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net10.com Consumer Complaints & Reviews

Net10 Cell Phone - Problems with adding airtime online!

Posted:    Winston Belisle
Complaint Rating:  50 % with 4 votes
I've had problems changing the "My Account" information for some time now. I had suggested that they add an option of being able to add 150 minutes only. They did for awhile, but now they don't have the options. Now, when you go to the site, it says you can add 50, 100 or...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Telecommunications

Net10 - Beware of Net10!

Posted:    Valerie
Complaint Rating:  67 % with 6 votes
I bought a Net10 prepaid phone costing $79.87 and a $30, nonrefundable prepaid minutes card so that my family could get in touch with me when I'm not home. I activated the service online but found that even though I was asked my zip code and typed the correct code, I was given a long distance...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Net10 - Cheating customers

Posted:    LGbassett
Complaint Rating:  100 % with 1 votes
Company used to provide 6 months service when you added minutes from any type card. Without notifying their customers they changed it to 1 month for every 100 minutes added.
They don't tell you this so be aware they are ripping you off....
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Telecommunications

Mobile phone - Tech Support

Posted:    gig1127
Complaint Rating:  0 % with 0 votes
Other Portability
Brief description of issue:
I spent over 4 hours on the phone with tech support trying to transfer my phone number. I was offered 50 free minutes as compensation for my time and was not given a ticket number because supposedly the system was down. I was told...
Complaint comments Comments Complaint country United States, Texas Complaint category Airlines

Net10 - Bad service

Posted:    Valerie
Complaint Rating:  100 % with 3 votes
False advertising / Outragious cost for ringtones, graphics, etc. due to difficulties.

Details: Spent $65.00 for Net10 phone

-------------------------------------

Includes 300 Minutes and 60 Days of Service upon activation

Single Rate...
Complaint comments Comments Complaint country United States Complaint category Products & Services

NET 10 - Lost minutes I paid for

Posted:    Donna
Complaint Rating:  100 % with 2 votes
I ordered 2 phones on-line, paid for them to be overnighted. We get the phones and there are no SIM cards. We call Net 10 amd are told that it would take 3-7 days for us to get the SIM cards. A waste of the 10.00 that I paid to have the phones overnighted. Next I get one phone activated and...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Net10 - getting my money back

Posted:    sissy
Complaint Rating:  0 % with 0 votes
I ordered a net10 phone to be sent to another state.They convinced
me that it still go to a P.O Box.But that was not true.I retrieved
the package and had it sent back to the warehouse.I then talked to them on the phone about getting my money credited back to my acct they said...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Mobile & Cell Phones

NET10 Wireless - Scam and cheating

Posted:    Valerie
Complaint Rating:  80 % with 5 votes
Bought a 60 minute air time card at a local Radio Shack last Sunday, 10/19/2008 as prepaid wireless service was expiring on 10/24/2008. Clerk at Radio Shack added the minutes and phone display said service was good until 2/19/2009. On Wednesday, I got a text message that service was expired....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Net10 - Scam and cheating

Posted:    Ashley
Complaint Rating:  0 % with 0 votes
Stay away from Net10 phones! Company boasts 5 cent text messages, however, they are actually charging 50 cents per text message! Any time that you contact customer service, they insist that 0.50 is 5 cents when in actuality it is 50 cents! Am continually told that "Corporate" would...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Mobile Charges

Net 10 Wireless prepaid phone - False Advertising

Posted:    Ronny Ferreira
Complaint Rating:  100 % with 2 votes
I am a South African and recently wanted to keep in contact with my family. Because I am only here for 6 months there is no use to get a contract phone, so the alternative is pre paid.

In a supermarket I purchased a phone listed and branded as a Net 10 Wireless phone. As any consumer...
Complaint comments Comments Complaint country United States, Florida, Vero Beach Complaint category Mobile & Cell Phones

Net10 - Worst Customer Service - Avoid NET10

Posted:    Bill32216
Complaint Rating:  89 % with 9 votes
When you go to the Net10 website, their advertising slogan says “No Bill’s, No Contracts, No EVIL”. Here is why I think they are absolute hypocrites in regards to the No EVIL slogan...

I purchased a basic Net10 phone so I could keep my old phone number since...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Mobile & Cell Phones

Net10 - charged for nothing

Posted:    Edward m
Complaint Rating:  100 % with 1 votes
Been trying to activate new phone for 3hrs, no luck, they charged me though.Call themselves tracfone on the phone and sell net10 phones.I'm disabled and low income i can't afford to be ripped off like this.My phone is important for emergencies....
Complaint comments Comments Complaint country United States Complaint category Online Scams

NET 10 - customer service

Posted:    BAW-Robert
Complaint Rating:  80 % with 5 votes
This company I have spent hours on the phone with. I had a T-mobile phone and wanted the phone number transferred to the net10 that I just purchased. I was given a case number and to keep checking for a message that this was done. I checked a couple of days and then called to find out the progress....
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Mobile/Cellular Service Providers

NET 10 - steals the minutes

Posted:    cassandra bryant
Complaint Rating:  0 % with 0 votes
I bought my granddaughters cell phones from net 10, when I went to put 200 minutes each on them on got the minutes and the other didn't the one phone that didn't get the minutes I was told that they went on another phone, then I was told that they replaced the minutes and put them...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

NET 10 - Phone disconnected

Posted:    Net 10 User So Cal
Complaint Rating:  0 % with 1 votes
I purchased $30 of minutes from a Net 10 representative and was given 300 minutes for 2 months. My credit card bill showed 3 separate $30 charges. I called the credit card company and they resolved the compliant and removed 2 of the $30 charges. Next thing my phone is inactive and I called Net...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Net10 - unauthorized charge

Posted:    wikkedskye
Complaint Rating:  100 % with 2 votes
When making an online purchase for airtime at net10.com, I received a message stating there was a service error and directing me to call net10 customer support. This message was received after I had entered in all of my billing information. I called net10 and made sure to inform them clearly...
Complaint comments Comments Complaint country United States, Montana Complaint category Mobile/Cellular Service Providers

Net10 - $50 unlimited

Posted: 2011-08-20 by    Faith49
Complaint Rating:  0 % with 0 votes
Net10 needs to changed their $50.00 unlimited web, texts, mms, talk into 90 days.because there is no way people can waste all 50, 000 minutes in 30 days.Not fair to loose all that unused minutes after spending 50 bucks for nothing.Some of us needed this phone for doctors and emergency.I have...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Net10.com - The company is cultivating a multi-million dollar scam

Posted: 2011-09-02 by    Roone
Complaint Rating:  0 % with 0 votes
Their product/service is sold at Walmart. You buy phone with 60 days of service & 200 airtime minutes that are supposed to carry over. The phone was a piece of crap, it kept falling apart in my hands. Back cover would not snap into place, continually fell off and the battery kept falling out....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Net10 - cell phone

Posted: 2011-12-31 by    Katy H
Complaint Rating:  100 % with 1 votes
I'm a Best Buy Mobile wireless consultant, and indirect agent for all cell phone companies including net10, I have never had as many problems with a company before. Long hold times from 10 min to an hour, barely English speaking operators and supervisors. There escape route is to send everyone...
Complaint comments Comments Complaint country United States, Louisiana, Slidell Complaint category Unauthorized Mobile Charges

Net10 - Thank you

Posted: 2012-05-23 by    Dough123
Complaint Rating:  0 % with 0 votes
I too have had many issues with my phone, but I found this email address to the company and they fixed my problem right away. Some problems may require a little more time to fix but the people at this address are very good. Try it. The email address is NT.CorpResolutionTeam@net10.com. Also give...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Mobile & Cell Phones

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