justfab.com Consumer Complaints & Reviews
Timaaa on 2016-02-11
I was very disappointed with JustFab and decided to close my account so I contacted their customer service. Their rep was absolutely unprofessional, I told him many times that I want to close my account and nothing would change my mind. For about 30 minutes he kept repeating why I should...
Niro on 2016-02-08
I purchased a pair of shoes from JustFab and they fell apart within a couple months. I didn't contact customer support since two months passed and there was no way to get my money back. I decided to cancel my membership since all the products I ever received were horrible quality. I called...
YUnA on 2016-02-05
They charged my card without my permission! When I contacted JustFab customer support I was put on hold for like 45 minutes. After waiting on hold I finally got a supervisor and was told that they did not made any charges. Complete liars! Then I contacted my bank and they called JustFab...
Tim on 2016-01-25
I purchased a necklace back from JustFab several years ago. Then my wife brought to my attention that were getting charged $40 every month. JustFab signed me for a membership without my permission and charged me for it. I contacted customer support and cancelled the subscription. They did...
Poe6675 on 2016-01-06
Well, long story short. The quality of the things they sell is not good to begin with. JustFab is an awful company to deal with. So called customer service is extremely ridiculous and useless! I used to buy things from JustFab and even purchased a VIP membership, but things changed. Two...
Patty C on 2014-01-09
This company has very shady subscription practices!! I agree with other posters that a reputable company would advertise up front that it is a "shoe of the month" club (or what ever they sell) if you sign up VIP. You can sign up and order online, then why can you NOT cancel the account...
gdwalker on 2013-12-23
My credit card information was stolen. The person that stole it open an account using her name & a different address other then my billing or street address. I called my bank & advised them what was going on, they suggested that I contact the vendor " Justfab" & alert them to what wa...
TxBeauty on 2013-10-09
I ordered shoes in August. A month later in September I was charged $30 by this company and I called to see what was going on. I was informed that the initial order signed me up for a membership that would charge $30 monthly and I would be able to order shoes. I complained that I did not...
piyushap on 2013-07-15
BEWARE --- This is a scam!! DO NOT GIVE YOUR BANK INFORMATION! I got a membership and ordered a pair of shoes online. The membership cost me $39.95. However, once I got the shoes they were of poor quality, and I cancel future membership payments by calling in. However, for the past two...
CindyB. on 2013-02-09
I made one purchase back in September 2012 never knowing that I was signing up for anything. I closed that card that was used because it was lost, and JustFab charged my new card 5 months later in February 2013. They have LONG wait lines on the phone. 30+ minutes. Their reps are...
Diminet on 2013-01-22
HORRIBLE!! I got an offer for a 1/2 price pair of shoes for 1st time purchase so I took the bait. Got two left shoes and then they had the nerve to tell me there would be a restocking fee if I wanted to return them. What? I didn't order two left shoes!!! Anyway, no I see a charge on...
Tioran on 2013-01-07
PLEASE DONT BE TEMPTED BY 20 DOLLAR BOOTS THEY OFFER AND SAVE YOURSELF SOME TIME. My friend told me that if i sign up for this website, i get a pair of boots for 20 bucks. I thought it was a great deal, and I ended up buying two pairs of boots using two different accounts. Next month, I...
Ituline on 2012-12-14
Keep staying away from this shopping site!! I have ordered my shoes in June then never realized it has been charged $39.95 every month!!! kidding me? They said they are not be able to refund anything even returned order. now I have to cancel my membership otherwise they will keep charging...
Arnale on 2012-10-27
This is the worst company ever with their policies. I purchased from them the first inital 50% promotion when you sign up. I had to return my shoes and they only gave me store credit so I would not loose my promotional price on another pair of shoes. I knew about the monthly credits of...
Beerock on 2012-10-05
This site scammed me. After visiting the site due to seeing their advertisements everywhere online, I took advantage of a really good deal for shoes which I intended to be a one time thing. During the checkout process, I was offered the option to sign up for a VIP membership where I would...
Vollex on 2012-09-11
Do not buy from JustFab.com. This company is a scam. I saw their advertisement from my email and tempted to buy the shoes. Only after made my purchase I was being told my friends to be careful of this company because they have heard about this company. So after I received my shoes, I...
Display Name. on 2012-02-28
I purchased two shoes for the price of one for the Birthday Blowout Sale. Now, as I was checking out it did not say I could not exchange the item. It did say returns are a breeze and exchanges are always free quote on quote. Not only does it say this at the time of checkout, but it also...
Ozzue on 2012-02-08
You are told nowhere on the website that you will be automatically charged $39.95 whether you buy shoes or not. You have to decline the offered shoes between the 1rst and 5th of the month or you get charged $39.95 for shoes you did not get. When you call, you will told that you cannot...
angieU on 2011-12-13
1st this company wants to charge your card every month regardless whether you want something offered that month or not. This I could overlook if the service was up to par. However, the 1st of every month there are more things out of stock than in. Recently, when I made my last purchase I...
Rara89 on 2011-12-09
This website does not deserve any stars. For those who "just can't understand" why a majority of reviewers are upset about the VIP Membership Fee, it goes beyond people being "too lazy" or "careless" to read the super-vague fine print. I signed up for this website myself. They...