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They were a good company 30 years ago, but certainly NOT now. Their personnel now are rude and hateful when you call asking about your account.

After all the usual, "making sure you're the right person", they have cut me off, re-routed me to another person, and...

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I received several phone calls on my cell phone today and yesterday from employees of Navy Federal Credit Union in reference to a credit application. Each time, I stated that they have the wrong number and that I would like them to remove my number from their system and do not want them to call...

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I have my account closed by NFCU when learned I filed a bankruptcy against them. My account is where my paycheck goes twice in a month and I need that account to pay my bill, buy food for my wife and two daughters, withdraw cash from ATM's and to pay some other expenses. Now that my account...

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Dear Fellow Credit Union Consumers:

NFCU recently assessed me a late-payment penalty-fee finance charge of $33.13 on my account because NFCU claims that I was late in my November payment. Unfortunately, I never received the November statement from NFCU, and was unaware that I...

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I am not sure how to start this complaint letter with Navy Federal Credit Union. The reason is there are so many issues, lies, and crappy customer service. I will give a brief run down on what has been going on.



Mortgage:

I applied and received...

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I recently filled out an online application for a mortgage with Navy Federal. My wife and I had spent weeks looking for the perfect house. When we found one that she loved and was in our price range (did I mention I was already pre-qualified for $176, 000), I submitted the application. I was...

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Navy Federal paid some checks my son had inadvertently bounced just before he lost his job, and as expected, charged a $25 fee. Instead of letting him make payment arrangements to bring his account back into good standing, though, they continued to run the checks through their system (less than...

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Navy Federal has gone from a "member-first" philosophy to a "cover-our-ass" paradigm in the past few years.

My problems started when they changed their policy on their ShareDraft Visa card. It used to be that the account would be debited from the account when...