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lazada.com.ph Consumer Complaints & Reviews

Lazada / Missing items

Levi on 2016-05-25
I have ordered several items from Lazada website and yesterday received the package. When I opened it I found out that two items were missing. I immediately contacted customer service and they promised to check what was going on. Later they contacted me and said that according to their...

Lazada Philippines / Absolutely disgusted!

Deko on 2016-03-09
I accidentally found Lazada website and decided to order something. This was my first experience with Lazada! I'm so disappointed! I purchased some things and received a message from them stating my order will arrive in 7-14 days. It was about a month ago and my package is still not here!...

Lazada Philippines / Frustrated customer!

Baba on 2016-03-07
I've purchased some items from Lazada and haven't received any package yet! But recently I've received an email stating that a certain person received my package. However upon checking, I cannot even view the tracking of my order. I want to know the name and address of a person who...

Lazada Philippines / Return Item - 3 in 1 solar light fan - The flashlight has no charger.

Hello Lazada, Have a nice day ahead...Last Nov.20, 2015 I received the item 3-in-1 solar light fan(white/champagne) with free 1 rechargeable police flashlight with stun gun taser but I found out that the flashlight has no charger so I returned the item through LBC last Nov. 21, 2015. I...

Lazada Philippines / I'll never order from Lazada again!

Katarina on 2016-02-19
I ordered a laptop from Lazada website. When it arrived it was damaged so I contacted the company, provided some pictures and sent it back. When I spoke with their rep I was told I'll be refunded. Since that time I heard nothing from them and one month already passed! Where is my money?...

Lazada Philippines / Never again!

Mottoo7 on 2016-02-05
I ordered an item from Lazada and their site said that it was in stock. After I made the order, I waited for it to arrive for ages. I received a message from Lazada and it said that my order was cancelled because my item was out of stock. But I did receive a package from them, but there...

Lazada Philippines / Very poor service

Sarah W on 2016-02-02
I made an order and purchased some items from Lazada. Yesterday I received a message from Lazada customer service stating that my order was delivered, but it wasn't. I contacted them and said that I received nothing. I also tried to call the courier to double check, and they told that the...

Lazada Philippines / Worst online shopping ever!

Trick on 2016-02-01
I purchased something from Lazada back in December. It was supposed to be delivered on January 10th, but I received nothing. So I contacted customer support and they said that my item was shipped. I waited and finally received it two days ago. When I opened the package I was very...

Lazada.com.ph / Nevet again!

Po999 on 2016-01-21
I bought a hoverboard for my brother two weeks ago. They confirmed deliver and availability by mail. However, a few days later I received another message stating my order was cancelled. I contacted Lazada customer service immediately but they didn’t explain anything, they just said that my...

Lazada.com.ph / I will never use Lazada again!

Tea on 2016-01-20
I bought an item for my daughter’s birthday from Lazada. They promised that delivery would take only two weeks, so we still had plenty of time. Then I received a message from Lazada stating that they’ve changed the expected delivery time to 2 days later. That was still ok. Well, daughter’...

Lazada.com.ph / Very poor service

YasuMasu on 2016-01-18
I made an order on November 26th and few weeks later received several items. One item was quite big, so they sent it in two boxes. But I received only one box and it is now January and I have no idea where the second box is. I sent them messages and called every day, but they refuse to...

Lazada Philippines / Poor Customer Service Coordination With Logistics

DnsC on 2016-01-14
Date: 2016-01-14 Order No: 326497272 Description: Yesterday, I made no less than three advise via chat and message not to deliver my order this Friday and Sunday. I expect that since I already provided several notices I won't be bothered. But to my surprise I received a notice from Lazada...

Lazada.com.ph / A cherry n/b

Reviewer73277 on 2016-01-10
the item was sent to my friend in philipinnes, paid n delivered, took a long time, the item would not even switch on ?? don't cherry and lazada do a quality check before sending anyway the n/b was sent back, took lazada about 10 days to confirm what a child would know in one minute...

Lazada Philippines / Horrible service!

Olga on 2015-12-30
This morning lazada contacted me to tell that they'll deliver my order today. I asked them if they can deliver my item before 10am since I need to go to work. I told them that there will be no one at home from 10.30am till 10pm. The courier promised to deliver my package before 10am. But...

Lazada.com.ph / Payment issue no confirmation or choices to cancel

Reviewer73249 on 2015-12-16
my issue goes like this, I order a speaker 1 item but my BDO debit card has no exp. date on it, i just continue, it appears on "my orders" the question is how did it happen it should be invalid caus i didnt fill up the exp. date i repeat the proces i did and my problem grows in the "My...

Lazada Philippines / Printer

Gerald Tunney on 2015-12-07
I purchased a canon Printer from Lazada (la dumb da) around nov 25th, it was shipped out to LBC on the 29th Nov, on the 30th it was sent to Coron, Palawan. Mind you I live in Panglao, Bohol. LBC tried to deliver it twice on Dec 1, then it was sent back to LBC in Manila as undeliverable hah...

Lazada Philippines / I did not receive all of my items

Reviewer69206 on 2015-11-26
I ordered two pieces of Musclepharm 4lbs Proteinpowder(order number 382283562), but when I got the parcel from the LBC delivered on the 23rd of November 2015 there was only one piece inside the parcel. So I immediately wrote to the Lazada customer service. First I got a response, that I...

Lazada / No Refund from Lazada

Marie Caraig on 2015-11-06
The item J&T PLASTICWARE 2060 3D ROOMMATE CABINET (PINK) with ORDER # 356437722 is severely DAMAGED (long crack on top, broken base), has the WRONG COLOR (pink and not green), and with a MISSING PART (vanity mirror). I RETURNED the item thru LBC with TRACKING # 161565445273 on 20 OCT 2015...

Lazada / Defective product and very bad customer service

Anon1988 on 2015-11-01
I ordered an air humidifier and it was defective. I sent it back via LBC following the instructions of the agent I called earlier. I kept the tracking number given by LBC and when I followed up on my returned product, they mixed up with my previous orders. It has been more than two month...

Lazada Cubix Cube / Sending wrong Item

shawnie chase on 2015-07-18
Last June 30, I ordered for a Cubix Cube 16GB Black via Lazada.com.ph as they are the exclusive distributor chosen by Cherry Mobile to sell this unit. Order number is 306683211. I wanted to buy 2 units but thought of trying just 1 first as it's going to be my first purchase in Lazada...

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