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Beware of Innovative Merchant Solutions, they never show your agreement unless it's time for your business to close and when you cancel the account they will charge you a termination fee $395.00, even though your business close. I singed up with IMS through Auction Teacher and they said...

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Innovative Merchant Solutions Is a prime example of why the industry of credit card processing needs Government Regulation. This company reeks of bad inconsistent customer service, double tongued information, misleading sign-on practices, rude service by mangers & supervisors and sub-ordinients,...

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I opened a "Platinum" Account with SMCORP and with the Platinum account was supposed to be a "free" Merchant account. A month later a $19.99 fee from Innovative Merchants showed up on my credit card. The account was not friendly to use as in order to charge someone's...

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On March 10th, 2008 I regrettably became another victim of Innovative Merchants Solutions. The first batch approximately $23, 000 was composed of several transactions. After being contacted by the incredibly rude and unhelpful risk management department, they told me they were unable to verify...

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I had / have an account with Innovated Merchant solutions.
They are liars and very deceptive. I went out of business and they debited my checking account for $295.00 for a service fee that I was never told about and they had no consent to take it out of my business account or should of...

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We had a woman sign us up for the services. The only reason we chose them was because she said they had the lowest fees, no annual fee, no statement fees and that we could go month to month with no termination. We last month we found someone cheaper so we switch the them. Got hit with a $295...

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I opened an account with Innovated Merchant two weeks before my business was up and running. I sell hardwood floors and had not yet establish a cliental but wanted to be ready with a credit card machine. I told the rep that I would activate the machine as soon as I need to. About a month later...

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innovative merchant solutions did the same thing to us.
We did not want to sign a contract; the next thing I know we were bound to a 3 year contract.
I think we should su them for...

"I was recently approached by a salesman for Innovative Merchant Solutions,...

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Their salesman misrepresents things and never said anything about a termination fee. I never would have signed if they had been upfront about a termination fee($395.). They are a very crooked and their representatives are horrible at providing customer service. They suck, suck, suck!!!...

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I started a Web only retail business thru GoDaddy and signed up with Innovative Merchant Solutions under a 'Web Only' program that did not have all the fees of other accounts. After my first bank statement, I noticed fee's where being charged that I did not agree to. I contacted...

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I signed up with IMS in 2001 when they offered me lower rates and have had my troubles with them more than once. Not wanting to go through the trouble of changing merchant services I hung it out but this last one did it. I had a chargeback, sent them everything showing the sale was legitimate,...

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I signed up with IMS in 2001 when they offered me lower rates and have had my troubles with them more than once. Not wanting to go through the trouble of changing merchant services I hung it out but this last one did it. I had a chargeback, sent them everything showing the sale was legitimate,...

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Innovative Merchant Solution's customer service skills are horrible, and this is evidenced by the fact that their employees are not allowed to present their names (not even their first names) upon request. Instead, they refer to themselves by department, like “IMS Customer Service”...

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This company has quite a scam to hold other peoples money. They are holding up several of my clients funds by doing a bogus fraud investigation. My clients purchases were verified by their own credit card companies. Both my clients, my clients credit card companies, and myself has authorized...

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I became a customer of Innovative Merchant Solutions in July of 2007 when I took over an existing small business. It happened fairly quickly so I didn't take the time I should have in searching for a credit card processor. The previous owner used Quickbooks Point of Sale and also used Quickbook's...

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I switched to this company because they promised lower rates. I used their services for over three years without contract month to month. When I decided to terminate their services and go with another company they charged me $295 termination FEE. They are unethical and have bad customer service....

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I have read the posts and agree with the evidence of a dishonest company. BEWARE of all the hidden fees!! Regardless of any promotional offer received during setup, the terms of these offers are simply disregarded. Keep any paperwork you are given for life and completely understand the contract...