Complaint Rating:

I have booked Norwegian Jewel from February 15th to 24th, 2008 by web (reservation nr. 1501321), and I've book shore excursions too (confirmation ID 14491397).

In the confirmation, my son's (aged 16) excursions price were less than my husband and I. Once aboard, when...

Complaint Rating:

Ms. Montross,

I am in receipt of a letter of apology and assurance that you sent to my wife and me in regard to our recent correspondence with NCL.

As I had originally mentioned in our letter, our experience was horrible and because of this or honeymoon was very...

Complaint Rating:

Arrived at approx 2 pm Feb. 3rd 2008 the check in was fine, went to dinner at the palace at 6 pm My wife, and I both had steak, they would be a cheap come on dinner for 4.99 at home. They were tough, and tasteless. The next morning we ate at the crossings. We both had eggs, hash browns, I had...

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I just returned from a 3 day cruise to the Bahamas on board the Norwegian Cruise Line's Sky ship.
The vacation was a nightmare from the time we got on board.
1. The rooms were not ready when we checked in (at 2pm with the ship sailing out at 5:00pm)
2. The staff discriminated...

Complaint Rating:

Norwegian Cruise Line in their brochures in the state rooms says... if we leave anything on board it will be shipped to us at our expense... my experience is that it was all stolen.. gifts for three children and three grandchildren left behind in my stateroom was never found ... staffing problems...