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luminessair.com Consumer Complaints & Reviews

Luminess Airbrush - Don’t buy it – it’s a scam

Posted:    Valerie
Complaint Rating:  94 % with 18 votes
This company is a rip-off. Tried to send back the luminess airbrush before the end of the 30 day trial, they refused it and sent it back. When I called them to find out why they said it didn't matter since it was now past the 30 days. They have continued to try to make debits on my credit...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - over-charge + scam

Posted:    miettecats
Complaint Rating:  96 % with 26 votes
RE: Oder #10149747

I ordered the product via phone. Tried to return it, however, they will not take it back. Spent many cell minutes trying to talk to:

Katie Treloar
Help Desk Supervisor
1-888-793-7474
katie@luminessair.com
who played...
Complaint comments Comments Complaint country United States, California Complaint category Cosmetics

Luminess Air Comsmetics - Not allowed to cancel

Posted:    Angry and Frustrated
Complaint Rating:  92 % with 12 votes
If you should decide, in a moment of weakness, to try Luminess, know that if you change your mind in the middle of ordering, YOU CANNOT CANCEL! Your order is taken by an automated voice and, no matter how many times you press "0, " to reach a human being, or yell into the phone that...
Complaint comments Comments Complaint country United States, Texas, Stafford AND Houston Complaint category Cosmetics

Luminess Cosmetics - Scam alert

Posted:    Ted Dennis
Complaint Rating:  50 % with 2 votes
My wife purchased an air brush cosmetic product she thought was $65 with additional purchases for make-up. She attempted to cancel (in July I think) but was unable to do so. She left several voice mails with no response. Since that time this company has continued to attempt to charge our credit...
Complaint comments Comments Complaint country United States, Texas, Stafford Complaint category Unauthorized Charges

Luminess LP - not allowed to cancel

Posted:    Linda Donahoe
Complaint Rating:  100 % with 1 votes
My mother ordered from a television ad. She tried to send it back but the company would not take it back. She has tried to cancel it with no results. She is 84 years old and this company is taking advantage of her. They constantly harass her to the point where she won't even answer her...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Cosmetics

Luminess Air - credit card rippoff

Posted: 2012-06-29 by    moonshatoe
Complaint Rating:  96 % with 25 votes
When you call the phone number listed on the tv you finally get a computerized female voice keep asking you if you want to upgrade for a certain amount and then if you want the insurance for the product. The next day you are charged not only for the trial use of 29.95 they charge you for the...
Complaint comments Comments Complaint country United States, Arizona, Kingman Complaint category Cosmetics

LUMINESS AIRBRUSH MAKEUP - Sent me wrong colors twice and refused refund

Posted: 2012-09-25 by    hcw5669
Complaint Rating:  100 % with 2 votes
DO NOT BUY ANYTHING FROM THESE PEOPLE!! THEY ARE SCAM ARTISTS. THEY WANT YOU TO "TRY" THE PRODUCT AND THEN MAKE IT IMPOSSIBLE TO RETURN IT. THEY CHARGE YOU 29.95 AND THEN PREVENT YOU FROM RETURNING IT TO THEN BE CHARGED ANOTHER $200. THE RESPONSES NEXT TO THESE COMPLAINTS YOU AL HAVE...
Complaint comments Comments Complaint country United States, Texas, Stafford Complaint category Cosmetics

Luminess Air - Charges that are not shown at POS

Posted: 2012-11-16 by    SaraLMurphy
Complaint Rating:  100 % with 18 votes
Purchased the introductory product, was charged with S&H $42.90. Which the product is worth, I like the product. Then 2 months later I have a charge of $59.99 on my Credit Card. I looked through the agreement over and over, there is not a word about $59.99 to be charged later. I call the company;...
Complaint comments Comments Complaint country United States, Texas, Stafford Complaint category Cosmetics

Luminess Air - Return policy

Posted: 2014-05-29 by    FL_Husky Lover
Complaint Rating:  0 % with 0 votes
my family. When I returned home, I called the company to obtain an RMA, only to be told that there was no 60-day trial available & that no returns were accepted whatsoever after 30 days! I gave the rep the name of the rep who sold me the unit, date, & time of transaction in hopes of getting...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

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