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net10.com Consumer Complaints & Reviews

Net10 Wireless / Cell phone monthly plan getting what you pay for not a lie.

guitarevil on Oct 9, 2016
Been customer 6 years and .they have nerve resolved any problems they always Say sorry we can't help you .worse cell phone service .I got new plan this week and my high speed data never worked and the say when I call they say I reached my high speed data limit .I tell them I never had it...

Net 10 Wireless Prepaid Phone / Net 10 prepaid card

Redbird1951 on Sep 12, 2016
Bought a 25.00 prepaid card on 9/11/16 at Walgreens, 9/12/16 early afternoon went online to my account to activate the phone minutes as it ran out about a week ago. Upon this process, it had said that this card is not compatible with this phone card, which brought me to the realization...

Net10 Wireless / Defective Phone! NO DATA! Returned, No Replacement Came!

Godzilla Ate Mars on Mar 8, 2016
I upgraded my phone after a satisfactory experience with Net10. I continued to pay for my old phone (pay per month) so I could retain and transfer my phone number, as they directed me to do. I received my new phone but they did not transfer the number. This is a 20-year old number that I...

Net10 Wireless / Customer service... Worst androids ever !

I called Thursday about my daughter's phone . It had gotten a little damp last Saturday. I put it in rice for 48 hours . The screen is gone. I was told on Thursday that my daughter would have a replacement phone by Monday or Tuesday ... Basically 2 working days. Today I get an empty FedEx...

Net 10 Wireless / No Service

georgiasimon on Oct 16, 2013
Before buying my new phone I called Net1o to see what i needed to do. They told me they would send me a sim card and I was to buy a Net10 add airtime card, then call them back. Once I had everything needed I called them back, they switched my number from straighttalk and said it may take 2...

NET10 / Thank you

Dough123 on May 23, 2012
I too have had many issues with my phone, but I found this email address to the company and they fixed my problem right away. Some problems may require a little more time to fix but the people at this address are very good. Try it. The email address is NT.CorpResolutionTeam@net10.com. Also give them your name and account cell phone or serial number.

NET10 / cell phone

Katy H on Dec 31, 2011
I'm a Best Buy Mobile wireless consultant, and indirect agent for all cell phone companies including net10, I have never had as many problems with a company before. Long hold times from 10 min to an hour, barely English speaking operators and supervisors. There escape route is to send...

Net10.com / The company is cultivating a multi-million dollar scam

Roone on Sep 2, 2011
Their product/service is sold at Walmart. You buy phone with 60 days of service & 200 airtime minutes that are supposed to carry over. The phone was a piece of crap, it kept falling apart in my hands. Back cover would not snap into place, continually fell off and the battery kept falling...

NET10 / unauthorized charge

When making an online purchase for airtime at net10.com, I received a message stating there was a service error and directing me to call net10 customer support. This message was received after I had entered in all of my billing information. I called net10 and made sure to inform them...

NET 10 / Phone disconnected

I purchased $30 of minutes from a Net 10 representative and was given 300 minutes for 2 months. My credit card bill showed 3 separate $30 charges. I called the credit card company and they resolved the compliant and removed 2 of the $30 charges. Next thing my phone is inactive and I called...

NET 10 / steals the minutes

I bought my granddaughters cell phones from net 10, when I went to put 200 minutes each on them on got the minutes and the other didn't the one phone that didn't get the minutes I was told that they went on another phone, then I was told that they replaced the minutes and put...

NET 10 / customer service

This company I have spent hours on the phone with. I had a T-mobile phone and wanted the phone number transferred to the net10 that I just purchased. I was given a case number and to keep checking for a message that this was done. I checked a couple of days and then called to find out the...

NET10 / Worst Customer Service - Avoid NET10

When you go to the Net10 website, their advertising slogan says “No Bill’s, No Contracts, No EVIL”. Here is why I think they are absolute hypocrites in regards to the No EVIL slogan... I purchased a basic Net10 phone so I could keep my old phone number since I recently...

Net 10 Wireless Prepaid Phone / False Advertising

I am a South African and recently wanted to keep in contact with my family. Because I am only here for 6 months there is no use to get a contract phone, so the alternative is pre paid. In a supermarket I purchased a phone listed and branded as a Net 10 Wireless phone. As any consumer would, I...

NET10 / Scam and cheating

Stay away from Net10 phones! Company boasts 5 cent text messages, however, they are actually charging 50 cents per text message! Any time that you contact customer service, they insist that 0.50 is 5 cents when in actuality it is 50 cents! Am continually told that "Corporate" would call me...

Net10 Wireless / Scam and cheating

Bought a 60 minute air time card at a local Radio Shack last Sunday, 10/19/2008 as prepaid wireless service was expiring on 10/24/2008. Clerk at Radio Shack added the minutes and phone display said service was good until 2/19/2009. On Wednesday, I got a text message that service wa...

NET 10 / Lost minutes I paid for

I ordered 2 phones on-line, paid for them to be overnighted. We get the phones and there are no SIM cards. We call Net 10 amd are told that it would take 3-7 days for us to get the SIM cards. A waste of the 10.00 that I paid to have the phones overnighted. Next I get one phone activated...

NET10 / Bad service

False advertising / Outragious cost for ringtones, graphics, etc. due to difficulties. Details: Spent $65.00 for Net10 phone ------------------------------------- Includes 300 Minutes and 60 Days of Service upon activation Single Rate for every call -10¢ a minute alway...

NET10 / Cheating customers

Company used to provide 6 months service when you added minutes from any type card. Without notifying their customers they changed it to 1 month for every 100 minutes added. They don't tell you this so be aware they are ripping you off.

NET10 / Beware of Net10!

I bought a Net10 prepaid phone costing $79.87 and a $30, nonrefundable prepaid minutes card so that my family could get in touch with me when I'm not home. I activated the service online but found that even though I was asked my zip code and typed the correct code, I was given a long...

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