grooming by my wife. When my wife went to pick up our dog, her eye looked was red and swollen. By the time she got home, the eye was completely closed. She returned to the store to ask what...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Pets & Animals

Petco - Avoid them like a plague

Posted:    Letsac
Complaint Rating:  80 % with 5 votes
Took my pug to get her nails and bath done at petco in Auburn, NY. I will never bring her back there again. The first time she went there they did an excellent job with her, she did not fight to have her nails done at all. The girl double harnessed her to the table and she was as quite as could...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Petco - I am very disappointed and will not shop there again

Posted:    Grinsove
Complaint Rating:  100 % with 2 votes
Good luck with customer service if you have a problem with a Petco product ordered online. Guess where customer service is located? YES, the PHILLIPINES! it is so ridiculous to try to get through the language barrier, let alone the date/time difference. I have very disappointed and will not...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Petco - Rude Employee & Managers

Posted: 2011-05-23 by    omega529
Complaint Rating:  0 % with 0 votes
I have spent thousands of dollars at 2 petcos in the new orleans area. A few months ago I was buying some fish food and an girl by the name of sarah confronted me and said I was stealing. She called the police, I was searched and sent to jail. The funny thing is I did not steal, and the officer...
Complaint comments Comments Complaint country United States, Louisiana, Metairie Complaint category Pets & Animals

Bearded Dragon - Selling Sick Animals

Posted: 2012-04-30 by    Nicole Petrik
Complaint Rating:  100 % with 1 votes
I purchased a baby bearded dragon on Friday 4/27/12 and it died on 4/30/12. I wish I would have listened to my instincts telling me this doesn't seem right but unfortunately I didn't. I hope anyone who reads this heeds my warning and stays far away from purchasing a pet from Petco....
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Pets & Animals

Petco.com - company shipping and return policy

Posted: 2012-06-22 by    EL007
Complaint Rating:  0 % with 0 votes
I made an order for dog food with petco.com. Free shipping was marked on the website. Not until I printed out the order #- was shown super saver shipping- 5-7 business days!!! TOTALLY UNACCEPTABLE!! WE are dealing with dog food-my dog is starving and cannot wait at least a week. I called petco.com...
Complaint comments Comments Complaint country United States Complaint category Other

Petco.com - Not buying a pet or going to petco again

Posted: 2012-06-27 by    Jiller
Complaint Rating:  0 % with 0 votes
Wouldn't let us exchange bad fish we purchased even though their policy guaranteed it. Not buying a pet or going to petco again!...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Petco.com - Very disappointed all around and will not use petco in the future

Posted: 2012-12-25 by    Umake
Complaint Rating:  100 % with 1 votes
Terrible experience. Tried to shop Black Friday sales on petco.com, and site was slow. Could not check out. Finally was able to check out and my item was out of stock. Selected to be emailed when item available. Received email on my phone that the item was back in stock and immediately ordered,...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Petco Grooming - Injured my dog

Posted: 2014-11-02 by    BBGibbs
Complaint Rating:  0 % with 0 votes
On Saturday November 1, 2014 I brought my miniature dachshund Dax to be groomed. I dropped of an energetic happy full of life dog to be groomed. When I pick him up he appeared to be a bit timid which was very unlike him. When he sees us he is normally very excited and jumping. I thought maybe...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

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