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My Lincoln Mark VIII was having a electical problem that caused the car not to start. It was not getting a spark to the plugs. After trying to start most of the day, had a PepBoys Tow Truck pick it up and take it to PepBoys repair shop. Shortly after it arrived there the Service Manager called...

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On Friday 1/18/08, An ATV was purchased cash from PEP BOYS. It was brought in from their warehouse in Pa. The Store personnel finished the assembly and prep. I was shown how to start it etc. It was started by the store personnel and I heard it run. It was loaded onto the transport vehicle for...

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I went to Pep Boys to have my brakes and my belts checked. I sat while a "mechanic" took of my wheels (he has on his earphones -how was he going to listen for the noise that I had reported?). He took off my left brake pad and said nothing. He went to work on another car! I sat there...

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Pepboys replaced 4 new tires and in the process broke off 2 tire pressure sensor valves. Instead of telling me, they replaced them with regular rubber ones. Obviously the light came on. I took it back and said it must be a computer problem with the truck. I took it to Toyota who diagnosed it...

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I have been buying tires from pep boys since 1968.I own 4cars and 4 suvs. When I went in to buy tires for my suv I was told that I had to buy the road hazard warranty (a new policy of pep boys). If you check your records I have only brought back one tire because of a defect in 40 years. I went...

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Let me start by saying I have been a loyal customer for a very long time. My father and I have been going to your store for many years now. I have spent more of my hard earned money with your company than I can count. With that being said I have never written an email to a company to tell them...

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On 4/14/08 at Dayton/Trotwood Ohio location I went to Pep Boys because my windshield wipers would not work and rats had gotten under my car hood. The rats had not eaten the wires that caused the problem but Bob, the manager without looking began to tell me that rats or mice ate the wiring and...

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I purchased an oil change (with the assumption that I would get a $10 rebate). When I sent in the rebate with the sales receipt they wrote back and said they didn't get my sales receipt. The rebate form said to make a copy of the rebate form, which I did - but not the receipt - but the...

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F150 towed to Pepboys store 697 in Albuquerque, NM because entire right front brake was destroyed.

First thing Asst Mgr Abel Nevarez asked what is wrong! "Give me some parts so I can enter the order." After order entered mechanic went and put down all needed parts. I...

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I am not pleased with the service I have a Pep Boys. I find them to be rude and unhelpful to customers. While I was in line to have them fix a problem I already paid for them to fix, I heard one of them tell a little old lady that they do not have the record of installing her battery. He told...

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When Dorothy Colbert hired me on July 27, 2007 in the Lakeland store, she said that I be 30-34 hours of week, if that was okay, and I said it was fine because I could work myself up. I been putting hours in the store, as you could look at my account when I clock in, I have over thousand hours...

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I brought my px250 on 12/12/07 the first ride I had on it the lights came off, the next ride my turning lights stop working the right side then the left side. Three weeks later the bike stop run. I am not pleased with your bike. I call baja for help and all the people they had me call do not...

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Had my car towed to Pepboys to have oil filter removed and to have them change the oil. I had already drained all of the oil from the car which is why I had it towed. I could not get the oil filter off, because it was seized on. I told the desk clerk to tell whoever, not to start the car because...

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I have worked at Pep Boys now for 5 years, in 3 different Pep Boys stores in 2 different states. They are all the same. Customer service (aside from myself, of course) is just horrible. It's a joke. They do NOT care about their customers. The service department is even more of a joke, really....

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April 26th: I woke up to take my truck to Pep Boys so they could see what the problem was with my truck over heating. I went outside and looked under the truck to see if any fluid may have leaked from the truck to give me some indication to whether or not there was a problem. Upon inspection...

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Failure to deliver services on payment. Vehicle was delivered to Pep Boys Shop on 17 May 2008 via tow. Tower (Mike, not sure of name) was informed vehicle running hot as well as not currently starting, hence the tow. Called to check status of vehicle on Sunday 18May08, shop informed that will...

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4 years ago car broke down in Upland, Ca. Had it towed to Pep Boys there. Starter was bad and they installed lifetime warranty starter, took less than 1 hr. Yesterday starter went out again (4 yrs. later) had car brought down to Pep Boys in Redlands, Ca. They honored the warranty but I had to...

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Pay us now or pay someone else later should be their motto.

I went to Pep Boys to have two tires repaired on my leased SUV. One had a nail and the other a slow leak.

They repaired one and couldn't find the leak in the other. They recommended replacing all four...

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This spring my wife and I planned a visit to Arizona. She took her 2000 Saab (70k mileage/well maintained) in for a safety check, advising that we would put on 1500+ desert miles. Two employees signed off A OK. The main radiator hose turned out to be old. The hose blew, car overheated, blown...

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Pep boys fired one of their best manager on June 3 2008 who work at the forest park location// I will never shop their again and advise every one else to do the same, he was of the most helpful and honest manager they had he tried to solve every one problem, he was a good leader, if any one...