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I have never experienced such an intentionally deceptive consumer experience. After creating a shopping cart at Lens.com (same as Justlenses.com) I proceeded to checkout. At the page that shows your line items, subtotal, ship costs and total, i thought everything looked fine. HOWEVER, I did...

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When placing order for contact lenses, I was not advised that the Contact lenses are "back ordered". 14 days since ordered and I'm still waiting for the product. I'm told the lenses will be shipped in another 5 - 7 days....

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On 11/17/2007, I ordered Toric lenses from LENS.COM - their website states great customer service. In MID DECEMBER, I called because I had not received the contacts or any e-mail or information on the status of my order. When I called, I was told that the Toric lenses take longer - understandable...

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I ordered contact lenses and paid a premium so they would be delivered quicker. That was a month ago - they have still not arrived and there has been no response to the 3 emails I have sent them. I finally phoned to find out what was happening with my order. The very abrupt sales rep was unhelpful...

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Rude and derogatory customer service. They do not respect legitimate complaints and do not follow their stated guarantee. "We also guarantee that all contact lenses will be delivered free of any manufacturer defects or we will replace them at no additional cost." I was rudely advised...

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After having ordered Jeep Grand Cherokee Taillights in Nov.2007 I canceled the orders because first I picked the wrong model and then I picked the wrong year. Stupid off course, but you now, most likely solvable you would think. I have sent multiple e-mails to get information how to proceed...

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I paid for 6 tickets for Wicked from www.ticketsmyway.com for Feb. 3, 2008 on January 15th, 2008. Was contacted by them two weeks before the show, they ran into trouble tracking my order and told me they would call me back. They didn't. Two days later, I received to or email so I got worried...

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Lens.com is not an honest seller. I will not do business with them. They gave out fake coupon codes to trick people to order from them. When you enter the coupon code, the shopping cart shows the coupon is accepted and shows the amount of the discount, but when you pay attention, you’ll...

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I am having the the most difficult time in obtaining my contact lenses. I paid a Fed-ex charge twice. First it took a week to receive them, the wrong prescription. I had to pay a Fed-ex price again and am now waiting over another week and they so far are unable to give me a tracking number or...

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On 5/16 I ordered lenses. On 5/21/08 I called them and canceled the order. It did show as canceled. On 5/29/08 I recd an email telling me the order was hipped. I was charged $255.51 for the lenses and 2 overdraft fees of $35.00 each because themoney wasn't in there. I've been going...

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I ordered my lens on September 7th, and emailed them my RX. I will not receive them until October 7th I just found out. They were not shipped out until Sept. 29th, claiming they were on back order. I ordered my husbands lens through lensdiscounters.com and had his in 8 days from the day of order....

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I had a very similar experience as the other complaints. First my order was canceled without being informed as there was a typo in the prescription numbers. I only discovered it was canceled after logging in to check on the status. My doctor’s office called lens.com to clarify the issue...

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I placed a order with them .7 days later I sent a email asking about my order only to be told that it was backed ordered and could take 7 to 10 days. The website says that Lens.com have great customer service, are fast, conventent and easy.I think that these statements misled me to use their...

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Lens.com charges a 6.5% handling fee on top of their other stuff. This is not shown online, you only see the charge once the order has been delivered to you. I called the customer service rep and asked about it and all she said was that they disclose it during the order process. I went back...

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I ordered my contace lenses from lens.com, the next day my credit card comapny called and asked me if I had used my card on Napster and Skype. I had not and my card had to be cancelled. Thank goodness I really don't shop on these sites and the card company caught it in time before they...

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This was a great experience. I had some problems reading my prescription but I called the customer service and was connected to a live human instantly! The customer service rep (Karen) was very friendly and knowledgeable she answered all of my questions and helped me placed my order. I also...

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Do not buy from this company. They are dishonest and sleazy. They add a service charge in addition to shipping charges. It's ok for them to do this but the problem is you do not realize they are doing it. The service charge simply appears in the total. So for example, you buy two boxes...

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What aggravation! I originally ordered on 1/8 - the web site said product was in stock and usually ships same day. The order didn't ship until 1/20, because, I found out, they had to order my contacts from the manufacturer. 1st strike. Then my order does not arrive and I begin an arduous...

Complaint Rating:

What aggravation! I originally ordered on 1/8 - the web site said product was in stock and usually ships same day. The order didn't ship until 1/20, because, I found out, they had to order my contacts from the manufacturer. 1st strike. Then my order does not arrive and I begin an arduous...

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Don't use these guys. Customer service is non-existent. I tried calling their 800 number over the weekend, and the person who answered sounded like they were answering their home phone and were upset by my call. They asked me to call back during the week.
Then, I checked my order...