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nationstarmtg.com Consumer Complaints & Reviews

Nationstar Mortgage - Deceptive loan practices and unresponsive customer service

Posted:    Valerie
Complaint Rating:  100 % with 11 votes
Two weeks ago we tried to pay off a home loan we had with Nationstar Mortgage who had evidently bought the original loan from Centrex. After receiving a call that we were overdue, I spoke with several different service representatives all of whom told me that they had not received the check....

Nationstar Mortgage Company - mortgage

Posted:    Jodie
Complaint Rating:  100 % with 25 votes
This company is the biggest pain in the butt I have ever dealt with. They hound me every month for their money since the day I signed for the loan a couple of years ago. I have paid my mortgage every month - more than I owe them, but the minute it goes over the due date, whether it is in the...

Nationstar Mortgage - modification loans

Posted:    badtime
Complaint Rating:  94 % with 18 votes
Beware bad cpmpany offers high modification loans such as 11.90 inerest rate and our payment went from 1, 500.00 to 2990.00. Nationstar is part of the Hope program sponser by the bailout for the federal goverment and our ripping people off instead because the goverment is not over seeing this...

Nationstar Mortgage - Terrible everything

Posted:    Elly
Complaint Rating:  86 % with 36 votes
Nationstar mortgage purchased my home loan in August 2008. They have yet to properly account for my payments. I have submitted a complaint to my State Attorney General.

I believe that Nationstar is committing fraud on a large scale basis. The fact that this website exists is evidence...

NationStar - Terrible company

Posted:    July
Complaint Rating:  100 % with 4 votes
I did not go to nationstar voluntarily. My mortgage company sold our loan. Our original mortgage company was GMAC we were trying to work out a loan refi with them because of multiple changes in our life ranging form job loss illness and death in our family. We had been late on multiple occasions....

Nationstar Mortgage - Incompetence

Posted: 2011-03-31 by    nationstarsucks
Complaint Rating:  100 % with 7 votes
This company is horrible. They recently assumed my mortgage from a real bank. The mortgage has never been late, not even a day. It has come out electronically for years on the same day, right on time, never bouncing, never rejected, etc. Yet Nationstar subjected me to a barrage of personal and...

Nationstar Mortgage - Awful company

Posted:    Felix
Complaint Rating:  100 % with 1 votes
Nationstar Mortgage is calling me at work and asking if I want to schedule my monthly payment in advance. It is only October and they want me to pay for November. The Customer Service rep then advised me that she was attempting to collect a debt and I stopped her and said no you are not you...


Posted:    DON THOMAS
Complaint Rating:  90 % with 10 votes
Good Morning Russell,
I am not happy with the service that I have received from you or your company at all. I have left repeated messages on your voice mail, and have talked with your company several times regarding this matter of being charged your property insurance rate. Your company...

Nationstar Mortgage - Fraud!

Posted:    nkwshorty
Complaint Rating:  100 % with 6 votes
After reading all of the other complaints, I can assure you that you are not alone! The more complaints that I read posted by other people, the higher my blood pressure went! My loan was was also bought out by Nationstar which is the only reason I am a customer. I have lender paid insurance...

Nationstar Mortgage - Force Place Insurance

Posted:    TexasDon
Complaint Rating:  100 % with 8 votes
This month (January) I went online to make my house payment as we always do. To my surprise, they had added over $500 per month to my house payment, and I could not make my payment without paying that as well. It took me 9 days of being on the phone for a minimum of 4 hour per day to even find...

NationStar - Payment administration not in order

Posted:    BartO
Complaint Rating:  0 % with 0 votes
Nationstar took over our mortgage from Flagstar Bank. Apparently, they did not receive full records from Flagstar and concluded that I did not have homeowners insurance. They automatically instated a ridiculously expensive insurance and established an escrow account on my behalf to pay for it....

NationStar - 1st of many on this company

Posted:    nationstar_will_lie_cheat_2_4close_onU
Complaint Rating:  100 % with 1 votes
So glad to not be alone, yet I feel for others like us, having to work, deal with these people.
This first complaint is like many others.

Bought our home in March of 1999, we as lot of other Americans do, we refinanced. After a few more years we refinanced again, and...

Nationstar / Hamp Mod - Liars/Cheats/Crooks Hamp Not!

Posted:    nationstar_will_lie_cheat_2_4close_onU
Complaint Rating:  100 % with 2 votes
So glad to not be alone, yet I feel for others like us, having to work, deal with these people.
This first complaint is like many others.

Bought our home in March of 1999, we as lot of other Americans do, we refinanced. After a few more years we refinanced again, and the...

Nationstar Mortgage - Deed

Posted: 2011-02-13 by    Michelle
Complaint Rating:  100 % with 13 votes
My complaint is pretty much the same as everyone else's .. about the incompetency of the employees to resolve problems. I went through the trial payment program for a loss mitigation option. Like the others, I was told at first that it was to be a 6 months trial payment. I kept calling...

Nationstar Mortgage - Refuse to Honor term of my mortgage modification they purchased from citimortgage

Posted: 2011-04-14 by    Uknursecheryl
Complaint Rating:  100 % with 2 votes
After completing a Loan Modification with CitiMortage Nationstar purchased my loan. Even though I have the loan modificationn documents that were signed off by Fannie Mae and CitiMortgage, the acount resolution manager Michele states they hve decided not to HONOR the terms of the loan modification....

Nationstar Mortgage - Fees

Posted: 2011-05-05 by    Beth Parker
Complaint Rating:  100 % with 5 votes
Nationstar Mortgage is one of the biggest rip offs ever!!! If you can avoid using them, do so...AT ANY COST!!! Forget them working with the consumer to try to get on track, they freakin screw you every chance they get with every fee they can. This nation is going to hell in a handbasket, because...

Nationstar Mortgage LLC - Inaccurate Monthly Statements

Posted: 2011-08-30 by    rhnull
Complaint Rating:  0 % with 0 votes
My HELOC was transferred from Principal Bank to Nationstar Mortgage LLC in July 2011. The very first monthly statement was a joke: inaccurate number of days in cycle, inaccurate listing of APR, inaccurate mathematics to compute interest, inaccurate mathematics to compute principal balance. In...

NationStar - Grievously Delinquent/Erroneous/Extortionate Business Practices

Posted: 2011-09-03 by    insearchofanswers
Complaint Rating:  23 % with 13 votes
Grievously Delinquent/Erroneous/Extortionate Business Practices
Nationstar is failing to provide final documents for the qualifying mortgage modification. This failure continues to add to the “delinquency of the account.” The latest story from Nationstar which has been ongoing...

Nationstar Mortgage - File a complaint with BBB

Posted: 2011-09-14 by    Emily McKeon
Complaint Rating:  50 % with 4 votes
My husband and I have been having issues since our mortgage was sold to Nationstar. I'm filing a complaint with BBB and suggest everyone else does, too....

Nationstar Mortgage - Unethical Practices

Posted: 2011-10-15 by    Falcon77
Complaint Rating:  100 % with 22 votes
I am keeping a chronology of my dealings with this company, but below summarizes my experience with within the first three weeks of them acquiring my mortgage (from Flagstar Bank).

1) I have had no problems making payments with the previous two mortgage companies (GMAC and FlagStar)....


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