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nationstarmtg.com Consumer Complaints & Reviews

Nationstar Mortgage / Mortgage servicing

Da
dawn casey on May 17, 2016
Nationstar lied to me after applying for a loan medication ten times, they ultimately denied my loan mod. application stating that the "owner" bank of new York mellon did not wish to participate in doing loan mods and we have to abide by their wishes. I wrote to the "owner" bank of...

Nationstar Mortgage / Poor/Untimely handling of overpayment refund

Pk
pkpruett on Apr 6, 2016
In early March 2016 I received a refund check for late charges that were collected on a loan (#608587903) while a bankruptcy was pending and finally discharged. The discharge order was entered in 2006, ten years before the refund was issued. In addition the balance on the loan was paid off...

Nationstar Mortgage / refinance

Re
Reviewer51541 on Feb 16, 2016
Twice within a year or 2 I tried to refinance my 8&5/8% . Each time it was because they sent letters saying they wanted to refinance # 0599734035 (20918 westgreen ct. Tex. 77450), but both times decided, though lease was prove in place, rejected because I didn't satisfy their criteria of...

Nationstar Mortgage / Unlawful foreclosure

Re
Reviewer51580 on Jan 22, 2016
Nationstar has not only reneged on the terms of the acquired mortgage in terms of insurance, they have imposed extensive fees and repeated inspection charges; falsified information about my account; neglected to credit $14, 800 in payments, they claim I am in arrears for $9, 399.00, and...

Nationstar Mortgage / These guys create problems and each time says that you don’t have insurance or any other details

Re
Reviewer89315 on Dec 3, 2015
I filled the form for mortgage in the company Nationstar Mortgage. I didn’t get any details from them or the mortgage number, but this company wanted to get the payments from me. I didn’t want to ruin our deal and have sent the payment to this company. Unfortunately, the company informed me...

Nationstar Mortgage / My mortgage

Re
Reviewer47023 on Nov 5, 2015
My local bank sold my mortgage to Nationstar mortgage. What a frustrating experience! Terrible customer service, with long waiting time (20-60 minutes) with zero results or solutions. You get transferred multiple times to different people and then disconnected! They cannot apply extra...

Nationstar Mortgage / 15 year conventional fixed mortgage

Cb
CBruning on Oct 30, 2015
Nationstar and Freddie Mac have blatantly stripped me of equity and left me with a 1.4 acre, 2 bedroom property that has no comparative market value. No real estate agent in DFW or the surrounding cities will represent my home to buyers as a 3 bedroom 2.2 acre home as appraised and sold to...

Nationstar Mortgage / Foreclosure while in Loan Mod Process

Sn
snjzaii on Apr 19, 2015
I applied for a Loan Modification with Nationstar Mortgage. Each time that Nationstar sent me a "Helping You Stay In Your Home" packet with the "Making Home Affordable" documents I would fill them out and sent them back to Nationstar Mtg. 12/19/2014 I received another packet, I returned...

Nationstar Mortgage / Forcing Foreclosure due to &Payments in Good Standing& and &Credit Score too HIgh&.

Dr
Dr. JBB on Mar 28, 2015
I have been in the process for the Short Sale program since November of 2014. Nationstar assigned me a preferred agent in my area. We went through all the steps and then finally last week I received a letter dated March 3, 2015 that read: Congratulations! You are eligible for the Short Sale...

Nationstar Mortgage / Refinance Fiasco

Ga
GA-REFI-Hell on Mar 14, 2015
The worst experience ever dealing with a financial services company. My Loan Originator David Totty and Closing Coordinator Jane Speas were fine, even enjoyable, but both were embarrassed and equally frustrated with the process. My loan was delayed multiple times (5) and 4 time change...

Nationstar Mortgage / Extra fees Cannot Explain

At
atroy92 on Dec 9, 2014
My house went to foreclosure last year i got it out. Now I can not re finance because it is an upside down load.( i owe more that what it is worth). At the end of the year they tried to put the house back in foreclosure for 10 cents. Payment went up by 5 cents. I call and cleared that up...

Nationstar / Unfair charges and banking

Lu
Luis Delrio on Jul 29, 2014
I am a month ahead of my mortgage since 4 months ago. I did this to get them off my back and to stop charging me fees. Especially the inspection fees!!! When I have no evidence the any inspection has taken place. Well fast forward to this moment. I now behind on my payment. That i...

Nationstar / Fraudulent late fees

Ne
neuckh on Jun 17, 2014
In August 2012 Nationstar purchased the mortgage on a property I own. I have payments set up automatically through my bank. I have never been late on my payments for this mortgage, however, somehow something happened and Nationstar decided that I missed a payment while in transition in...

Nationstar Mortgage / Foreclosure Mill

Xt
Xtian_42 on Sep 13, 2013
This company purchased our home equity loan from our original lender. I would have NEVER done business with them based on their reviews. We got behind on our 550.00 per month payment when my wife was dying of cancer, We kept paying but were always 2 months behind. In a 6 month period they...

Nationstar Mortgage / Refinance under Harp program

Ge
georgemayes on Jan 12, 2013
I am a totally blind individual and work for the VA here in Reno NV. I have been a customer with Nationstar Mortgage for over two years, and I have never missed a payment or have been late. My previous loan was with Bank of America before my note was obtained by Nationstar Mortgage. I...

Nationstar Mortgage / Short sale &Screw&

Dp
Dplus3 on Nov 25, 2012
After 5 months we are exhausted. A family of 5 living in a one bedroom apartment with an empty house waiting but Nationstar won't let us have it. We were told short sales are anything but short so we knew it would take some time. After multiple attempts to reach out to CEOs, CFO...

Nationstar Mortgage / Terrible Customer Service

Ha
Hamlinator on Aug 17, 2012
This is a follow-up to the problem posted 7/27/12... Nationstar finally provided a pay off amount and I was able to close on my house sale. However, 17 days AFTER I fully paid off my loan, I called to find out the status of my escrow funds which they still owe me. I was told that it i...

Nationstar Mortgage / Extremely Poor Customer Service

Ha
Hamlinator on Jul 27, 2012
The problems started the day they bought my mortgage and started demanding payment without having even assigned me an account number. The problems continued as they harassed me on a monthly basis for payment even though I was never once late in paying according to their policies. The final...

Nationstar Mortgage / (HAMP) fraud

Lu
luvleebutterfly77 on Apr 3, 2012
My parents lost their home of the last 18 years, because Nationstar sold their home while they awaited an answer regarding their HAMP application, without any prior notification, they did not know their home had been sold until October 2011. That's when they started receiving notice...

Nationstar Mortgage / Fees & Rates

Jo
JohnsCreek on Feb 12, 2012
Had a great loan company originally through a great bank, then SURPRISE - got hit that it was sold to this HORROR FEST of VERMIN. No customer service skills, unreal fees for UNKNOWN reasons, cannot get anyone to give a consistent answer and 'BECAUSE THAT IS THE WAY WE ALWAYS DO IT" i...

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