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microcenter.com Consumer Complaints & Reviews

Micro Center / Hanging up the phone on customer without provocation

Xi
xidig on Mar 21, 2016
I ordered a laptop on their website after 6 days without an update of what's happening with my order and not receiving the item, I called them. The lady who answered asked me for the order number then she hang on me after I gave her the number. I called back and another person...

Micro Center / Customer Service

Je
Jeems96 on Nov 4, 2012
I called to inquire about a laptop, to see if they have any in stock. A lady answered and was very snippy, as if I was wasting her time. She told me she was going to transfer me, I let the phone ring for about 5-7 minutes. She picked up after the wait and said no one was going to answer...

Micro Center / Bad CSR

Tc
tch647 on Dec 4, 2011
Purchased a laptop at check-out, CSR advised me that card was denied. Knowing there was more the enough funds to carry the purchase. Tried couple more times, with same result. So gave addition cards, same thing. When question about this she advised me my funds where the issue not the...

Micro Center / THEY SELL GARBAGE

WHEN I PURCHASED ONE OF THEIR SALE ITEMS FOR EXAMPLE AN EXTERNAL HARD DRIVE OR NETWORK SWITCH IT HAS STOPPED WORKING WITHIN A SHORT PERIOD OF TIME. THE MANUFACTURE HAD GONE OUT OF BUSINESS OR WAS SOLD. THEY WOULD NOT HELP WITH THE WARRANTY. DON'T SHOP AT MICRO CENTER. THEY DO NOT...

Micro Center / Netbook Purchse That Was Damaged

Ca
I purchased a Netbook from MicroCenter on 11-01-10 in Yonkers, NY. I drove home to my house in Milford, PA to turn on the computer and notice a small round spot on the screen. I bought the computer refurbished for $199 and was told by the salesperson that I had a 30 day warranty on the...

Microcenter / Advertisement not accurate

I just bought macbook pro from microcenter. According to the ad - http://www.microcenter.com/single_product_results.phtml?product_id=0334909 It should have included the software, but when I bought the item. I had to buy the iLife software separately and inside the box all there was a...

Micro Center / This is a scam by Microcenter or its refurbishing center

Ka
Microcenter in Patterson NJ is passing off non OEM 3rd party equipment as part of their "factory refurbished DS" product. I purchased the Nintendo DS for $79.99 and it was supposed to come with a wall charger from Nintendo. When I got home and plugged it into the wall it fell apart because...

Micro Center / As a consumer, this was the worst experience ever

Ri
Do not buy a computer protection plan from Micro Center ! Rip Off! I purchased a desktop computer in August of 2008 and had a problem with it a year later. I called for help and was transferred around for TWO Hours and then they disconnected me. Then, I was told that my protection plan...

Micro Center / This place is a rip off

This place is a RIP OFF! Customer service and tech support are an absolute joke. I bought my laptop here (a Sony VAIO $1999) three years ago and purchased their platinum protection plan ($500). Their sales reps smiled and congratulated me on my purchase, walked me and my purchases to the...

Micro Center / False advertisement and bad service

Tr
I never notice this company's existence until recently.I decided to give this company a try not because of word-of -month but because of their Ads mailed to my house. Normally, I don't buy computer parts from stores like Best Buy, Fry's, or Micro Center, because their staff...

Micro Center / Acer Aspire AS5515-5831 / Customer service is horrific

Ordered Acer Aspire AS5515-5831 notebook from on-line store for pick-up today. The store accepted the order, took credit-card information and printed the confirmation. Then I have got pick-up cancellation message: item is not available, even when it was shown on-line as available and took the...

Micro Center / Buyer beware

Sh
I went to local Micro Center located in Marietta, Georgia store on 2/11/09 to purchase a laptop that was on sale. When I arrived at the PC/laptop department there were three salesmen on the floor, two of which appeared to be assisting customers. The store had very low customer traffic and...

Micro Center / Do not buy their products

Du
I bought an OEM Samsung notebook drive from MicroCenter 1.5 years ago, with what was supposed to be a three-year warranty. The drive failed. Samsung said it was a 'grey market OEM' that was not supposed to be sold in the U.S. I took the drive back to MicroCenter, but they refused...

Micro Center / Fraud and scam

To
Bought the computer, PowerSpec V350 on Sept. 22, 2008. Paid additional cost for one-year warranty at $39.99 includes 'Lemon Policy'. The computer was prone to freeze (5-10 times everyday). Finally decided to bring it for repair on Feb. 3, 2009. Got worse, not only with prone...

Micro Center / Totally unacceptable

Jo
On December 13, 2008 I purchased a Sceptre 22'' LCD Monitor at the Micro Center in Wesbury New York. I pay a total price of $174.00 with the applicable tax and a rebate of $40.00 as advertised. All the necessary paper work and receipts were mailed to the Sceptre Rebate Offer...

Micro Center / Do not use them

Ge
I was surprised to see Micro Centers rating so low when I looked it up. I don't recall ordering anything form them online, but I do shop in the store a lot. Everyone is always very helpful and friendly, and they have prices on some things that are way less than anywhere else, like...

Microcenter / Beware of MicroCenter re-stocking fees

Pa
Pac
Bought two LCD monitors ONLY because a salesman at this store recommended them. Big mistake. It was nearly impossible to read text on either monitor, especially at bottom half of the screen. (In the store, they display monitors only with a DVD of colorful fish swimming around coral.) Returned...

Micro Center / Scam and cheating

Va
I shop often at Micro Center and I know they often have a broader selection at better prices than, say, Best Buy. However, I have seen vividly how their computer repair service works. I will detail one situation, but this is typical. Office 2007 would not accept updates on a computer...

Microcenter.com / Bad Business

I ordered a xbox 360 online at microcenter.com on 9/11/08 and the order was cancelled by microcenter.com on 9/12/08 because the item was not in stock, but I am still currently being charged for this item, so I have a$200 plus hold on my credit card and when I contacted my credit card...

Microcenter / Order online pickup service badly broken

Do
I ordered an expensive item online at www.microcenter.com and after several hours, no e-mail acknowledgment of order was received. I called store and was told a salesperson would call me back. Salesperson, to their credit, was able to place item on 24hr hold. Next day, still no e-mail from...

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