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justfab.com Consumer Complaints & Reviews

Just Fabulous - Shady Subscription Policies

Posted: 2011-02-08 by    UnhappyChic29
Complaint Rating:  92 % with 96 votes
BEWARE! The site does not make it clear, but this is a shoe of the month club. Usually monthly clubs have this blazing everywhere. This site does not! It's very sneakily hidden. I'm a seasoned web user and online marketer, so I know how clearly things should be explained. And they...

Justfab.com - Compared to other shoe club sites justfab doesn't offer enough interesting or fashionable shows

Posted: 2011-07-05 by    Broom
Complaint Rating:  0 % with 0 votes
Compared to other shoe club sites justfab doesn't offer enough interesting or fashionable shows to rival other clubs or to maintain a healthy membership quota. I've been a member and haven't made a single purchase thus far and it's been three months of reviewing their selections...

Justfab.com - The merchandise is crap

Posted: 2011-09-16 by    Foloe
Complaint Rating:  0 % with 1 votes
Thought I had just ordered one pair of shoes, then $39.95 charges kept showing up on my bank statement. I called to have them refund my money, but they said once the amount is charged it becomes a store credit and is not refundable to your bank account. I had no clue I was signing up to a monthly...

Just Fabulous - Deceitful, Misleading Service

Posted: 2011-12-09 by    Rara89
Complaint Rating:  100 % with 2 votes
This website does not deserve any stars. For those who "just can't understand" why a majority of reviewers are upset about the VIP Membership Fee, it goes beyond people being "too lazy" or "careless" to read the super-vague fine print.

I signed...

Just Fabulous - poor service

Posted: 2011-12-13 by    angieU
Complaint Rating:  100 % with 2 votes
1st this company wants to charge your card every month regardless whether you want something offered that month or not. This I could overlook if the service was up to par. However, the 1st of every month there are more things out of stock than in. Recently, when I made my last purchase I was...

Justfab.com - This is a scam that once they get your credit card you cannot get out of

Posted: 2012-02-08 by    Ozzue
Complaint Rating:  100 % with 2 votes
You are told nowhere on the website that you will be automatically charged $39.95 whether you buy shoes or not. You have to decline the offered shoes between the 1rst and 5th of the month or you get charged $39.95 for shoes you did not get. When you call, you will told that you cannot cancel,...

Justfab.com - You are told nowhere on the website that you will be automatically charged $39.95 whether you buy shoes or not

Posted: 2012-02-09 by    Moolera
Complaint Rating:  100 % with 1 votes
You are told nowhere on the website that you will be automatically charged $39.95 whether you buy shoes or not. You have to decline the offered shoes between the 1rst and 5th of the month or you get charged $39.95 for shoes you did not get. When you call, you will told that you cannot cancel,...

JustFab - Return/Cancellation

Posted: 2012-02-28 by    Display Name.
Complaint Rating:  0 % with 0 votes
I purchased two shoes for the price of one for the Birthday Blowout Sale. Now, as I was checking out it did not say I could not exchange the item. It did say returns are a breeze and exchanges are always free quote on quote. Not only does it say this at the time of checkout, but it also has...

Justfab.com - This company is definitely a scam

Posted: 2012-09-11 by    Vollex
Complaint Rating:  100 % with 1 votes
Do not buy from JustFab.com. This company is a scam. I saw their advertisement from my email and tempted to buy the shoes. Only after made my purchase I was being told my friends to be careful of this company because they have heard about this company. So after I received my shoes, I immediately...

Justfab.com - I'm am disgusted by the tactics of this site and their customer service

Posted: 2012-10-05 by    Beerock
Complaint Rating:  0 % with 0 votes
This site scammed me. After visiting the site due to seeing their advertisements everywhere online, I took advantage of a really good deal for shoes which I intended to be a one time thing. During the checkout process, I was offered the option to sign up for a VIP membership where I would be...

Justfab.com - This is the worst company ever with their policies

Posted: 2012-10-27 by    Arnale
Complaint Rating:  100 % with 1 votes
This is the worst company ever with their policies. I purchased from them the first inital 50% promotion when you sign up. I had to return my shoes and they only gave me store credit so I would not loose my promotional price on another pair of shoes. I knew about the monthly credits of 39.95...

Justfab.com - Keep staying away from this shopping site

Posted: 2012-12-14 by    Ituline
Complaint Rating:  0 % with 0 votes
Keep staying away from this shopping site!!

I have ordered my shoes in June then never realized it has been charged $39.95 every month!!! kidding me?
They said they are not be able to refund anything even returned order.
now I have to cancel my membership otherwise...

Justfab.com - Please don't use this website and save yourself some time and energy

Posted: 2013-01-07 by    Tioran
Complaint Rating:  0 % with 0 votes
PLEASE DONT BE TEMPTED BY 20 DOLLAR BOOTS THEY OFFER AND SAVE YOURSELF SOME TIME. My friend told me that if i sign up for this website, i get a pair of boots for 20 bucks. I thought it was a great deal, and I ended up buying two pairs of boots using two different accounts. Next month, I check...

Justfab.com - I ended up having to file a dispute with my credit card company

Posted: 2013-01-22 by    Diminet
Complaint Rating:  0 % with 0 votes
HORRIBLE!!

I got an offer for a 1/2 price pair of shoes for 1st time purchase so I took the bait.

Got two left shoes and then they had the nerve to tell me there would be a restocking fee if I wanted to return them. What? I didn't order two left shoes!!!

JustFab - Unethical Business Practices

Posted: 2013-02-09 by    CindyB.
Complaint Rating:  100 % with 1 votes
I made one purchase back in September 2012 never knowing that I was signing up for anything. I closed that card that was used because it was lost, and JustFab charged my new card 5 months later in February 2013. They have LONG wait lines on the phone. 30+ minutes. Their reps are unapologetic....

Justfab.com - Fraud

Posted: 2013-07-15 by    piyushap
Complaint Rating:  0 % with 0 votes
BEWARE --- This is a scam!! DO NOT GIVE YOUR BANK INFORMATION!
I got a membership and ordered a pair of shoes online. The membership cost me $39.95. However, once I got the shoes they were of poor quality, and I cancel future membership payments by calling in. However, for the past two...

JustFab - JustFab Thieves - The Business Is A Scam!

Posted: 2013-10-09 by    TxBeauty
Complaint Rating:  100 % with 1 votes
I ordered shoes in August. A month later in September I was charged $30 by this company and I called to see what was going on. I was informed that the initial order signed me up for a membership that would charge $30 monthly and I would be able to order shoes. I complained that I did not sign...

JustFab - fraud account

Posted: 2013-12-23 by    gdwalker
Complaint Rating:  0 % with 0 votes
My credit card information was stolen. The person that stole it open an account using her name & a different address other then my billing or street address. I called my bank & advised them what was going on, they suggested that I contact the vendor " Justfab" & alert them to what...

Justfab.com - Shady subscription practices

Posted: 2014-01-09 by    Patty C
Complaint Rating:  100 % with 1 votes
This company has very shady subscription practices!! I agree with other posters that a reputable company would advertise up front that it is a "shoe of the month" club (or what ever they sell) if you sign up VIP. You can sign up and order online, then why can you NOT cancel the account...

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