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lazada.com.ph Consumer Complaints & Reviews

Lazada Philippines - I did not receive all of my items

Posted: 2015-11-26 by    Reviewer69206
Complaint Rating:  0 % with 0 votes
I ordered two pieces of Musclepharm 4lbs Proteinpowder(order number 382283562), but when I got the parcel from the LBC delivered on the 23rd of November 2015 there was only one piece inside the parcel. So I immediately wrote to the Lazada customer service. First I got a response, that I have...

Lazada - No Refund from Lazada

Posted: 2015-11-06 by    Marie Caraig
Complaint Rating:  0 % with 0 votes
The item J&T PLASTICWARE 2060 3D ROOMMATE CABINET (PINK) with ORDER # 356437722 is severely DAMAGED (long crack on top, broken base), has the WRONG COLOR (pink and not green), and with a MISSING PART (vanity mirror). I RETURNED the item thru LBC with TRACKING # 161565445273 on 20 OCT 2015 to...

Lazada - Defective product and very bad customer service

Posted: 2015-11-01 by    Anon1988
Complaint Rating:  0 % with 0 votes
I ordered an air humidifier and it was defective. I sent it back via LBC following the instructions of the agent I called earlier. I kept the tracking number given by LBC and when I followed up on my returned product, they mixed up with my previous orders. It has been more than two months and...

Lazada Cubix Cube - Sending wrong Item

Posted: 2015-07-18 by    shawnie chase
Complaint Rating:  100 % with 1 votes
Last June 30, I ordered for a Cubix Cube 16GB Black via Lazada.com.ph as they are the exclusive distributor chosen by Cherry Mobile to sell this unit. Order number is 306683211. I wanted to buy 2 units but thought of trying just 1 first as it's going to be my first purchase in Lazada. July...

Lazada.com. Ph - Wrong Item sent and Aweful customer service assistance

Posted: 2014-08-28 by    Yeh D.
Complaint Rating:  100 % with 1 votes
I ordered from Lazada.com last August 21, 2014 and received an email that the item just arrived in their warehouse last August 27, 2014 and will be ready for shipping once cleared. So they are already delayed from their 5days max. I let it go, because they replied to me on my follow-up. Then...

Lazada - Refund

Posted: 2014-05-02 by    Violetfire8
Complaint Rating:  100 % with 1 votes
How i was cheated by Lazada

On April 3, i purchased an item in Lazada site, an all white Hyundai tablet. It'll be a birthday gift for someone for his birthday on April. 25.
On April 8, i received the item. When I open the package it was black front and white back which...

Www.lazada.com. Ph - ITEMS IS DEFECTIVE

Posted: 2014-01-06 by    hatinLAZADA
Complaint Rating:  100 % with 2 votes
Item that was purchased from www.lazada.com.ph was a tablet and was worth 1, 280Php, I know it is not much but the quality was very bad. Items purchased in Divisoria has much quality than the item bought in lazada. When I got the unit, the insides was like shaking like it's loose or something....

Lazada.com. Ph - Bad Experience with LAZADA PHILIPPINES

Posted: 2012-12-03 by    onlinebuyerph
Complaint Rating:  100 % with 3 votes
I ordered from lazada.com.ph with an optimistic mind. I have been shopping online for years plus I am an online seller myself. Basically, I hoped for a hassle and worry free transaction plus a quick one. It was my first time to order from this site as I have been intrigued to try them since...

Lazada - Three stars for a job well done by Lazada Philippines

Posted: 2012-10-10 by    Akeisha
Complaint Rating:  0 % with 0 votes
Every heard of the cliché ‘Customers are always right’? Well, not all companies put this to practice. It is very rare these days to come across customer service that responds fast to grievances or concerns. More often, we get pushed aside when they think that there are more...

Lazada - Ordered a product in LAZADA 3 weeks ago but not delivered until now

Posted: 2012-09-27 by    larakatrina
Complaint Rating:  0 % with 0 votes
I ordered and paid a product at Lazada last September 12, 2012 but until now the product is not yet delivered.

I patiently waited for 6 days since they said that it takes 5 to 10 working days for the product to deliver outside Manila. But it's now 12 working days after I...


Posted: 2012-09-17 by    Zteam Doha
Complaint Rating:  0 % with 0 votes
I had a very bad experience for this Online Shop! I purchase 2pcs. School Bags & 1pc. Digital Camera but until know we didnt received the items. We tried to call Lazada Hotline and talk with the customer service, but they didn't give us an update of my order, sometimes they will hung-up...

Lazada.com - Return & Refund of faulty product

Posted: 2012-09-12 by    Phil_askin
Complaint Rating:  100 % with 2 votes
I bought an Android Tablet which stopped working within 1 week of use. Lazada.com.ph says in their website that they accept returns with no questions asked within 14 days. In informed them that I would like to return the product and they sent me a 'Return form' to be filled, which...

Lazada.com. Ph - They do not realize the inconvenience they cause to customers

Posted: 2012-09-11 by    Grimale
Complaint Rating:  100 % with 6 votes
I ordered for two items as it was posted in their website that stocks are available. I paid via credit card, so charges were applied at once. In one of my follow-ups, I learned that only one item was available (item became out of stock a couple of days after I placed my order) and the one item...

Lazada.com. Ph - You are being run by illegal aliens

Posted: 2012-09-07 by    Nibole
Complaint Rating:  0 % with 1 votes
Hey Lazada, if you claim to be the number one online store, how the heck could you possibly lay off more than 50 people in your company? You are being run by illegal aliens, and your co-founders are a-holes and perverts - they demand for impossible things and things that they can access themselves....

Lazada.com. Ph - Impossible to unsubscribe from them

Posted: 2012-07-27 by    Vinaa
Complaint Rating:  100 % with 2 votes
My BAD experience with them is NOT even purchasing any products. It's simple as UNSUBSCRIBING from their email list in which I've done soooooo many times I can't count anymore. I also contacted their customer service probably more than I've clicked 'unsubscribed'...

Lazada.com. Ph - I've had a very bad experience with www.lazada.com.ph

Posted: 2012-06-29 by    Siriett
Complaint Rating:  92 % with 12 votes
I've had a very bad experience with www.lazada.com.ph..I purchased 2 CPs from their website on May 30, 2012 using my credit card and until now (June 29, 2012) I don't have those items yet. I've been calling their customer service using my mobile phone, but they could not give...

Www.lazada.com. Ph - Deceitful Processes of Purchase

Posted: 2012-04-25 by    Miguel0482
Complaint Rating:  100 % with 30 votes
I saw a Nikon D90 Body at Lazada.com.ph while browsing the web. For a month now, I was really planning to upgrade my entry level DSLR to something more challenging and compensating camera body. Since I already have few lenses and arsenals for this hobby, I scouted for a brand new D90 Body at...

Panasonic Viera LCD TV TH-L32C3 BUNDLE - Item paid but later declared out of stock and then refused to issue an immediate full refund

Posted: 2012-04-18 by    angryagainst_lazada
Complaint Rating:  100 % with 5 votes
My son spotted an LCD TV with a price tag of Php 5, 999.00 from their website and he bought the item April 15, 2012 paying with his PayPal to which their system accepted the payment. He followed up the next day on his purchase and the customer support told him that they are processing the item,...

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