Complaint Rating:

Do not deal with this hotel. They will not help you if you have a problem. I had reserved two rooms for one night and another room on another night. I am sure I cancelled the reservations, but they say I did not, so they charged me for the 3 rooms, nearly $900. I never stepped foot in the hotel....

Complaint Rating:

Holiday Inn Select in Trevose, Pa is a franchise; will not work with you to issue a credit or refund if you book on line. Claim that "terms and conditions" are agreed to before entering their website and are binding/legal.

Even if you have to cancel well in advance of...

Complaint Rating:

Company has a new practice of re-routing any 5 star hotel & resort calls to the "soonest" available agent. QC (quality control) counts for nothing.

I work at the 5 star hotel desk. Their newest trick is lowering our bonus with inbound calls that management knows...

Complaint Rating:

My wife and her 2 sisters and brother stayed this past weekend at the Holiday Inn Express in Jacksonville, NC, which is close to the Marine Base there to meet our nephew return after his 2nd tour in Iraq. Even though the hotel was under renovations and would not have electricity at times throughout...

Complaint Rating:

I made reservations at the Crown Plaza Hotel in Lake Oswego Oregon. In fine print (I did not see), it stated no refunds. I called the hotel and ask to cancel, I was told yes I could cancel and given a cancellation number. When this charge appeared on my credit card, I called the hotel, and I...

Complaint Rating:

The hotel is extremely unsafe and dangerous. The staff unfriendly. Bad location. We were doing the check in at 9.15 pm, when the employee of the reception insisted us to go breakfast. When we went to breakfast room (which is located in the lobby), 2 people who were there having breakfast and...

Complaint Rating:

I booked 1 night at Holiday Inn Newark Airport, asked for two bed room. The front desk gave me the wrong room type and so I had to move 3 times with 4 cases and several bags.

Later at night, when I was trying to take a shower, the tub doesn't drain water! So, I asked for...