Complaint Rating:

I ordered this device from their webpage in August 2008. For the last 3 months I have given this device a fair try and have found that the device is the worst piece of junk on the market today. I cannot believe they actually charge money for this piece of junk!

Out of the last...

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The electronics jammed my computer so bad I had to have it repaired....

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I had ordered Magicjack off of their website. Once I received the device I realized that it would not work with my area code. Once I contacted magicjack; via their chat sessions. (Since they don't have a phone number you can call.) They insisted that I keep the device but could not tell...

Complaint Rating:

If you want to be scammed MagicJack is the right company for you. They advertise your credit card will not be charged give a 30 date but they fail to tell you is your 30 free trial starts the day of your order and in two days they bill your cc the full amount they don’t have customer service...

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This company is a scam. There is no way to contact a real person or return their terrible product. How can the primary networks possibly endorse the artist. I’ll be placing a complaint with the FCC immediately. They continue to ask for additional credit card information. You have no way...

Complaint Rating:

I ordered this from a TV ad on 5/15/08 which stated that you had 30 days to use it before being charged. I was charged immediately in the amount of $47.90. I finally received the Magic Jack and it does not work on my computer. There is not a telephone number for the company with the package...

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Purchased three so called "Magic Jacks". None works. The only help is www.magicJack.com where you are requested to tell your friends to try the "magicJack" free "for $39.95 plus shipping and handling. I tried three "free" at the cost of well over $130.00 and...

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Yeah, I fell for this piece of crap too. I should have known what was to come from a company who has no phone number or physical address.

If you want to return one of these pieces of said crap, go to their site and click on the Return box icon. Type in the info, but NOT your credit...

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When I installed Magicjack, my area code was not available. The Indianapolis area code was though. So my friends and neighbors in Southern Indiana now have to make a long distance phone call to speak with me. No problem, the truth is they never call me anyways. Oh, yes, according to their on-line...

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I have had the magicjack since March of 2008. I loved it. The calls were clear and reliable. I enjoyed my service for almost six months when suddenly there was no dial tone on my phone. I checked the software and I was able to dial and make calls using the microphone and speakers on my PC, but...

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I had my Magic Jack working for a while, then started having problems of no audio, doesn't work through my phone from time to time, so everyday is a hit or miss. I chat with the Customer Care and that's the ONLY way to contact them, they told me to go through whole bunch of things,...

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The magic jack never worked as suggested just by plugging into my computer. I had to start the program. After several months of use it no longer worked at all. I spent nearly 10 hours of time with there four different on site live agents ... the last one named Crissa and they could never get...

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We tried Magic Jack for the free 30 day trial (free... lol). Even when it was working, there was at least a 30-60 second delay on outgoing calls, as well as incoming... you answer the phone and hear nothing (on the callers end it is still ringing, even though you have picked up). Then it just...

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Magic jack was advertised on a shopping network station on Direct TV. I called and ordered one. This device is supposed to deliver a phone line through your computer. I received an email saying that my order was confirmed. However, instead of one majic jack, the order was confirmed for two....

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Purchased MagicJack -- never got it to install -- tech support consists of on line people who take you everywhere but getting the problem solved. No e-mail or phone contact to be found anywhere -- almost seems as though they have something to hide and are running a huge scam.

Tried...

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Please file a formal complaint with the area BBB there!

Here's how to contact them...
BBB Serving SE Florida and the Caribbean
4411 Beacon Circle, Ste. 4
West Palm Beach, FL 33407

Phone (561) 842-1918
Fax (561)845-7234

Complaint Rating:

I should have TOTAL SUCKER tattooed on my forehead!! I got a link in an email from a so-called friend, who supposedly had a friend, and I suckered. I'm out $100 and got nothing, no jack, nothing. You can "chat" with them and that's all. They refuse to give you a real phone...

Complaint Rating:

There is no customer support to let me know how to return this device. It didnt work and slowed down and damaged my computer. They claim an easy return but unable to return.. Can you help me to get a return address?...

Complaint Rating:

There is no customer support to let me know how to return this device. It didn't work and slowed down and damaged my computer. They claim an easy return but unable to return... Can you help me to get a return address?...

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Magic Jack does not have a customer service rep when you call, they try to force you to order on their hotline. They tell you it works with DSL, sure, it does, but you still need your phone service to use your DSL, therefore, you still have two bills. one for their product and one for your dsl....