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microcenter.com Consumer Complaints & Reviews

Micro Center - Customer Service

Posted: 2012-11-04 by    Jeems96
Complaint Rating:  0 % with 0 votes
I called to inquire about a laptop, to see if they have any in stock. A lady answered and was very snippy, as if I was wasting her time. She told me she was going to transfer me, I let the phone ring for about 5-7 minutes. She picked up after the wait and said no one was going to answer, would...

Micro Center - Bad CSR

Posted: 2011-12-04 by    tch647
Complaint Rating:  0 % with 0 votes
Purchased a laptop at check-out, CSR advised me that card was denied. Knowing there was more the enough funds to carry the purchase. Tried couple more times, with same result. So gave addition cards, same thing. When question about this she advised me my funds where the issue not the machine...


Posted: 2011-05-11 by    Micro Center sells stuff that breaks
Complaint Rating:  0 % with 0 votes

Micro Center - Netbook Purchse That Was Damaged

Posted:    Cadogan
Complaint Rating:  0 % with 0 votes
I purchased a Netbook from MicroCenter on 11-01-10 in Yonkers, NY. I drove home to my house in Milford, PA to turn on the computer and notice a small round spot on the screen. I bought the computer refurbished for $199 and was told by the salesperson that I had a 30 day warranty on the netbook(Acer...

Microcenter - Advertisement not accurate

Posted:    dragon2020
Complaint Rating:  0 % with 0 votes
I just bought macbook pro from microcenter. According to the ad - http://www.microcenter.com/single_product_results.phtml?product_id=0334909
It should have included the software, but when I bought the item.
I had to buy the iLife software separately and inside the box all there...

Micro Center - This is a scam by Microcenter or its refurbishing center

Posted:    Kaleus
Complaint Rating:  100 % with 1 votes
Microcenter in Patterson NJ is passing off non OEM 3rd party equipment as part of their "factory refurbished DS" product. I purchased the Nintendo DS for $79.99 and it was supposed to come with a wall charger from Nintendo. When I got home and plugged it into the wall it fell apart because the...

Micro Center - As a consumer, this was the worst experience ever

Posted:    Rimboo
Complaint Rating:  0 % with 0 votes
Do not buy a computer protection plan from Micro Center ! Rip Off! I purchased a desktop computer in August of 2008 and had a problem with it a year later. I called for help and was transferred around for TWO Hours and then they disconnected me. Then, I was told that my protection plan expired...

Micro Center - This place is a rip off

Posted:    Prikalnos
Complaint Rating:  100 % with 1 votes
This place is a RIP OFF! Customer service and tech support are an absolute joke. I bought my laptop here (a Sony VAIO $1999) three years ago and purchased their platinum protection plan ($500). Their sales reps smiled and congratulated me on my purchase, walked me and my purchases to the car,...

Micro Center - False advertisement and bad service

Posted:    Trubolt
Complaint Rating:  100 % with 1 votes
I never notice this company's existence until recently.I decided to give this company a try not because of word-of -month but because of their Ads mailed to my house. Normally, I don't buy computer parts from stores like Best Buy, Fry's, or Micro Center, because their staffs are...

Micro Center / Acer Aspire AS5515-5831 - Customer service is horrific

Posted:    Fallapaet
Complaint Rating:  0 % with 0 votes
Ordered Acer Aspire AS5515-5831 notebook from on-line store for pick-up today. The store accepted the order, took credit-card information and printed the confirmation.

Then I have got pick-up cancellation message: item is not available, even when it was shown on-line as available...

Micro Center - Buyer beware

Posted:    Shamss
Complaint Rating:  0 % with 0 votes
I went to local Micro Center located in Marietta, Georgia store on 2/11/09 to purchase a laptop that was on sale. When I arrived at the PC/laptop department there were three salesmen on the floor, two of which appeared to be assisting customers. The store had very low customer traffic and there...

Micro Center - Do not buy their products

Posted:    Dullo
Complaint Rating:  50 % with 2 votes
I bought an OEM Samsung notebook drive from MicroCenter 1.5 years ago, with what was supposed to be a three-year warranty. The drive failed. Samsung said it was a 'grey market OEM' that was not supposed to be sold in the U.S. I took the drive back to MicroCenter, but they refused to...

Micro Center - Fraud and scam

Posted:    Tony
Complaint Rating:  50 % with 2 votes
Bought the computer, PowerSpec V350 on Sept. 22, 2008. Paid additional cost for one-year warranty at $39.99 includes 'Lemon Policy'. The computer was prone to freeze (5-10 times everyday). Finally decided to bring it for repair on Feb. 3, 2009. Got worse, not only with prone freezing,...

Micro Center - Totally unacceptable

Posted:    Johnson
Complaint Rating:  0 % with 0 votes
On December 13, 2008 I purchased a Sceptre 22'' LCD Monitor at the Micro Center in Wesbury New York. I pay a total price of $174.00 with the applicable tax and a rebate of $40.00 as advertised. All the necessary paper work and receipts were mailed to the Sceptre Rebate Offer. It's...

Micro Center - Do not use them

Posted:    George
Complaint Rating:  0 % with 0 votes
I was surprised to see Micro Centers rating so low when I looked it up. I don't recall ordering anything form them online, but I do shop in the store a lot. Everyone is always very helpful and friendly, and they have prices on some things that are way less than anywhere else, like flat...

Microcenter - Beware of MicroCenter re-stocking fees

Posted:    Pac
Complaint Rating:  100 % with 1 votes
Bought two LCD monitors ONLY because a salesman at this store recommended them. Big mistake. It was nearly impossible to read text on either monitor, especially at bottom half of the screen. (In the store, they display monitors only with a DVD of colorful fish swimming around coral.)

Micro Center - Scam and cheating

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I shop often at Micro Center and I know they often have a broader selection at better prices than, say, Best Buy. However, I have seen vividly how their computer repair service works. I will detail one situation, but this is typical. Office 2007 would not accept updates on a computer bought...

microcenter.com - Bad Business

Posted:    lawrence
Complaint Rating:  0 % with 0 votes
I ordered a xbox 360 online at microcenter.com on 9/11/08 and the order was cancelled by microcenter.com on 9/12/08 because the item was not in stock, but I am still currently being charged for this item, so I have a$200 plus hold on my credit card and when I contacted my credit card company...

Microcenter - Order online pickup service badly broken

Posted:    Douglas
Complaint Rating:  0 % with 0 votes
I ordered an expensive item online at www.microcenter.com and after several hours, no e-mail acknowledgment of order was received. I called store and was told a salesperson would call me back. Salesperson, to their credit, was able to place item on 24hr hold. Next day, still no e-mail from online...

Micro Center - Have not honored price for confirmed order

Posted:    paul n
Complaint Rating:  67 % with 3 votes
placed the order on Aug 2, 2008
They offered a choice foreither store pick up or mail order
I selected in store pick up and gave credit card details
Online receipt with store pick up status came immedietley
Next I received email confirmation for order receipt.

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