net10.com Consumer Complaints & Reviews
Godzilla Ate Mars on 2016-03-08
I upgraded my phone after a satisfactory experience with Net10. I continued to pay for my old phone (pay per month) so I could retain and transfer my phone number, as they directed me to do. I received my new phone but they did not transfer the number. This is a 20-year old number that I...
Lied to & treated horribly on 2016-01-30
I called Thursday about my daughter's phone . It had gotten a little damp last Saturday. I put it in rice for 48 hours . The screen is gone. I was told on Thursday that my daughter would have a replacement phone by Monday or Tuesday ... Basically 2 working days. Today I get an empty FedEx...
georgiasimon on 2013-10-16
Before buying my new phone I called Net1o to see what i needed to do. They told me they would send me a sim card and I was to buy a Net10 add airtime card, then call them back. Once I had everything needed I called them back, they switched my number from straighttalk and said it may take 2...
Dough123 on 2012-05-23
I too have had many issues with my phone, but I found this email address to the company and they fixed my problem right away. Some problems may require a little more time to fix but the people at this address are very good. Try it. The email address is NT.CorpResolutionTeam@net10.com. Also give them your name and account cell phone or serial number.
Katy H on 2011-12-31
I'm a Best Buy Mobile wireless consultant, and indirect agent for all cell phone companies including net10, I have never had as many problems with a company before. Long hold times from 10 min to an hour, barely English speaking operators and supervisors. There escape route is to send...
Roone on 2011-09-02
Their product/service is sold at Walmart. You buy phone with 60 days of service & 200 airtime minutes that are supposed to carry over. The phone was a piece of crap, it kept falling apart in my hands. Back cover would not snap into place, continually fell off and the battery kept falling...
Faith49 on 2011-08-20
Net10 needs to changed their $50.00 unlimited web, texts, mms, talk into 90 days.because there is no way people can waste all 50, 000 minutes in 30 days.Not fair to loose all that unused minutes after spending 50 bucks for nothing.Some of us needed this phone for doctors and emergency.I...
When making an online purchase for airtime at net10.com, I received a message stating there was a service error and directing me to call net10 customer support. This message was received after I had entered in all of my billing information. I called net10 and made sure to inform them...
I purchased $30 of minutes from a Net 10 representative and was given 300 minutes for 2 months. My credit card bill showed 3 separate $30 charges. I called the credit card company and they resolved the compliant and removed 2 of the $30 charges. Next thing my phone is inactive and I called...
I bought my granddaughters cell phones from net 10, when I went to put 200 minutes each on them on got the minutes and the other didn't the one phone that didn't get the minutes I was told that they went on another phone, then I was told that they replaced the minutes and put...
This company I have spent hours on the phone with. I had a T-mobile phone and wanted the phone number transferred to the net10 that I just purchased. I was given a case number and to keep checking for a message that this was done. I checked a couple of days and then called to find out the...
When you go to the Net10 website, their advertising slogan says “No Bill’s, No Contracts, No EVIL”. Here is why I think they are absolute hypocrites in regards to the No EVIL slogan... I purchased a basic Net10 phone so I could keep my old phone number since I recently...
I am a South African and recently wanted to keep in contact with my family. Because I am only here for 6 months there is no use to get a contract phone, so the alternative is pre paid. In a supermarket I purchased a phone listed and branded as a Net 10 Wireless phone. As any consumer would, I...
Stay away from Net10 phones! Company boasts 5 cent text messages, however, they are actually charging 50 cents per text message! Any time that you contact customer service, they insist that 0.50 is 5 cents when in actuality it is 50 cents! Am continually told that "Corporate" would call me...
Bought a 60 minute air time card at a local Radio Shack last Sunday, 10/19/2008 as prepaid wireless service was expiring on 10/24/2008. Clerk at Radio Shack added the minutes and phone display said service was good until 2/19/2009. On Wednesday, I got a text message that service wa...
I ordered a net10 phone to be sent to another state.They convinced me that it still go to a P.O Box.But that was not true.I retrieved the package and had it sent back to the warehouse.I then talked to them on the phone about getting my money credited back to my acct they said 10...
I ordered 2 phones on-line, paid for them to be overnighted. We get the phones and there are no SIM cards. We call Net 10 amd are told that it would take 3-7 days for us to get the SIM cards. A waste of the 10.00 that I paid to have the phones overnighted. Next I get one phone activated...
False advertising / Outragious cost for ringtones, graphics, etc. due to difficulties. Details: Spent $65.00 for Net10 phone ------------------------------------- Includes 300 Minutes and 60 Days of Service upon activation Single Rate for every call -10Â¢ a minute alway...
Other Portability Brief description of issue: I spent over 4 hours on the phone with tech support trying to transfer my phone number. I was offered 50 free minutes as compensation for my time and was not given a ticket number because supposedly the system was down. I was told to call back...