Complaint Rating:

I firmly believe that the only reason these people stay in business is because they prey on rural areas with no other access to service. Hughesnet is truly the most awful company I've ever had the misfortune of dealing with.

I got DirecWay two years ago and was satisfied...

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I have been waiting for over 8 weeks for a credit. I followed there RMA procedures to a "T". They would not even talk to me about until the 8 weeks have passed. They have the WORST customer service I have EVER dealt with....

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Hughesnet sucks, there is no other way to put it. Their FAP program was news to me and my family. Never was told about it during all of the phone calls prior to sign up. 200mb a day, after that dial up looks fast. It was in the disclaimer. If anyone ever asks me about it I tell them to run...

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I have been with HughesNet when it was called direcpc and all you got was the download side, no upload. Since then the service has went down hill fast. FAP use to last only a few hours and now it last for 24hrs. (what a joke) I live in a rural area and my only isp other than phoneline is Hughes....

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This internet company advertises to be High speed internet__WHAT A JOKE. They are no faster than dial-up but cost 4 times the amount of dial up. They are sooo nice to you at customer service UNTIL they install the junk (which will set your bank acct. back about $450.00) and you immediately start...

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I just checked my satellite speed and the results were 72 down and 38 up and Hughes Net has the nerve to call this high speed internet service?? What a joke! I also just called the toll free number to ask WHY it is so slow and was told the wait time could be in excess of 30 minutes. Imagine...

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Instead of everyone writing a complaint on this site just so Hughes net can delete it before the public has knowledge of their fraudulent claims as being high speed internet providers. We all need to go to www.ftc.com and complain and they can't delete a complaint made to them....

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I called to find out more information. The sales person on the other end was hard to hear, I do have a hearing problem. I did announce this after the second time of my hearing prob. He then screamed to "CAN YOU HEAR ME NOW!!" I asked why he was now yelling at me, he I cant hear. I...

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Unbelievable incompetence in addressing the most basic ISP service. Extensive waiting, inefficient routing without ability to transfer. Expect to invest a couple of hours with the computer illiterate staff. Seriously laughable. If there is any other choice in the universe, make it....

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The system sucks, outrageous pricing, fap sucks, rebate is a scam. Need a class action lawsuit!!...

Complaint Rating:

Hugesnet (formerly Direcway) implemented a 'Fair Access policy' (FAP) which does not allow for the daily download bandwidth paid for by the service plains. This is because there is a 24hour penalty after the threshold for a day is reached.

If at 11:59pm I go 1 byte over...

Complaint Rating:

Hugesnet (formerly Direcway) implemented a 'Fair Access policy' (FAP) which does not allow for the daily download bandwidth paid for by the service plains. This is because there is a 24hour penalty after the threshold for a day is reached.

If at 11:59pm I go 1 byte...

Complaint Rating:

Hughes net is horrible! We mostly surf the web and occasionally when we need to download, the FAP is put on us for not 8-12 hours like they say, but at least 24. I checked our usage and we purposely shut our computer off and unplug the connection every night. It's funny that there will...

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We've been customers with Hughesnet (formerly Direcway) since January 2002 and have been paying $59.99 a month up until January 2008, which is when we upgraded to their $79.99 "Pro Plus" Program. The benefit we looked forward to was having a MUCH faster internet connection...

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First of all i think I should start of with say NEVER PURCHASE HUGHESNET!! I have had Hughesnet for about two years now. The only reason I have not canceled it is because in my area it is the only service besides dial-up that is available. Sometimes I think dial-up would be better. First of...

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Date: 2/28/08

Hughes Satellite has promised a level of service which they consistently can not meet. Continual efforts (c case #'s 13443966 and 13445657) to get the services advertised that I pay for have been fruitless. Hughes Satellite advertises the following for the...

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I found out the hard way (running a very small business at home), that even with the professional plan, there is 425MB download limit per day on this service. THAT was never pointed out to me as part of "fair service usage". Once you hit that limit, your internet service "dies"...

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Hughesnet has the worst customer service of any company I have ever dealt with. If you are lucky enough to get someone on the phone you may or may not be able to understand their broken English. If you asked to be transferred to someone you can understand they accidentally disconnect the call...

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We called for a new installation scheduled on 6/11/2007. The assigned installer's scheduler (his wife) called to see if we wanted it done early and scheduled it to be on 5/31/2007 because he had to be in Sonoita, AZ that morning for another install. My husband and the woman spoke only...

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I ordered a satellite system thru Hughesnet Corp and ordered their current prom0 package of $0.00 up front, $100.00 rebate, $59.00 per mo. with equipment costs spread out over the two year period of the contract. Guess what????? ByTelco evidently submits all paperwork back to HughesNet as "up...