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I have taken a broad band connection from hathway Baroda in july 07, connection was installed in Aug 07 though the payment was made in july, after installation it was observed that surfing was not happening in evening and night hours . problem continued for a month. I kept on calling their offices...

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Me and my family have been subjected to a horrendous experience by hathway personnel after applying for Internet connection. The field staff came and collected Rs.1965 in advance and promised to do the installation and connection in 2 days, which of course never happened. Whenever we called...

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my account no. is 210757
i have taken the blast 512 package
i already payed for 6 months
but because of hathway got some problem they disconnect our connection
this is their fault
so plz do connection as soon as possible
we called them many times

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Hi,

I had applied for an interenet connection from Hathway in the month of Jan. Their sales executive came to us and sold the package. I made the payment and still now i haven't got the connection, when i call customer care they hanp up the phone. I tried reaching their...

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Below mail is self explaination:

-----Original Message-----
From: Pawan Powar [mailto:pawan_powar@persistent.co.in]
Sent: Saturday, March 29, 2008 2:23 PM
To: pawan_powar@persistent.co.in; csmumbai@hathway.net
Cc: sagarkhedkar@hathway.net; prernadesai@hathway.net

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Sir,
I have hathway digital cable line. I am facing problem in set top box from last 2 months. I have call up there service centre for many times. I have also send mail on 21 & 24 mar 2008. But till date there is no action. There customer call centre is also not give any senior person...

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Respected sir
the hathway person dont know importance of time and custumers
they have told me that they will give me the internet facility in 8 way now it is 48 day and they have not yet given and they dont even bother to call me and tell the problem and when ever i call they...

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I have paid a cheque of Rs.1798/- for a new Hathway connection, they said the installation would be done within 3 - 5 days, it has been 9 days but the installation is still not done..It has been very ridiculous service, the excuse I am getting is its raining so they cannot put up the cables..

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I am one of the most troubled customer of SICKEST connection called Hathway VADODARA GUJARAT.I have renewed connection since last 13 days but till date hardly 4 or 5 days I can used. Every day whenever trying to get connected always finds hopeless message SERVER NOT FOUND AND EVERY time there...

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We are not getting the speed as at the contracted level of 512 KB and getting a speed of only 70-98....

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Hathway has a very poor record for broadband services provided in Mumbai....

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I am not at all getting even good transfer speed of net and my download speed is only 2-5 kbps but ma in a plan of 128 kbps! I see how cheating they are doing....

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Cable operator denies to provide the subscription....

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Worst speed. Don't buy. Nobody response from customer care....

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Inspite of daily calling it has been only commitment given and reasons to hear from the customer services person attending which seems to berevinding daily saying that it is migration/data transfer/signal / local cable. The commitment given that it will be done today morning/noon/evening/midnight...

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My hathway customer number- 327158. Given a connection after a week of taking the payment. Answered technical queries after 10 days of logging a complaint. House shifted to adjacent street. Request given 20 days back. 40 calls to customer care, being waited for 20 minutes each time in the line,...

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My net connection is down from 1st october. everyday i have to call their customer care where every executive lies that the problem will be solved by today. Till today nothing has happened. My complaint number is 1939644. I am looking for some other ISP now. Thanks to Hathway....