monitronics.com Consumer Complaints & Reviews
Patricia C Pope on 2016-03-12
I installed their home monitoring system in my Florida home on March 15, 2012. Installation went great. I decided to have them install their system in my Ohio home in May/June, 2015. The 1st tech sent to do the installation had no clue how to install the system and what to do with the...
Reviewer90005 on 2016-01-27
I have used the security services of Monatronics International, but 2 years ago I sold my house. After all papers were signed and the new person mowed into my house, I called to this company and explained that I sold the house. I said to cancel the services and stop all charges. The agent...
Sondra Hoffman on 2015-12-16
Following a home break-in by teenagers, we were approached by ADT representative to sign up for a home security system. My husband and I agreed. We were perfectly satisfied with the system and service. Within a short time we were again approached by a representative of our security system...
darionwilkins on 2015-11-05
Their door to door saleman caught me while I had been drinking, and sold me on their unit and a three year contract.I accepted that I was at fault as well, and didn't mind since I was about to deploy to Afghanistan and wanted something for the family. However now that the three years are...
Charles Smith on 2015-10-20
In about 1 years time I've had multiple problems with my system and on top of that they failed to install sensors in the windows upon installation. I've had weeks at a time with out service and have to wait weeks for a repair company to fix the problem AT MY COST. This is BS and they need...
PingThat on 2013-06-06
I had some door knocker come to my home and offered to give me an alarm system for free. I thought that was a great deal until I started getting bills for $49.00 a month. I did sign a paper that they said and now I feel like I was taken because I was lied to. HELP
Pat Hampton on
We signed up for security alarm services with Monitronics in February 2007 at our home in Tempe, AZ. We sold the home in March 2009 and contacted Monitronics via email to let them know that we would no longer need the service because we had sold the home. They asked us to provide them with...
The following letter has been sent multiple times to Monitronics with no resolution... Excuse the following angry tone of this letter, but I am quite frustrated. For the last year I have been dealing with your company's poor customer service. It has resulted in the repositioning of...
When I signed up for Monitronics, the contracts states I must have an active phone system at all time. I have a phone system but changed carriers. Monitronics informed me that they couldn't monitor with the phone system I had unless I bought a piece for $350.00 to go with the alarm...
I have already made a report, but when I read some of the newer ones, I had to respond. I sent a registered letter, return-receipt requested, telling them to communicate with me ONLY by mail. They continued to call me two to three times a DAY! I told them I was filing a report with the...