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I have also had the displeasure of trying to deal with this "so called service provider". The people answering the phones (if you ever actually get through) lie and lie and lie!! The so called manager Stella promises you the world and when you call back with a problem she denies ever...

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This company sent a tech to repair my $1500.00 range that is just over a year old to replace an ignitron. Well he replaced the ignitron and left me with one workable burner. He made a complete mess of my range. I have called, and called and have got one story after another. The office manager...

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We have a 2-in-1 washer/dryer (w/d) that required service back in early December 2007. We purchased the appliance from Best Buy and bought an extended warranty on the appliance. Even though we bought the appliance from Best Buy, the company responsible for service repair is Metro Factory Service....