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Re: Request for Commencement of Investigation against National Home Protection (Home Warranty)


Dear Sir:
I hereby request you to commence a formal investigation of National Home Protection, located at 42 West 38th Street, New York, NY 10018 license # not known.

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On 9/11/2007, I requested (NHP) to send out a contractor regarding a heat pump. NHP responded by sending out a contractor. As a result the contractor repaired the problem as per request. On 12/13/2007, I again request NHP to send out a contractor to repair the same heat pump.This time NHP sent...

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Strongly suggest that ALL file a complaint with the the New York State Attorney's Office of Consumer Affairs.

CONSUMER HELPLINE: 1-800-771-7755

The Bureau of Consumer Frauds and Protection prosecutes businesses and individuals engaged in fraudulent, misleading,...

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I am already a current member of NHP and am not happy with the service you are providing.

I had a problem with my AC, I called and you sent out a service tech. He call back with his recommendations and NHP called me. I have sent in everything requested back on March 27.
...

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NHP is a FRAUD. They have denied my claim after they requested maintenance records on my furnace which is a contract stipulation. They say it is a pre-existing condition and thus the claim has been denied. NHP is a joke. My calls go nowhere. I ask for return calls and get none. They are giving...

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I was told if I renewed my policy by a certain date I would receive a $50 Home Depot gift card. I renewed and I have never received a card. I was told by Adele in their company that my paperwork was correct and I would receive the card February 5, 2008 but it never came. They are now telling...

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A week ago my furnace started making loud noises and I called my home warranty company National Home Protection (NHP) to have someone come out and fix the noise. NHP sent out a Furance Technician who looked at the issue and decided that the bearings were going bad within the Furnace motor/blower...

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I purchased a 1 year home warranty w/ National Home Protection on April 3, 2007. I found it thru online. I used the warranty for 3 services - 1 minor repair and the last 2 were a disaster! I didn't receive Home Depot card, no responses to emails, and never return calls. NHP ONLY sends me...

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Offered a $50.00 home depot gift card to get the business than never sends card. Sent repeated emails and calls to rude unprofessional customer service reps, that claim that they have nothing to do with the rebates and cannot connect me to anyone who can help, they hang up on you when you ask...

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This letter is to complain about service I recently received from Jenkins Appliance a contractor of NATIONAL HOME PROTECTION. A representative of Jenkins Appliance came out to service my cooktop, made his assessment and never acted on it. He was paid the $45 service fee. I expected a much higher...

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I purchased a 5 year policy. The sales persons said if we were every unhappy with the service we received from the company we would be able to get a full refund. So we purchased the warranty.

3 months go by and we have an issue with a clogged drain. We call them up they were very...

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I cannot even go into enough details about how bad of service that this company provides. The week of issues and calls that I have had with these people is simply unacceptable. Being transferred...hung up on...voicemail...and never a single call returned to me. I am trying to cancel my policy...

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DO NOT USE THIS COMPANY!!! We learned the hard way and wasted 458.90 on a USELESS home warranty from this company. We were eight months into our coverage before we had our first claim and they did not pay, telling us they needed service records on an item in our air conditioning unit that could...

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My husband purchased this home warranty. My first claim with them has been a nightmare. The contractor basically stole our deductible and NHP is unwilling to follow up with them or change contractors. Customer Service people are rude and unfriendly....

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A week ago my furnace started making loud noises and I called my home warranty company National Home Protection (NHP) to have someone come out and fix the noise. NHP sent out a Furance Technician who looked at the issue and decided that the bearings were going bad within the Furnace motor/blower...

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Hi,
I signed up for 3 years home warranty with NHP when I got a call from them. When I called them up to fix Oven and Dish washer, they denied both the claims. I asked for a refund of my money for the 2nd and 3rd year, they did not give me the full refund of 2nd and 3rd year. Any body...

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I signed up for a Home Warranty with National Home Protection in Aug. 2007. In Nov. they did not answer the phone for 4 days straight. I assumed they went out of business. I called my credit card company and reversed the charges. They then had not gone out of business and I reversed the charges....

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When I signed up for coverage. I was told that if I would pay for a three-year coverage I would receive a gift card. I paid $742.26 and am covered thru 06/12/2011. Up until this date, 09/23/2008. I finally, I have yet to receive anything. I finally phone the company and was told to go on their...