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lg.com Consumer Complaints & Reviews

LG South Africa / Lg fridge/freezer combo

Henco Malan on Sep 22, 2016
Just real our mail correspondence! Dear Natasha/Caren According to this mail the unit would have been couriered to Bloemfontein the 20th of Sep 2016 and then exchanged with the current faulty one at Dr Weyers house... - It’s been almost a year since we’ve tried to sort this problem - We have...

LG Electronics India / Most pathetic after sale response by lg india and cheating at lg showroom noida

remya.mahendran on Sep 1, 2016
Please note that the escalation page on LG website says -"server error please try again later"...I tried from different browsers and computers for like 20-40 times!!! Please take a look at the entire after sale system response from LG India. We purchased an LG 32 inch TV in April 2015 from...

LG Electronics / Dvd recorder

cragg bailey on May 23, 2016
I purchased a DVD recorder thru Amazon in March, 2016. It became immediately apparent that it only played in black-and-white; a call to the 'Customer service' number elicited a suggestion that I buy another cord. I declined, as LG had provided the cord with the recorder, and the CS person...

LG / Lack of customer support

Eli on May 15, 2016
Recently I have purchased a new LG phone and had some problems with it and I really needed some help and advice from customer service. I emailed many times hoping to get a reply but they ignored all my messages. Also tried to call and was put on hold like forever and then disconnected...

LG Electronics India / Lg 42"smart tv - non installation of wall mounting unit

My complaint with the company is acknowledged as ck. No./Complaint no. Cn201605037212. The wall mounting unit for the tv is not done since its purchase. I requested for the same . They are demanding for charges of rs.912 when I explained the situation under what circumstances I asked for...

LG Canada / LG Dryer - Model DLEX3570V

bhollett on May 4, 2016
I purchased this new dryer in January of 2016 and after three months it stopped working. LG dispatched a technician and they had to wait for a part to arrive. We waited for 2 weeks only to discover the part will be 5 more weeks. We called to ask for a new dryer and got caught in the loop...

LG / Lg g4 phone

Kevin Kanyottu Kamau on May 1, 2016
I have been a LG phone user for 4 years. Last year like any phone enthusiast, I purchased their latest phone the G4. This year in January the phone started going off on its own. At first I thought it's a battery issue. I want to lg office in Kenya and complained. They said it's been a complaint...

LG / Dishwasher

bobra95 on Apr 18, 2016
LG dishwasher caught fire this morning. My wife happened to be in the next room when she she smelled and acrid odor and then saw smoke coming from the closed door of the dishwasher. When she opened the door, she saw flames in the bottom of machine. She dosed with salt, and when that didn't...

LG Electronics India / LG LED TV / LG LED Screen problem

Prakashkanna on Apr 11, 2016
Sir, Madam, I bought a 32” LG HD LED TV from SHAHS ADYAR- in Gandhi nagar, Adyar, Chennai-20. On 15th January 2015 of about 27, 000. On 28th feb 2016 (on month after warranty completion ), while we were watching the program in TV around 10.00 AM, suddenly 4 inch diameter size in the center...

LG / Bootloop - LG G4

Mohamed Nabih Elshimi on Apr 9, 2016
I bought LG-G4 (LG-H815P) on 24-8-2015 from iMedia store in Cairo, Egypt. My G4 had a bootloop on 4-4-2016, I called the customer service for LG in Egypt, they refused to replace the phone (which is still in the 1 year warranty), they only offered to replace some hardware internal...

LG Electronics / LG Smart TV

DPMIami on Mar 17, 2016
After having an issue with my LG Smart TV, I call LG technical service to get a tech to come to my house to fix it. The call was taken from someone in India, and after explain the issue, the guy tells that the mother board need to be replaced, the technician will be able to come the next...

LG Electronics / Appliances

Wolfgang Hinners on Mar 8, 2016
LG I have purchased a convection glass top stove, a fridge with French doors and two freezer drawers, and an a above-stove convection microwave a couple years ago. They are of rather disappointing quality. And the responses from LG is even more disappointing. I have contacted LG first...

LG / LG Refrigerator Model LFX25974ST

shaynamaidel09 on Feb 23, 2016
I have an LG refrigerator (LFX25974ST) purchased in January, 2013. It stopped cooling. I called the LG service number located inside the fridge (800-243-0000). Over the phone, I was sold on the LG Premium Repair coverage and purchased the policy on January 27, 2016. After four visits from...

LG / top load wash machine

Speevo on Feb 10, 2016
If you have money to throw away buy LG laundry products. bought, "Top of the Line" LG washing machine. From the day it was installed did not work. Called service was told would be a service charge to send repairman to service "new" appliance. Still does not work correctly. Piece of feces.

LG / electric range and dishwasher

Reviewer61002 on Feb 8, 2016
Bought new LG electric stove (LDS4821ST) and dishwasher (LRE30453ST) (high-end and expensive) in Nov 2010; installed 6 months later after I remodeled our kitchen. I will NEVER buy an LG Product again!!! Appliances should last longer than 5 years. The stove went bad the week of...

LG / Customer care

Shashi International Inc. on Jan 24, 2016
Dear sir, I purchase lg washing machine lg f1496adp24 8 / 4 kg fully autometic from Vivek limited Vivek ltd. , 2 / 850, mugalivakkam main road, manapakkam Near manapakkam imrt institute and old l&t service building City chennai / state tamil nadu Pin 600125 Company's vat tin ...

LG Electronics / Dvd Home theater

1grant1 on Dec 12, 2015
I have had to contact LG 4 times and a call to their third party repair center. The LG responses indicate they do not want to understand. The only repair facility provided to me is not conveniently located and only open M-F 9 to 5 when I am at work. I called repair center and they advised...

LG Electronics / Refrigerator

ramani_g on Nov 1, 2015
Hi, I had purchased this fridge three months back and there has been moisture droplets which has been formed between the top freezer door and bottom door. I don't open the fridge door frequently as well. Technician had re-fixed the door but the issue is still persistent. Vegetable...

LG Electronics / Refrigerator French Door #LFX25978 SS2186

Reviewer92588 on Oct 8, 2015
Tremendous chemical smell coming from upper part of refrigerator. It has permeated all food. Water also has the same taste. This is not a mold odor, or rotten food smell. If I had to guess, I would say it is the Freon or a break down of plastic. Help! If I'm not here next year, please call my attorney.

LG Canada / Warranty Not Honoured

Patrick Berry on Jul 9, 2014
LG Canada is not honouring the warranty as written for my defective appliance. I have been unable to get a satisfactory explanation cannot escalate. My fridge stopped working in May 2014. I purchased a 'flat rate' service plan with LG Canada to have my fridge repaired. A technician...

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