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majicjack.com Consumer Complaints & Reviews

majicjack - lack of customer service

Posted:    palance
Complaint Rating:  90 % with 31 votes
no customer service
cannot contact organization
no address on any literture
lost password -- company has system to recall my email address for lost password ---system states that it has sent info via email no email response msg after 9 attempts
I now have no long...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

majicjack - won't work

Posted:    joe cael
Complaint Rating:  72 % with 32 votes
majicjack won't work. no on-screen directions. no way to contact company. no return address or envelope to send it back. nothing as advertised. screwed....
Complaint comments Comments Complaint country United States, Texas, ? Complaint category Telecommunications

majicjack - talking to them

Posted:    Walt
Complaint Rating:  80 % with 10 votes
I have a majicjack and he tried to contact them. I would like to have them contact me by email sso that I can talk to some one...
Complaint comments Comments Complaint country United States, Delaware, don't know Complaint category Computers & Accessories

majicjack - MajicJack doesn't work with a MAC

Posted:    Jay
Complaint Rating:  100 % with 4 votes
Straight out lie. Majicjack doesn't work with a mac as claim.




Please wait for a site operator to respond.

You are now chatting with 'Stela'

Stela: Hello, how may I help you?

jay: can I upgrade...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Magic Jack - nOT ANY CUSTOMER SERVICE NUMBERS ONLY INTERNET,NO HELP, ADS VERY MISLEADING!!!

Posted:    dIXIE sWIFT
Complaint Rating:  0 % with 1 votes
i ORDERED PRODUCT FROM TV AD THEY STATE 1PLUG IN TO COMPUTER 2 PLUG PHONE IN AND MAKE YOUR CALLSTHIS IS ABSOLUTLEY NOT TRUE i SPENT 3 HOURS ON LINE TRYING TO GET HELP AT THE WEB SITE IT FINALLY WORED FOR TWO DAYS NOW NOT WORKING AGAIN THIS COM[PANY NEEDS TO GET REAL PHONE NUMBERS WITH REAL PEOPLE...
Complaint comments Comments Complaint country United States, Florida, West Palm Beach Complaint category Consumer Electronics

majicjack - can not use product,wont refund

Posted:    char
Complaint Rating:  88 % with 8 votes
I PURCHASED MAJICJACK FOUR MONTHS AGO. I RECIEVED MAJICJACK ONLY TO FIND OUT THIS COULD NOT BE USED WITH MY AREA CODE, THEREFORE ANYBODY THAT WANTED TO CONTACT ME WOULD HAVE TO PAY LONG DISTANCE. I SENT THE PRODUCT BACK TWO DAYS LATER AND STILL HAVENT HEARD A WORD ON A REFUND. I TRIED CONTACTING...
Complaint comments Comments Complaint country United States, Florida Complaint category Online Scams

Majic Jack - didn't return all of our money

Posted:    Bob
Complaint Rating:  88 % with 8 votes
I was told the majic jack cost $46.90, they took out $52.75 from our credit card and when we sent it back they credited us back $43.09 instead of $52.75. We got ripped off $5.85. It was supposed to be a free 100 percent free trial offer. There are no live people to talk to like they advertized...
Complaint comments Comments Complaint country United States, California, Orange Complaint category Mobile & Cell Phones

majicjack - Scammed

Posted:    jenkathryn
Complaint Rating:  100 % with 9 votes
I ordered free trial and was told I wouldn't be charge. They charged my card immediately! I cancelled the order in the midst of this and could not get a response from their "live rep".
Cannot find a contact number for them either.

This is a scam! Contacted...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Majic Jack-Dan Borislow - Defective Product/Rip Offs/ Bad Services

Posted:    legalremedy
Complaint Rating:  100 % with 3 votes
I will be filing a lawsuit in the U.S. District Court in California against Majic Jack and its founder Dan Borislow on Monday 12/01/2008. Anyone wants to join or has a question please e-mail me. nathan-remedy@juno.com. Thank you, Michael...
Complaint comments Comments Complaint country United States, Florida, West Palm Beach Complaint category Telecommunications

Majic Jack - company refused to allow return

Posted:    ptvancleave
Complaint Rating:  100 % with 16 votes
I purchased two majic jacks after watching a commercial on tv for the product and it said you could return it if you were unhappy. I bought them for my mom who lives out of town. Come to find out after I recieved them, she has satellite dish and they do not work with satellite dish. So, after...
Complaint comments Comments Complaint country United States, Texas, Texas City Complaint category Consumer Electronics

Majic Jack - Bad service

Posted:    Valerie
Complaint Rating:  92 % with 12 votes
We have tried countless times to fix the issues we are having. We have talked with literally all levels of technical support. Technical Support is not even upset when you tell them that you are sending it back.

Service is intermittent at best. Many times, Magic Jack has on many...
Complaint comments Comments Complaint country United States, Florida, West Palm Beach Complaint category Products & Services

majicjack - Doesn't work and no customer service

Posted:    Gary Myers
Complaint Rating:  100 % with 2 votes
Can't access voicemail; everytime I dial vm number or click on the vm soft button I just get a dial tone. No one to call or e-mail. No way to contact MJ at all...TOTAL SCAM! It probably wont help, but I'm going to contact the Better Business Bureau. I'm deffinately going to spread...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

majicjack - Scam

Posted:    Gary Myers
Complaint Rating:  100 % with 1 votes
MajicJack doesn't work; No way to contact anyone to resolve problem/s. THIS IS A TOTAL SCAM! Am going to contact BBB, see if they can do anything...Though I doubt it....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

majicjack - Phone number

Posted:    Angry majicjack customer
Complaint Rating:  80 % with 5 votes
My family has to call long distance to talk to me eventhough they live in the same city as I do. They told me a month ago they would have the 920 area code available and they lied about that . Yes I can call anywhere I want for free, but my family is charged long distance to talk to me, pretty...
Complaint comments Comments Complaint country United States, Wisconsin Complaint category Consumer Electronics

majicjack - unauthorized charge

Posted:    Donnalea Colebrooke
Complaint Rating:  100 % with 13 votes
On November 19, 2008 I ordered a majicjack and was charged $43.85 November 20, 2009, but I never received the Majicjack in the mail. On December 17, 2008 I called Majicjack to complain that the Majicjack was never received. December 18, 2008 I was charged $100.99 for two Majicjack which I received...
Complaint comments Comments Complaint country United States, Florida, West Palm Beach Complaint category Credit Cards

majicjack.com - rip off

Posted:    phil
Complaint Rating:  96 % with 23 votes
Majicjack rip off

My majicjack broke in just 2 months. I purchased a 5 year deal. This product is not made to last 5 years. When I asked for a replacement they said they don’t replace if it’s broken. I was willing to pay the $19.95 for the replacement. But they tried...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

majicjack - no instructions, assigned long distance #

Posted:    tony
Complaint Rating:  100 % with 13 votes
After watching the commercial, easy as 1, 2, 3...I purchased the jack and attempted to install on my computer. They fail to tell you that you must tturn off your firewall and pop-up blocker to install. after typing online to the only customer service reps for nearly 90 minutes I was finally...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Majic Jack - Instructions

Posted:    Willie Cranford
Complaint Rating:  0 % with 0 votes
Three people have tried in vain to follow their instructions and get this to work.The system will not give us a phone number. There is no one to call for help....
Complaint comments Comments Complaint country United States, Texas Complaint category Telecommunications

majicjack.com - Phone Number Constantly Calling Me

Posted:    Sara Cohen
Complaint Rating:  100 % with 2 votes
Majicjack.com has a phone number 347-635-6928 that has been calling my office, off the hook for the past 3 days.
I called majicjack.com (1-800-332-0278) either no one answers or you have to leave a message where no one calls back.
I then contacted them via live chat, they said...
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Consumer Electronics

majicjack - equipment and customer service

Posted:    get her done
Complaint Rating:  100 % with 1 votes
Majic jacks equipment is continually failing and then there is their no customer service, reps are not knowledgable, and are not empowered to make any decisions on their own. They always want the customer to pay for something even when the problem is not the customers but rather the need to...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

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